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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
439 ratings and 156 comments received in the last 90 days.
10 January 2022
We were treated realy well ,offered drinks,and our salesman Eoin was sooo friendly
03 January 2022
Kept up to date following purchase. Very helpful when initial delivery delayed. Options given and a new car arranged very quickly. We love the new car.
03 January 2022
Mandy Blackmore helped me surprise fiance with purchase
02 January 2022
Very good customer service from Mandy
01 January 2022
Freindly, efficient, knowledgable staff
28 December 2021
Very happy with the way my purchase was handled. Even though we had some delays, they kept me informed.
20 December 2021
Sytner Leicester delivers a excellent service and the sales experience is second to none.
10 December 2021
All my questions were answered, very professional staff, I was given great deal. Special mention - Mandy Blackmore is absolutely brilliant. She understands what customer service means - I've bought several cars from her because I trust her 100%.
06 December 2021
Helpful and friendly staff, who didn't try to oversell products i didn't need or want
03 December 2021
Everyone in the dealer smiled and always there to help
02 December 2021
I liked the presentation of the car and the unfussy way the formalities were conducted. I had not seen the version of the car so bought and it helped that it exceeded my expectations
30 November 2021
Kirsty was easy to deal with, kept me well informed during the order process and understood what I wanted from my new car. Great service.
20 November 2021
Elliot was great, helpful and made sure we were happy before driving off
17 November 2021
As always, treated like royalty. Thank you.
16 November 2021
Eoin was fantastic to changing my car, he has done everything for me thanks to Eoin
09 November 2021
Fast and efficient service
09 November 2021
Great service
07 November 2021
Savannah at Leicester Syner provided excellent service throughout all stages of the process, from initial enquiry, through manufacturing and progress reporting to final delivery of the new vehicle. She was caring, friendly and professional throughout
06 November 2021
Friendly staff and made very welcome
05 November 2021
I was looked after very well and in and out with my car in less than an hour.
04 November 2021
Again Mandy was really helpful and friendly
16 January 2022
Service completed whilst I waited. Was kept informed of progress and work done quickly.
16 January 2022
It was as it should be
16 January 2022
Pleasant and easy experience.
11 January 2022
As in my first answer: the whole staff from mechanics to staff on the desks are very helpful, polite and friendly.
11 January 2022
Excellent customer service. Putting the customer first. 5 stars.
10 January 2022
Everything went to plan
09 January 2022
All exactly as expected, clear advice
08 January 2022
Brilliant layout so the experience starts Right from the moment I drive in the bay. Staff well trained and want to service not only the car but the customer too.
07 January 2022
Fantastic service. Honest and friendly staff
05 January 2022
Whole process was outstanding
04 January 2022
Good facilities. Price less then estimate
02 January 2022
So efficient and friendly staff.
02 January 2022
Professionalism was demonstrated throughout the dealings with the staff at Synther Leicester.
31 December 2021
Service team - Rob Murkett and Master technician Stuart know their products well and kept up their usual high standards of customer care and attention
28 December 2021
Repair out of warrenty fir made all the difference
27 December 2021
all went according to plan
27 December 2021
Very friendly helpful staff. Kept me updated on progress, made sure I was comfortable while I waited.
27 December 2021
I have never had a better service anywhere. I have told every one I have met recently how good you were and how it turned a bad day into a very good day. I also saved money against a quote from another company.
27 December 2021
James went above and beyond to make sure I had a courtesy car and wasn't left stranded
26 December 2021
every completed as expected, no hassle
23 December 2021
Nice environment for the service side with complimentary drinks and car valet, sales also pleasent to deal with and helpful with my questions.
20 December 2021
Easy to do business with
19 December 2021
Kuren was fantastic. He took ownership of my issue and did everything he could to resolve the matter. The best person I have dealt with at BMW.
19 December 2021
Able to sit and wait whilst car serviced at an agreed time.
19 December 2021
Very friendly and helpful
19 December 2021
You never make delay everything perfect
18 December 2021
Receiveing a video of the work being carried out on my vehicle was comforting to know.
18 December 2021
Managed to get booked in within a day from first calling to arrange an oil service. Either an indicator of very good service or how quiet the service department is at the moment. Service was carried out while waiting and completed in the time stated.
14 December 2021
Although the pricing is very high the outcome was good
14 December 2021
I experienced a very good customer journey when taking my car in for a service I wasn't kept hanging around and was updated with text messages at what status my car was at regarding completion of the service ,
14 December 2021
No issues to report, so top marks.
14 December 2021
I was surprised to see that the car had been washed as I wasn't expecting it ? The price wasn't too high either.
14 December 2021
It was a recall, courtesy car supplied with no fuss, kept in touch with what was going on.
13 December 2021
The car has been inspected for M. O. T. and thoroughly cleaned inside out afterwards. Even though I was 3 minutes late to collect my car before closing time, I was spotted at the door and invited in. I couldn't thank you enough for that.
12 December 2021
Excellent service as per
11 December 2021
Just great service and staff!
11 December 2021
Good quality services
11 December 2021
Bryony made the visit great and kept me well informed
10 December 2021
As above,good, efficient and friendly service
10 December 2021
Very simple process and the the team were very attentive. Much better experience then a few years back.
10 December 2021
The job was booked in straight away, completed to my timescale with great communication
10 December 2021
Arun listened to the problem I had and ensured that the car was tested to understand the issue. Recognising that the fault might not be picked up by someone else he took ownership of my problem and made sure it was fixed
06 December 2021
They have made my life easier taking care of everything for me.
06 December 2021
Great facility's
06 December 2021
Everyone was very polite and efficient. They also kept me informed.
05 December 2021
Came to collect my car and unfortunately one of the parts it needed wasn't available on the day. The lad that helped me made sure i wasn't inconvenienced in any way, he arranged my transport and had the car ready the next day. Absolute star.
05 December 2021
Quick and reliable.
05 December 2021
Rectified fault
05 December 2021
Good clear communications. On time. Courteous service.
04 December 2021
I was received courteously by Gareth and my car was available at the time indicated.
04 December 2021
Since we got it till now excellent service
04 December 2021
All my problems were solved.
03 December 2021
The service I received was smooth, professional and efficient.
03 December 2021
Courtesy car was ready for me to collect again well done.
03 December 2021
Because they explain what needs to done , give feedback during the process and detail what was done to the vehicle and finally point out what may be required in the future.
02 December 2021
I was looked after well, kept informed all day on the progress of my car and felt valued.
01 December 2021
Level of service is excellent
30 November 2021
My service contact lady was excellent, with a friendly, professional and accommodating approach.
30 November 2021
Mr Ashley Dutton was excellent. Highly professional and helpful. He is a real asset to the Sytner bmw team.
30 November 2021
No problems. Dealt with everything on time. Was able to use wifi while there to continue working white waiting for the car to be ready.
29 November 2021
Work was completed within estimated timescale and I was able to get booked in with minimal delay.
28 November 2021
Handled efficiently
27 November 2021
Lisa who served me was very attentive and dealt with my every need whilst waiting for my car to be serviced
26 November 2021
I and my car were looked after very well, as always at Sytner BMW Leicester.
26 November 2021
Excellent customer service
25 November 2021
Great facility & exceptional support from the staff.
24 November 2021
Was comfortable carrying out my work from the facility provided by sytner
23 November 2021
Can always fit me in quickly
23 November 2021
No issues. Easy drop off, comfortable waiting area.
23 November 2021
Car was serviced and cleaned.
23 November 2021
Clean tidy
21 November 2021
From the time we pulled up in the service centre to our car being ready to drive off again in 1 hour I found all the staff excellent from the chap who met us to the lady On reception could you pass on our THANKS & Mr Dutton & the Technician J.Hollis
21 November 2021
Top quality customer service. Excellent communication throughout.
21 November 2021
My recent visit to the service department went very well and I received excellent service
19 November 2021
Despite the lack of coffee due to Covid restrictions, the whole process was seamlessly delivered within the time scale advised .
19 November 2021
Your team kept me informed throughout the service.
19 November 2021
Everything went according to plan.
17 November 2021
Excellent service received during the visit from Gareth.
16 November 2021
positive experience
16 November 2021
Once the service was completed,I received a call to collect my car.The staff were efficient and my car was not far to step in and drive away with peace of mind and video by text of condition of car.
16 November 2021
Top notch service. Work done quickly and re-set brake indicator to avoid premature pad replacement
16 November 2021
Helpful staff good service
15 November 2021
Good and attentive support
15 November 2021
I could organise what needed doing in advance and was given an estimated time to wait which proved to be roughly correct. The waiting area is well spaced out and ventilated and comfortable. they have done a good job without going over the top .
15 November 2021
Very efficient service
15 November 2021
Smooth and efficient service from start to finish.
13 November 2021
I cannot fault the whole service team at Leicester, professional, friendly from the minute I arrived. I decided to wait in reception while the car was serviced in the relaxing lounge area.
13 November 2021
They managed to fit my tyre quickly and we're very helpful
13 November 2021
Straightforward with all steps explained clearly and efficiently
11 November 2021
Very helpful, knowledgable staff.
11 November 2021
At all stages of the repair,from road side recovery to collecting the car, I was kept informed via txt and email, all queries were answered immediately, cannot fault the complete service that I experienced.
10 November 2021
Within 10 minutes was contacted to advise of information regarding my car to enable to provide a decision. You are provided with the name of who will be dealing with your vehicle and a video of what work has been carried out.
09 November 2021
Great service and breakdown itemisation of work done. Friendly and courteous staff. Always a pleasure to interact with your engineers and service personnel.
09 November 2021
I was kept informed throughout the day regarding the progress of the service
09 November 2021
You loaned me a John copper works.what's not to like.
09 November 2021
Good service,reliable and trusted.
09 November 2021
Good process and covid control. Quick and efficient
08 November 2021
Gareth was great
08 November 2021
I was very happy with the service, very timely, good video from the mechanic and clear explanation of required work from all involved,
08 November 2021
Fully updated throughout the process by Karan
08 November 2021
Very pleased with the customer service. Kept up to date by the BMW Centre
08 November 2021
The service from BMW exceeded my expectations as always. I was given a courtesy car for the day - the new 4 series convertible!! The service advisor - Karan Soni was very good at keeping me updated all day as to what was going on with my car.
08 November 2021
My service was arranged in a hurry due to me going into hospital. My car was picked up, serviced, MOT'd and returned same day. With a smile. Thanks much appreciated. ????
07 November 2021
Well looked after
07 November 2021
Went beyond my expectations
07 November 2021
Everything was finished on the car in time
06 November 2021
Friendly and helpful staff handling my needs professionally.
06 November 2021
Efficient, friendly, good coffee
06 November 2021
Friendly courteous staff, work completed to time, clean waiting area and plenty of space
06 November 2021
After phone in to report problem with no audio sound, problem was identified and car booked in for a new vehicle amplifier to be fitted. This was supplied and fitted within a day. . Was programmed, tested.
06 November 2021
Along with the comments above the staff I found to be very helpful, knowledgeable and courteous to say the least and again made my stay a breeze to complete.
06 November 2021
Service advisor and technician did a great job :-)
05 November 2021
As above, Karan Soni and sytner were excellent, a pleasure to deal with again.
04 November 2021
Online booking simple
03 November 2021
Efficient, on time, cost effective.
02 November 2021
Kinna Arden was fantastic throughout the whole experience - professional, knowledgeable with a sense of humour - well done and thank you. ( And to the blonde lady in reception - sorry don't know her name - Thank you for your help)
02 November 2021
Top service
01 November 2021
Well organised process combined with excellent customer service
01 November 2021
Professional prompt and efficient
30 October 2021
Prompt and efficient
29 October 2021
The service was first class all staff very knowledgeable and helpful
28 October 2021
The staff made me feel like my custom mattered and that I was important
28 October 2021
Very satisfied the gentleman was very polite and welcoming
28 October 2021
I was very impressed on how professional and prepared it all was.
28 October 2021
Great standard of customer service
27 October 2021
Communication good, diligent in carrying out the MOT and work required
26 October 2021
Everything was handled and explained well
24 October 2021
Done everything as requested
24 October 2021
Great staff good service
23 October 2021
Excellent service nice clean work and very informative.
23 October 2021
I booked my service through the online platform which was very easy to use and understand. I waited whilst my car was serviced. Wait time was a little longer than advised but no issue as kept updated throughout. The video log is a nice touch.
23 October 2021
Very profesional service and customer care.
23 October 2021
Very satisfied
23 October 2021
My loan car was ready for me, the servicing was efficient and timely.
11 January 2022
Kirsty Collins exceptional customer service