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Gareth Sheldon was very attentive, provided courtesy car and kept me updated with progress
The dealership has expanded with the introduction of many more cars and especially the Mini range so the experience is no longer premium more akin the airport check in. I have been with Sytner since 2002 and the experience has deteriorated markedly.
Happy with the service provided
due to complications during the work being carried out the waiting time was extended by a few hours i was kept informed throughout the time i was there of the progress and my morning was free of any other commitments so had little effect on my day
Brilliant up until collection of the car
The service went to plan.
Service assistant was pretty clueless. kept waiting for no apparent reason. Car interior was dirtier than when left.
after being recovered to Leicester after a puncture I had to wait a week for a new tire, asked them to check for further damage twice and this did not happen, the service manager called me later at home to say 'we didn't check the rest of the car'
Just an overall great service.
Beware of this company Bayerische Motoren Werke AG
As usual. Great professional organisation. Even a video of checks.
Not reseting the service intervals
Service staff are all useless
My plan has been to visit BMW and make a complaint. Even the description of my tyres were wrong. Mention is made of older tyres on my invoice which were on the car when I was there for my first service. They have been changed! I have different tyres.
The team are Great but my fault still isn't fixed and I have to book it in again
Service dept is doing there best to fix door rattle but it's still there!
For the reasons set out above. The service department tends to be very busy. I have previously requested when I have called that I remain with the vehicle but this has not been recorded and the wait has been considerable.
Very reasonable part price, quick service
Was able to speak to the right person, was not condescending, helped me with my query. Gave me a cost, told me what the process would be and how long it would take. Everything happened as described more or less.
I was told the service would take a maximum of 2 hours when I book it but when I arrived I was told it would take around 2 1/2 hours. I also had to wait 30 minutes before anyone came to see me. Ad blue check should be included in the service.
The service was good, but with warranty work required at short notice (as I imagine problems such as engine management faults often are), it is impossible to get a loan car. So, I wasted an entire day sat in the waiting room
repair cost of older car prohibitive
Vehicle did not need brakes, so was only charged for the sensor, and the car was ready much faster
Pleased with service - had to wait a few weeks though, as no courtesy car available. Additionally, courtesy car very low on fuel so had to stop within minutes of picking up to put fuel in.
Turned up for a repair only to find out that the spare part had not been received. Had to arrange another appointment.
We were kept informed as to what was required
All completed within the time stated
Would have been higher but we had a 15 min wait to be attended to
Service agent did everything we asked for & was prepared for us when we arrived on the day. He had also arranged for a snr service manager to be available immediately to discuss a technical question on the car. Kept us informed of progress.
Work carried out to my satisfaction
I was told I would have to wait 90 minutes and I waited 90 minutes
Not just Sytner, who I only use for convenience but the whole BMW condition based servicing is a con to extract money for unnecessary work and blame the key fob.
As above. Dealth with my problem right away.
They have never quibbled over getting on with attempting to fix the air con, despite it taking a year and multiple visits.
Able to book convenient time and car valeted well.
The service was explained and checked by text video sent
Great communication, service, fitted in with me.
the service was good
The whole experience is professional no matter how small your need is. You are made to feel that you and your car are what it's all about.
No feed back on my concern with the cars acceleration problem,was told on picking the car up not sure.Ring the guy up Monday who dealt with it !
great service, excellent waiting area (where I could work while waiting), friendly staff, everything was on time - also quite like the video review of my car
Very friendly and professional
Markek down as I never got the video inspection of my vehicle, and courtesy car was not similar to my car in for a service even after waiting 2 months for service appointment.
Friendly and efficient staff and a nice place to wait. A good video is provided to show what they find under the car, a nice touch.
They managed to fit me in at the last minute for next day. There is a disconnect between the booking and reception systems as the text message confirmed my booking date, but receptionists thought it should be a week later according to their screens.
At the appointment, lady asked if I would like my car cleaned, I answered saying yes. Was so delighted as it needed it. Once I received my car, it was not done to a good standard. I had to then go and get it washed and hoovered somewhere else.
My experience was conducted professionally and extremely pleasant
From booking in with sabrina Huston to her telling me my car was ready to go,brilliant could not have asked for more
car given a complementery wash, but still had bird lime on windshield on collection
Car fixed and ready when stated
Good customer service, polite professional and efficient.
Had to wait long, was difficult to get through to the person who was dealing with me
All sorted cleaned car
Did not action enough to fix HUD and DAB other than plugin for a diagnostic check which I already told them would not show up a fault as diagnostic equipment cannot see a display focus issue or hear sound issues from the DAB radio
Everything done was perfectly good.
Had excellent service
The service took a little longer than expected, but the customer waiting area was comfortable and I was pleased with the work
We had our car without any problem
Every thing I needed was done and the health check identified a couple of issues which also been resolved. My , almost ten year old 325i car runs like a dream.
The reason for the low score was that service indicator was not reset so I had to make another visit.
Easy to arrange service and Amrin Ibrahim was very courteous and professional when I was arranging the service plan for my car
Phoned the service department twice. On both times it took 20 minutes for someone to answer the phone. Once the phone was answered, the rest of the interaction was fine. All aspects of the initial car purchase excellent.
Over the course of a week given various prices on the phone for a run in service. Other service centres were considerably cheaper. Made the mistake of having it washed during service. Car returned with paint damaged on front bumper and boot.
Very thorough service and dropped off at home by one of your drivers when car had to be kept for a few hours.
If my car had received a service wash & vacuum I would have given 5 out of 5.
asked for service update to be placed on log on car, was not completed, this is the 2nd time I have asked. Wiper blades told not in stock when requested new.
Great communication and customer service from Lisa.
I was asked if I wanted my car washed after service of which I said yes. My car was given a good clean.
I had to wait over 30 minutes to check in my pre-booked car. Apart from that everything was OK.
I only had an oil change and little else, so hardly a major challenge.
I was very happy with the service I received from Sytner Leicester.
Customer service was excellent.
The appointment timing, registration etc was satisfactory.
Good experience, but took longer than I was advised when I booked the service.
A small mistake on my wheel refurb was excellently recovered by Raj and his team , he even gave me his own car as a courtesy
Incapable of finding the root cause of the problem with my car. Máster mechanic could not give a satisfactory answer. Agent did not have a clue of what was going on and manager never stepped up and returned my calls
Car returned on time and washed and vacuumed. Pleased with vehicle service
They were able to sort out out my queries and deal with the problems
Really let down, I would expect better!
I cannot fault them. Very attentive from all staff members
Greatly satisfied with the job completed while waited. Recommended.
Service assistant was first class
Although it took longer than anticipated, I was loaned a car that meant I could continue while mine was being fixed.
Karan was professional and easy to get on with.
When you take your car to BMW and pay the extra you expect top notch service, I do not feel this has been received due to your over-booking policy and extremely poor post-service follow up.
Service great but the near side mirror does not now move when reverse is selected. This will be sorted at the next service Mark assures me. Mark is excellent in his role
Good, quick service. Very friendly staff.
car completed and ready on time - no outstanding issues recording emailed from Engineer
Booking and follow up was very good. Oil service done quickly.
Everythin went to plan and I was very happy with the service.
Kept informed. Taken away one star as the check in was slower than normal as it was very busy.
Efficient warm welcome
good reception area and staff most helpful, the car was ready when said it would be.
All jobs completed as requested in good time.
My veh. went in for a recall.. One hour after the appointment time, and after the lights had been stripoed out, I was informed that you did not have the necessary part and I could not drive my veh. away. And the behaviour of some staff was unprofes
Everything went smoothly!
Sytner's Leicester were very good but failed to re-set my service indicator. Sytner's advised me that I need to replace my brake pads very shortly; I will have this carried out by a quality independent garage at half the cost using OEM parts.
Very helpful and welcoming. Friendly staff
Service appeared to be carried out efficiently. Two days later, low coolant warning symbol came on. Checked coolant - very low - had to top it up myself. According to job sheet, coolant level was ticked as being checked - it obviously hadn't.
The cost of £600 for brakes where parts cost only £300. Asked for sales information for a new car which wasn't forthcoming- ended up buying a Nissan instead
All of the BMW repesentatives were very, kind, polite, efficient, and friendly. The BMW work force did a really superb job on my car and were very efficient.
Had a little problem but sorted out very promptly
Friendly, courteous - yes but ineffective, non-transparent, Lethargic, inefficient, costly and unreliable. Just sweet talks , empty promises.
Mark Barrett has been fantastic in dealing with my car and liasing with BMW directly. He has been very prompt and has kept me informed at all times. I am very pleased with his service.
Work is always completed to high standards.
As answer 1
Comfortable waiting area and plenty of refreshments available
Always my service centre of choice
The work carried out on the car was great but the vehicle was not washed and I was not able to upgrade the map on the satnav as requested
Based on the actual day of servicing
Service administrator was very helpful and knowledgeable
I am still waiting for follow up regarding an issue raised at my service, nearly 2 weeks later, and despite several attempts by myself to contact the dealership
Having to book the car back in was extremely inconvenient and disruptive.
Great attention from dealer
Very attentive service manager, clear video of vehicle and ease of dropping off and picking up.
Courteous, timely and professional service
Good service and work completed ahead of schedule.
Very good service. Very helpful.
Danielle was a very good service administrator. Would have got full marks if the car was up to it
Good service completed on time.
They solved a long standing brake squeal problem the Knights of Stafford failed to do at the 40,000 mile service.
service carried out with no fuss and in a quick time
Very flexible,accommodating salesperson.
The service department put the wrong tyre on the car when I took it in for a brake service and a slow puncture, the car was valeted which was embarrassing as the car was pretty filthy
This was a minor service, but it did include various checks of general condition and safety.
Nobody is perfect yes it was ok waiting time was good
Good experience apart from cost (£75 to change brake fluid as part of a service).
I had to return to have the service alert reset as it had been forgotten
I did not appreciate the service timings being changed. The services should be based on mileage, not time. My vehicle has only covered 1000 miles in the last year, it does not require an oil service.
Took several visits to resolve the original issue
Work was done and and report given.However still waiting for the readable MOT certificate as promised when I received a post visit telephone call
Everything sorted as requested
I received a call to say my car was ready, on arrival to collect I was left waiting for 40 minuets, I asked what the delay was the first staff member said she would enquire and disappeared. I asked again to be told they were waiting for paperwork.
It took longer than I was promised otherwise spot on
Again I've always found the staff very helpful and accommodating, from my first enquiry by telephone to the delivery and explanation of my new car and especially for the help I received in choosing the model and accessories I required
needed more time on explanation of features
Jaz kept me informed of everything and communicated excellently
After the initial mix up, everything went quite smoothly!
Very helpful, prompt and informative.
It was an amazing experience, Jas is extremely friendly and comes up with a plan that is perfect. She explains the process and ensures that details are explained and has a brilliant way of meeting customer satisfaction.
Excellent service from start to finish. Great communication from Jaz as always. Friendly and professional. Car arrived quickly and was to a perfect standard. Paperwork was straight forward and didn't take too long.
Jaz helped me with everything to set the car up.
As stated before, the salesperson Jacob Heath. Always professional and kept me informed. I felt looked after and it was an overall great experience
Excellent customer service, extremely efficient and helpful. Olivia has been very approachable and always happy to help with any questions or queries.
I found the purchase of the car nice and simple and the service on arrival at the BMW centre was fantastic. Nothing was too much trouble and i was looked after very well throughout.
Excellent service from start to finish and was very responsive throughout
Couldn't be happier
Olivia did a great job of keeping us up to date.
All went well from an initial visit through to the collection of car with prompt follow up.
Communication was really good and really helpful
Got car ready quick for me
Well looked after
Great customer experience - sales executive Kirsty attentive to every detail
Everyone very friendly and professional- nice touch with the BMW logo on the coffee!
Was kept up to date with everything
Jaz was so helpful and kept me updated on progress as to when my car arrived in the country up to arrival at the showroom. She also provided first class handover information
Welcoming and a special place to visit
Our Sales Representative (Mandy Blackmore) is extremely easy to deal with and makes the experience a pleasure.
The sales person Jaz, whose friendly and knowledgeable approach gave me complete confidence in the purchasing of a new car.
Friendly and efficient service.
As ever this was a smooth transaction with no issues
Great atmosphere in the showroom, non pushy sales team, informative where needed, and enthusiastic about their brand!
Your sales person Olivia was very well informed and friendly, we did not feel under any pressure with regard to the sale and she was there when we picked up the car she has followed up after I received the car to ensure that we were happy.
Service from start to finish with Olivia was first class - focused on customer need rather than just getting 'the next sale'.
The high quality service encouraged and gave me confidence in purchasing the car.
Ready at the agreed time, all functions explained.
Staff were able to accommodate all our requests