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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Debra Zawadzka

General Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Sam Callender

Aftersales Manager

Dave Eaves

Parts Manager

Raj Makvana

Bodyshop Manager

Arrash Erfan

Service Manager

Leigh Juin

HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to set up / seamless on the day / kept informed of progress and issues (of which there were none) / courteous and helpful staff.

Service

Updates were good, communication was good also.

Service

The colleague Kinna Arden has provided me great service and is an asset to Sytner Leicester

Service

Arun was brilliant, gave me all the information and kept me informed.

Service

Excellent service

Service

No issues

Service

All good as expected

Service

Efficient timescale and good communication

Service

Superb and efficient

Service

Easy to deal with, helpful and proactive.

Service

Everything done following Covid safety measures, comfortable area to wait and staff friendly and helpful throughout my visit.

Service

Karan Soni was looked after me from the time I booked to the time I collected my car was excellent. Karan kept me informed at all time and was very prompt with his timing -which ultimately impacted me in not wasting time.

Service

1 word fantastic

Service

Very organised, well executed visit. Good advice given and the work undertaken on time. Another excellent service visit.

Service

Well done

Service

My experience was great - Bryony was very helpful and knowledgeable. The service centre is comfortable.

Service

Excellent customer service from beginning to end. Friendly and efficient staff make a big difference. I had to leave the service centre bya specific time. Car ready and waiting.

Service

Everything went well

Service

Karan has gone above and beyond to ensure that my car is save the cost of repairs he managed to sort with BMW to cover the whole cost after issues we have with family he has taken the load and made life a little better

Service

Brilliant service from start to finish. From dropping the car off, to keeping me informed throughout the day and right up to collection. all done in a safe environment.

Service

Really slick and efficient service, and Arun was on point at all times

Service

Everything was explained & the team were very attentive.

Service

Polite, authoritative staff.

Service

All work carried out and provided with a video and continual updates

Service

From the point of check in process & acceptance of my car to the workshop, including the communication exchanged throughout the term required to complete the work, Gareth Jenkinson & Neil Macintosh have managed my expectations perfectly.

Service

Lisa is excellent

Service

I am very happy with the service I received.

Service

Very happy with this visit

Service

The customer lounge is very comfortable, the staff keep you updated regularly as to the progress of the work and the complimentary refreshments are plentiful and good.

Service

James on service and Carl on sales are brilliant, kept me updated throughout the day and gave amazing service, I have had issues with sytner Sheffield since day one, but nothing was too much for the guys in Leicester

Service

Got appointment quickly. Very professional but friendly staff

Service

Great service

Service

Work carried out as per quotation and without any issues.

Service

All aspects of the customer service process were very good.

Service

Had a problem and it was sorted

Service

Staff were helpful in a crisis re our problem with our car that wasn't even purchased from yourselves They assessed the vehicle were sympathetic and when we went to the repair shop we were impressed with the cleanliness professionalism & efficiency

Service

Very helpful staff.

Service

Ashley couldn't do enough for me, the man is a credit to your organisation. I also left my laptop in the courtesy vehicle and he helped retrieve it.

Service

Work was done to a high standard

Service

Easy to book

Service

Excellent service from Leicester Team

Service

Because I was very satisfied

Service

It was how it should be.

Service

As stated before happy with the service provided by the BMW team

Service

Fast efficient service and always updated on progress.

Service

Completely satisfied

Service

Brilliant service and a nice clean car.

Service

Staff , especially ARUN, was very helpful, nothing was a problem

Service

Good communication and everything on time

Service

Due to karan and his service provided through our start to finish when we came in and spoke to him on the day

Service

Good customer service. Helpful staff who kept me updated on the "repairs" regularly and was happy to answer all of my questions when I went to pick up the car.

Service

Kept in the loop with what was happening, calls always returned etc

Service

The was excellent,very efficient. I was served byLisa Walters, she was very polite,friendly and courteous. S

Service

Kept within projected time.

Service

Had to wait longer than expected, otherwise service was great.

Service

Everything went to time and was a smooth process from start to finish.

Service

Great experience, fast service and response

Service

Advisor was very helpful, Health check with the video by a mechanic was detailed and very well explained. Confusion over courtesy car and long wait to book car in.

Service

Always very professional and friendly. Very confident in their ability to look after my car.

Service

It was a pleasure to bring my car to Sytner. Lisa dealt with me quickly and efficiently at the start and Sabrina was a star throughout the whole process. She kept me well informed and ensure the cat was washed and ready to go at the end!

Service

Very efficient and kept informed all the time

Service

My liaison person (Kammy I think) was super friendly, helpful and kept me in the loop at all times.

Service

Kept me informed of progress/issues regularly

Service

The staff that dealt with me was really helpful and professional. Her service was excellent.

Service

Kinner Arden was my service advisor and he was fantastic! Really made sure that my car was thoroughly checked and if any repairs were needed he will order parts in advanced. Also, kept me informed of updates. Never had this service elsewhere.

Service

It was great satisfied service

Service

I noticed an issue on the Thursday, admittedly I went through my extended warranty company but they couldn't see me till the week after. Sytner Leicester could see me the next day. They diagnosed the fault & had it fixed in the day as well

Service

I'm a motorbility customer BMW have treated me with respect some other dealers of less quality cars have not been quite so good from what I have read about well done BMW

Service

From arriving at reception I was greeted and asked what service I wanted then asked to take a seat and asked would a like a drink. Very friendly

Service

Work was completed on time and frequent updates given on progress.

Service

Appreciated the video check of whole car, very reassuring

Service

Everything went to schedule , collection and return of vehicle.

Service

Good service experience

Service

Beside the recall replacement of a front air bag I was very impressed with the excellent hand wash of the car - whoever washed and vacuumed my vehicle deserved a pay rise.

Service

Excellent customer service

Service

Everything done with clarity and attention to detail

Service

Professional environment, prompt service, knowledgeable techs.

Service

Easy to book service, the problem was resolved promptly and I was kept well informed of progress throughout the day.

Service

Nice to have one person to deal with who was extremely helpful

Service

Because my wife and I were treated very well.

Service

Mot - car came back checked and cleaned ??

Service

Arun who was my contact was excellent. What a pleasant young man. Courteous and responsive.

Service

The service was prompt, professional and courteous.

Service

Did a 90 sit and wait for brake fluid change nipped out for something to eat got a video sent about my car and a phone call when it was ready all done no hassel !

Service

Excellent service from the minute you go in to the minute you leave, customer care at it's best and my car was cleaned spotlessly

Service

Great customer service with friendly professional staff. I rang Leicester directly myself to book my MOT when the BMW central booking system failed to call me back as promised. My request was dealt with efficiently and promptly.

Service

All good

Service

MOT was done in the time specified and the car was washed and hoovered.

Service

Personal service from Sofie was excellent. Again totally hassle free.

Service

Easy booking process, friendly service advisor and extremely efficient while you wait service with complementary car valeting.

Service

Kept me up to date, helped get car back quickly the next day.

Service

Great staff, everyone's really helpful and responsive

Service

Fast and efficient.

Service

Clear explanations at all stages, good facilities whilst waiting

Service

Car serviced as needed No extra issues

Service

Very happy with the way they explained to me about my car step by step going through its service and whole process of customer care. Thank you SYTNER BMW LEICESTER!

Service

Great efficient service

Service

Lorelle and servicing engineer very efficient and friendly

Service

Overall great experience

Service

All completed quicker than expected

Service

I particularly liked the information given via the video

Service

The work was completed in the time stated, the car was presented clean on collection

Service

Very professional in every way possible and very polite

Service

Always satisfied ??

Service

friendly staff... kept me informed

Service

Car was picked up on time, and returned clean and tidy. I was contacted (via phone) beforehand to explain the process and was kept up to date with progress. Paymrnt method over the phone was easy.

Service

Car service completed and fault I had fixed with my car fixed.

Service

Happy with service, provided with an office which was appreciated.

Service

Good Service and did what they said when they said they would

Service

From drop-off to collection of my car, the experience was slick! All COVID safety precautions were taken and I was looked after well.

Service

Sorted the problem

Service

They did what they said they would do keeping me informed of what was to be done and what was being done.

Service

Kept updated on progress of my vehicle

Service

Brilliant. Was very quick to get booked in and the staff are lovely. Would like to have more times to drop off the car though as the hours coincide with my working hours

Service

Service Very good

Service

On time and offered free car wash which was accepted

Service

Easy to book, and all ran smoothly

Service

Karan did a good job of keeping me updated throughout and liaising with the RAC Warranty company. Thank you.

Service

Great service and always informed of progress

Service

Great service advisor Arun

Service

Service was excellent, and the COVID precautions in place were very strong.

Service

Wouldn't use another bmw branch, I was recommended to use this branch over another closer to home by a BMW technician and recommendation was completely correct. Loyalties will remain with BMW with their service received on every visit to date

Service

Easy good value

Service

Keep in top of everything and washed my car

Service

Everything went smoothly. Another fault was identified and was dealt with promptly. Was given the hire car for extended period while the works were carried out on my car. It was nice that I didn't have to rebook my car in again to fix the fault

Service

Kinna was extremely helpful. I needed a loan car and only drive manual vehicles. He ensured that he could accommodate my needs, understanding the importance to me.

Service

Easy to book and efficient service process. A professional experience.

Service

Timing is everything - a car I had enquired about was already reserved, but when it came back on sale a chance follow up enquiry meant I was able to purchase it. Neil was excellent in all aspects and rectified any issues with the vehicle brilliantly.

Service

Friendly people and great service.

Service

Just very good and informed all the way

Service

really quick and easy to check in

Service

Kept informed of progress in diagnosing an electrical problem all the way through. Gareth Jenkinson was the senior service advisor who was always polite, professional and strived to solve the issue which was not immediately obvious.

Service

It was a pleasure visiting the garage, all the staff were extremely helpful and courteous. Booking in was done quickly and without delays. The car was returned cleaned and ready ahead of time

Service

staff made it easy

Service

As usual I was warmly greeted and despite the easing of restrictions Sydney still had Covid precautions in place. Sammie English kept me informed about the repair.I was thrilled with the mechanic who fixed the boot lock and car was thoroughly cleanec

Service

Easy to work with!????

Service

No problem making a booking to meet my own schedule. Service completed within the time specified. I had forgotten my wallet and I was immediately provided a courtesy car to allow me to nip back home and pick it up. BMW service with a smiling custome.

Service

My service was very well planned organised and executed on the day. Addition discussions have been discussed and dealt with promptly.

Service

I have used Sytner many times for servicing my vehicles. l have never been disappointed hence always return as service becomes due.

Service

Easy, fast, attentive. Car was supposed to be ready by 4PM but was completed 4 hours early which was great!. I liked the fact that the service advisor double checked with me the service requirements and if I wanted it washing (I did not).

Service

I was in and out, with a courtesy car, in about 15 mins. Car was ready at my specified time, and clean and vacced

Service

No issues or complaints, also accommodated extra work on the day

Service

When you receive an impeccable service there is no two ways about rating the experience . Keep up the good work .

Service

The staff are all very polite and helpful right from first point of contact, keeping in touch throughout the day to report on progress and the quality of service is excellent.

Service

From start to finish the service was seamless. The way the different people handled their various responsibilities made you feel like you were the most important customer to them.

Service

Everything was dealt with satisfactorily.

Service

From the reception to getting my car back was a good experience on the way I was treated.

Service

Greeted with respect and kindness from all members of staff. There was a friendly and calm atmosphere and the service provided was very professional.

Service

purchased 5 BMW's now from Sytner BMW and have always been satisfied with the experience

Sales

Experience was wonderfull

Sales

Friendly polite staff made you feel happy to do business with

Sales

Very quick and efficient. Very well organised and ready straight away to greet me and complete the paperwork brilliantly.

Sales

No faults

Sales

The team were great throughout and the process was all done remotely meaning I could still do my work day Eoin and Niall were helpful and kept me up to date with everything and worked to be able to get the car I had discussed with them very quickly

Sales

Purchase was strait-forward with delivery and handover on time. Follow up phone call to ensure everything o.k.

Sales

Always given all the options and suggestions which are always to benefit the customer.

Sales

Despite various supply chain issues and the late delivery of the vehicle the service was excellent

Sales

The experience was great. Very helpful, the vehicle was what I wanted and was ready quickly.

Sales

Very helpful staff

Sales

Elliott Norton was our sales adviser, he know the answers to all our questions ans was very helpful.

Sales

Sales staff went out of their way to ensure my vehicle requirements were met.

Sales

I felt very welcome I don't feel any pressure to buying a vehicle

Sales

Easy, professional and a nice experience

Sales

Great experience having had company cars for 25 years, it was fantastic purchasing my own once again.

Sales

It was great to get regular updates so you knew where in the process the car was.

Sales

Sensible part exchange, kept well informed, and delivered on time.

Sales

Collected car at arranged time, all paperwork available, offered refreshments.