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very well looked after and kept informed.
I am always very pleased whenever I find that Lisa is dealing with my service and this time was no exception. She is knowledgable, personable and very efficient.
Friendly staff and always welcoming.
i had two problems with the car, the car went into a 12 month health check, and they notice issue with the vehicle.theyreplaced the tyre and replaced the gasket.then another health check and noticed all of the tyres were different depth and brake pad
citnow videos contradictory
Very courteous service, nice environment. Would have given five stars but service took a bit longer than was communicated.
No quote given in advance of service despite being requested over phone. Also other queries raised over phone in booking not addressed.
very easy and cleaned the car as well
As above - was 20 min delay handing car over as lot of cars were waiting
It took too long to hand over the car.
Had to wait on this occasion both at dropping off and pick up.
Very efficient and courteous service experience. I havent given 5 stars because it took a bit longer than I expected to get the car booked in to get the drivetrain fault checked and also the courtesy car wash and vac didnt actually vac the car.
booked my car in for MOT 10.30 appointment got there at 10.15 car came out of work shop at 11.30 and parked,I was not seen till 12.00 I did not want car washing and was told that would make it quicker!!! Could have gone local garage in & out 40 mins
Because of their professionalism
Car was in for birthday check which is an excellent idea, only slight criticism was that you couldn't investigate even very minor faults, there was no flexibility on what was offered.
Overall experience was very good .
No complaints other than they did not cure an occasional irritating rattle.
Quick fix on the car. No curtousey car was available so I had to take time off of work.
Everything was dealt with in a manner that I would expect.
Cost too high for oil service
Tyre checked and repaired within 40 minutes.
Just enjoyed the complete experience of the fast track service.
They are always friendly and efficient.
The 90 minute service took 150 minutes and I wasnt informed about progress until I went to ask reception what was going on .
The report on the repair given to me by Danielle was reassuring.
again good customer care
Quality of staff and work completed
Would have been 5 stars but on collection the clock was showing the wrong time, radio pre-sets had been lost, seat and mirror settings had been altered and memory lost. Would suggest your technicians make a note before disconnecting the battery.
Facilities are top notch, easy to book in car, people are friendly and professional
Always enjoy visiting the showroom and service department.
the person who look after me was very good.
Ioewn or something like on reception was very good.
Again treated very well.
I was offered complimentary car cleaning. I accepted the offerWhen the car was returned I was struggling to figure out where it was cleaned. Even the windows had spotting everyone including the windscreen. The markings of wipers were present. Poor!
The staff are friendly and efficient. The actual service is done within the advised timescale. The waiting area is quiet and allows you to work (free effective Wi-fi) with coffee on hand. When you car is ready a member of the service staff quickly so
Same answer as above
Got a quick appointment. Looked after very well whilst waiting for service to be done. Good idea to have a video from the mechanic about the work on the car.
Service was impeccable and the staff kept me updated frequently on progress and the issues with my vehicle, and what was being done to fix it.
Excellent service & staff
Service completed as expected - a little slow at booking in/booking out stops it being a 5.
It is genuinely efficient and organised from start to finish. Thanks
Never washed car
got the job done first time
All round staff, professional, with the right attitude.
I was looked after really well and the staff are so friendly. I was kept updated on the progress of my car as I had to wait.
I left my very thin jacket in reception. When I called they confirmed they had found it. When I asked if they could please pop it in a jiffy bag and post it back. They said I would need to pick it up. So I will have to make 50 mile round trip now!
Slick process and organised.
What you sorted for me was great but I still have unresolved issues with the bmw app.
Courtesy car sorted for the day was perfect for my needs even when the automatic I required wasn't available another vehicle sorted with no fuss
The whole service system is very efficient
What needed doing was done. The lady who dealt with us was good and understanding and professional with us. We had our vehicle tracking done but we suspect the car has already returned to normal. Not sure if we have wasted our money on this
MOT due but I was unable to drive my car as I was recovering from a new hip. My car was collected and returned the same day . MOT and cleaned at a cost of just the MOT . Excellent service
Service took longer than 90 minutes
Appointment arranged for a covenient date/time for me. Exceptional sevice whilst on-site aiting for my vehicle. Work completed witbin timeframe indicated.
It would have been a 5 if resolves in the first instance
There were no real issues apart from the lone car only having 14 miles of fuel in it. Not good at all!
BMW took 5 days to complete
Everything done in reasonable time with good communication
Everything done on time and kept informed throughout
Always feel they are looking after you
Very good service from entry into the drive thru.Great smile from the lady and very good service from all.
Always on hand and happy to help
Within 24 hours of phoning for an appointment they had sorted the problem that Sytner Tamworth had failed to sort in two visits
Unannounced visit but quickly dealt with
Because theh car stank of petrol when I got it back, and I was called up to ask if everything was ok, I complained about this, and nobody hs got back to me
Because everything was spot on.
The sales lady Jaz was excellent, both professional and friendly, a real credit to Sytners Leicester.
As above - Mandy and Leanne were great to deal with.
Nice friendly people, good to do business with.
Jaz went over and above to ensure my car was ready on time which was a tall order given the last minute extras! Ive already recommended a friend to her.
A smooth trouble free experience
We were looked after by JAZ who was very helpfull and explaned full details on vehicles etc.
The car is very good. Courteous people. Truly professional. Good deal. Zero percent APR.
There were a few more extras that I might have picked that we did not go through and so I missed the out as I was busy on the day and a bit rushed.
Jaz was fantastic so helpful
Great service and handover by stsff
Third car purchased from this showroom. Like their style and presentation.