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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Matthew Doar

MINI Brand Manager

Kristian Coe

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There was a problem with the computer links that prevented the car computer being updated to record the service undertaken. This will require another visit to complete hence not complete satisfaction.

Service

Completed in no time,

Service

Sytner Leicester were extremely professional.

Service

As above, far too expensive. Refused to cover corroded wheels under warranty - very poor service

Service

I have purchased 9 cars from BMW but there appears to be a rattle from my current car. It’s been there from day 1 and the car has been in 4 times. Whilst there is a slight improvement and the staff have been excellent, it really needs to resolved.

Service

the car that was given to me, had lower tyre pressure, no washer fluid. Danielle was great and was very friendly and provided great customer service, probably the best service to date I have received fro Leicester BMW.

Service

My BMW needed to have the computer re-booted, the service centre did not offer to reset all the things that are needed, ie bluetooth for telephone connection, I have tried to reset this myself but will need to revisit the centre for them to do it.

Service

Why book a car in for service if service parts are not in stock.

Service

Had to wait sometime before I could handover my car on the day. After collection, then had to return as a warning light appeared, had to wait over 30 minutes for this to be looked at, fault was due to the technician who worked on the car.

Service

On first contact is was told I couldn't wait with the car and would have to wait a month for a courtesy car. When I was booked in I did have brilliant service from Karin and Stuart. And I found out I can wait with the car so excellent.

Service

The job was done at the appointed time and done on time. Deducted 0.3 as I was charged for the work to start with but it was actually part of a service contract. I had to point this out. I'm also not sure how the service contract works.

Service

took nearer 2 hours rather than the 1-1/2 hours stated.I could see my car was parked outside for at least 5 minutes but had to ask if it was finished. It turned out it was.The quote I asked for regarding repair to the front bumper was not mentioned

Service

AS ALWAYS THE STAFF WERE VERY FRIENDLY

Service

Keep me informed of what is happening on the day & rather than waiting at the service centre they provide transport to a shopping area.

Service

Always been really good.

Service

The required works were carried out under warranty. Took a while to obtain the relevant part required. Took a whole day to complete the repair. Both I thought could have taken less time.

Service

was fab had updates via text and email also got a video

Service

It was a bit of a shambles. I arrived and the curtisey car I booked wasn’t on the booking form. Was told would only take 2 hours but I allowed 4 hours and it still wasn’t ready. I couldn’t wait any longer so didn’t get the normal valeting service.

Service

Rather disappointed that after ringing emergency number and they said would let service centre know I was coming that a brand new car was dropped off on Thursday afternoon and not completed until Tuesday afternoon

Service

Because there were no problems and of course I appreciated the Car Clean.

Service

Service advice made you felt you was an important customer of sytners

Service

Having taken a day off work my was car provided all day for a Warranty repair - identified in a Service one week earlier - the car wasn't worked on at all. The job was not picked up early enough by the service team to complete in the allocated day!

Service

All work completed as requested

Service

pleasant and efficient

Service

Satisfied

Service

On the service report it stated I needed two new rear tyres. I then ordered these only to find out the size detailed on the report was incorrect.

Service

Very satisfied with the service provided.

Service

Rob Murkett who looked after me was very professional and courteous towards me and gave me the feeling that he actually cared

Service

Relatively prompt. Professional

Service

I was very happy with the team whilst having my car serviced, however, after getting the car back I immediately started getting a coolant error. I received a customer satisfaction call and was promised a callback which never happened.

Service

As above

Service

Very satisfied

Service

Same as answer to question 1.

Service

I am unable to find any fault with the service experience and therefore award a deserved 5 stars

Service

Those who i came into contact with where friendly and professional, Kirsty the sales rep in particularly, she kept me up to date every step of the way, every staff member i spoke with were very helpful

Service

when I had the service i needed a part which was not in stock at the time a microfilter which will be done soon o am waiting for a call.

Service

car had a simple brake fluid change service. When I drove the car afterwards I noticed it was rattling from the engine bay, I found that the plastic cover from that area had not been fitted back into place at all.

Service

Very helpful staff.

Service

Everything was just fine. I would have preferred it if the car collection service was available as it was a pain to organise taking and collecting my car.

Service

Everything ran smoothly and I was kept up to date

Service

They kept me informed on my cars progress whilst it was being serviced.

Service

As above. On this occasion I waited for the service to be completed, but valeting of the car extends the waiting time.

Service

All went according to the agreed plan

Service

Still having issue with the driver side window which is now also effecting the passenger window.

Service

Booked in for pads and discs specifically but only the pads we recorded on the system.I was informed an oil service was due but hadn't been made aware of that before turning up. This wasn't as a result of inspecting the car.

Service

The MOT was done in good time and my car was also cleaned inside and out. The video is particularly useful for showing when brakes and tyres will need to be replaced.

Service

The car was due a recall work which I wasn't informed of and then damaged a part of the vehicle carrying out this work rendering it undrivable for 6 days. Luckily Ashley in service made this poor situation better.

Service

Prompt, accommodating and professional service.

Service

Took longer than I was told and tyres were not blown up to the right pressure -in fact omitted. Pressures were the same as when the car went in and were not even on both sides

Service

Everything was fine, although the person who did the MOT did not check the tyres properly and wrote down a completely different brand than what I have on the car.

Service

Communication . And personal service. Was good. However not sure tyre pressures were checked on my recent service

Service

Courtney Mason who looked after my car going through the fast track booking was brilliant

Service

Although it took a long time I was kept updated with the progress

Service

Good waiting room - tea - coffee, newspapers Car cleaned on completion

Service

The service I got from Sytner BMW Leicester has been fantastic. Danielle Usher in service has always been a pleasure to deal with and she has always gone beyond the service I would expect.

Service

Very pleasant and completed the work that was required

Service

The reception and my 'contact point' Danielle were most welcoming, clear and concise. No confusion! The centre was a pleasure to sit in, have some my time, enjoy a nice coffee and watch a video sent to me by the mechanic.

Service

very good service from start to finish.

Service

The customer service / service team will keep you constantly up to date with how your service / repair is progressing and nothing is ever a problem.

Service

Had no problems and had excellent communication

Service

excellent service no problems

Service

A standard experience, though lack of electronic tools to book servicing is a disappointment and fact that service consultants don’t remember you the next time is sad!

Service

The courtesy and professionalism were excellent

Service

Nice people but some issues I reported with the vehicle still remain.

Service

Good people. Fast turnaround once I had got the car to sure. My only complaint is that I would have had to wait for a month for a car to use whilst mine was in.

Service

I have always received excellent service. One point was dropped because the price charged was greater than that quoted at the outset. Because there was a gear box leak additional work was needed in addition to the service but I thought that was inclu

Service

Work on the vehicle was completed while I waited. It was all done within the time frame Karan provided. Easy and comfortable experience all round.

Service

Service advisor was very competent

Service

My issue was resolved exceptionally well with exactly what I could have hoped for. Danielle was extremely friendly and helpful and worked so hard for me.

Service

Very helpful in solving the issues with car.

Service

Great work by the Leicester team

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Work completed to usual high standard and on time.

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All requests were addressed

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I felt let down as I’d booked a driver to take me home & pick me up once service was complete. Only to be told driver was not available. So I had to wait over 2hrs

Service

Service excellent as always. Very professional and polite. Arranged for BMW to cover the cost of the parts due to the very early failure of the bulb - expected 10yrs. Final cost stil over £300.

Service

The support, information and advice given during my visit was excellent

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Brilliant service and staff were very polite and helpful

Service

A tad expensive for an oil change on my first service

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i did not had any problem at all.

Service

Service advisor did more than expected during my visit.

Service

As I waited at the centre whilst my vehicle was being seen to I felt I could have been better informed on what was happening and when it would be ready.

Service

This was the first time that the work had been completed on time and on budget

Service

I was given a courtesy car and was happy as there was no rush back

Service

They are very good

Service

No problems with the staff

Service

Clean professional environment and efficient staff

Service

Once car was booked in the service and communication from the adviser was excellent. Negative was how long I had to wait to drop the car off (20mins)

Service

Good feedback following service

Service

Every aspect of my visit was excellent.

Service

all done to my satisfaction and the car looked lovely after being cleaned

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I was able to get my car seen at short notice.The work was done quickly.

Service

Carried out in timely manner

Service

Sytner Leicester were extremely helpful

Service

My issues were resolved and most importantly - quickly, the same day.

Service

The actual service is excellent your mechanics do an excellent job however I was waiting 40 minutes to get my keys and the car was serviced the previous day. I would have preferred to have queued up and paid on my debit card and collected the keys.

Service

Did exactly what was agreed, in the agreed timescale. I was kept informed all through the process.

Service

Most of the time and this time round on site technicians have been prompt and professional to my needs.

Service

They did what they said they would do in the time they said they would do it.

Service

There was a little confusion regarding a loan car but this was quickly resolved by Danielle, she did an excellent job in sorting everything out for me.

Service

Having been advised when settling up at the end of the service that everything was fine and that there were no problems I was surprised to receive an e mail with accompanying video of my vehicles tires and brake discs. Wish to say more - no room left

Service

very well looked after and kept informed.

Service

I am always very pleased whenever I find that Lisa is dealing with my service and this time was no exception. She is knowledgable, personable and very efficient.

Service

Friendly staff and always welcoming.

Service

i had two problems with the car, the car went into a 12 month health check, and they notice issue with the vehicle.theyreplaced the tyre and replaced the gasket.then another health check and noticed all of the tyres were different depth and brake pad

Service

citnow videos contradictory

Service

Very courteous service, nice environment. Would have given five stars but service took a bit longer than was communicated.

Service

No quote given in advance of service despite being requested over phone. Also other queries raised over phone in booking not addressed.

Service

I’ve but lots of cars from Nial at Sytner Leicester and always have a great experience

Sales

Easy stress free purchase

Sales

When BMW were busy they didn't leave me hanging to long they got another employee to take charge which helped me as mother was with me and cant wait around to long thanks

Sales

Great centre and customer service

Sales

It was all good.

Sales

excellent service, this is the 2nd time we have used Sytner BMW Leicester

Sales

Tom and Sarah at Leicester were super

Sales

Salesman Elliot great and deal good. Minor issue when finance team member discussed Gap insurance but rectified on collection day

Sales

Welcoming and efficent

Sales

Again Mandy made the whole experience fantastic. Her customer service was amazing.

Sales

I like the friendly but professional atmosphere, the calm an unhurried approach, the sensitivity and effectiveness of the staff. Attention to detail is evident in most aspects of the service and I feel I have been listened to.

Sales

Jaz was excellent all the way through and kept me informed throughout the processes.

Sales

Very helpful and knowledgeable with their cars and specifications. Liam Bailey was very helpful and a pleasure to deal with unlike some I have dealt with in the past. Would be happy to purchase of Liam again if the price was right!.

Sales

Was kept up to date with all matters involving the car, including pick up.

Sales

I refer to the answer in Q1a

Sales

Available on the date abreed and ready to drive

Sales

Very happy. The car was clean and we was sat down where everything was explained. We also had a coffee made by Jas. :-)

Sales

fast, efficient service and good communication. Jaz is a consummate professional with very good interpersonal skills.

Sales

Kirsty has really been great throughout. Answering all of my annoying questions and getting things right for me at all times. Couldn’t have asked for a better sales representative.

Sales

The entire process was relaxed, not complicated and we were made to feel special.

Sales

mainly the attention we received from Jaz who notified me at all stages.

Sales

Jaz did a fantastic job dealing with me during my visit. After passing on the bad news about the Z4 not being available she did a great job finding me an alternative.

Sales

Sytner BMW Leicester gave excellent service from start to finish and handled the delivery of an automatic rather than the manual gearbox ordered extremely professionally and empathetically as I was initially very upset. I feel let down by BMW itself.

Sales

Choosing the car was made easier by virtue of the dealership having the full range available for me to see, a full days test drive was arranged. The car was perfectly presented and I was taken through any new features unfamiliar to me

Sales

Whole process very well handled and staff seemed to care and were knowledgable

Sales

As usual impeccable service by Mandy.

Sales

Good deal and Kirstie did all she could to sort the right deal and vehicle for us.

Sales

Good service from our sales executive who tried everything to get us an X3 on time after production delays.

Sales

The staff had to source, prep and deliver the car in 24 hours. An impressive achievement - well done to Jas and her team

Sales

I am VERY satisfied with the experience at Leicester Sytner BMW as always Jaz the new car sales executive looked after me expertly. Always happy to help & managed to get my perfect car by doing a 4 way dealer swap! Handover was in showroom brilliant!

Sales

The sales lady Jaz was excellent, both professional and friendly, a real credit to Sytners Leicester.

Sales

As above - Mandy and Leanne were great to deal with.