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Greeted with respect and kindness from all members of staff. There was a friendly and calm atmosphere and the service provided was very professional.
Video of work carried out, staff very helpful.
Great experience from start to finish. Started with a warm welcome, kept up to date, throughout the day, with the progress of my service.
No problems from start to finish.
All staff were Highly professional and courteous throughout. Service technician explained the process clearly and precisely.
Car was not only fixed I was informed of what the problem was and remedy, this not only makes you feel partly involved, but it gives you a learning experience and knowledge.
For an Oil Service I could not fault the experience.
Staff are keen to help
No issues arose and my appointment was dealt with swiftly
Easy to book no hassle.
Kept up to speed all the way via text and video
My service advisor Sophie lane has excellent product knowledge and is always happy to help.
Superb service from James Howitt and Sophie. Both great representatives for the brand. Very polite, knowledgeable and customer focused. Endured I knew what was happening and I am very pleased with the service
All work completed courteously and professionally
Carried out work with detailed report
Quick service Nice staff Nice atmosphere
A polite, considerate and very helpful service by the service agent. It was a pleasant experience where I felt well treated and at ease.
Was dealt with in a safe Covid manner and will continue to use the dealership for my cars care. Next time would be nice to have a similar loan car to the one I will be looking to purchase as requested as I personally refer this to a test drive.
very good and satisfied job
Polite, courteous and quick. They explained well beforehand and kept me up to date with progress
James and the team quickly located the issue with my vehicle with James keeping me updated with progress with my car. The overall service is very professional from start to finish so thanks James at Sytner Leicester.
As above, communication was excellent and the process itself seamless. A really nice touch was that I was offered a bottle of water as soon as I walked in - having run about 4 miles to collect the car.
Spoke mainly with James who was straight up and honest. Kept me updated and tried his utmost to work on a price reduction for some additional work needed.
Had a broken side window, called in to parts to order a replacement around 11 am, they were able to get it into stock for around 2.00, got a price for fitting from the body shop who were able to do same day & all sorted by around 4.30 pm first class
They did exactly what I wanted efficiently and first time. I was kept up to date of what was going and they took social distance and covid measures seriously
Just a very good service
v good customer service and kept up to date with progress
Well looked after
Could not suggest any improvements
My 435d convertible needed to come in for inspection, as an alloy wheel was oxidising. Inspection determine it was covered. Anticipated it would be repaired. Was pleasantly surprised that Ashley Dutton had organised a replacement on standby in case.
Quick and easy service Didn't try to add extra work like they usually do
quick repair and quick parts available
Couldn't have done more from the moment I dropped the car off to the moment I picked it up.
all done in time
The staff explained different options to me. What was nice I was not hassled with sales pressure. Excellent service.
Very satisfied. Other issues that I hadn't identified were spotted by the team and dealt with quickly and efficiently with same day collection. I was sent a video update and was continuously informed of progress.
Aaron dealt with us very professionally, and the video they send regarding the mot is always good to see, and as always my car was hoovered and cleaned too at no extra cost .
Staff professional and helpful and completely satisfied with the work completed on my car. I did have a problem with my booking/service, however the Service Manager made contact to discuss this and resolve the issue which I appreciated greatly.
The process was very efficient
Communication was excellent and the MOT and service was completed promptly.
Couldn't have asked for more
Very slick operation
Kept undated with information
Fantastic service from the team at Sytner Leicester and my service advisor Bryony Burndred, my 13 year old vehicle was only in for recall work but I was so impressed with the customer service I've booked the vehicle in at sytner for a service
Great service with ease
Sophie in service was fabulous on the Saturday morning, followed by Kamila in the showroom who turned an MOT visit into a vehicle purchase.
Drive into facility easy, allowed to sit and wait whilst service carried out. Very convenient for me.
Friendly people, comfortable environment.
Everything was smooth.
Picked up a puncture less than 10 miles from Sytner Leicester on my way home from Cornwall, limped into the garage and less than half an hour later I was on my way home with a new tyre fitted. Doesn't get any better than that.
Very satisfied with the whole experience
Completely satisfied, everything you expect and more. Was greeted when arrived, explained Covid restrictions and requirements , was provided updates on progress. Very good.
Had to wait 3 hours but even then staff took 100% care of customer.
They could do no more, I felt like a very important customer
All staff were courteous and polite. My nominated service agent Bryony dealt efficiently with all aspects of my booking and kept me informed throughout. Thank you Bryony.
Kinna Arden is a credit to your company. He has a very natural and friendly approach whilst remaining extremely professional. Great communication of what work was carried out and I love the video of the health check
Service is exceptional and the centre & experience is a cut above the rest.
Rob Murkett did (as always) exactly what we needed, when we needed it and dealth with us professionally and thoroughly
The detail and vid provided with service
Very professional throughout and even got a free car clean.
Service was done, repair work was done promptly.
Bryony was excellent
The staff were nice, l could also track the progress of the car service
Service advisor was excellent, happy to help, excellent communication
Easy to book service on line, it should show you what you have booked in the return email and pricing which it didn't . Service controller was good, only downside was only one tyre in stock when I wanted 2, not her fault
Sorted out remote key issues despite me putting a new battery in. Still don't know what I did wrong!
Good regular updates.
Kinna regularly advised me regarding the status of the work being carried. He went above and beyond to assist me by responding some of my queries regarding my vehicles function. We also had a friendly and informative chat regarding new BMW produces.
Service team was very helpful and happy, not one of them looked unhappy. The young lad (I didn't get his name) who gave me my courtesy car was a great guy to chat about and was brilliant with his job
Impressed with the greeting, the updates given and professional manner.
Work was done on time and the level of service we received was 7*
Final experience was good.Professional communications by engineer performing the cheques.Video was also useful and helpful.Very kindly the driver was sent to pick up and deliver car safely.Charges were included.Printout-helpful.Valeted&coolant topped
Professional advice, highly skilled staff, great customer care and all that at totally reasonable cost.
Very friendly and helpful team at Sytner. I felt well looked after while waiting for my car to be serviced
The service on the car was good once I had finally got my car back
Polite and accommodating. Sophie in the service department stood out for great customer service.
Good service and communication
Kept me updated with the progress and carried out the service in a timely and courteous manner.
All work carried out to a high standard. Video feedback from the technician was very informative. Comfortable waiting area.
Everything was sorted in a timely manner
Sophie was very attentive and made me feel welcomed and cared for
Well organised and honest
very efficient, covid secure experiance. follow up calls to make sure all was correct
The issue, although a recurring one, (slightly disconcerting) was diagnosed swiftly, part/s ordered and fitted very quickly. The vehicle is now running as it should again. Communication from the technician and my service advisor was excellent.
Good service all round
Sytner Leicester was very helpful, my service advisor kept me up to date with all that was happening. I was given a courtesy for they days my car was in the garage which really helped
Exemplary levels of customer service as I've come to expect , everything was explained not only in person but with the excellent video direct from the w/shop.
Staff are friendly and polite and video showing how the car is, was informative. Also liked the complimentary wash and vac.
Very professional from the booking to picking my car up, completing the service and MOT and delivering my car back cleaned and valeted inside.
Kept well informed. Technician report reasonably thorough
Best agent - really helped
Well taken care of and well-informed
Ok on the parts that you changed
Problem with Idrive rectified without any quibbling and no interference to previous settings. I can't think of anything negative.
I am always kept informed and all my questions are always answered with the utmost respect.
Easy to book in, time slot of my choice. Meet and greet was friendly. Waited, felt safe, did a bit of work, had a email update, Lisa was informative and kind, left without feeling that I had been to the dentist.
Sabrina went out of her way to ensure my car was ready earlier than expected - much appreciated.
Service was done in time, professionally with video of vehicle condition sent to me. Courtesy car was done as well
like i said all good
I trust BMW
Fast, efficient and friendly.
MOT and inspection done in timely manner. Replaced punctured tyre for the one I choose during my phone call confirming the visit. What else do you need.
Friendly and attentive team. Clear communication and kept me up to date with how matters were progressing
Very good but a little confusion about if the car was being collected. It was so I was happy
Service department staff are all great Especially Gareth and Kinna
Able to accommodate specific requirements including change of plans at short notice.
friendly professional customer service team made to feel welcome
Sophie kept me up to date throughout the whole time my car was in the garage.
Everything above and beyond expectations
They continued to let me know what they were doin to the vehicle threw out the service period
Information provided and service was great
Thought the 20% online promotional service discount was very attractive.
The staff were helpful and friendly
Felt relaxed everything ezplained
Everything to my satisfaction
Service took longer than I was told but that was partly because I chose to have the car cleaned. Service work was done satisfactorily I believe. Staff were helpful.
SIMPLE SMOOTH AND EASY
Communication from start to finish with one point of contact simple!
All the necessary jobs completed on time. Friendly helpful staff. Advice regarding future care was also given.
Pretty good service throughout and would be happy to go there again.
My car was cleaned, I was well looked after by Lisa and it did feel very covid safe.
Sytner were fine as was the advisor
charming receptionist sabrina gower who kept me informed and did all she could made my booking for my MOT next month.
Smooth process, great communication
Excellent service as always by Sytner
Good value, very knowledgeable.
My experience of servicing in the past has been inconvenient, stressful and time consuming. This was efficient, relaxed and pain free.
We dealt with James Howitt, he was very helpful
Rob and his team went over and above to make sure my repair was completed to the highest level. I can not fault any aspect of either dealing with Rob or the work carried out.
I have owned a lot of luxury cars but can honestly say the service at Sytner was by far the most impressive. My car was not just washed but cleaned as well as I do it
All staff are polite happy to help with anything, any concerns can all be put to bed never had any problems with Sytner Leicester. And hope it carry's on that way ( sure it will)
All my requests were accommodated. Great video from Brice, and Ashley friendly as always.
They were quick and courteous.
Booked in for a service, turnaround time was good as well as the communication from Laurelle
Easy drop off, explained what would happen, ready on time, fair price
Great customer service with continuous updates about my car. Video was very helpful to understand the work which was being done on my car. Arun was very helpful with any queries I had.
Good experience every time
Sammie was very helpful and kept in touch whilst my car was in for it's service.
Very satisfied, informative throughout the time when my car was being serviced
Very good service from Sabrina and also the tech that worked on my car when I spoke to him.
All work carried out with the usual attention to cleanliness and making sure the car was ready when I arrived to collect it.
Nothing is ever a bother for them.
The girl and a young gentleman who greeted and welcomed me could not have been any better.
Nothing to complain about
Caran Soni was MOST helpful and went the EXTRA MILE to ensure that the work on my car was SUCCESSFUL.
Excellent service and communication throughout
Custumer friendly team
Easy to do business and to execute the process. Provided a quality service loan car.
Excellent service from Sytner Leicester. Karan kept me updated throughout the day on how my car was progressing and the car was ready on time.
Much improved over my last visit
All question answered good hand back of the car.
Prompt and an early appointment option I was offered. It indeed was helpful.
Great service from booking in to collecting the car
Exemplary customer service!
Sytner manage to make you feel valued as a customer time and time again
Fixed my car with no issues
Staff are always lovely. Recall work was very quick.
Very good and timely service.
Everything was very clear and efficient
Details of the service were explained and the resulting price matched the quoted one, which is always a positive. The added extra of the technicians video of the underneath of the car is always well received too.
No issues what so ever, friendly staff and the lady on reception also offered me a bottle of water when I returned on a got day to collect the car.
Excellent customer service before, during and after the visit.
From sorting the finance offering to finding the car I wanted in a short time line the service was excellent
Works completed on time & James kept me very well informed of progress daily regarding warranty.
See above. Indeed I contacted the branch to compliment them on the service received and asked them to pass on my comments and thanks to their team working on my car.
I knew exactly what the steps were going to be and shown to my car on leaving . Very covid 19 compliant. Excellent!
Everyone was very pleasant, I felt my needs were meet
After a through examination of my vehicle I received a clear and concise video reporting all aspects of the service carried out with no issues and helpful recommendations via both the video link with the mechanic and in person from Bryony.
Very professional, excellent relaxing service, excellent communication,
The service was excellent and you did exactly what was needed and supplied a courtesy car which was helpful!
Greatly satisfied, it was simple and efficient.
Sophie Lane is an asset to your company. She was friendly, helpful and efficient. I have dealt with the service department a few times but no experience has been as flawless as this. Any national awards going? I am happy to write up a recommendation!
Always happy with the work carried out on my vehicle, every detail shown what has been done.
Because we are satisfied.
Managed to get vehicle in and repaired very quickly.
They were very helpful and understanding in every respect.
As above very friendly and efficient.
Dropped car off for Health check and fluid check. Service called within 90mins to say car ready for collection. In view of current situation with covid-19 very well managed.
There is nothing I could fault
Great service, highly efficient. Never had a problem....
I don't know what else you could have done to make it better
Found the problem promptly
Relatively minor delay in the review and completion time of my car which led to me being offered a discount on the service.
Service was brilliant friendly and professional again completed on time however missed the cleaning of the car so would like to see that back in place and of course the coffee
Good job done
On arrival I was welcomed in the service area and was guided to the reception where I was referred to Lisa. The service plan & cost was explained, I was fully aware of what was happening and how long the service would take, timing was perfect.
Straight forward, quick and informative. Useful place to work whilst the car was being done
Very fast efficient service.
The job was well done and on time.
Very friendly and helpful!
Did everything that was expected and within the agreed timescale
quick service, loooked after well, everything explained well
Very friendly , helpful and caring service. Very efficient and well organised. Excellent having the car checked over at the same time as the recall work done.
Great service everything was explained and speedy delivery
Very professional and friendly completion of purchasing and then taking delivery of the X7
Everyone at the site were very friendly and welcoming.
Mandy was very helpful
Always easy dealing with Kirsty Collins to buy my new cars
A car that we asked was found within the group
Very good customer support. The salesman knew his prouduct and was very professional throughout.
Your representative went the extra mile and picked us up from the station to take us to the dealership. Could have perhaps allowed slightly more time to explain some features of the car.
Well presented showroom. Polite staff!
Jake ,the Sales person was excellent. Gave Fantastic Personal Service.
Buying a new car is exciting, and I completely understand that some people never get to experience it. So pulling the car into the display area, having it under down lighters so it looked it's best was appreciated, made it just that little bit extra!
The staff were friendly and helpful. Particularly Jacob Heath who, despite some difficulty locating a car to match my requirements, went out of his way to find one for me and kept me updated throughout the process.
it took some considerable time but eventually provided an acceptable offer.
Great communication and a process swift, simple and efficient
I felt safe collecting my car, and the team were flexible with the timing. Throughout the entire purchasing process, Olivia was friendly, kept me informed of all updates, and always responded to my emails, calls and texts in a timely manner.
The process was seamless from the start, The car was delivered early and Elliot was extremely helpful in the handover.
Very happy! Kirsty Collins (Sytner Leics) has now arranged the lease on my 2nd vehicle. Kirsty is always very friendly, concise & always goes out of her way to ensure I get the car I need. Sales & Service Teams are professional & welcoming!
good service from Olivia
Very satisfied, love the car and the choice of interior, the car has had many compliments
Great service. Jacob was very welcoming and helpful when choosing my new car.
Knowledgeable, helpful sales team. Provided info promptly before and after order was placed.
Excellent service. Quick and easy
The service I received from Jaz and Niall.
Efficient and friendly service
In difficult circumstances, with social distancing, face masks etc, everyone involved was respectful, helpful, friendly and professional.
Liam Bailey was very professional, attentive and responsive throughout the process.
Our experience was significantly enhanced by the service provided by the sales representative, Elliot Norton, who worked tirelessly and beyond expectations to source and deliver a vehicle for us on time despite setbacks outside his control.
Knew the salesperson and he knew what I needed. Fast delivery. Max use of online for paperwork. Calls a few days after pick up to check all OK
I did not attend the centre to purchase my car. This was completed over the telephone. When I collected my car I was made to feel welcome by Mandy and the experience of was excellent
In knowing the salesperson and some of the stafff they know or have good idea of what your needs are in choosing a car.
Mandy of Sytner BMW Kept me well informed about the progress of my order and was excellent on the day it was handed over, responding to all my questions promptly and efficiently
I was given a lot of information in a professional and friendly manner
Very helpful sales person for all aspects of the purchase and closing out the old car finance. There were some problems with delayed delivery but staff offered some incentives to compensate which was much appreciated.
I only made one visit to the dealership, simply to collect the car, all paperwork was completed online.
Thanks Jake for all the help and a really smooth transaction. Highly recommended.
Tasha Mesbah was extremely friendly and proffesional towards our family who went to see the car and also managed a test ride for us for the same x7 we were interested in. She was very prompt with her response thrughout the purchase. 5***** :) for her
Regular progress updates & helpful handover.