OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
783 ratings and 535 comments received in the last 90 days.
10 October 2026
I've been extremely pleased with the whole experience of purchasing my new BMW. Ibrahim made the entire process really easy and straightforward, he was professional and provided excellent service and communication throughout. Thank you
10 October 2026
Excellent service from start to finish. The whole purchase was smooth and the handover was fantastic. Syed was especially helpful and accommodating throughout.
09 October 2026
The sales executive, Ibrahim, was outstanding every step of the way. He was extremely knowledgeable about the cars we were considering and had a lovely manner, very professional but also very personable. Excellent communication throughout the process
03 October 2026
Absolutely superb service & fantastic handover by the team led by Sho ??
03 October 2026
Clearly explained & all questions answered fully. Only criticism (but not of Syed) was the ridiculous number of formed to complete & sign. Some need combining to reduce the amount.
03 October 2026
We weren't really looking to upgrade our X6 but Sho gave us a call and we made an appointment to see him.he was lovely..and completely understood our indecision whether to change our car. The whole process was conducted well and service was smooth
02 October 2026
The last two PCP's I have had, have left me feeling very let down, but after the advice given by your sales representative I felt very confident to be taking on one with BMW
02 October 2026
Listened to our requirements, engaged with us, sorted Test Drives and sourced a vehicle.
30 September 2026
Service with a smile. Sales stafff listened and delivered as requested
30 September 2026
Sho, the sales executive was very polite and gave us the confidence to make the purchase. He is a credit to Sytner and BMW.
29 September 2026
The salesman done amazing and explained everything In a good way. The best bit was when he used to email me with an update on delivery of my car- somthing he done every few weeks
24 September 2026
The process of buying a new car was so easy and straightforward. The hardest decision was choosing which colour I wanted. Ryan put up with my indecision between red and purple, like a gent, and kept me informed throughout. He was great.
23 September 2026
Ibrahim was very patient with me and answered all of my questions
23 September 2026
Will looked after and throughly explained all the options. Made my family feel very comfortable
21 September 2026
Overall great service again by BMW Sytner Leicester
18 September 2026
Staff have excellent knowledge and are very professional.
15 September 2026
Knoweledge, politeness, professionalism
11 September 2026
Everyone I interacted with was warm, courteous, and always ready to help with any questions or needs. Daniel Rees handled my sale, and I have no hesitation in recommend to anyone else who is looking to purchase their next car.
10 September 2026
Sho, who dealt with us from our initial enquiry, was very accommodating, clear and honest about our options for purchasing and kept us updated throughout the process right up to delivery and handover.
10 September 2026
Paige as great and got all problems resolved and met our needs
10 September 2026
It was smooth and we were very well looked after
09 September 2026
Denil at the Leicester branch never ever made us feel pressured during the process . Was brilliant in every aspect of the sale and wouldn't hesitate to buy a car from him again . In fact we would probably never go to Anyone else . Happy customer
09 September 2026
Brilliant service when choosing and throughout
08 September 2026
Sales rep chgd between order and delivery. Made several calls which were unreturned trying to establish who i was now dealing with. Ellie didn't know why individual colours weren't available. So initially allowed us to order an individual colour.
04 September 2026
It was a pleasure from start to finish Daniel was very professional
04 September 2026
Sales Steph had patience with me as I was looking at different cars throughout the process also gave me some advice and some advice that I actually needed on when I purchased this vehicle Also stayed in contact throughout the process
04 September 2026
The art of selling is to close a deal with a customer that is looking around , has options on the table . That was me when walking into Leicester Sytner ( and i live in Nottingham ) . Ryan stepped up to the challenge .
02 September 2026
Several of your representatives were great, but Ibrahim was fantastic.
27 August 2026
All good completely satisfied with the service I received
24 August 2026
Everyone was so helpful and patient with our questions. From initially thinking I'd like a 1 series to driving away in an X1. Paige was so so fab from our first appointment on 15th to handover on 20th. V enjoyable experience and quick turnaround!
21 August 2026
Very good service.
21 August 2026
From sales manager to sales executives every effort was made to find a replacement car and colour that I required. Communication between sales staff / management and myself was exceptional, very happy.
17 August 2026
Very professional, very kind very helpful.
17 August 2026
Stefan made the whole experience most enjoyable combining friendliness with attention to detail.
12 August 2026
they were all really good at fosse park, ryan was amazing from start to finish!!
12 August 2026
Friendly helpful informative staff throughout, at no time put under pressure and constantly kept updated with progress and due delivery date.
07 August 2026
Robert Hardwick provided some honest advice and great service
06 August 2026
Great service from Sho Hussain and the Team!
06 August 2026
very good from first enquiry to collection
05 August 2026
Great service the whole way through!
04 August 2026
Excellent service from Dan Rees at Sytner Leicester. Explained everything carefully starting with the test drive right up toand including the purchase of the vehicle Gave us plenty of time and attention when handing over the car
04 August 2026
Stefan was most personable sales person I have come across at any car showroom, very patient, came in from his holiday to do vehicle handover and also kept us informed throughout the process, nothing was too much trouble.
04 August 2026
No pressure sales techniques used. Salesman ensured that my wants and needs were understood and sold the vehicle I wanted and not one the dealer potentially wanted to sell Great handover. No rush, Everything explained and all questions answered
04 August 2026
All of the BMW staff were very helpful in explaining everything to an 87 year old. Patient and supportive
30 July 2026
Sytner Leicester always impresses me with its excellent service we always feel very welcome and nothing ever seems to much trouble and all of the staff always go above and beyond to look after you
30 July 2026
Car presented well, Dan resolved the issues on the day
29 July 2026
Sales and handover processes were both very smooth. Team at Sytner Leicester listened to my thoughts and requirements before arranging two test drives of vehicles that I was interested in. Arranging finance was also well handled
28 July 2026
Great service, very professional.
27 July 2026
Ryan in new cars sales have been extremely helpful from start to finish. Also I've been back to see Ryan several times after the handover, and his always made time for me. Thank you Mrs Parmar
26 July 2026
Being elderly and dinasours where new technology is concerned, Ryan was extremely helpful, very patient, professional and went above and beyond.
25 July 2026
I was taken through the options , welcomed by the sales team . Ibrahim went through the cars and the information. Knew his atuff
25 July 2026
A shout out to Ryan - every knowledgeable of the product and offered sound advice on what features are worth it. In addition, thank you for making my daughter feel so special and involved in the process. It was a core memory moment for both of us.
23 July 2026
Great service when buying my new car. I was looked after excellently by the sales exec Ibrahim Razak throughout the process. He kept me informed at every stage and was impressive in his attention to detail.
22 July 2026
Seamless service experience, felt very looked after by Ibrahim. Love the car!
13 October 2026
Fast. Good communication. Execellent complimentary clean.
13 October 2026
Far too many text/whatsapp/sms/video messages and phone calls it was only booked in for an air bag change/recall and the complimentary carwash i don't think anyone bothered to wipe the windows over as they were all dirty with dry water drips marks
13 October 2026
As usual everything was conducted professionally .
13 October 2026
Quick and professional
13 October 2026
Perfect hospitality Just the wash and inside clean bit short
13 October 2026
attentive, helpful, and fast team
12 October 2026
Waiting on part so can be rebooked, not heard anything back.
12 October 2026
Gods friendly service.
12 October 2026
Hassle free and completed the service on time. Video presentation of the actual service is a plus.
12 October 2026
Nothing to find fault with. Staff were polite and i was kept up to date with my vehicles progress and pick up time. Only downside was a 3 week wait to get a service slot.
12 October 2026
Very clean, staff looked smart, great facilities as i was working from the centre
12 October 2026
Was initially a little nervous about sending my car in for service due to previous experience with bad customer service but honestly everyone I interacted with was amazing! Informed throughout the whole day about the process of my car.
11 October 2026
The booking procedure was very straight forward. The service was carried out very promptly whilst I waited and I was back on the road in about 2 hours.
11 October 2026
Great
11 October 2026
Great service from start to finish.
11 October 2026
From start to finish excellent ??
11 October 2026
Excellent customer care. Professional knowledgeable and courteous staff. L James dealt with my car and kept sending regular updates via WhatsApp which really helped me organise my day.
11 October 2026
Very professional
11 October 2026
Clear consise and all on time
11 October 2026
Very efficient booking procedure, a welcoming customer waiting area with friendly and helpful staff. My vehicle was processed and returned within the expected timeframe, and nicely washed too!
11 October 2026
Great service from initial contact through to vehicle pick up. Everything clearly explained including charging.
10 October 2026
Sam was brilliant
10 October 2026
Very good service from Sytner and Lisa Walters. My car MOT check was performed very efficiently and with a service video too.
10 October 2026
Very informative regarding the condition of my vehicle
09 October 2026
Meah is amazing and funny
09 October 2026
Felt welcome- well greeted. Lovely facility's for customers. Helpful staff
09 October 2026
Thorough and trustworthy. Good facilities for waiting.
09 October 2026
Excellent communication, Staff are lovely and Sam was ready to see us as soon as we were down there. Thank you.
08 October 2026
Staff friendly and professional. Keep really good contact, kept me updated on progress with the car. Took an interest in my day and showed a real appreciation in my car even though it's not a brand new top of the range bmw!
08 October 2026
Great customer service from start to finish
08 October 2026
no free rental car
08 October 2026
Firstly, I don't appreciate being addressed as "Hutchinson" in a text. Take me off your lists please. The whole experience was horrifically expensive and utterly abysmal.
08 October 2026
I no alot of people there and thay always helpfull anly thing i didnt like is when you phone up and you get to meny options i like to talk direct to a person
07 October 2026
Happy with, service, price and communication. Car returned clean and tidy
07 October 2026
Good customer care and support
07 October 2026
Phone function not working properly after service and visual inspection reminder still beeping
06 October 2026
Car was left with black greasy fingerprints on bonnet!
06 October 2026
Sytner fitted new tyre Thurs.24hrs later the car notified me that pressure was low , 2.1 instead of 2.6. Took car back immediately Sat. Was told the tyre/fitting was fine but junior technician had under inflated it! Dangerous.Rob was good throughout
06 October 2026
Service. Was completed in time indicated on booking
06 October 2026
Service undertaken in time with excellent communication.
05 October 2026
Prompt service, timely return
05 October 2026
Job completed in shorter time than expected.
05 October 2026
booked on the app, then had to ring to confirm my appointment asked also on the app if a small bit of damage could be assessed while my car was in but have heard nothing on this.
05 October 2026
The service is not what I thought I would expect from BMW
05 October 2026
Perfect communication and reception at the service centre, but I was asked for feedback two different times after the service (this is the third) and I have had no response.
05 October 2026
The car had its MoT, was washed and serviced, i was kept informed and updated. Simran Jassal, dealt with me mainly and a lady called Kerry i believe also called me with some information, happy with everything.
05 October 2026
The lady who helped me, I believe her name is Sammy, she was extremely knowledgeable and helpful. She never pressured me but worked with me to get the job done. And the service overall was excellent
04 October 2026
I have been treated fairly and felt communication went very well
04 October 2026
Great service as always.
04 October 2026
When I picked my car up afrer the service I asked if the tyre pressures had been checked, I was told that they would have been done when the tread depth was checked, not on the video, and four days later, my car is telling me to check my pressures.
04 October 2026
Explain everything in detail
04 October 2026
I waited while my car was being serviced and everyone was friendly and kept me updated. Hospitality was excellent as ustual and helps when waiting.
03 October 2026
Good communication from the centre. Slightly frustrating delays from BMW and having an alternative vehicle available but that was not the centre's fault.
03 October 2026
Everything was great!
03 October 2026
Good overall service, took some time to get the car sorted but overall the service was good
02 October 2026
It was quick and thorough. No complications, everything was explained clearly, had patience and worked with me.
02 October 2026
Kept informed at every step.
01 October 2026
Lisa and Lee kept me well informed during the service process. I have had the pleasure of Lisa's Customer Support on previous occasions, she is always polite and well informed.
30 September 2026
I was given my car back to me with the same faults, the master tech didnt even check or hear the faults no test drive was done, Gave the car back the second time then the senior tech rectified everything with a proper test drive.
30 September 2026
Ashley Palmer and his team members Leslie were really helpful with explaining and booking my car in for a service
30 September 2026
We were very well looked after by Rob Murkett and his colleagues.
30 September 2026
Good communication from the service team
30 September 2026
Great service provided by front of house and techs.
30 September 2026
Kept up to date from the beginning till the end . Process was very easy
30 September 2026
Kerry ( Reception') was particularly caring as I have a clear injury and disability at present and Sammie ( liaison ) kept me informed of progress during the 3 hours my car was being attended too.
29 September 2026
Very helpful and knowledgeable employees. Loved the car wash. Great basic summary check
29 September 2026
They booked my car in on my schedule times alsk arranged lift home and gave courtsey call to tell me what time they would be finished alongside a video showing my car in repair
29 September 2026
After several visits the issues were finally sorted.
29 September 2026
Great communication and customer service from my advisor (Lisa James)
29 September 2026
Experience feels very much transactional. No personalisation, just a number in the queue.
28 September 2026
Great job but but very pricey , £150 for diagnosis when I already said it needs a new door lock
28 September 2026
Kept informed
28 September 2026
Great service from start to finish. a quick mention for Sammie who looked after me today
28 September 2026
I'm very satisfied with the level of care and commitment I received during my visit to the centre. The staff were attentive, professional, and genuinely committed to ensuring I was well looked after throughout my visit
28 September 2026
The service was completed on time as I waited. The staff were efficient and friendly and the waiting area comfortable.
27 September 2026
Arrived at agreed drop-off time, lots of people walking past but nobody acknowledged my presence - finally went to reception where I was advised analyst who would be dealing with me, who arrived short time later
27 September 2026
Great customer service by Ivan in Service dept. Explains everything, being older it is ideal, and always has a smile! Offers help after if there are any problems.
27 September 2026
Really happy with the service and would definitely recommend BMW to others. Thank you ??
27 September 2026
Very good service
27 September 2026
Well carried out!!
27 September 2026
It was thorough & staff were efficient.
26 September 2026
Yes
26 September 2026
Lisa James dealt with our car and was always friendly, helpful and went above and beyond to try and help us.
26 September 2026
I was treated like a queen. Everyone eas polite, knowledgeable and helpful
26 September 2026
Very helpful staff and nice environment.
26 September 2026
Appt on time, work completed ahead of schedule, customer advisor very professional and informative. Great customer service.
25 September 2026
A smooth process when dropping the car off and an attentive service centre administrator who, when realising that I would be waiting while the car was being serviced, made the workshop aware.
25 September 2026
All good, quick, friendly
25 September 2026
welcoming staff from the meet and great to the reception, warm friendly atmosphere as you enter the building. Clean and friendly environment l was kept informed of cost/progress of the work to my vehicle and refreshments were on Tap. Top standard ??
24 September 2026
Sammie was exceptional and ensured all my concerns were addressed.
24 September 2026
Lisa James was very helpful and clear with what was changed on the car. Very consistent with her communication.
24 September 2026
The car needed a forced regeneration of the OPF. It was fitted in as an emergency because I needed the car for a holiday. The team at Sytner Leicester did a very good job. Thanks to Sammie in the service dept and Kerry on reception.
23 September 2026
Everything completed as requested and efficiently
23 September 2026
An Airbag recall that cost me £285, After spending £285 at Leicester Sytner i got MOT failed car for No reason. All money totally wasted.
23 September 2026
Everything ran very smoothly and the people involved were very good.
23 September 2026
Excellent service all round.
23 September 2026
Great experience. Easy drop off. Lovely new lease car for next to nothing for the day while my car was being repaired. Video update/feedback from the mechanic and outstanding customer service from the lovely Samantha..Was very pleased:-)
23 September 2026
Excellent customer service. Kept me informed to the progress of my cars service at every stage. The service was carried out within the stated time period. Comfortable waiting area.
23 September 2026
Contacting BMW via is a nightmare.
22 September 2026
I always have great service as I'm a frequent visitor to the branch, atleast once every 2 months
22 September 2026
Battery problem fixed mostly due to exceptional service from the Service Coordinator ?Lisa. She paid attention to the details when I arrived so when tech said no fault and do longer drives she said no, took to master tech without even coming to me.
22 September 2026
Waiting time for service was quite excessive but I did make a mistake with timings. The sevice rec/d was good and the mechanic provudee good customer service & apologised for delay which was appreciated.
22 September 2026
Was looked after well by lisa. Kep me informed on updates to work.
22 September 2026
It was good apart from they didn't know it was a lex auto
22 September 2026
Excellent service and care Sammie my service advisor on the day was brilliant from start to finish.
22 September 2026
Fast efficient service, from start to finishing. No drama or fuss. Just how i like it. Well done Sytners ??
22 September 2026
All my issues were rectified
22 September 2026
Excellent service and advice from start to finish. Also advice and recommendation during the initial assessment and during the work was straight to the point and reliable.thank you.
21 September 2026
Everything went according to plan. Efficient and friendly staff. Excellent car wash!!
21 September 2026
Poor - missed appointment from their system but thankfully managed to sort on the day but lost the car overnight , wrong mileage on MOT failure then failed to retest and didn't realise until I followed up !! Really poor communications, no responses
21 September 2026
Car went in for a recall. Service was good. However when I got home I realised my blue iPhone charger was missing. I called in the next day. I was told someone would look for it and call me back. That never happened. Really disappointing.
21 September 2026
Well looked after from my arrival in the centre. Fully briefed by Sammie on my service and MOT schedule. Offered refreshments. Get upto date by Sammie on the progress of the car
21 September 2026
as usual very helpful and a very good job
21 September 2026
Everything went smoothly. I waited and the comfortable seats and coffee were great
21 September 2026
Always use sytner at Leicester. They always provide a brilliant service at a reasonable price. Always impressed
21 September 2026
The staff were friendly and everything went well.
21 September 2026
Left with two scuffed alloys, no response from the service team after admitting that they were not there when car was brought in.
21 September 2026
All work was completed as requested, on time and to the quoted cost.
21 September 2026
The car needed a service and you completed it
20 September 2026
Smooth and efficient as always. Attentive and helpful staff.
20 September 2026
Excellent local service badly let down by terrible automated centralised system for booking and enquiry.
20 September 2026
It went smoothly, costs about what I was expecting
20 September 2026
The staff were polite and friendly. I was updated about additional work required and given a price in a timely manner and the work was completed that day. My car was also washed and valeted, which was a nice bonus.
20 September 2026
Overall, I was very satisfied with the service at the Centre. The staff were professional and courteous, the work was completed efficiently, and I was kept informed throughout the process. Thank you for the great experience.
18 September 2026
The staff looked beyond the issue I reported and found the real issue was an engine vibration mount, which was repaired under warranty
18 September 2026
Friendly customer service. However, when I was offered a hotdesk with a monitor, a senior staff told them to move me to another hotdesk with a monitor that is not working. My conclusion is that the manager thought I was not deserving of initial offer
17 September 2026
Two of my front wheels have been scuffed. Got in touch, sent evidence, received a message saying that they were already damaged when the car was brought in, then received an email from a service manager saying that they were not damaged.
17 September 2026
Hospitality was good.
17 September 2026
Communication between service and Bodyshop non existent. They lost all the images of my car repair.
17 September 2026
The whole experience was faultless. Thank you Sytner, Leicester.
17 September 2026
Technicians and service advisors were excellent. Having to leave a message and wait for a return call, or speaking to a call centre, rather than being able to contact the advisor directly is a degradation of what was previously and excellent service.
17 September 2026
Yea sound friendly
16 September 2026
Good service and kept me updated on progress.
16 September 2026
Suntan was very good at managing the process.
15 September 2026
I ask to you one of your colleague to check my scratch near my driver side doors and how much cost. No one call me back or telling me the price that why I'm not very happy one of your colleague.
15 September 2026
I really dont like it when i drop a car off at 8:15 and dont hear anything until 3pm. No updates until 5:45 by whatsapp which i then couldnt arrange the collection before the end of day. I also booked a aircon service which wasnt carried out.
15 September 2026
Everything carried out to a good standard. Only issue was nobody contacted me regarding collection.
15 September 2026
The work seems to have been to a good standard
15 September 2026
Everything was run with precision from initial contact to collection of my vehicle.
15 September 2026
Fantastic and swift service as always.
15 September 2026
They tried to sell a tyre that was not required also service received from advisor poor will not recomend to any one
15 September 2026
The service was fine but am disappointed with regard to the reason it was needed. A result of a change to paint finish and adhesive effectiveness as a result by the US manufacturer, the subject of a class action in US but not supported by BMW UK!
14 September 2026
Very good service and as usual Lisa Walters at the service desk was excellent.
14 September 2026
Punctuality, clear communication and preparation in advance. The repair happened in a very smooth and fast way.
14 September 2026
Very happy
14 September 2026
Easy on line booking in system Seamless dropping off Good communication with nominated member of staff Quick and easy pick up
13 September 2026
The recall work was done efficiently and in the time stated.
12 September 2026
Rohan Riley was excellent at explaining all the steps
11 September 2026
Friendly, well organised, quietly efficient and exceeded my expectations. No surprises. Very clean and calm.
11 September 2026
Friendly and efficient service and communication
10 September 2026
Booked a Two hour services while you wait and it ended up taking two days after waiting initially 4 hours, had to come back next day, then noticed some wires not re connected so had to go back again l, 3 trips in total
10 September 2026
Staff were polite n every thing explained, also because it was raining heavy I got a lift to Foose park n back
09 September 2026
Lisa, from the Service Team, managed my appointment really well. She contacted me the day before, explained what was going to happen when I arrived and answered all the questions I raised at the end of the job, all in a friendly and efficient way.
09 September 2026
Seamless great service
09 September 2026
Lisa Watson always looks after me very well
09 September 2026
Over priced service on a new electric car. over £333.50 for a quick visual inspection, brake fluid and an air filter I think is excessive.
09 September 2026
Your online booking was not working,once car was booked through WhatsApp everything was excellent
09 September 2026
Staff very helpful
09 September 2026
Good communication from Sammie English and very polite and professional service. The video of the work being carried out was especially helpful and informative
09 September 2026
Car delivered on time at 9.45 as requested but not worked on until approx 4.30pm, so could have delivered at 3.30pm instead of hanging around all day.
09 September 2026
The team were very professional and accommodating
08 September 2026
No drama just polite professionals
08 September 2026
Calling to make a booking is not easy to talk to someone. Call back was around 90 mins not the suggested 40 mins. Car not worked on that day due to a Sytner
08 September 2026
Some delays on my pick up car. I didn't see any marks on dusty oil cap. Do you have a video of the engine oil process?
08 September 2026
Work completed on time.
08 September 2026
My car seen and problems was rectified in time and I was kept informed all the time
07 September 2026
Long queues to get into the service centre. Meet and greet were fantastic. Waiting area lovely and clean with plenty of refreshments.
07 September 2026
Very professional service
07 September 2026
Told nothing wrong only to have the fault reoccurr on the 5 mile drive home.
07 September 2026
Service lane as always was very efficient. Rob Murkett our service advisor was excellent, explained everything regarding today's visit. The vehicle was booked in for all day but some how on our request it was completed at 14:00 Fantastic service
06 September 2026
Mot and Service completed. Dropped off at 9am but work not started until around 4pm as per the tracker. Vehicle cleaned which is always a bounus
04 September 2026
Imran provided a very friendly and helpful customer experience.
04 September 2026
Always efficient and smooth. Ivan is very good
04 September 2026
Very difficult to speak to anyone on the phone , nobody answers the calls or you get hung up Had to chase for updates, Sam who looked after me was great but from recovery to overall service poor BMW have fallen in standards in my opinion.
04 September 2026
They did what they was supposed to do They cleaned my car
03 September 2026
My experience today was made five star because sammy English allways goes the extra mile to make your stay with bmw the best it can be . Marvellous . Thanks Sammie
03 September 2026
Great service
03 September 2026
Premium customer experience. It matters.
03 September 2026
Very disappointing, more work was needed than expected and also the error reported in the app has not been resolved resulting in us going back to service centre once again.
03 September 2026
Hospitality was first class
03 September 2026
Staff are very friendly and nice to my dog. Price is reasonable. My car looked clean inside and outside.
03 September 2026
Good service fixed the problem
02 September 2026
I booked my car in for a service & MOT as well as a fault checking on the charger. After being with the garage for a full day, the only work carried out was to confirm the charging fault. I had to bring the car back for a 2nd day.
02 September 2026
The car was there all day for Ruin-in service, paperwork is not correct marked as my old car , and the service mileage on the onboard computer is wrong , 5 days later still waiting for confirmation of when this is likely to be corrected
02 September 2026
Since I have had my car back, I have had a warning light appear on the dashboard regarding a tyre pressure sensor and my car key battery seems to have been drained of power and my car struggles to lock and unlock.
02 September 2026
Got my car serviced happy with everything and the service very polite and helpful been going here years would recommend
02 September 2026
I booked my car in to deal with a recall; in the WhatsApp chat I requested a sit & wait appointment which was duly booked. It would have been good to have been told then that the work would take much longer - car was at the garage for 36hrs.
02 September 2026
I was very happy with the service and the experience of the BMW Service team. Likewise the showroom staff were very helpful and friendly. No complaints at all!
02 September 2026
An arranged 1st service for me on this used car was carried out as planned and without problem. The quality of organisation and service was exceptional.
02 September 2026
Airbag recall issued in January. I only found out in August. Not the centre's fault but needs to be questioned. Requested my central console to be fixed. Told I'd need a whole new one. I fixed it myself at home with four screws. Seriously. Wtf?
02 September 2026
Straight forward and very quick and also advised me on work that needs doing.
02 September 2026
I was dealt with efficiently and in a very friendly and welcoming manner.
02 September 2026
Everything went well and staff dealing with me were excellent
02 September 2026
Very professional from start to finish.
02 September 2026
you have had my car for nine days and in that time no one has contacted me has to say when I will get it back
02 September 2026
I found it very underwhelming for experience service and communication. I was told I would be priced up for 4 shock absorbers and alloy wheel refurbishment. Two weeks later, it still hasn't come through. I dealt with Agnes previously who was 5*
02 September 2026
I found the whole process very professional and efficient. The staff were very friendly and knowledgeable. The amount of work I had done was completed in a very reasonable time and the time I spent at the centre, was very comfortable.
02 September 2026
Your service team n technicians excellent
01 September 2026
Great quick and easy service
01 September 2026
The recall was very quick and it was smooth as I just drove in was greeted welcomingly and got given all the information efficiently
01 September 2026
good personal. helpful people
01 September 2026
I have already answered this survey. It was very good.
01 September 2026
Excellent service as usual staff and technicians very polite and knowledgable .
01 September 2026
Completed software update as requested. Communication updates good. Length of time to carry out update was a long time and consumed most of my day off from work.
01 September 2026
The whole experience is professional and welcoming. Created at the garage and then looked after and kept up to date. Fantastic resources - coffee etc
01 September 2026
Good, friendly staff that are always helpful.
31 August 2026
Good customer service and clear diagnosis re my car
31 August 2026
Good from start to finish. Thoroughly well looked after by everyone involved with our booking. Thank you.
31 August 2026
Professional
31 August 2026
Happy with the service but not happy to bring in the car at 8,00 am for an MOT and it not be resdy until 16.30.
31 August 2026
Easy to book, all work completed as discussed, easy work environment whilst I waited
31 August 2026
Everything was good apart from the wait time, I was given a 2 hour time slot for a minor service but it ended up being 3 hours. If it had stated a 3 hour time slot I would have been happy.
31 August 2026
Pleasant and obliging
31 August 2026
Good comms,great service.
31 August 2026
Although my car was in for the day and I was giving a work space / office and adequate refreshments it was a long day
31 August 2026
I called and went online to make the appointment but had no return call, so had to go to the garage to make appointment, then the adviser I seen to make the appointment had the wrong details on their screen.
31 August 2026
This service experience was very different to when I went last time. Quite slow but very repetitive questions before and during the day of booking.
30 August 2026
Timely appointment and excellent communication throughout.
30 August 2026
First class service from Start to finish
30 August 2026
Simple update process took all day and unless I resisted it, would have gone to 2nd day
30 August 2026
It was efficient, the staff were prepared, I was kept informed of progress.
30 August 2026
Great team. Very informative
30 August 2026
Very efficient as usual.
29 August 2026
Excellent service. Quick and efficient
29 August 2026
Good service and good area for waiting and working if required. Gave me lunch and cleaned my car so I was impressed with that.
29 August 2026
Very good , excellent in fact.
28 August 2026
Good customer service
28 August 2026
Ivan tang was great plus the the team I had pre call from Richard confirming the price and that I was waiting.
28 August 2026
Good professional service
27 August 2026
slight hiccup with booking but was easily fixed by another member of staff
27 August 2026
The service was excellent, Rob was there to greet me and was a pleasure to deal with!
27 August 2026
I was satisfied with the Centre but the problem with my car has not been resolved. Eight sensor replacements in three years. Not happy.
27 August 2026
Very professional service
27 August 2026
During the drop off staff were unable to find the EMAC service documents. There was a delay with booking in the vehicle as staff had to contact colleagues on leave who had access to this system for details.
26 August 2026
smooth check in and good area to work while waiting. Nice to have the refreshments on hand also
26 August 2026
Faultless service received, I have no complaints at all.
26 August 2026
Imran was great , car was clean , all work completed on time
26 August 2026
No issues it' was easy and quick
26 August 2026
Very poor service. Assigned person did not receive me. Kept me waiting for 25 minutes after the vehicle was ready. Preoccupied with giving excuses rather than a simple apology. The receptionis witnessed all this, had sympathy but was powerless to do
26 August 2026
Kai was incredibly helpful and we will be returning in future
26 August 2026
obvious
26 August 2026
Richard was very helpful
26 August 2026
Staff very courteous, clean and well presented service station and kept informed of progress.
26 August 2026
Excellent service
25 August 2026
Very happy and looked after at the centre. Kept in touch with me throughout the day
25 August 2026
Should be 5 stars, however my mileage on my service was reported on the cars computer as 927 miles, whereas the service was done at 1027. Service advisor advised would not make a difference.
25 August 2026
Job took longer than anticipated and this was the third attempt to get the problem resolved. Having to change the loan car due to it's size was another inconvenience which could have been avoided.
25 August 2026
The customer service team at Sytner Leicester did everything possible to resolve my complaint after a disappointing and shocking failure in some core components of a 4 year old vehicle purchased through Used Approved through BMW finance.
25 August 2026
Attentive and courteous, without overcharging
25 August 2026
After a discussion with your Service Desk at the time of booking, I was offered collection & delivery of the vehicle from my home. I would hope that Sytner BMW is able to continue to offer this, as it is an important aspect in my choice of servicing
25 August 2026
Drove they took took rang when finished
25 August 2026
The health check showed that I needed 2 tyres and the team was able to replace them on the same day
25 August 2026
Excellent service on my car as usual
25 August 2026
Service went well, always kept informed of what's going on. Love the use of WhatsApp.
24 August 2026
I knew my car was in good hands for major exhaust problems.
24 August 2026
Simple, slick service when you drop the car off, and knowing the car is in the best hands
24 August 2026
Excellent prompt and friendly service. Thank you to all concerned.
24 August 2026
Speedy service and was kept informed
24 August 2026
My car went in for a service and MOT. I waited, which took four hours and cost me nearly £600! Oily marks were left on the inside of the car, the MOT cert had to be sent and had the wrong mileage and the car is now telling me I need another service!
24 August 2026
Lisa and Ava made sure I have a great experience at BMW as usual.
24 August 2026
Service was prompt and well organised. Just one matter to address please ðo not assume the gender if not sure just use the name.
24 August 2026
Always a very good service
23 August 2026
I took my car in for an MOT and made inquiries about the vehicles wheel tracking and alignment Everything was dealt effiently, and the whole thing only took about 1.5 hours.
23 August 2026
Great overall service although I noticed that my seat position was moved and as I don't have a memory seat it has taken some time to get both the driving seat and steering column back to the position I like
23 August 2026
Very efficient
23 August 2026
xcellent experience with BMW.
23 August 2026
Good service but expensive
23 August 2026
Our service engineer Ivan Tang has replaced both puddle lights to a high standard and I am pleased with the service of the Centre as a whole too.
23 August 2026
Carried out the work as requested in a timely and efficient manner.
23 August 2026
After many complications we finally had a very good service. Your service supervisor was very helpful and informative. (That is the last one we had ) not the guy who never rang back - then left the company and us in the dark/
23 August 2026
Good service
22 August 2026
Excellent customer service given when visited the for car service, explained everything in details.
22 August 2026
My only comment is that I normally get a printed MOT certificate. This wasn't done and I was told to get it from the website.
22 August 2026
Very professional, friendly and professional service.
22 August 2026
Excellent service on a free recall, made to feel as if I had just brought the car ( it's 20 years old) even washed and cleaned, as well as having the work done!! a1
22 August 2026
Excellent service
22 August 2026
Great booking system, friendly helpful staff and the availability of a waiting appointment. Work carried out on time. My service adviser was excellent
22 August 2026
Needs to be more helpful to long term customers.
21 August 2026
My car needed 5l of ad blue so i left 10l in the car to top.up during the service 2 weeks ago. I was told it was all put in the car. But my car is now showing 9l.
21 August 2026
Very polite staff,
21 August 2026
From dropping my car off to collecting my car the process was excellent, giving me the confidence everything was under control!
20 August 2026
Very satisfied
20 August 2026
Friendly interaction with everyone I came into contact with. Work was carried out quicker than expected
20 August 2026
Service done while I waited ... very convenient.
20 August 2026
Used WhatsApp to send a message to Service but never heard back.
19 August 2026
Vehicle not ready when advised was presented with a bill on collection when the vehicle is leased with maintenance
19 August 2026
The airbag recall was a straight forward process. The staff was friendly I told him not to touch OBC due to stage 1 remap and AGM battery upgrade from standard battery because the software was updated and I didn't want it factory reset from Germany.
19 August 2026
Very good service, easy drop off and wait was no issue.
19 August 2026
Great service- by all - especially Imran and Nadir
19 August 2026
Much improved since last visit
18 August 2026
My husband attended and asked for this survey to be sent to him not me. I am the shown as the owner but the vehicle is his
18 August 2026
Not 5 stars as the engine light came on after the major service
18 August 2026
Very efficient & helpful
18 August 2026
Excellent work Pleased with how they have checked with everything appropriately and reported Pleased always they ask before they do anything major
18 August 2026
Completely satisfied once again, Imran attended to me again, very polite and helpful.
18 August 2026
I am awarding 3 stars because, although the service itself was completed. I was disappointed with the communication and overall customer experience. At the handover I felt being hurried through.
18 August 2026
Excellent service from the Grove Park, Leicester. Kept informed all time about progress of sorting out problem with car.
18 August 2026
Amazing service quick and easy.
18 August 2026
Amazing service, the staff were polite and supportive
18 August 2026
When booked I was told that the car would be required for 4 hours so I planned my time accordingly. On arrival, I was told it would be needed for 6 hours which then caused some disruption to my day.
17 August 2026
Excellent service
17 August 2026
Great service, professional staff, consistent communication throughout, nice place to sit and work while you wait
17 August 2026
We have always been completely satisfied with service we have always received over the years with you but very disappointed that we cannot have another BMW through Motability Scheme
17 August 2026
It would have been 5 but I asked for a cost to repair a scrape on the side of my car but no one has got back to me
17 August 2026
I was treated with respect and given the full run down on the cars service. Also my courtesy car was waiting when i arrived.
17 August 2026
Both Mr. Naadir Jamal (Service Advisor) and Mr. Steve Davidson (Technician) demonstrated outstanding standards of professionalism and workmanship. Thank you to the entire Leicester team for such a smooth and reassuring visit.
17 August 2026
Yet more issues with my car when its been returned.
17 August 2026
You did what you said you were going to do
17 August 2026
The gentleman that dealt with my query was very professional and polite. Only dissatisfied with the actual mechanical team
17 August 2026
I was satisfied with the service that I received, however, I refuse to pay your prices anymore. I will use a credited garage.
16 August 2026
Good to see that update was given throughout the car being fixed
16 August 2026
Good communications and friendly service. Great group of people.
16 August 2026
Because I bring my car for recall but when I got it back had 4X4 lights was on and i asked them to fix it they refused to fixed it.but just to let you know I will take this case to court soon very disappointed
16 August 2026
The service from booking online through to the actual visit was very efficient. Imran kept me updated throughout whilst on site
16 August 2026
Car was recalled for an airbag issue. Engineers checked on n servicing required but no service needed. Drop off and pick up great and kept informed all day
14 August 2026
Professional service
14 August 2026
After service issues
14 August 2026
Great customer service kept me up-to-date with everything and when to collect my car Complementary wash too
13 August 2026
It would have been 5 star, but my car was scratched when it was washed.
13 August 2026
All very efficient. Unusually there was a queue and some confusion at the drive in check-in area but otherwise excellent
13 August 2026
No update on car status via WhatsApp service even though chased multiple times. Arrived at approx 15:00 to collect car but was told it wasn't due to be ready until 17:30. Car rushed through not cleaned MOT certificate given had wrong car details
13 August 2026
Richard was amazing!
13 August 2026
My vehicle was recovered to Sytner Leicester due to a flat tyre. Throughout the process my advisor kept me informed and updated even though they faced issues from Arval authorising the tyre replacement.
13 August 2026
Good job thank u
13 August 2026
Always receive a good service
13 August 2026
Great job on the car; great customer service from Imran.
13 August 2026
All good as expected
13 August 2026
Explained the process, very professional, friendly, colleague
12 August 2026
Lisa was extremely helpful in sorting a loan car at short notice and thereafter negotiating a deal on parts from BMW. Thanks again Lisa
12 August 2026
Didn't take as long as I feared, and everyone I spoke to there was friendly and helpful.
11 August 2026
Arrived at allocated time & my car was handed over in a efficient process.
11 August 2026
Rapid booking and check in procedure. Great attention to all the customers waiting
11 August 2026
When I bought the car in February/march I was given a invoice which said that rocker cover needs replacing and that's what I thought the engineers had done.
11 August 2026
Think all the staff are very efficient and the service is excellent
11 August 2026
good service good staff - I wish it was easier to talk to an advisor on the initial phone call
11 August 2026
Person who dealt with me very professional & all done according to his instructions. However his quote was less than what I was given in the phone so although I was pleased I was a little confused why the 2 prices?
11 August 2026
Excellent service
10 August 2026
Attentive service
10 August 2026
Very good
10 August 2026
Everybody I dealt with was very kind, friendly, patient and went out of their way to help me. I believe the level of service has improved a lot at Sytner BMW Leicester and that is to their credit as it has always been great. Great people!
10 August 2026
It would be beneficial if the engineer that worked on my car could clearly explain in writing what work they carried out on the vehicle rather than it being verbally passed on by the service team
10 August 2026
Always excellent service from Leicester. Ivan was very polite and informative.
09 August 2026
Friendly staff, informative video showing the major checks and all done in a timely manner
09 August 2026
The car was not cleaned properly and the health check was very minimal
09 August 2026
Very friendly and attentive service rep (Lisa) Sytner Leicester. It would be great to have some co-working space for while you wait appointments.
09 August 2026
Seamless experience from Sytner Leicester
09 August 2026
Just great
09 August 2026
Well organised, smooth check in, Ivan was excellent on explanation of service requirements.
09 August 2026
Very efficient service
09 August 2026
Friendly and rapid response
09 August 2026
My car was collected which was a great help, the usual driver collected my car and is always polite and helpful. I was kept in touch with my cars progress the brake service etc was carried out and my car returned to me cleaned.
08 August 2026
Prompt polite repairs & valet done quickly
08 August 2026
Would be nice if you could address this request correctly and use full name or title not hello Drabant
07 August 2026
I was looked after on the day of service
07 August 2026
Liked the drive thru service in the morning. Great comms, very nice job.
07 August 2026
An oil change is basic can't go wrong Bulge was found on the front left tyre, failed to spot a buldge on the front right. Meaning I could have been driving around with a bulge on the sidewall and not known about it which is very dangerous
06 August 2026
All good apart from I could understand much of what the man explaining all out my car very well at all. Sp
06 August 2026
Very easy to drop the car off, the team were ready for it when it arrived and had my courtesy car waiting too. Ivan my advisor was excellent and kept me informed throughout. Even though my car stayed for 3 days versus the 1 day, comms were great.
06 August 2026
Greeted on time, kept in the loop on progress, overall time was within expectations. On the pre check in questionnaire, I said I wasn't interested in changing my car however a member of the sales team still contacted me. This was disappointing
06 August 2026
Meah was extremely Helpful
06 August 2026
Really good service, team were great and kept me informed!
06 August 2026
Efficient and effective communication at all times.
06 August 2026
The service has deteriorated since my last visit. There is not enough room on here to give detail on my awful experience.
06 August 2026
Lisa , is fantastic , such a lovely lady , very professional and polite .
06 August 2026
Everytime I bring the car something goes wrong.
06 August 2026
Miss off parts
06 August 2026
All work was completed in the day
06 August 2026
Good service
06 August 2026
Very happy with the results, and attention to detail.
06 August 2026
Didn't let me know car was ready until it was too late. Car was dropped off around 9am, or a quick airbag change. I didn't get informed car was going to be ready until gone 4.30. I live 30 mins away and it would be rush hr. I had to borrow a car.
05 August 2026
Excellent service
05 August 2026
Sammi was extremely knowledgable and communicated well throughout the process
05 August 2026
Easy booking process (but not fan of BMW using WhatsApp to communicate). Easy check in and the car was all good. Many thanks to the staff, all wondeful and friendly.
05 August 2026
All jobs done smoothly
05 August 2026
1st class service from Service man Rob Very attentive looked after me very well whilst I waited for my car
05 August 2026
Great service all round. No complaints. Thank you! ??
05 August 2026
Happy with the service but unfortunately, my car was not updated re: the service. Consequently, I received repeated reminders / warning notices 'in-car' and via the BMW App. A 2nd visit to Sytner was needed. This was inconvenient.
05 August 2026
The staff were very polite and helpful.
05 August 2026
Lisa, who looked after my booking was very efficient and kept me informed.
05 August 2026
The booking, reception and job ran very smoothly
05 August 2026
Lisa James was excellent.
05 August 2026
Was always kept upto date with what always happening
04 August 2026
Very satisfied with the whole experience.
04 August 2026
Very friendly and welcoming
04 August 2026
It was a relief to return to Sytner Leicester for my diagnostic check. Simon Morris performed the visual check and explained the colour coding of the brake pad wear indicators something I was unaware of.
03 August 2026
The facilities were spotlessly clean. The lounge area for customers to wait was at the centre of the operation and so you do not feel forgotten. The safety upgrade was done quickly and I was offered a valet/wash - the car that is!! Underside video.
03 August 2026
As l have a disability thr 2 hour time slot helped cosiersbly and was able to sit down in customer servvice area and have a coffee Before l knew my car was serviced and l was on my way.
03 August 2026
Very happy with the service received - nothing else to add
03 August 2026
Great staff. I was kept informed of progress on my vehicle as it was worked on. Facilities in the waiting area were good.
02 August 2026
Standout personality for me was the guy who dealt with my visit at Leicester Sytner ( Naadir) . Polite, welcoming, helpful and customer focused. Good lad.
02 August 2026
Excellent service
02 August 2026
Very happy
02 August 2026
Service was fine, good communications but price was absolutely ridiculous
02 August 2026
The vehicle health check document I was given has marked an advisory (1) against wheel alignment. When I called the garage to question this later, it was suggested I might want to get this checked - why wasn't it checked whilst with the dealer?
02 August 2026
Completely
02 August 2026
I believe the problem I brought the car in for should have been picked up on my previous visit
02 August 2026
Excellent service and communication.
02 August 2026
Very professional service.
01 August 2026
Happy with the service I received on arrival
01 August 2026
Well looked after
01 August 2026
Ivan was brilliant customer service and the car feels brand new to drive
01 August 2026
Although I had left the car they did keep me updated with progress.
31 July 2026
The work carried out topping up brake fluid was okay. The vehicle health check missed my coolant was low and I had to pay £150 diagnostic fee to establish there was no leak. The follow up courtesy call then said they'll call me back. NO CALL STILL
31 July 2026
Had a complementary wash and vacuum. The wash was terrible my 6 year old daughter cleans the car better so hoping the service was carried out better quality than the clean. Also trying to source tyres was hard work.
31 July 2026
I always have my car serviced at Sytner Leicester and consistently receive excellent customer service. Brice and his colleagues are always making every visit a positive experience.
30 July 2026
Outstanding customer service, kept up to date at every point.
30 July 2026
My service advisor was amazing and kept me updated throughout the whole process from pick up to drop off.
30 July 2026
Excellent service from moment of arrival
30 July 2026
Good communications and service; on time and nice environment.
30 July 2026
Professionalism
30 July 2026
Excellent communication and all jobs completed
30 July 2026
Rob was great.
30 July 2026
An attempt to charge me £150 per hour to investigate why a light isn't working is not a reasonable or fair approach to what is a highly likely to be a very minor issue with an obvious explanation (it needs a new bulb).
29 July 2026
The service was really good and gave us great advice
29 July 2026
Excellent service
29 July 2026
Imran kept me updated as to the progress of my service with excellent communication and customer care.
29 July 2026
Excellent customer interface throughout. Made very welcome and staff were very hospitable. Communication throughout was excellent and very pleased with the finished result, thank you.
29 July 2026
Job completed while I waited, car washed and valeted and coffee, biscuits and porridge supplied. First class
29 July 2026
All perfect
29 July 2026
Very friendly and explained everything about the service required
29 July 2026
Did the service and cured the problem that I had with car convertible roof.
29 July 2026
They found out the brake pads were half way so no need for them to be changed but not the reason why the service light was on. They just cancelled it and after a few hours it was back on the dash board.
29 July 2026
Everyone was very polite and helpful.
29 July 2026
Lisa very helpful and kept me updated on progress of service.
29 July 2026
Done exactly what I asked for and very pleasant people to deal with
29 July 2026
First class service from Samantha and the team at Sytner BMW Leicester. Work completed very well as requested. Well looked after by everyone. Thank you
29 July 2026
From the acceptance of my car to the handing back, was kept in the loop
29 July 2026
Everything was as expected the car was cleaned and running very smoothly after service. The wait was a bit long but the coffee and internet were good.
29 July 2026
Just like to say sytner BMW have been totally professional with my first X3. So I decided to buy another X3 and the salesman Stephen Sibcy was excellent from start to finish. Hopefully many good years ahead. PS Stephen Sibcy is at Sytner's Leicester
29 July 2026
Have to be honest first time I have used the service centre and got a bit of a shock regarding the booking in process and how long it took. Change of brake fluid went ok and staff were very informative during the day and the app was also useful
28 July 2026
Richard went out of his way to do the right thing for me. Restored my faith in bmw for sure.
28 July 2026
Amazing from start to finish , the day went seamless , I was kept updated throughout and loved the video at the end of service explaining what they did . Very friendly and welcoming
28 July 2026
professional and friendly salesperson in Sho. Deal was done with transparency and efficiently
28 July 2026
I wasn't satisfied the way bmw dealt with me. I went to them for coolant leak problem and I told them the breather valve is the problem which was temporarily fixed by a local garage on my way on motorway. They just gave me a valve to fix on my own
28 July 2026
I was very happy with the service I received the staff was friendly and very informative
27 July 2026
Poor communication - informed EML when dropped off, no works done and I had to call to check what it was and they were unaware High charge to diagnose issues (plug in computer)
27 July 2026
Got of to a bad start over a misunderstanding over booking times but it was all sorted out by the lovely service advisor sammie English.
27 July 2026
Front reception and Ivan were great
27 July 2026
Car was left with dusty footprints in the passenger footwell mat
27 July 2026
Everyone was extremely friendly
27 July 2026
Great customer experience at the centre. Your colleague kept me updated throughout the day and was very professional
26 July 2026
Ultimately I was satisfied though it took three return visits to resolve the air conditioning issue. The front of house staff were great (Sammie). Valeting is a great touch.
26 July 2026
Everything was completed as required and on time
26 July 2026
Looked after very professionally.
26 July 2026
Swift check in work complete before the estimated time so very pleased
26 July 2026
Efficient, clear and friendly.
26 July 2026
I mentioned that both speakers don't work but they only fixed one first and then later fixed the 2nd. During this time, no courtesy car was provided.
26 July 2026
!!
26 July 2026
Excellent service from start to finish. Lisa looked after me brilliantly and kept me informed throughout the entire process with clear and timely communication.
25 July 2026
On time friendly and efficient service with great communication on progress from Lisa
25 July 2026
Car went in for change of brake fluid having been recently serviced and MOT'd. Went in at 8:15 and I said I needed back by 5pm. Said couldn't guarantee begin re 5:30. On tracker no one looked at it til 3:45. By time got call, got there, seen was 5:30
25 July 2026
Car was picked up and service was good . They send a video explaining the issue with my tyres and price matched the replacement tyres
24 July 2026
Thank you so much for getting my car in quickly and handling the recall repair smoothly. I really appreciate your great service and professional help.
24 July 2026
Payment after service was a very difficult system.
24 July 2026
They did work quickly while we waited however we asked for a vacuum clean after but was not too impressed with that
23 July 2026
Very good at what they are doing
23 July 2026
Very good communication, before, during and after recall experience. Easy to book recall appointment and check on progress when technician was working on it.
23 July 2026
Helpful and friendly service advisor who answered all my questions regarding warranties and claims clearly and informatively. Turn around time on the vehicle work was also quicker than expected. Waiting area is also very nice and relaxing.
23 July 2026
Checked couple of days before to let me know what was happening if there was anything else I needed and promised me it would be done for 12 as I needed to pick grand children up lt was done on time and all the staff were very helpful
23 July 2026
Very efficient
22 July 2026
ALL GOOD
22 July 2026
Ivan was very helpful
22 July 2026
Excellent service and Imran kept me up to date with regards progress.
22 July 2026
Friendly very helpful
22 July 2026
Valet wasn't very good
22 July 2026
The app in the car doesn't show the service complete, still yet to resolve although have been sent details to call and seek resolution, just haven't got round to it yet. Dropped car off (was first car in) and didn't get seen until late afternoon.
22 July 2026
Everything was spot on.
22 July 2026
Kept me informed.
22 July 2026
The staff were very attentive and professional. I was kept up to date with progress throughout the day. But, disappointed that the fault was not identified by the sales team before I took delivery.
22 July 2026
Lisa went out of her way to accommodate my drop off and pick up requirements
22 July 2026
The agreed time was met, I found the visit comfortable, the staff attentive.
22 July 2026
The online service booking system is poor. Once in the dealership the service is excellent.
22 July 2026
Couldn't give me a straight answer, never kept my up to date, I had to keep calling myself, and said its 3 weeks wait for a courtesy car.
22 July 2026
Overall service, and quality of workmanship.
21 July 2026
Hame they unplug your dash cam and don't bother plugging it back in
21 July 2026
Friendly and efficient service from Sam and the team at Sytner Leicester
21 July 2026
Shocking, couldn't confirm my service requirements even though this is on the idrive. Made many mistakes. Communications was very poor, service didn't have no idea in regard to what the car was booked in the amount of credit on my account
21 July 2026
Best service I've experienced over all the years I've had, facilities and staff were on point.
21 July 2026
The staff were good
21 July 2026
Great handover service both at reception and collection. The video walkthrough by the technician is always reassuring and adds value.My car was looked after. The cleaning was thorough and saved me time.
FIND Sytner Leicester BMW
Address
- Meridian Business Park, Meridian East, Leicestershire, LE19 1UY
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0116 282 7700
Leicester as well as surrounding areas including Nuneaton, Rugby, Loughborough and Hinckley
Address
- Meridian Business Park, Meridian East, Leicestershire, LE19 1UY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0116 282 7700
Leicester as well as surrounding areas including Nuneaton, Rugby, Loughborough and Hinckley
Address
- Meridian Business Park, Meridian East, Leicestershire, LE19 1UY
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0116 282 7700
Leicester as well as surrounding areas including Nuneaton, Rugby, Loughborough and Hinckley
12 October 2026
I went to the showroom on a Saturday and drove away in my new car on the Wednesday. We went through various options and I was given some great advice.