Couldn't really ask for anything more.
Good service and very transparent by sending videos of their findings
The car was well taken care of and checked all around. Repairs were carried out to high standard and I got it back clean and smelling fresh.
Carried out in a safe environment which at the moment is extremely important
Good measures in place to deal with COVID and a really professional service.
Everything happened as described - can't knock that.
In terms of the service and repair, all done as reported and expected. The experience of other customer damaging car did not hinder this.
The problem was a NSR window regulator/motor failure due to water damage resulting from a failed/wrongly installed drain system - a common fault on the F33. Drain fix to TSI B51 33 16 also applied, but it is yet to be seen if this is effective.
Again always polite and friendly
Some of the staff are very good (eg Rob Murkett). The whole experience was different this time due to Covid-19, but the process in place seemed to work OK.
In these testing times everyone was prepared and customer safety was considered. Could not fault the service
Everything done as promised and in good time, given that I had to wait for dash cam/new rear alloys to be fitted.
Service was completed as agreed and finished earlier than anticipated
Although on prior to bringing vehicle in said there was a problem with squeaking brakes that had been repaired on last visit was told part the way through they didn't have time that day to complete and needed to keep my car.
Efficient and accommodating. Little time required to conclude business.
You representatives kept in contact throughout the car servicing.
Efficient service pleasant people
Because is everything perfect and they love what they do.
Nothing to complain about.
Despite the covid virus, they were so well organised and efficient.
I was kept upto date by agent as well by workshop technician. Sending a video link of the repair carried out
Everything was well organised
Kept informed during day of status of service
Every thing went as planned with informative updates
Carried out on time with regular updates
Quality service as always
Dealt with efficiently and quickly as promised.
Great service every time and super friendly people always helpful.
No problems with the car, work carried out same day, ease of booking via email/phone, ease of service with COVID 19 precautions.
alterations caused by lock down measures actually seemed to improve the experience
Friendly and reliable informative service
From initial visit to collection of vehicle there were no issues.
Great service, great car and a very competitive cost
Sales process was conducted very professionally without obfuscation (the first time this has ever happened) and the process afterwards was also very well conducted.
I have been dealing with Jacob Heath since my first BMW purchase 4 years ago and his customer service is exemplary. It's never a pushy sale and I always felt as though I was dealing with a friend as opposed to a stranger.
Sytner Leicester
Leicester
