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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
595 ratings and 209 comments received in the last 90 days.
11 June 2022
I was extremely pleased of being notified of when there was a customer cancellation of a very similar car to the one l ordered allowing me to purchase a car within 5 days of receiving a call from the BMW centre, hence a lot sooner than l anticipated.
10 June 2022
Very easy to complete the transaction with an excellent hand over. I had a minor issue with the car I was returning as part of the deal and the team were excellent if sorting this out so I could have my car by the time I went on holiday.
10 June 2022
Savannah and the rest of the team at Sytner Leicester could not be more helpful and ensured that my purchase went smooth and easy for me
05 June 2022
Mandy Blackmore at Sytner Leicester was extremely helpful and friendly. Although the car I initially enquired about was sold she asked what was essential to me, looked for and found a suitable alternative and I purchased this.
03 June 2022
Great car, great service, extremely friendly staff and nothing is too much, my family were always made to feel welcome, including my dog
02 June 2022
One issue with the collection; the wrong wheels were installed. However, mistakes happen and Kirsty Collins and the team at Sytner BMW Leicester were very swift, efficient, and professional in sorting out the replacement correct wheels very quickly.
31 May 2022
Realiable, efficient. Helps make the whole purchase experience straight forward and stress free
27 May 2022
Kept fully informed at all times and the car was on time.
26 May 2022
Elliot was fantastic from start to finish, came to a deal quickly and came in especially on his day off for handover.
26 May 2022
From the initial contact, I was given clear advice in a professional, efficient and friendly manner. My sales executive was always ready to help with any questions I had and appeared to go the extra mile to ensure that I was completely satisfied.
22 May 2022
A great service from all at Sytner Leicester, right from very first call to them. With all the delays within the motor industry at the moment, it would be east to get disgruntled. Savannah Moore was exceptional, and kept me informed all the way.
21 May 2022
Tried hard to get us the car we wanted
16 May 2022
Savannah was very helpful with sending all information required prior to purchase and on collection went through all information . She also helped to set up the connected drive and mobile device. Very happy with purchase.
12 May 2022
Mandy completed all the paperwork quickly
10 May 2022
The purchase and delivery went like clockwork. Very good! There were some issues with the finance agreement and the collection date for the first payment but these seem to be resolved now from the second payment onwards.
10 May 2022
Very friendly and welcoming
10 May 2022
The delivery was very quick and the teamwere on hand to answer all of my questions, including sales and finance. A well oiled machine
09 May 2022
Car came earlier than originally expected (April rather than September) so had 22 rather than 72 plate, but not a major issue.
08 May 2022
Mt experience was very good the lady looking after me mandy Blackmore was so lovely she kept in contact with me throughput the whole leasing experience couldn't have been any more helpful rue credit to sytner
08 May 2022
Very good customer care and pre-delivery updates from the sales representative (Savannah Moore)
04 May 2022
Happy with car and great service
03 May 2022
Dealership kept us fully informed at every stage despite the issues with the delay in the car. Leanne Gardener and Elliot in particular went above and beyond to assist us.
02 May 2022
Helpful staff very happy to go the extra mile to solve problems
02 May 2022
Easy to deal with at all times. Very good communication.
25 April 2022
Tom Price at Sytner BMW Leicester kept me informed of progress, despite the lengthy factory delays. He ensured the transaction smooth and easy. A minor fault with the vehicle was quickly rectified without problem.
24 April 2022
Savanah and Miles were excellent and made the whole sales process very easy and straightforward.
23 April 2022
Mandy served us and was brilliant though out all of the sale not pushy and very helpful
22 April 2022
When I was first contacted by Savannah from Sytner BMW, I was very impressed by the experience. Savannah was very helpful and knowledgeable which made it very easy for me to purchase a new BMW. Savannah was very courteous and professional.
22 April 2022
Everyone involved in all aspects of the process was extremely professional and helpful throughout. Mandy Blackmore was particularly helpful both in ensuring I was kept informed and up-to-date with the delivery details and during the hand-over process
20 April 2022
Kirsty Collins was a vital part of the purchase of my vehicle. She was professional and never came across as salesy. Kirsty had extensive knowledge of the BMW range and trusted her throughout.
19 April 2022
Amazing service by Mandy Blackmore. She kept us updated on the reasons for the delay in our car and was so kind and understanding,
18 April 2022
We have purchased BMW before and we were remembered by the staff at the centre. We were treated very well in comfortable surroundings.
12 April 2022
It's an excellent experience and have been closely engaged with Sytner Leicester for around 8 years.
11 April 2022
Very happy. Always a welcoming environment
08 April 2022
No issues at all. Very welcoming when I arrived and equally informative regarding the vehicle.
04 April 2022
The sales centre is clean and modern and all the staff are helpful and knowledgeable. Eoin made the purchase of my new BMW an amazing experience and I enjoy doing business with him, which is why we always return to Sytner.
04 April 2022
I love my new Z4, it meets all my expectations
04 April 2022
After the delays with my vehicle, Mandy my rep pulled out all the stops to get me vehicle ready for my holiday.
04 April 2022
Very helpful, gave personalised care
04 April 2022
We were treated with respect and professionalism, nothing was too much trouble. There was a change in sales staff between our purchase and the final delivery, but this made no difference to the service we received.
04 April 2022
Sales represenative was very helpful and showed concern (Kisty Collins)
13 June 2022
Fast , efficient service
12 June 2022
Lisa was very helpful.
11 June 2022
good service
11 June 2022
Vibration noise was difficult to find and took over 10 hours of labour. Fair split of the labour costs
11 June 2022
Vehicle was booked in at very short notice,and completed whilst I waited.
11 June 2022
Everything on time and as expected a high level of service
09 June 2022
Nice comfortable waiting area and staff super helpful and friendly. Great video of car checks.
09 June 2022
The representative really looked after me, he was very knowledgeable about the car, taught me some additional features of the car, kept me updated throughout whilst some faults were repaired. Very happy with the service.
09 June 2022
Free valet of car, price matched my replacement tyres.
09 June 2022
In the end i was pleased as i spoke to the manager who was able to help me with the issues and sorted out a courtesy car
07 June 2022
great service, Lorelle Whitaker my service advisor was brilliant. Efficient, fast, informative and friendly.
07 June 2022
Efficient and friendly. Made very welcome at check-in and at the service desk. What more can I ask or expect? Thank you !! I especially like the drive-in and right alongside the service reception office.
06 June 2022
The customer service advisor I had, Lisa, was excellent throughout my experience, she did her best to resolve the problem. It's because of her approach that I still think highly of bmw as she provided the sort of service associated with the brand
06 June 2022
Excellent service
06 June 2022
Staff where lovely and very helpful
05 June 2022
Very good but could be a better discount for paying upfront
05 June 2022
Again, very professional in all aspects
05 June 2022
I met those involved in the work and all was fully explained. A friendly but efficient atmosphere. Rob was most helpful and it was nice to have the film of the car at the end and a follow-up phone call.
05 June 2022
First service at BMW Leicester but quite impressed with service and facility
04 June 2022
Very well deserved
03 June 2022
Kept me informed also gave me a car to use for the day
02 June 2022
All work was completed on-time and at the costs quoted.
31 May 2022
Receptionist over in service was also excellent. Everyone made me feel very welcome and feel like a VIP, and it was only an issue with a wing mirror!
31 May 2022
Perfect as always.
30 May 2022
Excellent customer service from start to finish. Nothing was too much trouble.
30 May 2022
Always fantastic with Gareth at the helm!
30 May 2022
Good and nice wellcome
30 May 2022
Great customer service and good feedback on condition of car. Cleaning of car was outstanding.
30 May 2022
Rob was really professional and warm and friendly. Kept me in loop all the time.
30 May 2022
Excellent staff car washed coffee very polite what more could you ask for ?
29 May 2022
Never had any problems
29 May 2022
Great support and kindness from staff. I think the last was called kelly
28 May 2022
The service was carried out to my satisfaction
28 May 2022
Everything is done to a high standard in a clean and well run environment. When I drive away I feel confident that my car has been serviced to a high standard by everyone involved.
27 May 2022
All great experience! Only down side is my name was initially misspelled and I corrected it but it is still wrong
27 May 2022
When you arrive there is someone to greet you straight away and they have all your details to hand. No messing about which means you can get on with your day hassle free.
27 May 2022
Service efficient. Good communications. Comfortable and convenient place I could sit and work whilst it was carried out.
27 May 2022
Very friendly service, very helpful. Kept well informed and overall perfect experience
27 May 2022
Car was returned clean on time after an mot and end of warranty check. Harvey kept me informed of progress. All good
27 May 2022
Polite and knowledgeable staff
27 May 2022
The reason for this bmw representative looking after my car and service. he went beyond to making sure i was looked after specially staying past close to make sure i picked my car up as i have a busy schedule. superb
26 May 2022
Based on the care and attention received by Kinna Arden in the service team at Sytner Leicester. In fact the whole team are very good from my experiences.
24 May 2022
It's only because of Kinna Arden, we will always be returning back to BMW. He takes such pride in his customer service to us , this is the 3rd time he has serviced us and every time he goes above and beyond.
23 May 2022
Cannot be faulted
22 May 2022
So easy and stress free
22 May 2022
Very helpful
22 May 2022
The whole service process was so easy. Kinna was very professional.
22 May 2022
very prompt service all areas well completed and kept abreast of all the work
21 May 2022
Slick efficient operation
21 May 2022
Totally professional, totally friendly, totally customer focused
21 May 2022
Bit of misunderstanding at the start, but the service manager went out of his way to resolve the issue
20 May 2022
Good service
20 May 2022
I was kept informed about the work being carried out on my car from start to completion.
19 May 2022
The service was what I have become to expect from BMW
19 May 2022
Good communication and useful information. Car interior looked like new, so lovely and clean
19 May 2022
Did feel special from beginning to end
18 May 2022
Customer care amazing
17 May 2022
Harvey was very good at sorting things for me. and received prompt updates from him.
16 May 2022
everything requested was done with minimum fuss
16 May 2022
They even washed it
16 May 2022
They are always communicating with me over the care of my car and they offer a caring service.
16 May 2022
Friendly service and helpful when I needed a curtesy car
14 May 2022
The staff are always helpful and try to meet you needs and the competence of workshop staff compared to other non BMW service providers. The short video assessment of car condition is always appreciated.
14 May 2022
Excllent service
14 May 2022
Friendly service and v helpful
13 May 2022
Everything was carried out as stated to a high standard. In addition, very impressed with Harvey who was able to run through all details with a high standard of product and service knowledge
13 May 2022
Everything completed on time
10 May 2022
Top quality service. Brice really went the extra mile and even got my car delivered home!
09 May 2022
Completely satisfied
09 May 2022
My service was booked in for 9:00am for mw to wait, the service was completed within the time and whilst waiting i was sent a link to a video showing my service in progress. The waiting area was comfortable and quiet allowing me to continue my work.
09 May 2022
Excellent.
09 May 2022
The issue with my car was resolved promptly and the app allowed me to see the key stages involved and where they were with the repairs. The written and video/audio health check was very comprehensive and professional. Well done to all involved.
08 May 2022
Professional friendly 1 St class service
08 May 2022
CHRIS was fabulous and resolved all my queries
08 May 2022
Great service
08 May 2022
The team were all very helpful and tried to ensure my time with a courtesy car was comfortable
08 May 2022
Brake fluid service wasn't as expensive as I thought & even got the car washed & cleaned...
08 May 2022
service adviser helpful and good comms
07 May 2022
excellent service
07 May 2022
All went smoothly
07 May 2022
Satisfied customer.
06 May 2022
Reliable schedule, full explanation and great customer service
06 May 2022
A wonderful service team
06 May 2022
Work completed fast and efficiently
05 May 2022
Very efficient
05 May 2022
Did exactly what they said
03 May 2022
Great sevice
02 May 2022
Great experience very happy with care
02 May 2022
Problem solved
02 May 2022
The team and service was excellent and they was helpful with sorting a car out and helping out with my partner that did the drop off and collection. There was no stress or worry from us at all.
30 April 2022
Outstanding. Could not be better.
30 April 2022
Very happy with the service all staff very professional.
30 April 2022
The staff are very nice and always helpful to explain the issues and also the service is great
29 April 2022
The service team exceeded my expectations and experience of other service centres
29 April 2022
Great service
27 April 2022
Staff greeted me well and made sure I knew items were due for checking/servicing . Also making me aware of the hospitality area of seating and drinks.
25 April 2022
I'm always satisfied when visiting Sytner's
25 April 2022
Quick, easy and nice staff
25 April 2022
Good communications, car was cleaned well.
24 April 2022
Excellent customer services from Bryony Burndred
24 April 2022
Great customer focus and service . Although not the cheapest for a service I was completely impressed with the service from start to finish and worth the cost
23 April 2022
Excellent customer service
23 April 2022
Customer friendly, I left my car there and picked it up when convenient for me, the car was all clean and ready to go.
22 April 2022
Advisor kept me upto date throughout whole process and was very polite and professional
22 April 2022
Kept me up to date, good info, polite
21 April 2022
Great efficient service
21 April 2022
Service was carried out within the time frame given. An additional issue was identified and resolved. I was kept informed throughout the process by technical and administrative staff.
21 April 2022
I could not ask for a better service that I received on that day.
20 April 2022
Professional and reliable service provided
19 April 2022
Totally smooth the way it is organised. Very impressed. I used to have my car services in Kent with BMW and it was not nearly as good as this.
19 April 2022
The service team was good service
18 April 2022
Fit me in at short notice always call me back
18 April 2022
Harvey was very good and helpful all the way through the process.
18 April 2022
Was treated well throughout, brilliant service.
17 April 2022
Always go out their way to ensure my visit goes smit should
17 April 2022
Helpful
17 April 2022
Great service and kept me informed
16 April 2022
Happy with contact
15 April 2022
Car appears to be running well post service.
15 April 2022
Very good customer service .
14 April 2022
All was done in timely and courteous manner
14 April 2022
All good.
14 April 2022
Lisa Walters was extremely helpful
14 April 2022
Lisa Walters is extremely helpful and efficient
13 April 2022
Good service
12 April 2022
Comfortable waiting appointment and Harvey kept me up to date with what was happening with the car.
12 April 2022
Job done excellent and nice car washed and inside and out
11 April 2022
Based upon my experience
11 April 2022
Efficient friendly professional service
11 April 2022
I was greeted on arrival and made to feel welcome and valued all the way throughout. I was kept up to date on progress and the time taken was exactly what they said it would be.
09 April 2022
They carried out the resolution of my problem providing 100% satisfaction. Kept me fully informed throughout.
08 April 2022
Because the staff kept me informed on the progress of the my car service which is greatly appreciated.
08 April 2022
Everything explained clearly throughout from the health check to any further recommended work.
08 April 2022
Very helpful service.
08 April 2022
The service appointment was easy to book and on the day the staff were very helpful and friendly. The waiting area was clean and tidy. Good choice of hot drinks and WiFi access.
08 April 2022
Brought my car in to have winter wheels and tyres swapped over to summer set. Sytner also did tracking alignment at same time. I was able to work on my laptop using customer Wi-Fi and enjoy the free coffee.
08 April 2022
Communication was great and everything was completed perfectly
07 April 2022
Great service
07 April 2022
Car was done very quickly and cleaned
06 April 2022
I've been dealing with Kinna over my last couple of visits and will continue to ask for him when calling for help. He's very professional and generally nice and helpful. Service was carried out as promised at a good quality
05 April 2022
Good Service
05 April 2022
Good service and communication
04 April 2022
From the outset the service team have looked after all my concerns and addressed them completely. Kinner and the team were brilliant and I would like to extend a big thanks again for the services delivered.
03 April 2022
Did as expected but sometimes a little pressure into purchasing another product when not always required
03 April 2022
They make commitments and stand by them. I have always found them friendly and courteous
03 April 2022
A very slick, convenient and efficient experience.
03 April 2022
Gareth Sheldon and team always provides a efficient service and explains the service that's being carried out . Any concerns are also explained thoroughly with putting your mind at ease .
02 April 2022
Great service no issues!
02 April 2022
Great communication, excellent service, effort made to make me feel special
02 April 2022
Pleasant experience. Good waiting area where I could work undisturbed. Only slightly over the time stated to service
01 April 2022
Friendly and helpful service from booking staff Lorelle Whitaker and the camera fitting installer.
01 April 2022
Work done on time and kept informed on progress throughout
01 April 2022
Over all very good well informed
01 April 2022
Well explained of what the car need the attention , ect .
01 April 2022
I even had a follow up query and Sabrina called me straight away to assist.
01 April 2022
Good comms and timely service.
31 March 2022
The person in the service department who was looking after my service called me and was very helpful. He explained clearly the work required on my car.
31 March 2022
Service experience very efficient.
31 March 2022
Work done as requested
31 March 2022
no issues to be unsatisfied about
30 March 2022
Very 21st century.
29 March 2022
From booking to getting the service and mot was a seemless service
28 March 2022
Kept me informed throughout the day and nothing was too much trouble
28 March 2022
GReat service from James Howitt
28 March 2022
Completely satisfied is an understatement
28 March 2022
Great service
28 March 2022
Very helpful, lovely environment. Speedy well organised process, easy to deal with
12 June 2022
Very informative.