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Easy to set up / seamless on the day / kept informed of progress and issues (of which there were none) / courteous and helpful staff.
Updates were good, communication was good also.
The colleague Kinna Arden has provided me great service and is an asset to Sytner Leicester
Arun was brilliant, gave me all the information and kept me informed.
All good as expected
Efficient timescale and good communication
Superb and efficient
Easy to deal with, helpful and proactive.
Everything done following Covid safety measures, comfortable area to wait and staff friendly and helpful throughout my visit.
Karan Soni was looked after me from the time I booked to the time I collected my car was excellent. Karan kept me informed at all time and was very prompt with his timing -which ultimately impacted me in not wasting time.
1 word fantastic
Very organised, well executed visit. Good advice given and the work undertaken on time. Another excellent service visit.
My experience was great - Bryony was very helpful and knowledgeable. The service centre is comfortable.
Excellent customer service from beginning to end. Friendly and efficient staff make a big difference. I had to leave the service centre bya specific time. Car ready and waiting.
Everything went well
Karan has gone above and beyond to ensure that my car is save the cost of repairs he managed to sort with BMW to cover the whole cost after issues we have with family he has taken the load and made life a little better
Brilliant service from start to finish. From dropping the car off, to keeping me informed throughout the day and right up to collection. all done in a safe environment.
Really slick and efficient service, and Arun was on point at all times
Everything was explained & the team were very attentive.
Polite, authoritative staff.
All work carried out and provided with a video and continual updates
From the point of check in process & acceptance of my car to the workshop, including the communication exchanged throughout the term required to complete the work, Gareth Jenkinson & Neil Macintosh have managed my expectations perfectly.
Lisa is excellent
I am very happy with the service I received.
Very happy with this visit
The customer lounge is very comfortable, the staff keep you updated regularly as to the progress of the work and the complimentary refreshments are plentiful and good.
James on service and Carl on sales are brilliant, kept me updated throughout the day and gave amazing service, I have had issues with sytner Sheffield since day one, but nothing was too much for the guys in Leicester
Got appointment quickly. Very professional but friendly staff
Work carried out as per quotation and without any issues.
All aspects of the customer service process were very good.
Had a problem and it was sorted
Staff were helpful in a crisis re our problem with our car that wasn't even purchased from yourselves They assessed the vehicle were sympathetic and when we went to the repair shop we were impressed with the cleanliness professionalism & efficiency
Very helpful staff.
Ashley couldn't do enough for me, the man is a credit to your organisation. I also left my laptop in the courtesy vehicle and he helped retrieve it.
Work was done to a high standard
Easy to book
Excellent service from Leicester Team
Because I was very satisfied
It was how it should be.
As stated before happy with the service provided by the BMW team
Fast efficient service and always updated on progress.
Brilliant service and a nice clean car.
Staff , especially ARUN, was very helpful, nothing was a problem
Good communication and everything on time
Due to karan and his service provided through our start to finish when we came in and spoke to him on the day
Good customer service. Helpful staff who kept me updated on the "repairs" regularly and was happy to answer all of my questions when I went to pick up the car.
Kept in the loop with what was happening, calls always returned etc
The was excellent,very efficient. I was served byLisa Walters, she was very polite,friendly and courteous. S
Kept within projected time.
Had to wait longer than expected, otherwise service was great.
Everything went to time and was a smooth process from start to finish.
Great experience, fast service and response
Advisor was very helpful, Health check with the video by a mechanic was detailed and very well explained. Confusion over courtesy car and long wait to book car in.
Always very professional and friendly. Very confident in their ability to look after my car.
It was a pleasure to bring my car to Sytner. Lisa dealt with me quickly and efficiently at the start and Sabrina was a star throughout the whole process. She kept me well informed and ensure the cat was washed and ready to go at the end!
Very efficient and kept informed all the time
My liaison person (Kammy I think) was super friendly, helpful and kept me in the loop at all times.
Kept me informed of progress/issues regularly
The staff that dealt with me was really helpful and professional. Her service was excellent.
Kinner Arden was my service advisor and he was fantastic! Really made sure that my car was thoroughly checked and if any repairs were needed he will order parts in advanced. Also, kept me informed of updates. Never had this service elsewhere.
It was great satisfied service
I noticed an issue on the Thursday, admittedly I went through my extended warranty company but they couldn't see me till the week after. Sytner Leicester could see me the next day. They diagnosed the fault & had it fixed in the day as well
I'm a motorbility customer BMW have treated me with respect some other dealers of less quality cars have not been quite so good from what I have read about well done BMW
From arriving at reception I was greeted and asked what service I wanted then asked to take a seat and asked would a like a drink. Very friendly
Work was completed on time and frequent updates given on progress.
Appreciated the video check of whole car, very reassuring
Everything went to schedule , collection and return of vehicle.
Good service experience
Beside the recall replacement of a front air bag I was very impressed with the excellent hand wash of the car - whoever washed and vacuumed my vehicle deserved a pay rise.
Excellent customer service
Everything done with clarity and attention to detail
Professional environment, prompt service, knowledgeable techs.
Easy to book service, the problem was resolved promptly and I was kept well informed of progress throughout the day.
Nice to have one person to deal with who was extremely helpful
Because my wife and I were treated very well.
Mot - car came back checked and cleaned ??
Arun who was my contact was excellent. What a pleasant young man. Courteous and responsive.
The service was prompt, professional and courteous.
Did a 90 sit and wait for brake fluid change nipped out for something to eat got a video sent about my car and a phone call when it was ready all done no hassel !
Excellent service from the minute you go in to the minute you leave, customer care at it's best and my car was cleaned spotlessly
Great customer service with friendly professional staff. I rang Leicester directly myself to book my MOT when the BMW central booking system failed to call me back as promised. My request was dealt with efficiently and promptly.
MOT was done in the time specified and the car was washed and hoovered.
Personal service from Sofie was excellent. Again totally hassle free.
Easy booking process, friendly service advisor and extremely efficient while you wait service with complementary car valeting.
Kept me up to date, helped get car back quickly the next day.
Great staff, everyone's really helpful and responsive
Fast and efficient.
Clear explanations at all stages, good facilities whilst waiting
Car serviced as needed No extra issues
Very happy with the way they explained to me about my car step by step going through its service and whole process of customer care. Thank you SYTNER BMW LEICESTER!
Great efficient service
Lorelle and servicing engineer very efficient and friendly
Overall great experience
All completed quicker than expected
I particularly liked the information given via the video
The work was completed in the time stated, the car was presented clean on collection
Very professional in every way possible and very polite
Always satisfied ??
friendly staff... kept me informed
Car was picked up on time, and returned clean and tidy. I was contacted (via phone) beforehand to explain the process and was kept up to date with progress. Paymrnt method over the phone was easy.
Car service completed and fault I had fixed with my car fixed.
Happy with service, provided with an office which was appreciated.
Good Service and did what they said when they said they would
From drop-off to collection of my car, the experience was slick! All COVID safety precautions were taken and I was looked after well.
Sorted the problem
They did what they said they would do keeping me informed of what was to be done and what was being done.
Kept updated on progress of my vehicle
Brilliant. Was very quick to get booked in and the staff are lovely. Would like to have more times to drop off the car though as the hours coincide with my working hours
Service Very good
On time and offered free car wash which was accepted
Easy to book, and all ran smoothly
Karan did a good job of keeping me updated throughout and liaising with the RAC Warranty company. Thank you.
Great service and always informed of progress
Great service advisor Arun
Service was excellent, and the COVID precautions in place were very strong.
Wouldn't use another bmw branch, I was recommended to use this branch over another closer to home by a BMW technician and recommendation was completely correct. Loyalties will remain with BMW with their service received on every visit to date
Easy good value
Keep in top of everything and washed my car
Everything went smoothly. Another fault was identified and was dealt with promptly. Was given the hire car for extended period while the works were carried out on my car. It was nice that I didn't have to rebook my car in again to fix the fault
Kinna was extremely helpful. I needed a loan car and only drive manual vehicles. He ensured that he could accommodate my needs, understanding the importance to me.
Easy to book and efficient service process. A professional experience.
Timing is everything - a car I had enquired about was already reserved, but when it came back on sale a chance follow up enquiry meant I was able to purchase it. Neil was excellent in all aspects and rectified any issues with the vehicle brilliantly.
Friendly people and great service.
Just very good and informed all the way
really quick and easy to check in
Kept informed of progress in diagnosing an electrical problem all the way through. Gareth Jenkinson was the senior service advisor who was always polite, professional and strived to solve the issue which was not immediately obvious.
It was a pleasure visiting the garage, all the staff were extremely helpful and courteous. Booking in was done quickly and without delays. The car was returned cleaned and ready ahead of time
staff made it easy
As usual I was warmly greeted and despite the easing of restrictions Sydney still had Covid precautions in place. Sammie English kept me informed about the repair.I was thrilled with the mechanic who fixed the boot lock and car was thoroughly cleanec
Easy to work with!????
No problem making a booking to meet my own schedule. Service completed within the time specified. I had forgotten my wallet and I was immediately provided a courtesy car to allow me to nip back home and pick it up. BMW service with a smiling custome.
My service was very well planned organised and executed on the day. Addition discussions have been discussed and dealt with promptly.
I have used Sytner many times for servicing my vehicles. l have never been disappointed hence always return as service becomes due.
Easy, fast, attentive. Car was supposed to be ready by 4PM but was completed 4 hours early which was great!. I liked the fact that the service advisor double checked with me the service requirements and if I wanted it washing (I did not).
I was in and out, with a courtesy car, in about 15 mins. Car was ready at my specified time, and clean and vacced
No issues or complaints, also accommodated extra work on the day
When you receive an impeccable service there is no two ways about rating the experience . Keep up the good work .
The staff are all very polite and helpful right from first point of contact, keeping in touch throughout the day to report on progress and the quality of service is excellent.
From start to finish the service was seamless. The way the different people handled their various responsibilities made you feel like you were the most important customer to them.
Everything was dealt with satisfactorily.
From the reception to getting my car back was a good experience on the way I was treated.
Greeted with respect and kindness from all members of staff. There was a friendly and calm atmosphere and the service provided was very professional.
purchased 5 BMW's now from Sytner BMW and have always been satisfied with the experience
Experience was wonderfull
Friendly polite staff made you feel happy to do business with
Very quick and efficient. Very well organised and ready straight away to greet me and complete the paperwork brilliantly.
The team were great throughout and the process was all done remotely meaning I could still do my work day Eoin and Niall were helpful and kept me up to date with everything and worked to be able to get the car I had discussed with them very quickly
Purchase was strait-forward with delivery and handover on time. Follow up phone call to ensure everything o.k.
Always given all the options and suggestions which are always to benefit the customer.
Despite various supply chain issues and the late delivery of the vehicle the service was excellent
The experience was great. Very helpful, the vehicle was what I wanted and was ready quickly.
Very helpful staff
Elliott Norton was our sales adviser, he know the answers to all our questions ans was very helpful.
Sales staff went out of their way to ensure my vehicle requirements were met.
I felt very welcome I don't feel any pressure to buying a vehicle
Easy, professional and a nice experience
Great experience having had company cars for 25 years, it was fantastic purchasing my own once again.
It was great to get regular updates so you knew where in the process the car was.
Sensible part exchange, kept well informed, and delivered on time.
Collected car at arranged time, all paperwork available, offered refreshments.