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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Richard Hickling

Head of Business

Debra Zawadzka

General Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Sam Callender

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job done as requested

Service

Very happy with the deal on my new car!

Service

Courteous and efficient service.

Service

excellent polite service

Service

I found all the staff very friendly and welcoming. I was given a good price for the work I had done and it was done in a very timely manner.

Service

Again you lady Sabrina was excellent

Service

Very friendly, Pleasant and professional attitude of Kinna , the case worker assigned to me

Service

Very professional and efficient service.

Service

Organised

Service

This was a weekend problem I had but the BMW emergency team made arrangements with you and I had my car back on Tues. am (even although I made a mistake about the pick-up time - I arrived too early!

Service

I have been using this dealership for 10 years and always found the experience excellent

Service

There was nothing that could have been better.

Service

Excellent service - dealt with recall issues promptly

Service

Good all round service kept up to date with developments almost 5star

Service

Excellent service in every way from booking the service to reception at the garage to reporting back on condition of the car.

Service

Good efficient staff

Service

As always, the service was top shelf

Service

James is always very friendly and helpful. A great asset to your team.

Service

from the moment I dropped the car off I was kept informed regards my service and even received a walk around video of a health check on my car from my mechanic that put my mind at rest.

Service

The service included a MOT and the whole event took less time than I had expected

Service

Kept me informed what was happening

Service

Hassle free, greeted on arrival, kept informed throughout, Ashley very helpful and friendly

Service

Efficient, informative and friendly

Service

Sytner always good.

Service

Amazing again Lisa Walters was extremely professional and pleasure to deal with.

Service

Very quick service

Service

Good service

Service

Helpful staff

Service

First your safety precautions were well thought out for receiving custermers and also after care service protection in the car .

Service

Received good service, all that was planned happened and on time. Karan contacted prior to the appointment and explained the covide process and the necessary etiquette which certainly gave me peace of mind. Thanks to Ameet who completed the work

Service

Always very professional, friendly and helpful

Service

Was very easy to book and I felt listened to and looked after.

Service

easy and quick.

Service

Excellent

Service

As usual, Sytners service was excellent, helped by Ashley Dutton.

Service

Parts department very helpful come back straight away. And parts were available next day no problem.

Service

Great communication while vehicle is in for service/mot

Service

they did what I required them to do and kept me up to date with progress of the work

Service

Great service particularly by the BMW service representative. She was excellent

Service

Ease of booking

Service

Efficient

Service

Professional from start to finish

Service

Can not fault the staff at Sytner Leicester. They always go above and beyond. On this occasion I dealt with Ashley who was happy to help and sort my repair work out after BMW Assist let me down. Follow up was great as well.

Service

From phoning to book car in the whole process was seamless. We were kept informed the whole time, phone calls, videos etc, also given courtesy car.

Service

car went for mot and was done within 2 hrs

Service

Good explanation of what was happening and the timelines. Friendly service.

Service

Sytner Leicester has always Been a good experience for me

Service

EXCELLENT SERVICE

Service

Rob seemed genuinely interested, good communication throughout the process and pleasant to deal with.

Service

every thing was carried out as per the description

Service

The car could have been washed and valeted and refreshments made available , even if from a machine.

Service

Clear and easy booking experience. Was kept informed throughout. Work done promptly. Promptly informed of outcome. Easy collection and courteous handover on completion. Great service.

Service

always 100% confident of top quality service

Service

Again unusual circumstances, but the Covid precautions were robust and the staff are are still as good as ever.

Service

Regular updates and very friendly service.

Service

The agent kept me informed of the works that required act . Great communication with customer. The video service was very useful indeed.

Service

Courtesy car was as I'd asked for (automatic) and all staff were wearing masks. Impressed.

Service

staff very professional in these difficult times. We felt very safe at all times. The service was quicker than anticipated and the car was very clean when we picked it up. Communication from your team excellent at all times. Thank you

Service

The service on the car was completed within the time scale l was not kept waiting

Service

OK - cannot understand why car cleaning has been suspended when stand alone operators are all back in business and open. Is this another saving being put down to Covid ?

Service

Nothing to fault

Service

Arranged what I needed with ease. After an email to the service department everything was sorted quickly and efficiently.

Service

Quick and easy, great communications

Service

Just good service and addressed my concerns fully

Service

Excellent service

Service

Quick and efficient swift service

Service

The 3year warranty plus the MOT checks were completed in the time given to me.

Service

Exceeded expectations

Service

Warm and friendly service. With Covid 19 we wanted to be quickly on our way - and we were.

Service

Service was spot on

Service

Easy to book the appointment online and the oil service was performed well within the allotted time as I waited for it to be completed.

Service

Again amazing service

Service

The courtesy car was ready and had been sanitised. I received a video of the service health check, which was very good and my car ready for collection at the time promised. Well done Sytner Leicester!

Service

Organised efficient and friendly

Service

The work was carried out in the time that was given and I was kept informed when my car was ready.

Service

Considering the recent, Covid-19 outbreak... the service was as good as ever.

Service

Your controlled entry system during the Coronavirus is impressive, the work I required was completed to my satisfaction.

Service

Rob was great at communicating and going out of his way to resolve the problem with my vehicle.

Service

Very good service and very customer centric

Service

Service reception are always helpful

Service

Great customer service with efficient communication.

Service

my car was recalled but was fine and didnt need any work but was fully inspected and love the video from the technician working on my car really nice touch

Service

Very tentative never left waiting for assistance longer than 30 seconds and all aspects of work carried out very well

Service

First MOT, end of warranty check, and service all carried out on same day, no fuss, kept me informed throughout the day with a couple of phone calls, health check video sent to my mobile, excellent.

Service

Very professional service

Service

Courteous and efficient staff - they value the customer

Service

Ashley Dutton the service advisor provided communication before and through the service with relevant updates. Informed the engineers of my questions, excellent customer service.

Service

No reason not to.

Service

got ma car back within the allocated time.

Service

Plenty of contact throughout keeping me informed as to the situation during the service

Service

Your staff kept me informed and up dated on their progress. One member of your staff (Sophie) was very helpful and went out her way to return a locking nut to our home after she finished work.

Service

Spot on service centre. Having owned and service variety of cars from different manufacturers have to say none is even close to the level of great customer service provided here.

Service

Exceptional service and efficiency... as you would expect from the Brand. Staff friendly and welcoming.

Service

Very informative

Service

got me in on short notice

Service

Ashley was great , even offered me a complimentary car wash when lockdown over!

Service

Whilst I was completely satisfied, it was still a very odd experience due to the restrictions in place in response to COVID-19.

Service

Ashley Green was excellent giving me fantastic customer service all the way

Service

Good result on complex problem

Service

All went to plan

Service

Yes was over the moon with service & your team thanks .

Service

BMW and Sytner Leicester are the perfect partnership as both realise that quality and customer service are a given.

Service

My needs were taken care of, I was greatly looked after by the service agent and made to feel special. I had total peace of mind with no anxiety.

Service

Friendly phone service Polite when I dropped car off Had measures in place for social distancing

Service

got good discount and I know its been done properly and was talked through every detail

Service

excellent service

Service

Extremely satisfied with the service. Whilst the car had gone in for an exhaust recall, the service that was due was also completed at the same time. I like the video updates on the car service/checks.

Service

There were maximum measures taken to make the service/waiting area Covid-19 safe. I was very impressed. The staff seemed well trained in the procedures and I felt safe.

Service

Having developed a fault, the problem was diagnosed and warranty work carried out in a timely manner. Vehicle was also in for service and first MOT. Sabrina Houston was particularly helpful in sorting all this out and kept me informed of progress .

Service

Very professional from start to finish.

Service

Was very happy with day to day updates from Karan

Service

Quick booking online, quick confirmation phonecall

Service

The service department have worked very hard to rectify the fault and on the third attempt appear to have achieved it. Extremely helpful and courteous staff, good to have continuity of Rob Murkett as service advisor to deal with all my recent issues.

Service

Excellent service

Service

Regularly updated on progress

Service

Everything was done as expected

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Good service

Service

James was great

Service

Super fast service, very professional.

Service

Great service

Service

The service level remains consistently high

Service

Nothing to fault

Service

Easy and safe experience.

Service

Many situations have been affected by Covid-19 restrictions and precautions. Sytner explained what would need to happen on arrival and on collection, and the video explained what the technician thought. Can't find any fault with them.

Service

All worked very smoothly and the issue I had was quickly resolved.

Service

Special safety measures because of the Corona virus worked very efficiently. The video was very useful in my case.

Service

Very efficient and work completed in time stated and good safety measures in place RE. Covid 19

Service

Carl Hill was very professional and attended to us from when we started looking for an X5 till the day it was delivered and collected.

Service

Everything carried out quickly and efficiently

Service

Mark Barrett was extremely helpful

Service

Very good customer service. Friendly staff and felt confident with the systems In place for COVID-19.

Service

Iwas told the service would take 90 minutes so I opted to go home and return later, so was surprised to get a phone call 45 minutes later to say that it was ready. I would willingly have waited 45 mins. Also my clock was set to wrong time.

Service

Very efficient and very quick in and out brilliant

Service

Very professional

Service

Efficient and helpful - especially in the current situation. Work was done, took a little longer than anticipated but that was fine.

Service

I Always feel valued by staff

Service

The mini service of my X3 was somewhat dominated by Covid-19 but I couldn't fault the level of professionalism. I did not feel uncomfortable at all with the interaction with Sytner staff and was treated with great respect & courtesy.

Service

Annual service completed with no issues and all queries dealt in a professional manner.

Service

as above

Service

I was kept informed of the process for drop off etc well in advance. During the service I was given updates. The staff were very friendly and helpful, it was the first time I have ever visited and my my experience was excellent.

Service

Completely satisfied with my visits.

Service

Friendly & helpful staff.

Service

They did what they said they would do

Service

Efficient service friendly

Service

Again - excellent service from the staff and attention to detail. A great experience

Service

All completed as arranged. Very proffessional efficient staff/team

Service

Brilliant service which can't be faulted.

Service

Felt safe and welcoming

Service

very good service all round.

Service

Sophie was extremely helpful and kept me updated through out the day.

Service

The car was well taken care of and checked all around. Repairs were carried out to high standard and I got it back clean and smelling fresh.

Service

Meet expectations.

Service

Good service and very transparent by sending videos of their findings

Service

Everything happened as described - can't knock that.

Service

Couldn't really ask for anything more.

Service

Carried out in a safe environment which at the moment is extremely important

Service

Excellent all round

Service

Good measures in place to deal with COVID and a really professional service.

Service

Experience overall was good. However due to the long time in between ordering and collection some of the finance figures were incorrect initially. Got this sorted the same day

Sales

Purchase was fairly straight forward most being done over the phone. Delivery was delayed by 3 weeks, presumably due to COVID-19.

Sales

Great service despite difficult times

Sales

Kirsty the sales lady was able to give me a great deal, really knew her stuff and I got a superb car.

Sales

Fast and efficient

Sales

Overall the speed for delivery was good.

Sales

The sales representative was attentive, responsive, professional and courteous at all times.

Sales

Delay due to Covid but was out of everyone's hands.

Sales

Jacob Heath at Sytner Leicester provided me with great service from the time I placed the order to collection.

Sales

Excellent service considering Covid 19

Sales

Staff member was very personal and friendly. Excellent knowledge about Motability and BMW

Sales

Once I had found that the M340i had been launched I went in to the dealer and ordered it that day. They offered me all the finance options etc which I did not require however it was all done quickly. They delivered the car to my house.

Sales

Elliot simple as

Sales

There was not a single thing I could complain about. The service was as close to perfect as you can get, I so am completely satisfied.

Sales

Prompt and good service provided throughout.

Sales

The purchase and delivery was seamless, the sales guy Elliot was very knowledgeable and a call out to the admin girl who kept me informed at every step, that would be Ashlee.

Sales

The purchase was straight forward and easy, the delivery date was not met because of the COVID crisis but I was kept up to date and it came sooner than expected to be honest. The handover was efficient and safe regarding social distancing .

Sales

I was given a valuation for part exchanging my old car & was given a quote for a PCP deal. Jaz, Holly & Eoin were professional and gave me time to think it through. On the day of collecting the car Eoin was great and he even topped up my diesel tank.

Sales

I have been a customer of BMW for 15 years and given the current situation I feel BMW did an exceptional job

Sales

The staff were helpful and friendly

Sales

Good buying experience - Well presented showroom, salesperson (Kirsty Collins) was pleasant, knowledgeable and represented the brand well. Delivery was delayed due to covid19 but no fault of Sytner Leicester

Sales

Excellent service provided by sales person, keep in infor mm ed at all times as an to the to progress of our new vehicle.

Sales

Kirsty was always available as & when agreed. She was efficient & most professional in her manner. On the business side, Jay comprehensively explained the finance options & was a pleasure to deal with.

Sales

these are trying times but the experience was still up to bmw standard, the sales team made things very simple and explained guidelines in place at the centre

Sales

Kirsty Collins, the Sales Executive was professional and knowledgeable about the car and did everything to help me get the right vehicle. She kept me well-informed whilst waiting for delivery of the vehicle which was delayed due to the pandemic.

Sales

Kept informed of delivery & everything explained.

Sales

they delivered as promised in difficult sircumstances

Sales

A bit different due to Social Distancing rules, but very professional.