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Faultless as usual with outstanding service by Gareth.
Convenient location, great service and reception and comfortable waiting arse
I've not given a 5 as I had a long wait, half an hour, before being seen when collecting my car. However, the overall service, quality of the car being cleaned and fixed was great.
Other than the amount of time I was kept waiting I even asked if the service warning on the dash had been reset which I was assured it was. Didn't notice when I left the dealership but the following day I noticed it hadn't meaning I had to return.
After visiting the service i pop in to enquire about changing my Car, i found one i liked and said i would receive a call later that day and an email with the details, this was last week and still haven't heard anything.
Friendly and professional staff.
No issues with Sytner Leicester on this visit
They always exceed my expectations
Its what I have come to expect from Sytners
Very helpful & professional
All work carried out in a super efficient time.
I'm happy. It's just the credit card balance which isn't.
As previously stated service excellent
Awesome experience which wasn't expected at all. Far superior than that experienced with Mercedes with whom I've also been getting new cars for the last 10 years.
The booking process was painful and i ended up formall complaining at a few levels, however the team tried to make it up to me and the repair / maintenanance works got carried out well the guarantee process was straight forward.
Service completed in the time frame given and information provided.
Rob in services took complete care of my whole case and kept me updated regularly
Found dishonesty from bmw
The services advisor was very professional and knowledgable
The only reason not given 5 out of 5 is that courtesy cars are no longer provided and since this was the 4th time that my car had been in the garage for the same issue, a courtesy car should have been provided.
The people I felt with was both polite and professional
The Service i had was fine but the fix to the creaking seals around the doors cost £150.00 (including Diagnostic) but the the problem returned 11 days l I have notified Sytner Leicester and await their contact.
Loved the people, ability to work once waiting, quality of waiting area although suggest rethink of intro of non reusable and non recyclable cups - prefer reintroduce china cups
Very good service from both Rob Murkett and Lorelle Whittaker. They both delivered good customer service and kept me updated.
The main contact, James Howitt, was good but when I picked the car up I waited over 30 minutes. The dealer seem to have quite a few staff but was very badly organised. I don't think I was the only frustrated customer.
Courtesy car waiting. Very efficient
Just great service no waiting, or hanging about
Well handle by James
Extremely competant and organised throughout
Booked car in for a simple service at 10.00 told you I have no transport to pick car up so I have to walk back from Narborough please let me know as soon as it is ready waited all day cracked @17.00 hours told ready 5.15 Taxi £8.00 not happy.
Great customer service.
Sales are excellent but disconnected with service - although Gareth was very helpful, far too many 'errors', pricing is completely out of sync with work undertaken, trust has definitely taken a dent after numerous cars and recommendations
Everything was smooth from start to finish.
Sytner team is very good; however certain answers given on tyre pressure tolerance and boot vibration are not satisfactory.
Everything done properly within the time limit. Great service.
Everything ran very smoothly collection and drop off made simple.
I have always received a warm welcome at reception and everything is explained and confirmed as to what is going to happen. I can sit and work while my car is being serviced and have a cup of coffee too. Lastly you can have car cleaned.
I always put 5 stars before but the reason I put 3 stars now is I brought my car in for some faults on the car it got fixed and it give the same problem after 10 days and its very expensive to fix.
Very pleasant and polite
Excellent Service. He also gave me additional information on when to inflate my tyres. I find this very useful and this level of service ensures I always come back to Sytner.
It's just fine.
Good job exactly spot on
An issue I identified when purchasing the vehicle was not resolved. Sales Manager claims I left it too long to return. However I was following his staffs instruction who advised to bring it in when next service due. Which I did
As always Sytner excelled.
Too long waiting times even though you book a time in with the service reception. on average you have to wait around 10-15 minutes to be seen after your booking time. Also on collection times, again you have to wait to be seen, longest was 1h.30 mins
Well looked after by the customer service advisor throughout the process
I was kept informed of progress and my car was ready on time
Able to get us in for an MOT same day
Job was done insuppose
Happy with service, only less than 5 stars due to price.
Excellent customer service all round
Never received the recall about the faulty prop shaft we may have moved but you had my mobile number. It could have been serious. Also when it was done a warning light came on and I had to take it back because the wheels were not aligned correctly
The garage were great except they don't offer pure personal leasing deals on PCP for finance.
Very supportive team.
Took my car in for minor fault , happened to bump into person who sold me the car and so he made sure they looked after me - Harry Swindell. That's what you call service !
Smooth, staff waiting when I arrived, swift 1st service, particularly liked the video. Excellent valet.
Really good service
repair done without problems quickly
Ashley who dealt with me was helpful, friendly and efficient
They were helpful in price matching the tyres but could have been more competitive when compared with local suppliers I was not informed that the inspection would be all day and I should come earlier as possible when booking
Fast reliable service.
all good and no problems
Courtesy call before service, courtesy car during service and I was very well informed about the work by Ashley during the service
Good communication. Job finished on time.
Dirty black marks residues left on bonnet front, side door both sides near handles and on steering wheel / gear shift stick & all component touched by mechanic. Not expected at all. In future please wipe this off .
The car came into your garage to cure a problem with water getting into the boot. When the car was returned there was a considerable amount of water still in the boot. This created a doubt has it been fixed or not?
The garage were friendly, down to earth and very informative. Much better than previous locations visited.
Problems were identified and dealt with in a timely manner
I asked for the screen wiper jets to be looked during the service as they were not functioning well....this did not happen and the car clean (interior) was poor.
promt collection and delivery
Facility is very good.
deducted minor point as the tyres were a little underinflated for which i received a warning via the board computer. inflated myself at the nearest petrol station to the correct levels.
first class service, kept informed, nice area to work in whilst waiting
I am still waiting for a call back as promised but nothing arrived, I even complained to the manager on the day??
Good communication and contact
Service carried out and minor problem with one of the supplied keys sorted.
Very easy to talk with everyone and very helpful and courteous staff
Carl Hill in sales excellent but see above. Also on VEhicle Health Check on 28/10/19 the measurements for the tyres were completely different to the measurements for the MOT Health Check one week earlier!
Poor customer service as above. The service manager didn't call me back within 10 minutes as he suggested. I called an hour later and he lied to me about leaving a voice message. I was waiting for the call and it didn't come. Neither did the voicemai
My car has gone in for same fault, atleast 5-6 times this year and still same error. I collected on Saturday and error is back on Monday, I really dont know what to do?
Always get a great service and the staff are always friendly and polite
Polite and efficient.
I was dealt with very quickly and felt like I was really being looked after
I had no issues
Much improved service with great explanation as to what was the cause of the issues. Car returned like new inside and out. Thank you
Everyone very respectful and work went to plan therefore less stress
Staff was excellent, price was on high side
Accurate, friendly, good waiting area, drinks.
There wasn't anything not to like
Courtesy care supplied was inadequate - I have a large 4x4 with auto gearbox and was given a manual gearbox 116d. I was told that was all that was available.
Polite and very informative
On booking, told that it was possibly a reboot for the connect. Not informed that it may take all day as told at check-in. Others issues such as cups, post finishing wait, having to chase up to left as car in exit - No characters left to explain !
I asked for the drivers window screen wiper to be looked at but its still just as noisey.
A little disappointing that I was sat in the service centre for 7 1/2 hours waiting for a software update. As it was due Engine Management light I accept the car was brought in a short notice but it is a long time to be sat waiting
The whole process from initial enquiry through arrival, explanation of service, customer care, waiting area and the added extra of taxi to shop and pick up was excellent. Anybody who is lucky enough to own a BMW would be a fool to go anywhere else.
The amount of time I had to wait for my car was due to one of the technicians wasting time and not working on my car. I brought this situation to the attention of the service manager at the time. Also, my expensive dashcams were disconnected wrongly.
Service and video was fine. As before just drop off and pick up
Pretty much the same as above really.
my job was explained very well and felt i was treated very well.
All issues resolved
Good communication throughout, time keeping was perfect!Picked up a clean washed car..
You only know how good the service is when things go wrong. When we had to return our car for an existing fault, Karan at Leicester looked after us, fixed the problem without charge and cleaned the car. No fussing, no excuses.
great service & were able to get my tyre fitted next day
The car was booked in for an end of warranty check. When I arrived I was advised that a full service was due, and this would take 2 hours. After 80 minutes I was advised that a recall was also in place and the car would take another 3 hours.
have never used them before as live closer to Derby but after the really bad service i received there with my last BMW I decided to drive the extra miles to Leicester, What a totally different class of service i received, I was very very impressed
Fully check up and then on the time that done the job
This visit was for MOT only
Everything I needed to know was covered in a friendly and professional way
I've used the Leicester branch now for several years which I've had a problem once a year when my car is under warranty I've always had a pleasurable experience with no issues problems have been fixed without hesitation
Good service conducted mainly by email/telephone from France
My BMW issue sorted out ASAP
Because I had a problem and needed the car checking Synters fitted me at very short notice.
Great service, Only criticism is to remove the signs above the drive port that advise people to wait in the car if you actually want them to report to reception themselves.
Long wait to be served. On arrival the fast lane was completely blocked with 5 other cars. After checking in at reception I had to wait 20 minutes or so before I was seen by the service agent. A bit disappointing.
Generally good service from the Leicester branch, somewhat let down by something the Coventry dealership neglected to inform me prior to my purchase of their own demonstrator vehicle.
The job was completed to my satisfaction and your representative Karan was very helpful.
Staff are always really happy and helpful.
The gentleman who checked my brake pads was very honest and advised they still had a further few thousand miles of wear and did not require changing at this time. I appreciated his honesty.
I cant fault it
Very attentive and friendly service
Very good service, also extra thanks to the technician who stayed late into the evening to finish my car.
The reception was quick and efficient,the service was carried out within the time that the dealership indicated and my car was returned washed and vacuumed .
Car brought in Wednesday. Diagnosis was new EGR unit. Told parts would be fitted next day. Rang next day to be told parts not delivered so would be Friday before vehicle would be fixed. Luckily was able to get a courtesy car eventually
It would have been 5* but for not resetting the brake service light. Will ring on the 7/10/19 to get it sorted.
Would've given 5, bit my surname was (and still is) misspelled, despite the correct details have been provided.
Service was generally good - only improvement could have been the interaction with the Lease Company
Great friendly and efficient service. Very helpful.
BMW did what they said they would do without and hassle
Great service and so relaxed, no hassle
Lorelle was fantastic and made the repair of my vehicle an easy smooth process.
Good because I was kept fully informed via videos of work and necessary repairs. Poor - although the bodyshop had information regarding personnel that could complete the repairs on the alloy wheels - they have not advised me.
I was waiting for my car and it came out into the completed lane for collection but I waited for almost another thirty minutes before I was called to have it returned.
Car serviced 19/9, lost one hour On misunderstanding, then lost 3 hours having to go back this Monday because air conditioning (serviced Friday) was making an unusual noise, to be told I have to bring it back a whole day on 17/10, no courtesy car...
More availability than any other dealer to get the car booked in. Used a technician who drives the same specification of car to look at some issues I had been experiencing.
The service provided by Sytner in Leicester and Bryony Burndred who looked after me, were exemplary!
Mostly I was satisfied, but I had three new tyres fitted which were all different makes, I commented to Sytners who said they would come back to me, and I have not had any response as yet
Works was done on time, car was vacuum and cleaned, my only complaint was why my dashcam was deliberately disconnected by the technician?
Very helpful, responsible and professional. Great place to go to.
Took a little longer than anticipated but customer service was excellent.
My car was damaged by the technician but there has been a very good response to repairing this and I am very happy with that. Obviously not having the car damaged would have been preferred.
Did what was necessary on the date agreed and gave me a good courtesy car
Looked after very well and car returned looking like new
Very helpful and understanding, got me in quickly, which a business user is very important, no one wants to drive a bmw with a fault
When the car was returned following a major service it had to go straight back into the workshop as it would not start properly. This was quickly resolved but disappointed the car was not fully tested prior to return.
What I expected from a main dealer. Excellent friendly service
Everything easy from start to finish
Nice surroundings - good coffee
Great service from the sales team and servicing department.
Ashley was very accommodating and helpful.
Arrived at 7.45am and was on my way for 9.30am. Excellent service from Lisa Walters and Danielle Chester
Ashley kept in touch and i found this quite helpful to only be dealing with one person.
For people from reception.
Everything went to plan in terms of dropping car off, picking up courtesy car, everything completed on the day
Car went in with a fault, fault was diagnosed and repaired drove home after work and same fault warning light came on at the cost of £444 not a happy customer
Pressure selling, desperate to make a sale it's totally off putting. Should spend more time investing in a loyal customer, than trying to make a quick sale. Things don't get done in time frame promised. Asked for manager call back and didn't get one.
Well organised, prompt service and very professional.
I was very unsatisfied with the service recieved my car wasnt ready when I had been promised and when my car was ready I had not been contacted through the right channel but instead sent an email only , also I was quoted 3 different prices after we a
Again the staff are professional but the fault with the car couldn't be fixed without a costly repair bill, a fault that shouldn't have occurred so early on.
Customer service is excellent.
friendly efficient service
Very satisfied as my car feels like brand new and also sorted my door panel for free of charge.
No apparent problems with this visit but they have failed to find an irritating occasional rattle from a previous service visit.
Always good experience
Mandy Blackmore my sales contact was extremely knowledgeable and is obviously very experienced and she was most helpful in every aspect throughout the transaction.
I was satisfied with the sales personal and their attention to detail
Jaz was extremely good
Kept up to date with progress
It all ran very smoothly.
I cannot mark this because of the answer in the first section.
Everyone was so helpful and couldn't have done more to advise, make me feel at ease or keep me updated throughout the entire process. Kirsty was wonderful!
The service was very professional yet friendly. They were able to get my new car delivered at short notice. The sales assistant was very good at identifying my needs and proposed me a good deal. Very good customer care also on the delivery day.
The sales person (Jaz Attwal) was excellent and a pleasure to deal with.
When problems araised, they were easily sorted by staff so the purchase and delivery of the car went very well
Very professional and efficient
Fantastic Jake Heath was fantastic
Delivery could of been quicker
Great service and very helpfull.
We received excellent customer during our purchase. We received excellent service from Mr Eoin. He was exceptionally helpful, courteous and knowledgable. He has made everything easy and convenient for us. He's a star.
Help me nicely
Know the manager for long time and very gentleman
attentive, friendly and knowledgable!
I felt like the only customer Sytner had to deal with that day everyone was brilliant especially Mandy and Jay the personalised buying experience they gave me was exceptional!
Eoin the sales rep was brilliant explained everything very clearly found the car we wanted and delivered on time
The service and advice received was first class.
Delivery on time ease of purchase very good
Competely friendly staff were professional throughout the who sales process from entering to driving away with my new car
Fast delivery and turn around of the vehicle. Elliot was great with showing me and family around the new car.
Good car Good price Good service What else is needed Just hope the the car services are as good
This is the 3rd car I have bought from Jaz & once again her service was impeccable. She always has a welcoming smile & is friendly & polite yet remains professional. She kept me updated & ensured my car was delivered promptly. Thanks again.
Very satisfied straightforward easy
The car was presented in excellent condition and the sales person and finance person were a great team.
BMW Sytner Leicester always helps me out when needed.
One of many M cars I've owned,always the very best to drive in my opinion. Proud to be in one.
I had a fantastic overall experience with on this occasion and a major factor in this is the excellent service offered by the sales representative Eoin. He deserves true praise!
Everything explained clearly
Jaz Attwal epitomised what Customer Service is all about. She has been a true
Would have given 5 stars, but only reason for 4 stars is that the car had a small dent/scratch, which I noticed on collection. It must have happened during vehicle preparation and caused unnecessary inconvenience to get us sorted.
Jazz in showrooms looked after me so well couldn't fault her help
The sales person at Sytner was excellent and had a hard job to turn us around after we decided to cancel the order due to the poor customer experience with the business manager called Greg.. On her own she would get 5 stars. Name was Olivia.
Again Niall and his colleagues made us extremely welcome and valued
From initial greeting to handover the service was excellent.
I tried to answer but 250 letters was not enough room. So sales technique and lack of information will have to suffice.
Service and follow up completely satisfied, it's just the issues with the vehicle itself
The sales team led by Jazzer's were professional, yet friendly. This is the third BMW I have purchased at Sytner Leicester and the second handled personally by Jaz.
very good service
Smart clean showrooms, friendly knowlegable staff, plent of models available to browse. Staff were attentative withut being pushy.
I would recommend BMW to friends and family very good experience
Perfect sales executive
Kirsty Collins has been amazing through this entire process. She has gone out of her way to help even post delivery of the car.
Nothing to complain about . Everything on time as promised, staff very pleasant and car looked superb.
Superb motor. Well prepared
Everything was helpful and easy to understand, including the test drive.
To be clear, our sale person, Olivia Wright, was excellent throughout the entire process. Whilst still new to the role, she showed compassion and absolute commitment to do doing the very best for us at all times. Sytner as a whole, however, has not.
Very happy with the sales team and delivery of vehicle - love my new car! The best experience I've ever had buying a new car!
We were very pleased with our trade in price. This went a long way towards us deciding to purchase from BMW
Ditto. Seamless hassle free ordering, delivery on time and outstanding customer service from Mandy Blackmore.
All the staff were attentive, helpful and friendly.
Taken care of through whole process by Jacob.
Completely satisfied and we were treat really well by Jaz throughout
Haggling very civilised with good deal obtained. information on new car regularly updated and collection efficiently done.
Everything was flawless. Eoin was truly a Gem.
Carl was very good, kept us up to date.
Love my new car
Niall was really helpful and knowledgeable
Our first choice of vehicle, having paid a deposit, was subsequently unavailable. This was both disappointing and frustrating, but staff responded in an excellent manner to source an alternative vehicle.
Olivia Wright, Leanne and Sarah helped me buy the car. Polite, professional, logical, very competent, and likeable. Great staff, congratulations. Olivia Wright was excellent throughout. Thank you.
I love buying BMW's from Sytner, I feel that they want to work with me to provide me with the car I need and want and not just sell me a car. Its an exciting time buying a new car and I want to enjoy it. I did!!!
They located the car I wanted at a good price and offered a highly competitive finance deal.
The support has been really good. That's the reason I have taken my second X5.
Jaz was attentive, friendly without being overbearing like some sales people can be. I felt valued as a customer.
Efficient and friendly. Knowledgeable.
Kept up to date throughout by Jaz Attwal - excellent service. She is also very enthusiastic about the brand.
everything was done that was needed to be done before we took delivery and we were always kept informed
Completely satisfied as Jaz the Sales Person was very helpful and did everything i asked.
My sales rep Kirsty Collins was a pleasure to deal with, always available to answer my queries and gave great customer service throughout the journey
Always on top of the job in hand.
Niall was so helpful
Exceptionally attentive and knowledgeable staff who genuinely are customer focused.
Some of the extras we requested to be thrown in were rejected on the day of collection of the car however everything else was on point and even aftersales is warm and friendly.
Overall experience was excellent. Professional yet friendly approach with everything laid out very quickly to enable a hassle free decision. Salesman was fully prepared for my visits so overall it felt very efficient
Vehicle was through motability scheme. When collected vehicle I was very disappointed the way after collecting vehicle I was getting calls from niall saying I need to bring vehicle back as I need to make extra payment. Had to speak to motability
Salesperson was great
Everything was ready on time and sales person was very friendly