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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
912 ratings and 497 comments received in the last 90 days.
03 April 2025
Excellent customer service thriughout the process of buying my new car.
03 April 2025
perfect
03 April 2025
Kirsty has been great throughout the process from ordering the car and making sure everything was right. Elle was great at the car collection and handover. Highly recommend. Thank you so much
03 April 2025
Very friendly helpful staff. Eleanor Cairns and Ben Goslin were very helpful with my purchase
02 April 2025
After the initial agreement to purchase, no further contact from the dealer and they were not available to speak to immediately when contacting them.
02 April 2025
Couldn't of asked for a better service.
02 April 2025
Jack was not pushy, he listened to what I was saying and asking for. I came away with a car I wanted and not what a salesperson wanted me to buy. like on a previous purchase..
01 April 2025
Great service, good communication
01 April 2025
Extremely helpful
01 April 2025
Everything was handled smoothly and professionally
01 April 2025
Very polite and helpful sales team. All went smoothly.
26 March 2025
welcoming staff, kept informed
26 March 2025
It went well with no problems
26 March 2025
Collection was very smooth and the car is perfect.
25 March 2025
Ellie did a very good job of keeping me in touch with the progress of the car, and handled the handover extremely well.
25 March 2025
2nd purchase at Sytner Leicester. Both times it's been great and I've had absolutely no complaints
23 March 2025
It was super efficient and everything ran smoothly on the transactions, even down to sorting the app out and pairing with my new vechicle
19 March 2025
Eleanor was fantastic! I felt that she really cared and looked after me through the whole process.
18 March 2025
2nd BMW I have purchased in last 3 months from this dealer and all went smoothly without any fuss
16 March 2025
nothing to add great experiance cheers
14 March 2025
Completely satisfied. Holly was alive to our needs and looked after us admirably. The car was handed over in first class condition and preparation. Top job.
12 March 2025
Delivered on time
12 March 2025
Glenn Robinson at BMW Meridian Leicester kept me informed every step of the way. Negotiations to purchase the car went well & I felt like a valued customer. Handover was excellent: setting up the app & ensuring I was comfortable with all the controls
10 March 2025
Holly always make sure that customers are completely happy with the service. In my view Holly is a brand ambassador for BMW and i really only feel happy dealing with her for my sales
10 March 2025
Holly Jackson provided excellent service prior to the day i collected the vehicle and Kirsty Collins handled the documentation and any queries on the day subsequently on the following days reference my personal number plate removel etc
08 March 2025
Things went very well - I was kept informed at every stage and the process was made as smoothly as it could go. Great work by Denil Chauhan
08 March 2025
Fantastically positive experience overall, much better than I've had previously at other car showrooms
08 March 2025
Very satisfied from the start, even though after ordering there was a long delay due to new spec of the series 2 coupe coming out. Holly was really friendly, kept me up to date throughout and answered any questions I had. Smooth handover over too.
07 March 2025
Friendly service from start to finish! I enjoyed dealing with Ryan and other team members were also good to meet.
05 March 2025
There was an issue with registration of my vehicle by the DVLA. Dealership ensured I was mobile
05 March 2025
I was kept well informed as to the progress of my car through the whole purchase and delivery process.
04 March 2025
Extremely satisfied
03 March 2025
We were completely satisfied with the friendly and attentive customer service from Glenn Robinson at Sytner Leicester. He was extremely patient and perceptive and we enjoyed the time discussing the purchase and the comprehensive handover with him.
02 March 2025
I'm always impressed by the Sytner BWM centre and I've very happy with what they've done for me.
28 February 2025
Car was in stock at local centre so easy for all.
26 February 2025
Very happy everyone was very friendly and helpful
25 February 2025
Car delivered on time as promised
23 February 2025
Ryan very helpful, and kept me up to date throughout.
18 February 2025
Staff were great and listened to my needs and opinions. Was great from start to finish!
11 February 2025
Helpful team and not a rushed experience
04 February 2025
Excellent communication and excellent knowledge of the car we purchased.
02 February 2025
Daniella was very knowledgeable concerning the controls and features of our choice of motor and she demonstrated this superbly . We are of the elderly generation and her politeness and patience during the paperwork requirements was a credit to Synter
02 February 2025
Excellent service from Daniella Gee and Financial advisors Ben and Martin
30 January 2025
Really happy, Jack dealt with everything brilliantly. Great chap and handover was great. He gave me time to look over my new car and nothing was rushed.
30 January 2025
Excellent service and a great example of how job share can work really well
16 April 2025
They have the service experience absolutely nailed. Excellent every time.
16 April 2025
Staff friendly, straight forward process
16 April 2025
I always ask for Meah Ambrose because she have given me impeccable, friendly and professional service each and every time
15 April 2025
Very satisfied. I was kept up to date what was happening
15 April 2025
Service advisor Courtney broughton was very helpful. very professional.
15 April 2025
Got offered fruit juice and croissants as well as tea/coffee. Amazing service.
15 April 2025
Everything fine.
15 April 2025
Very satisfied couldn't fault.
15 April 2025
I went to bmw for recall they have done work on time, plus they have washed car aswell free of cost.customer service was very good they were deal with the respect each and evry customer. Thank you for everything ??
14 April 2025
You explain what's needed, and are not overpriced.
14 April 2025
I have had a service plan for over two years and every time i turn up for a service I have to explain that a service plan is in place. when I mentioned that my sat nav required an update I was told it would be £120 to do this but part of plan?
14 April 2025
Very thorough
14 April 2025
Service advisor initially made a mistake. This was rectified by Emma Doyle. Service lead who was very helpful and sorted issues out.
14 April 2025
Well received, refreshments available, pleasant courteous reception staff, and MOT well conducted
14 April 2025
Made very welcome by all of the team and the car's 'health check' information was shared at the end of the MOT.
13 April 2025
Poor experience compared to usual experiences at Sytner Leicester. On arrival I was waiting for some time in the drive thru to be seen. Then when I was seen the advisor states my paperwork was not even printed out and had to wait in the waiting area.
13 April 2025
Good service, on time to quoted costs
13 April 2025
Delay in completing work would have left us without transport but Natalie in the Bodyshop was so helpful and arranged a courtesy car which gets 5/5 for that.
12 April 2025
Excellent service. Easy to book. Kept informed.
12 April 2025
Car was in with an engine warning light fault which was quickly highlighted and fix by the BMW technician.
11 April 2025
Very helpful and knowledgeable
11 April 2025
10 out of 10 Got us in quick and fixed in speed time and kept us informed
10 April 2025
Sammie English got my issues resolved when it didn't look likely they'd be covered under a used approved car warranty even though I had a case in place.
10 April 2025
Couldn't fault anyone I spoken to everything I asked was answered with honesty
10 April 2025
Poor experience, when you go directly to the manufacturer of your vehicle, you expect some kind of service or duty of care but you guys only show that care when a customer is purchasing a vehicle but after this you don't care at all. Poor service.
10 April 2025
Identified the issue quickly and let me collect at my convenience.
10 April 2025
I was treated very curteously be Meah at reception and the work was done expertly
10 April 2025
Excellent service, very easy to book in, good comms throughout, good job done. Reasonably priced, didn't feel cheated.
09 April 2025
agnes was fantastic
09 April 2025
No issues
08 April 2025
I like the experience thank you but just need improve on the tracking status of service
08 April 2025
Couldn't fault it
08 April 2025
Great service first class
08 April 2025
Everything was easy and well communicated
08 April 2025
Ivan went above and beyond
08 April 2025
Everything was great, no hassle no time wasting. Team was very efficient, Imran was great! Great guy!
08 April 2025
Great service.
07 April 2025
Everything was carried out as requested and explained throughout
07 April 2025
Great service, loved having the regular updates and the option for a video and car cleaning.
07 April 2025
I booked my car in for a service and MOT in the hope that any issues would be picked up before the MOT had taken place and the car would not fail. This was not the case and frustratingly it now has a 'Fail' as part of it's history
07 April 2025
Clear communication,fair pricing and resolving the issue.
07 April 2025
Requested call back on a query that was not actioned.
07 April 2025
Always well look after.
07 April 2025
I always receive a warm welcome and feel respected when I'm there
06 April 2025
I booked in a transmission oil service but an engine oil service was carried out. This service was 13500 miles early. I booked the service online and even questioned it when Richard Hastings rang me.
06 April 2025
Customer service was excellent
06 April 2025
Booked car for specific services, lady at sytner instead of following the instructions, wanted to only do the part of the requested services "because this service is not due until August". In the end still didn't receive whole service I requested.
06 April 2025
Sytners always provide the best customer service
06 April 2025
Excellent service.
05 April 2025
Very quick service
04 April 2025
Worm welcome and good communication throughout the visit
04 April 2025
Very thorough.
04 April 2025
Helpful and easy to use
04 April 2025
Very satisfied
03 April 2025
They done job while I was waiting in no time.
03 April 2025
I didn't visit sytner
03 April 2025
Everything was right
03 April 2025
I would suggest Sytner Leicester to keep small gifts for customers like other sutners offer. Small accessories.
03 April 2025
Fantastic service and communication and cannot fault the process at all.
03 April 2025
Had a great experience and the service offered was top notch. Miah was great in handling the whole experience and a credit to the team!
03 April 2025
Very happy with the service from the team at Sytner Leicester. Greeted at the car as soon as I drove in. reception staff were welcoming also on arrival and collection of the car. I was also looked after very well from my service advisor Meah.
02 April 2025
Received parts next day
01 April 2025
5star if had back up car while car being serviced
01 April 2025
Flexibility of options, waiting appointments etc.
01 April 2025
Convenient and stress free service
31 March 2025
Meet greet was great, phoned promptly when completed. All staff were very pleasant.
31 March 2025
The tyres were replaced.
31 March 2025
Had a recall in September 2003 and did not get car booked in until recently, end of March. Otherwise car loan and work was excellent.
31 March 2025
Satisfied customer
31 March 2025
There were plenty of complimentary drinks and biscuits, you just helped yourself.
31 March 2025
The service was completed within a time-bound period.
30 March 2025
Good service notified throughout
30 March 2025
The experience was excellent as expected. Unfortunately the repair did not work so I need to return for a different solution
30 March 2025
The service was done efficiently.
30 March 2025
Couldn't fault how I was treated or the service received.
29 March 2025
Had a recall on my car it was 2 hour appointment with a great timing. The work has been done really professional and had a car wash as well as the recall. Great experience.
29 March 2025
An excellent service experience from booking in to battery checks and hand back. Special thanks to Agnes for handling our issue.
29 March 2025
As before, you simply do a great job.
29 March 2025
My service co-ordinator - Imran - was very helpful and courteous.
29 March 2025
Very satisfied
29 March 2025
As usual experience was excellent
28 March 2025
the customer service was great but the charging left me unhappy
28 March 2025
Requested that an oil filter be left in the boot - didnt happen, requested information for the type of oil the vehicle requires - didn't happen.
27 March 2025
Always had good service from sutner leicester team
27 March 2025
Friendly professional service
27 March 2025
Outstanding
27 March 2025
Overall satisfied, however, on the car status video they provide, the technician noted one of my tyres is wearing unevenly but makes no mention as to possible causes or any remedial actions I could take.
27 March 2025
Last minute booking
27 March 2025
Service was good.
27 March 2025
was very impressed with how organised it was
26 March 2025
Only issue with this visit was that I wasn't informed of all the works being carried out. The vehicle was booked in for a brake fluid change and when I collected it, it had been given an MOT as well something of which I usually get done elsewhere.
26 March 2025
Satisfied with how I was received and treated whilst waiting
26 March 2025
great service and I was kept fully up to date with everything throughout
26 March 2025
The service was quick, and I was very well accommodated during my wait
25 March 2025
Was very good this time, certainly an improvement
25 March 2025
Staff were excellent and very hospitable
25 March 2025
Nothing was too much trouble
25 March 2025
Outstanding service
25 March 2025
Meah went above and beyond to be helpful.
24 March 2025
Really satisfied. Washed the car and made everything simple for me.
24 March 2025
Did come down on price but still much more expensive than other quotes
24 March 2025
Happy with health check and service
24 March 2025
Completely satisfied. Sytner have been very thorough in the investigation and solving of the problem with my vehicle. I have received consistently exceptional customer service from Lisa Walters and the other members of staff that I have liaised with.
24 March 2025
We had regular updates about the car and good payment options, courtesy car was good. Darren was very friendly, knowledgable and patient with us .
24 March 2025
We had Agnes as our sevice person, found her very helpful, also answered a question I had about my x3 which she found out about and came back with a answer, and the video which I liked & was mot'd by Jack
24 March 2025
Everything went smoothly
24 March 2025
Start to finish great communication, James was very helpful
24 March 2025
All of the staff from booking, to receiving the car, communicating next steps, and providing updates were excellent. Work on my car was completed in a timely manner to an excellent standard.
24 March 2025
Everyone is very polite and friendly
23 March 2025
Good
23 March 2025
Very good dealership
23 March 2025
You forgot to reset my Brake Fluid service indicator, which means I have to go back to get this fixed.
23 March 2025
Service from Darren was great and he looked after me well.
23 March 2025
Excellent customer service
23 March 2025
Satisfied
23 March 2025
This is not the first time I have received the worst service and had my time completely wasted. This experience has totally tainted my view of Sytner and BMW to the extent that I will be buying a different brand for my next car and so will my wife.
23 March 2025
Friendly staff
23 March 2025
The service I received at Sytner Leicester was as expected and as it always is based on previous experience - top drawer and flawless.
23 March 2025
I have been using several BMW dealerships over the last 10 years but always prefers Sytner Leicester
22 March 2025
Great service !
22 March 2025
Free wash and valet
21 March 2025
Nice people were on on the day who was very professional and attentive.
21 March 2025
Lisa Walters is brilliant and offers excellent service every time.
21 March 2025
Kept informed of progress.
21 March 2025
??
20 March 2025
The service was everything I have come to expect from Sytner BMW.
20 March 2025
The person who helped me on this occasion was first class. I've mentioned the EGR when I had my drivetrain completed last year and I was ignored.
20 March 2025
I took my car for mot and got advanced for so work to be carried out so i booked it 2days later which work for me
20 March 2025
Absolutely minimal fuss from start to end.
20 March 2025
Courtney was very helpful with getting my car booked in and making the process easy for me.
20 March 2025
Got looked after personally by James Howitt. Brilliant guy.
20 March 2025
As above
20 March 2025
Again why i bought from you
20 March 2025
Satisfied with the service provided
19 March 2025
Sytner Leicester always provides excellent service, including fantastic customer service. Customer experience in the waiting area is second to none. Staff members are exceptional, and they do look after the customers.
19 March 2025
Very satisfied
19 March 2025
Good service and Richard was very helpful
19 March 2025
I was kept informed on what was needed from myself and what was happeing with my car from start to finish.
19 March 2025
Not applicable
19 March 2025
Great service always. Would take my car anywhere else. Again James Howitt from service always explains and takes the time out to go through everything in detail.
19 March 2025
Once again, I was very well looked after by the Sytner team who were very professional and courteous. Everything simple from booking, to drop off, to collection.
19 March 2025
As part of the recall I was promised a complementary wash and vacuum this did not happen
18 March 2025
Had absolutely no issues. My car was ready before the estimated time.
18 March 2025
They did their best however the way the news that i needed a new engine was communicated was poor. A video texted which started telling about tyer condition and breaks, but then finished on 'oh and you need a new engine'. This was shocking.
18 March 2025
Very easy drop off, lovely seating area with coffee etc.
17 March 2025
Personal service, video analysis, attentive, comfortable waiting area/ coffee
17 March 2025
Recent customer service has been very good and what you would expect of a premium dealership.
17 March 2025
Excellent service
16 March 2025
As stated above I would not like to go anywhere else
16 March 2025
Very nicely dealt
16 March 2025
Service was good but the car valet could have been much better Alloy wheels were still covered in dirt
16 March 2025
Very satisfied
16 March 2025
All carried out well
16 March 2025
The service I received was very professional, friendly and helpful.
15 March 2025
I was highly satisfied with my service experience at Sytner Leicester. The staff were professional, efficient, and kept me well-informed throughout the process. The service was completed to a high standard, and I felt valued as a customer
15 March 2025
Lisa was very professional & efficient & the who experience was as great as ever. Thank you
15 March 2025
I was completely satisfied
14 March 2025
4 star because the residue from the old spoiler wax stuck to the bumper of my car. This took some effort take it off.
14 March 2025
As above
14 March 2025
It's nearly always excellent
14 March 2025
The brake service was carried out perfectly. It was just the issue of the sensors that prevented a max score.
13 March 2025
They gave my car a visual inspection and clean which was included in the service. They gave advisories which other garages would not have given. The video given for the inspection was very informative.
13 March 2025
Sorted out any issues
13 March 2025
Outstanding service from James Howitt, keeping me up to date and staying on top of long lists of tasks. Professional, organised and polite.
13 March 2025
Kept up to date at all times and the team was ever so friendly, even provided entertainment for my young son.
13 March 2025
Bmw quality throughout
12 March 2025
I can't think of any reason not to give 5 stars for the experience. On arrival the service was smooth, friendly, comfortable and punctual (actually quicker then I expected)
12 March 2025
Met all of my requirements entirely
12 March 2025
The service was very good from start to finish
12 March 2025
Amazing care given to us and my lovely car. They went above and beyond their duty. Thank you all.
12 March 2025
Excellent Service Lisa is a star
11 March 2025
Service from James Howitt is always impeccable. James has always looked after my car and the service is at the highest standard!
11 March 2025
Brilliant process's in place from service advisor to workshop
11 March 2025
Excellent service, very friendly and helpful throughout the whole process.
11 March 2025
The service agent was very good.
11 March 2025
Efficient and reliable Staff excellent
11 March 2025
Service advisor Imran was amazing. Enabled my warranty claim to succeed thanks to his time and effort.
11 March 2025
Timely service
11 March 2025
Darren in Service, was great. Kept me informed and providing much needed flexibility to collect the car.
11 March 2025
Again, excellent service and advice
11 March 2025
Staff very accommodating, polite , friendly and keen to help.
11 March 2025
Not been to Sytner
11 March 2025
Good customer care
11 March 2025
Very professional
11 March 2025
Imran was really helpful during my time waiting at Sytner. Provided me with regular updates.
11 March 2025
Completed the work satisfactorily & on time
11 March 2025
You sent me a recall notice and followed up on my information.
11 March 2025
Usual good service
11 March 2025
Good service and followed up with issues that got resolved
11 March 2025
Feel like they are knowledgeable and relay issues and findings well.
11 March 2025
I was updated of every action, Agnes was just an angel of assistant to help with all my questions and any information, besides she is ever so lovely
10 March 2025
All staff are friendly and informative and were approachable
10 March 2025
Always completed the work on time, never keep me waiting. Nice approachable staff.
10 March 2025
Great professional service.
10 March 2025
very good experience, pleasant surroundings and waiting area. Friendly staff
09 March 2025
My rep looked after me very well
09 March 2025
As above
09 March 2025
Very good service. Staff very professional , polite and easy to deal with.
09 March 2025
Really attentive and friendly service by the staff and the MOT was completed ahead of schedule
09 March 2025
I was told I needed a new bulb for a rear brake light. Purchased it from the parts dept. Technician then said it may need complete unit. Took bulb back but refund takes up to 7 days to get back on your card. Why does it take so long?
09 March 2025
MOT undertaken with good feedback and video on the health of the car
08 March 2025
I had to take my car twice, and they still couldn't find any problem with clearing my front screen. In the end, I diagnosed the problem myself and went back a third time!!
08 March 2025
See above.
08 March 2025
Happy with all
08 March 2025
As above
08 March 2025
As above
08 March 2025
Very satisfied. Always get good service here
08 March 2025
As above and very professional
08 March 2025
Because the whole service went through smoothly. I found Ivan very helpful
08 March 2025
Courtney kept me informed and had the car ready in time for collection
08 March 2025
I never give 10 out of 10, its not possible
08 March 2025
I was disappointed by the decision to spend my goodwill voucher on a service that was not required and had not been approved with me? I had previously had a 4 wheel alignment done when I replaced the tyres in December. You should stop this practice
08 March 2025
Everything went ahead very well and all the personnel were very pleasant and polite.
07 March 2025
Great Service so far.
07 March 2025
no problems straight forward
07 March 2025
All my requests were accommodated and the service team were very helpful and friendly
06 March 2025
As above
06 March 2025
Everything was explained and carried out in the time quoted. Great customer service
06 March 2025
See above
06 March 2025
Everyone I dealt with were very good
06 March 2025
Did what they said they would and kept me informed throughout. Price was an issue - service and tyres
06 March 2025
Lisa was great but the service should've been booked in when the service warning dash lights started
06 March 2025
every interaction was a pleasant one
06 March 2025
Good feedback
06 March 2025
In the end it was all good!
06 March 2025
Last experience with the service department t was great.
06 March 2025
Kept me updated all of the time
06 March 2025
They went above and beyond to assist with a separate bodywork issue caused by a 3rd party
06 March 2025
Very good made our stay most welcome
06 March 2025
Darren was excellent in handling the warranty problem that i had and i couldn't speak more highly of him and the service he gave.
06 March 2025
Great to eam
06 March 2025
As above
06 March 2025
Great service.
06 March 2025
The reason from the top comment
03 March 2025
Imran & the team always look after you from beginning to end.
03 March 2025
James Howitt looked after me and addressed really well the issues that I had with a previous service. Thanks James
03 March 2025
Overall really good. Improvements could of been on my way faster.
02 March 2025
Great customer service and end results
02 March 2025
Couldn't be more pleased with service, friendliness and work completed on my car.
28 February 2025
The cost of the service itself was enormous. I was at least pleased that the cost of fitting a replacement tyre was competitive. Communication during the day was poor and my immaculately clean car came back covered in water marks.
27 February 2025
My appointment lasted 4 hours. Imran was courteous, professional and friendly. He recognised that I was doing some work on my laptop in the reception area and kindly offered a private office space to allow me to complete my work whike I waited.
27 February 2025
Great service, excellent customer care.
27 February 2025
No issues
27 February 2025
All eccellent as usual from Sytner.
27 February 2025
Kept informed start to finish
27 February 2025
The battery on my BMW died. A breakdown vehicle got the engine going which enabled me to get the car to Sytner Leicester for a replacement battery. The Service team, despite being very busy had the battery replaced in just a few hours. Great service.
27 February 2025
Arrangements and feedback on progress were good. Wash and cleaning was excellent.
27 February 2025
Great services and advise
27 February 2025
Root cause fault finding still was not found
26 February 2025
Friendly welcoming environment
26 February 2025
Darren has very good at communicating the process. But has not been able to sort Mt trip data out
26 February 2025
Got the item I needed in two days
26 February 2025
Provided clear record of service.
26 February 2025
A video was forwarded to me to show work being carried out, plus any additional work needed
26 February 2025
See previous question
26 February 2025
Car was called in for a recall. The car went in and the work was completed. Not much else to say on the matter.
25 February 2025
Good customer service
25 February 2025
Always excellent service from the service advisers such as Lisa Walters and the mechanics
25 February 2025
As I waited for my car, it was serviced and valeted in a expedient time.
25 February 2025
very professional customer service, valuable advise and guidance
25 February 2025
They did not clean my car
25 February 2025
Great free health check of the vehicle including lovely video
25 February 2025
Customer service was good
25 February 2025
Friendly service, efficient and high quality
25 February 2025
Easy to book a service, smooth drop off and collection and car clean included
25 February 2025
First Leicester is my catchment area, that's where I bought this car. I have been getting great service, and support. Imran services was extremely excellent. He has maximised the cost in order to have good services. Very good man
25 February 2025
Ease of using the service.
25 February 2025
Did not repair my driver window and gave reasoning that did not make sense. charged me for making the issue worse
25 February 2025
As above
25 February 2025
A pleasant experience, Did everything that was needed for this visit to Sytner
25 February 2025
Everything from the drop off, meet and great, visual health check, level of work down to my car and the collection was spot on.
25 February 2025
Good service and communication
25 February 2025
Great service and support and listened and took onboard issue and investigated accordingly with resolution of fix.
25 February 2025
There were a few things that appeared on my MOT 2x tyres and inside door trim needed re connecting, also my brake fluid needed replacing in a couple of months. I asked for a quote to be sent over, which I never received.
25 February 2025
My customer representative Imran was excellent
24 February 2025
quick turn around
24 February 2025
A very welcoming service centre, nice and clean, comfortable and provides drinks and snacks whilst you wait.
24 February 2025
No concerns - everything as expected
24 February 2025
The Service advisor was friendly and helpful. The work was carried out promptly while I waited and the car was handled with care
24 February 2025
everything was great apart from not having enough tyres in stock to so had to drive away with a barely legal tyre, i was offered the second tyre i need for next day but i advised staff it wasn't possible for me to get back next day,
24 February 2025
As above
23 February 2025
Well organised operation.
23 February 2025
Unexpected expense
23 February 2025
Always feel that personal touch is given high priority by service staff. Regularly updated with progress of service/MOT.
23 February 2025
In addition to the previous response , my car emerged clean and gleaming . Throughout the process I was kept updated by email.
23 February 2025
Lisa Walters looked after us as we'd expect as a BMW customer
22 February 2025
Great team
22 February 2025
James is a Gem
22 February 2025
Because Agnes is fantastic at her job & the facilities unrivalled!!
22 February 2025
Was a great all round visit
22 February 2025
Unprofessional and unacceptable customer service
22 February 2025
Sourced problem and rectified
22 February 2025
Everything well organised, politely dealt with and on time.
22 February 2025
There was nothing I expected that I did not receive. The team were very organised and looked after me very well.
21 February 2025
Staff were very efficient
21 February 2025
I always receive a very high level of service which gives me great confidence in Sytner BMW Leicester. The staff are most competent and efficient in delivering a quality service.
21 February 2025
Met the standards requested
21 February 2025
I could not fault it , very attentive staff all present and Darren's team really looked after me . Total pleasure.
21 February 2025
I went in for an emergency - a flat tyre - and w as treated with patience, respect and the staff were able to help with my problem at short notice
20 February 2025
Very,Rob M is my advisor and he is superb in every respect,he is very patient,listens and treats me as an individual
20 February 2025
Faultless
20 February 2025
It's not Sytner Leicester's fault that wheel prices are set at a ridiculous level
20 February 2025
extremely customer centric service. very polite & courteous ..
19 February 2025
Imran kept me well informed at all stages and explained the notes regarding the MOT clearly.
19 February 2025
Lisa Walters has been extremely helpful, she is really polite, she help in every manners and she is really professional, the best customer experiance I had in long time
19 February 2025
I have always had a pleasent experience with Sytner and they have always gone out of way for me. James has been exceptional
18 February 2025
Friendly staff
18 February 2025
Expect better workmanship/quality from an premium service like BMW
18 February 2025
Easy to arrange and felt valued and welcome
18 February 2025
Sam kept me updated, snacks offered.
18 February 2025
Poor service & poor explanations for errors caused
18 February 2025
My car was ready at the time promised washed and looking like new.
18 February 2025
Easy to deal with, great service by James
18 February 2025
as above
17 February 2025
Had a time slot , car needed a few bits doing and it didnt take that long
17 February 2025
Work carried out on time, but missed setting tyre type in car settings.
17 February 2025
Task done to time. Price a touch high
17 February 2025
A brand you can rely on and trust.
17 February 2025
Always do what you say and on time
17 February 2025
You did the job on time
17 February 2025
James was very professional and sorted out my problem with my i3 very efficiently.
17 February 2025
So accommodating as always
17 February 2025
I had one issue when I got home. I received a phone call asking for feedback. I raised the issue and have never received a call back about it as I was told. It's a bit of a pointless exercise asking for feedback and then ignoring it!
17 February 2025
My service was handled speedily and I received a very informative video from the engineer looking after my car. Also Lisa Walters was brilliant. She totally understood my queries and everything was dealt with.
16 February 2025
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15 February 2025
It was very good, advisor was friendly, helpful and polite. Efficient and effective process as a whole.
15 February 2025
As mentioned above, the experience was smooth and easy. The staff at the centre were helpful and provided a good service including Imran who was dealing with my appointment on the day.
15 February 2025
Same as above
14 February 2025
Everything ran smoothly and your coffee is good!
13 February 2025
Excellent service by the BMW team
13 February 2025
Great customer service and easy process
13 February 2025
The car was examined, issues reported and fixed within a coul,e of days. My car was also cleaned and I was very satisfied with tne overall service and communication.
13 February 2025
Lisa was brilliant. Ensured I was kept updated and was very efficient, as I was waiting with the car. Brilliant service from Lisa!
13 February 2025
Got car back on time stated
13 February 2025
full inspection and report of everything i asked for
12 February 2025
Always keen you updated with progress Good service advisor
12 February 2025
Service was carried out with precision.
11 February 2025
James was very professional, kept me updated throughout the process and accommodated my needs.
11 February 2025
.
11 February 2025
Communication and Friendliness - Letting me know everything a long the way
11 February 2025
Very efficient service -- oil change done in just over an hour. No hassle at all!
11 February 2025
Can't fault the experience
11 February 2025
Did what I asked really efficiently and kept me fully informed
11 February 2025
The staff were friendly and the work was done quickly
11 February 2025
Really excellent service as always, everything done to time and nice and easy process. Great 2 hour while you wait option which makes life so much easier.
11 February 2025
Very happy with service , friendly staff
10 February 2025
Very good friendly customer service
10 February 2025
Great service Vehicle check video very helpful as was the health check. Vehicle kindly washed too. Only downside was the length of time I had to wait on collection.
10 February 2025
Issues sorted without any drama, thank you,...and the car looked a million dollars after full cleaning.
10 February 2025
Nothing wrong with the actual service
10 February 2025
Treated very well and professionally
10 February 2025
Good environment and work carried out promptly
10 February 2025
Same as before well looked after
09 February 2025
..
09 February 2025
Purchased my bmw in 2018 have my car serviced and m.o.t'd every year at sytner always accommodating and helpful
09 February 2025
It would have been 5 stars, but even though the reason for the service was to replace the front brake pads, which they knew, they had no pins to replace the corroded ones so my car was kept over night.
09 February 2025
As above
09 February 2025
A cheery welcome. A pleasant waiting area and excellent coffee. The car was returned to us having been washed and valeted. The report of the car's status was clear and concise. Well done.
09 February 2025
Felt welcome and was given a complimentary wheel alignment
08 February 2025
Great service and complementary car wash
08 February 2025
Excellent service
08 February 2025
I am satisfied with the service. I had courtesy service alongside the repair. So thank you.
08 February 2025
All work completed on time
08 February 2025
Service personnel were great on this occasion but booking staff were hopeless. They claimed to have tried to call to cancel my visit but obviously hadn't. This left the service personnel in a very difficult situation.
07 February 2025
I am unsure of some of my charges and looking into previous invoices before I ask questions.
07 February 2025
Good thorough review of my vehicle, work done in same day, MOT compulsories notified immediately and recommendations explained,(my front tyres were a pass but would need replacing very shortly, so I had them done at the same time).
07 February 2025
As above
07 February 2025
Staff were very good
07 February 2025
As above. Appointment was at 9.30am and it was nearly 1pm by the time we got our car back. We were waiting in the area with our toddler, which seemed obvious when we dropped off but nobody asked or checked.
06 February 2025
The cost of the service seemed unreasonably high. On the top of that I rejected a quote for a replacement of a tyre with a puncture. A high street garage found out that the tyre wasn't punctured at all.
06 February 2025
They reduced the final price. Friends and family.
05 February 2025
As above but I was also offered a desk to work from which negated the need for a courtesy car and reduced travel. Perfect.
05 February 2025
Everything went smoothley
05 February 2025
I gave 5 stars as I know when I leave my prized posession with bmw it is in good hands and my car is like new when I pick it up.
05 February 2025
The work was great - adding on new wi discreet wipers - a job I k ew needed doung ! And the video report - thank you
05 February 2025
Great service yet again.
05 February 2025
Service I received was perfect however I now have a brake fluid change light on the dash a week later following my service. surely this should have been mentioned at the time of service as i now need to try and rebook the car in.
05 February 2025
Agnes is my 'go to' for excellent customer service & someone I seek out whenever booking in any of my three BMW's for service or repair.
05 February 2025
Great communication & service
05 February 2025
It sometimes takes quite a while to get your car from when you've booked in at reception.
05 February 2025
Brilliant
04 February 2025
The service centre staff were friendly, safety recall work carried out fine. The complimentary wash and vacuum was very sub par. I understand it's complimentary, but the inside of the car was still dirty, floors and seats, and dusty.
04 February 2025
Never had a problem in all the years I've being going there
04 February 2025
I had a gid experience. The work took less time than I expected, and the wait g area with WiFi and coffee and a table to work at meant I had effectively no
04 February 2025
The work was carried out in a professional manner and quicker than expected
04 February 2025
Issues all sorted, Richard even followed up with me a few days after to check everything was okay.
04 February 2025
Booked in for full service and rear brake pads but didn't have time to do the pads. Lack of communication and had to chase so I could get home. Was booked in the following week for the pads but the booking was never logged on the system.
03 February 2025
Work carried out competently
03 February 2025
I have had several cars and used you guys for more than 10 years. Its always so easy.
03 February 2025
Imran Uddin (service advisor) was very professional and efficient, and kept me informed of progress. Everything carried out to my satisfaction.
03 February 2025
Smooth experience without any issue
03 February 2025
Very good
03 February 2025
Car service was carried out on time, I was informed progress during the service. On completion of service the car arrived clean inside and out. First class service.
03 February 2025
Was a couple of days I had trouble getting to my contact but then found out it was due to sickness
02 February 2025
Everything went to plan.
02 February 2025
The staff at Sytner Leicester were excellent from start to finish. Richard made sure that my car service was completed quickly as I had to get away.
02 February 2025
Courteous and polite
02 February 2025
Meah always goes out of her way to help and makes sure everything is sorted with reassurance
02 February 2025
Very satisfied
02 February 2025
Customer experience
02 February 2025
The service I receive was great. My problem was rectified and the stuff went above and beyond.
01 February 2025
Great people - all service staff are superb. Loved the video review. One thing I am worried about is some missing parts in my car - they are missing on both the near and far side, so I assume that they weren't present when I bought the car.
01 February 2025
Good service from Lisa. Like the video update. Oddly though I think settings have been changed on my car - phone not connecting correctly, lane assist and hazard perception kicking in erroneously since the service.
01 February 2025
No problem with the actual works carried out on the vehicle, but the experience of dealing with the service advisor was not the best!
01 February 2025
Service was carried out perfectly. No issues and a very smooth experience.
01 February 2025
James went above and beyond for me, everything I needed sorting were sorted and let me know as soon as my vehicle was ready to collect.
01 February 2025
Agnes was very professional and friendly
30 January 2025
Always pleasant and professional staff. It's a 5 star customer experience
30 January 2025
Got informed up to date with the progress and the staff was accommodating
30 January 2025
Everything went as planned
30 January 2025
No problems
30 January 2025
Very efficient , helpful, explained how to upgrade the BMW app. All very good
30 January 2025
It's always the same cannot fault the service kind and polite and no stress
30 January 2025
Excellent service from booking in, right through to collecting the vehicle. Imran the service advisor was extremely helpful keeping me informed.
30 January 2025
The car was ready quicker than expected.
29 January 2025
Very happy - lovely free gifts
29 January 2025
Car serviced well and on time. Replaced front reg plate and extra service on filters too plus a good clean.
29 January 2025
Car ready but waited 45 mins for paperwork to be sorted This could have been done while car was washed
29 January 2025
Great job all round, fully informed before and post service
28 January 2025
I dropped my car off just before 7am and the guy unlocking the gates took the key off me and was highly professional. Throughout the day I was kept informed of any updates (by Sam).
28 January 2025
No comments
28 January 2025
See previous comments !
28 January 2025
Very satisfied
28 January 2025
Again, two hours to fit a pair of wipers
28 January 2025
Swift services very comprehensive
28 January 2025
All done quickly
28 January 2025
Gave me a desk to work on and staff are very friendly
28 January 2025
Service Consultants really helpful and responded to my emails quickly and explained the process clearly
27 January 2025
Sytner Leicester were very professional and courteous, they kept me informed from the day I booked my car in till the time came to collect
27 January 2025
Service given.
27 January 2025
Kept informed of works and request for specific time collection met.
27 January 2025
Overall no problems as everything went smoothly so a satisfied customer.
27 January 2025
Great service
27 January 2025
There was a mix up with the safety inspection where I was provided with incorrect tyre tread depths (reported as more tread left than there was). I initially received a video for somebody else's car, my figures were identical to theirs.
27 January 2025
Waiting time just to pair a new expensive ignition fob
27 January 2025
Everything was great
27 January 2025
No issues to report.
27 January 2025
Had a smart repair on bumper but a bit was missing. My dash cam had been completely disconnected and 70 miles put on my car?! Was meant to be contacted on rebook but haven't as of yet.
27 January 2025
All went very smoothly and nice greeting from the person allocated to look after my vehicle
27 January 2025
The user experience was pretty much a disaster up to the point of handing the keys to the person in the service center. After that, all was good and as required.
27 January 2025
Imran was very helpful and provided great service.
27 January 2025
Very nice easy way to get there and overall the job done perfectly and on time.
27 January 2025
Work carried out quickly including a mini valet.
26 January 2025
Richard was so helpful.
26 January 2025
Lisa provided regular updates
26 January 2025
The Major Service was done professionally and efficiently. Everyone was friendly and courteous, thanks.
26 January 2025
Very satisfied. Lisa who was my customer services contact was excellent.
26 January 2025
Friendly, professinal and knowledgeable staff.
26 January 2025
They offered a competitive quote on the brakes for my 8 series and even surprised me with extra money off as goodwill
26 January 2025
Very slick and convenient.
26 January 2025
My services coordinator Ivan could not have been more helpful or courteous.
05 April 2025
I was listened to and the staff were not pushy but welcoming and knowledgeable. This is important as I had researched different vehicles and brands, nothing worse than been given inaccurate information by a brand expert. The showroom was immaculate