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Fast and efficient service was provided.
Service took about 90 minutes. Brilliant
Treated me as a important person that's all you need Very impressed thanks
Very good no complaints at all.
Polite and helpful
No reason not to be.
updates, care courtesy taxi
Again - Great service
Easy to deal with
Found the car we were looking for very quickly
All my concerns were not addressed and no explanation as to cause of faults
Simple to arrange and done while I waited.
Great service with knowledge
Very expensive for a simple oil service, but I had no option due to warranty terms. Plus I booked a 90 mins sit and wait appointment, but I was actually waiting 2 hours on the day.
Straight forward service & a decent loan car
Everything good apart from long wait for telephone call to be answered on number of occasions( up to 8 minutes )
Comfortable and friendly experience overall
Very friendly and service very good
Becase they did everything that well, on time ans with good communication. Great service ftom the Customer Srvice Team
I was kept informed throughout the service times and what's happening.
Kept informed at regular intervals during the day on the progress of resolving the problem with the car
cannot fault anything
What service? Completely non existent I'm afraid
everything was carried out as we were told
Very good communication
Apart from above all as I would expect from BMW , exceptional service.
Got the faults fixed as asked
When I collected the car I was made to wait 10 mins for a service agent when they were all free. Then when presented with the bill it was nearly £100 more than I had been quoted online, this then took another 15 mins to sort.
Great service and attentiveness to me
I had a warranty issue brought to my attention. The v5 shows the registration date but the service center told me it was incorrect and the date was approximately 1 month earlier. This has effected the warranty and this has left a issue outstanding.
a little piece of trim is broken and is a warrenty job to replace,still waiting for conformation they have got it and when it can be fitted or just posted to me as it is a push on job. Some phone calls not returned.
Helpful staff and smooth process through service arrangements
Car washed and regular progress updates
Staff are always courteous and helpful
Excellent customer service
Was looked after well, My courtesy car was ready and I did not need to hang around and get on with my day.
Happy with the service this visit, but in the 30 years I have owned BMW's I would have previously given you a -1 Thank you for changing my opinion on this occasion, hope this is the service I will be given going forward
My most recent visit was with a tyre problem - I received excellent service
Damaged my vehicle
All round good but took a while for an appointment when a courtesy car would be available
Efficient system; Rang BMW, explained problem...put through a different line who arranged for car to be picked up from my address + liaised with car hire company to arrange a car for me to use while car was repaired. Repair done in 2 days! Fantastic!
Sometimes on pick up it can take a while to be seen but not excessive. Car looked great after valet.
No one was able to explain why with a mileage of only 2200 miles it was necessary to replace the micro filter
Everyone at sytner Leicester is customer service driven. Kept informed.
Too long wait when I got there for 8, left close to 9, was meant to just drop car off and get a courtesy car.
Adviser was a bit
Apart from the initial health check whereas they had the car from early in the morning and did not look at it until late afternoon.They do a good job whilst very expensive.However, they kept my car for 3 days and at no time was a courtesy car offered
No issues except for very long wait for phones to be answered
Collected on time, job done and delivered back on time.
Job wasn't completed properly. Had to go back and get them to do it all over again.
Because your staff are a delight to work with even under duress as they were this time!
The time taken was twice as long as advised.
Happy with my latest visit to you
Helpful service, made to feel like a valued customer. Comfortable waiting area and first class service.
Eoin is very good ... very pleased with his service and professionalism .
Sabrina Houston my service advisor was excellent in all respects.
Staff took time to explain what they were doing & how time it would.
Attention to detail from arriving with the car through to the service being completed
Work completed on time and to quoted price.
Recent service was carried out on time. Explanation of work was clear. Price was very reasonable.
Experience was efficient, friendly and on time.
I was very pleased with service personel ,they sorted me out with lift home and back again to pick up car.
Service was friendly and the process relatively smooth. Pretty long wait for the appointment in order to have a courtesy car available. Offered a car wash when checking in, but unfortunately this was not completed due to the garage being "very busy".
Very quick service both dropping off and picking up. It was the first time I had used this site but it was very good
Excellent friendly and helpful service.
The in-car computer was not updated after service, and when I asked, they told me it will be updated remotely. But does not matter how I explain that I do not have the BMW connect service, they insisted that is fine. No advise.
Convenient location, great service and reception and comfortable waiting arse
Faultless as usual with outstanding service by Gareth.
I've not given a 5 as I had a long wait, half an hour, before being seen when collecting my car. However, the overall service, quality of the car being cleaned and fixed was great.
Other than the amount of time I was kept waiting I even asked if the service warning on the dash had been reset which I was assured it was. Didn't notice when I left the dealership but the following day I noticed it hadn't meaning I had to return.
Friendly and professional staff.
After visiting the service i pop in to enquire about changing my Car, i found one i liked and said i would receive a call later that day and an email with the details, this was last week and still haven't heard anything.
Its what I have come to expect from Sytners
No issues with Sytner Leicester on this visit
Very helpful & professional
They always exceed my expectations
I'm happy. It's just the credit card balance which isn't.
All work carried out in a super efficient time.
As previously stated service excellent
The booking process was painful and i ended up formall complaining at a few levels, however the team tried to make it up to me and the repair / maintenanance works got carried out well the guarantee process was straight forward.
Service completed in the time frame given and information provided.
Awesome experience which wasn't expected at all. Far superior than that experienced with Mercedes with whom I've also been getting new cars for the last 10 years.
Rob in services took complete care of my whole case and kept me updated regularly
The only reason not given 5 out of 5 is that courtesy cars are no longer provided and since this was the 4th time that my car had been in the garage for the same issue, a courtesy car should have been provided.
The services advisor was very professional and knowledgable
The people I felt with was both polite and professional
Loved the people, ability to work once waiting, quality of waiting area although suggest rethink of intro of non reusable and non recyclable cups - prefer reintroduce china cups
The Service i had was fine but the fix to the creaking seals around the doors cost £150.00 (including Diagnostic) but the the problem returned 11 days l I have notified Sytner Leicester and await their contact.
The main contact, James Howitt, was good but when I picked the car up I waited over 30 minutes. The dealer seem to have quite a few staff but was very badly organised. I don't think I was the only frustrated customer.
Courtesy car waiting. Very efficient
Very good service from both Rob Murkett and Lorelle Whittaker. They both delivered good customer service and kept me updated.
Well handle by James
Just great service no waiting, or hanging about
Extremely competant and organised throughout
Sales are excellent but disconnected with service - although Gareth was very helpful, far too many 'errors', pricing is completely out of sync with work undertaken, trust has definitely taken a dent after numerous cars and recommendations
Great customer service.
Booked car in for a simple service at 10.00 told you I have no transport to pick car up so I have to walk back from Narborough please let me know as soon as it is ready waited all day cracked @17.00 hours told ready 5.15 Taxi £8.00 not happy.
Everything was smooth from start to finish.
Sytner team is very good; however certain answers given on tyre pressure tolerance and boot vibration are not satisfactory.
Everything done properly within the time limit. Great service.
Everything ran very smoothly collection and drop off made simple.
Very pleasant and polite
I always put 5 stars before but the reason I put 3 stars now is I brought my car in for some faults on the car it got fixed and it give the same problem after 10 days and its very expensive to fix.
I have always received a warm welcome at reception and everything is explained and confirmed as to what is going to happen. I can sit and work while my car is being serviced and have a cup of coffee too. Lastly you can have car cleaned.
It's just fine.
An issue I identified when purchasing the vehicle was not resolved. Sales Manager claims I left it too long to return. However I was following his staffs instruction who advised to bring it in when next service due. Which I did
As always Sytner excelled.
Good job exactly spot on
Excellent Service. He also gave me additional information on when to inflate my tyres. I find this very useful and this level of service ensures I always come back to Sytner.
Too long waiting times even though you book a time in with the service reception. on average you have to wait around 10-15 minutes to be seen after your booking time. Also on collection times, again you have to wait to be seen, longest was 1h.30 mins
Well looked after by the customer service advisor throughout the process
Happy with service, only less than 5 stars due to price.
Job was done insuppose
Excellent customer service all round
Able to get us in for an MOT same day
I was kept informed of progress and my car was ready on time
Took my car in for minor fault , happened to bump into person who sold me the car and so he made sure they looked after me - Harry Swindell. That's what you call service !
The garage were great except they don't offer pure personal leasing deals on PCP for finance.
Smooth, staff waiting when I arrived, swift 1st service, particularly liked the video. Excellent valet.
Really good service
Very supportive team.
Never received the recall about the faulty prop shaft we may have moved but you had my mobile number. It could have been serious. Also when it was done a warning light came on and I had to take it back because the wheels were not aligned correctly
Fast reliable service.
repair done without problems quickly
They were helpful in price matching the tyres but could have been more competitive when compared with local suppliers I was not informed that the inspection would be all day and I should come earlier as possible when booking
Ashley who dealt with me was helpful, friendly and efficient
Courtesy call before service, courtesy car during service and I was very well informed about the work by Ashley during the service
Good communication. Job finished on time.
all good and no problems
The car came into your garage to cure a problem with water getting into the boot. When the car was returned there was a considerable amount of water still in the boot. This created a doubt has it been fixed or not?
Dirty black marks residues left on bonnet front, side door both sides near handles and on steering wheel / gear shift stick & all component touched by mechanic. Not expected at all. In future please wipe this off .
Problems were identified and dealt with in a timely manner
The garage were friendly, down to earth and very informative. Much better than previous locations visited.
I asked for the screen wiper jets to be looked during the service as they were not functioning well....this did not happen and the car clean (interior) was poor.
Facility is very good.
deducted minor point as the tyres were a little underinflated for which i received a warning via the board computer. inflated myself at the nearest petrol station to the correct levels.
first class service, kept informed, nice area to work in whilst waiting
promt collection and delivery
Service carried out and minor problem with one of the supplied keys sorted.
I am still waiting for a call back as promised but nothing arrived, I even complained to the manager on the day??
Good communication and contact
Carl Hill in sales excellent but see above. Also on VEhicle Health Check on 28/10/19 the measurements for the tyres were completely different to the measurements for the MOT Health Check one week earlier!
Very easy to talk with everyone and very helpful and courteous staff
Poor customer service as above. The service manager didn't call me back within 10 minutes as he suggested. I called an hour later and he lied to me about leaving a voice message. I was waiting for the call and it didn't come. Neither did the voicemai
My car has gone in for same fault, atleast 5-6 times this year and still same error. I collected on Saturday and error is back on Monday, I really dont know what to do?
Always get a great service and the staff are always friendly and polite
Polite and efficient.
I was dealt with very quickly and felt like I was really being looked after
I had no issues
Everyone very respectful and work went to plan therefore less stress
Much improved service with great explanation as to what was the cause of the issues. Car returned like new inside and out. Thank you
Staff was excellent, price was on high side
Accurate, friendly, good waiting area, drinks.
Polite and very informative
On booking, told that it was possibly a reboot for the connect. Not informed that it may take all day as told at check-in. Others issues such as cups, post finishing wait, having to chase up to left as car in exit - No characters left to explain !
Courtesy care supplied was inadequate - I have a large 4x4 with auto gearbox and was given a manual gearbox 116d. I was told that was all that was available.
There wasn't anything not to like
Made to feel welcome
Extremely satisfied especially how Jake handled the sale and his customer service was excellent!
Excellent service, accommodating and attentive. Any issues/queries were dealt with quickly.
Great experience all round. Especially Olivia.
No issues, easy and great service throughout the whole experience.
Jake sold me my last 2 cars including this one - he's always very attentive, supportive and flexible. If referring a friend or family member, I would not hesitate to refer them to Jake.
Professional and friendly service, I would highly commend Jaz Attwal
It took several attempts to get the information and specification of the car I was interested in. I was passed between several different sales advisors, some of whom were totally indifferent to my requirements.
Jas made us feel welcome and did her best to accommodate our every ask. The only, albeit very small, complaint I have is that the SatNav was not working on delivery but Jas sorted this out for me the following day.
I love my new car and fee that Jaz really listened and understood what I was looking for and was able to deliver the goods! She found me a superb car and it's wonderful!
Elliot was amazing from start to finish, kept in touch let me exactly what was happening and made sure I understand the new car before I drove off. Excellent staff member
the whole experience is made very easy by Sytner staff
We have dealt with "Jaz" for a number of years and have always been well looked after.
Jaz made the experience special for me and tailored to my needs
The salesperson balanced friendly, professional and personable perfectly.
Jaz Atwell is a very good salesperson and someone I get along with well. Top class, friendly and honest. My kind of person, it's a pleasure to d business with her.
All went very smoothly
Jaz is not just a sales person but some one who gets to know her customers and their needs. Her advice and service is second to none and the principal reason we came back to BMW and not Mercedes this time around.
This was mainly due to Olivia's friendly welcoming and bubbly attitude. She is very positive and worked very hard to source me the correct vehicle at the best possible rate. She was a complete pleasure to deal with throughout the whole process.
Would have been a 5 but was told on multiple occasions that it had electric folding mirrors when it did not, and only found out later at home. Some flowers or chocs for the wife would have been nice given this error.
Kirsty Collins as ever was very helpful and attentive and was a key reason for me choosing BMW again
Niall was great, personable, helpful..
Mandy Blackmore my sales contact was extremely knowledgeable and is obviously very experienced and she was most helpful in every aspect throughout the transaction.
I was satisfied with the sales personal and their attention to detail
Jaz was extremely good
It all ran very smoothly.
I cannot mark this because of the answer in the first section.
Kept up to date with progress
Everyone was so helpful and couldn't have done more to advise, make me feel at ease or keep me updated throughout the entire process. Kirsty was wonderful!
The service was very professional yet friendly. They were able to get my new car delivered at short notice. The sales assistant was very good at identifying my needs and proposed me a good deal. Very good customer care also on the delivery day.
The sales person (Jaz Attwal) was excellent and a pleasure to deal with.
When problems araised, they were easily sorted by staff so the purchase and delivery of the car went very well
Fantastic Jake Heath was fantastic
Very professional and efficient
Great service and very helpfull.
Delivery could of been quicker
We received excellent customer during our purchase. We received excellent service from Mr Eoin. He was exceptionally helpful, courteous and knowledgable. He has made everything easy and convenient for us. He's a star.
Help me nicely
attentive, friendly and knowledgable!
I felt like the only customer Sytner had to deal with that day everyone was brilliant especially Mandy and Jay the personalised buying experience they gave me was exceptional!
Know the manager for long time and very gentleman
Eoin the sales rep was brilliant explained everything very clearly found the car we wanted and delivered on time
The service and advice received was first class.
Delivery on time ease of purchase very good
Fast delivery and turn around of the vehicle. Elliot was great with showing me and family around the new car.
Competely friendly staff were professional throughout the who sales process from entering to driving away with my new car
Good car Good price Good service What else is needed Just hope the the car services are as good
This is the 3rd car I have bought from Jaz & once again her service was impeccable. She always has a welcoming smile & is friendly & polite yet remains professional. She kept me updated & ensured my car was delivered promptly. Thanks again.
Very satisfied straightforward easy