Excellent service & staff

professional, personable,helpful

Good customer service

repaired car under warranty (BMW approved used) no fuss just got on with the job. work completed in short window of time before xmas - hire car organised just in case but not needed. excellent service and organisation.

The staff are lovely and I adore my car

excellent service, they accomodated me with a room so i could do business phone calls too which was very helpful

Excellent

There was a gentleman to collect my car at the time of appointment. The staff dealt with me courteously and efficiently. Car was serviced and ready to be picked in time. The service was excellent ! well done!!

Did what you said you would when you would

Service was efficient, quick and friendly

again informative and efficient

A very professional operation, carried out by knowledgable people

Service performed in accordance with booking slot and within the allocated time period. Really great experience.

Very helpful and supportive

service carried out properly.

Efficient,friendly,personal service

No faults at all

Very friendly staff

Excellent level of service, detailed and informative.

I'm very satisfied with the service I have received from BMW Sytners Leics, they are always efficient and explain everything in detail.

Great service and excellent customer service.

Simple straightforward

No issues, covid safety was obvious and I felt ok entering the building

Very professional and polite and helpful staff. Service was great during this difficult year and supplied me a car to go home in was very helpful

All round great service from start to finish

allowed to wait for my car to be inspected kept informed about any repairs required quick and efficient service

Good service, they did what they said they would do.

BMW continues to offer a highly professional and consumer friendly service beginning with the booking in of the vehicle, the dropping off and finally its collection. A first class experience all round.

ou get the best service

Excellent communication throughout and first class service

Great communication and service

Excellent, updated me as to what was wrong the car, all sorted .

Everything was recorded andexplained and genuine parts were used first class service

Great service from the garage and kept up to date fully with the progress.

Everything went smoothly

Everything was fine.

Excellent service, staff very helpful and professional.

Car was completed in 90 mins

The staff were excellent, from booking, to pre-arrival telephone calls and updates whilst my vehicle was with them.

Keep me informed

I gave this rating because of the high standard of workmanship and customer service I received while my car was at the dealership

It was perfect. From the point of receiving the call to book the service to the completion of the service.

You are kept upto date throughout,with clear information.

Work usually carried out to a high standard.

All fine, great customer service and experience whilst waiting for my arranged car work to take place.

No fuss. Car was in and out in a few hours. Good communication at all times.

Excellent service, professional and friendly, good communication

It was efficient and safe waiting for the service to be completed

Good customer service

Very efficient and good pricing

Easy to arrange service booking, COVID-19 measures followed on premises which made me feel safe, car brake fluid service and winter wheels swap carried out in time stated. Zero hassle.

Great customer communication throughout and quality service from start to finish

Fast and thorough with my recall.

Great car and great service from Sytner Leicester.

Car sorted

All ways a warm welcome.

They were very helpful and service was very good

Fast and pleasant

Fast and efficient

Friendly attentive staff. Quality workmanship

Good system. Good clean Covid set up. Social distancing was well worked out. Felt safe. Kept informed all the way through what the problems were with the car in the service.

No problem I found at all

Faultless

Turned round in reasonable time

Totally satisfied, knowing that whatever work being done to my car would be done to the highest of standards.

Again, this is down to the way that Karan managed my expectations, kept me informed throughout the whole process. Best service I have received from Leicester.

MOT completed quickly and efficiently

Efficient covid secure servicing.

Staff are very knowledgeable and helpful. They explain everything

Good service

Very efficient in completing the work required. Excellent waiting area and impressive procedures in place for the covid restrictions that make the wait as pleasant as possible.

Kept informed from booking to collecting on completion

Good customer service.

Difficult times

My service adviser Lisa Walters was absolutely brilliant.

They keep you safe and informed as to what is happening with the service

Bryony Burndred was fantastic, she went above and beyond to ensure everything was sorted. She made sure that I was able to fit the service and repairs around my work. My previous experience of the service dept wasn't great but Bryony turned it around

My car is running like a dream.

Techs and Sophie kept me up to date with my car and we're very prompt

Credit to Gareth Sheldon.

customer care

Good commination and response

What i asked for was carried out. No pressure to sell other things or recommend work i did not ask for

Again brilliant service

The repair was done quite quickly and is good happy with it

I am a long standing customer.This in self is a good reason.

They listen to me and all my needs are met

Simple brake fluid and vehicle check service, the vehicle check service history was not logged but after speaking with Gareth we arranged to bring the car back in the following day to get it corrected

All requests were conducted politely to my satisfaction. A clear explanation was given regarding work carried out in a very friendly atmosphere.

prompt and efficient

Very good service, clear pricing

Service was carried out on time with minimum fuss. The staff at the dealership were efficient and polite as normal and social distance rules were applied well

I mentioned to my service contact, Rob, that the procedures in place were fantastic, I felt very safe when dropping off and collecting my car, and Rob kept in touch during the day with the latest information on how the service and MOT was progressing

Courteous staff and good distancing in the waiting area.

all works carried out under warranty

Very helpful and attentive staff, very easy process

The advisor who dealt with me kept me up to date with what was happening and whether or not I wanted the work that had been recommended actually completed there and then. Very straight forward, professional, friendly and welcoming.

Quick pleasant experience

Smooth and no trouble

All done to the standard I expect from Sytners

I was kept informed about the progress of the work

Excellent caring staff and very efficient .

Once again, Sophie Lane was incredibly transparent, keeping me constantly updated and aware of the expected cost of servicing and repairing the car. This gave me confidence in the work you were completing.

Smooth courteous and effective service for 25 years.

The service went very smoothly.

Rob Murkett looked after me very well, I was very impressed with him

My service advisor, Karan Soni, made the entire experience very pleasant. He has great communicational skills and is an asset to the franchise.

Was a v pleasant and efficient service.

Very good communication with customers.

Could not ask more, Ashley Dutton has always been very helpful and a man of his word.

I was kept up-to-date all the way through. And never pressured to pay for anything that I didn't have to on the day. Service was quick and very easy to sort out

Staff were great

You fixed the problem

I received an early appointment time which suited me, the service was professional, friendly and efficient with a short video giving me an update on my car.

Felt very safe and work carried out quickly and efficiently

Everything went well.

Very happy with the service, from booking in on the telephone to the work being completed first time and an MOT pass

As above.

Work completed on schedule

Very professional and helped with all my queries. They kept me up to date through the day.

Quick, simple service done in an efficient and friendly manner.

I haven't picked up my car yet, as I'm out an about with something else rather special :) But I'm sure they will have treated me like a VIP and I know the brakes were done and an outstanding recall issue was taken care of in top speed time.

Prompt and courteous service by BMW service staff

I was very satisfied with the delivery of my vehicle, in these current circumstances it's very hard for every business, but BMW made sure everything was as perfect as it could be, with the restrictions given in a safe place

Had excellent service

Great company ?

Considering the current restrictions the team were very helpful and accommodating

My experience dealing with Mandy to find the right car and deal was great, no nonsense always on my terms, Holly the finance manager also popped in to finalise the deal with Mandy and I. I couldn't recommend Mandy and Sytners highly enough.

There were no problems, getting my new car it all ran extremely smoothly, excellent service

Was very good, everything explained in detail, without overdoing it...

Personal service

Completely satisfied as we were shown everything we needed to know and had all of our questions answered.

My 2nd BMW my experience with your staff 1st class. Exactly the same as my first experience.

The Sales and Management Team at Sytner Leicester value the Customer, especially one who provides repeat business.

I was in Florida when the travel ban came into force. It was 8 months before i managed to return and collect my car. The dealership were amazing, my salesman was Eoin Quin-Jarvis, he kept in touch with me and had my car ready on my delayed return.

I was completely satisfied with my purchase from Sytner Leicester as I have been with my previous purchases from them, particular thanks to sales executive Niall Quin-Jarvis for his professionalism during the purchase and hand over.

See above. Mandy made me feel welcome at every stage and even helped me decide to go for what I truly wanted by adding on Leather interiors as an optional extra, which I'm so happy about. Brilliant service from start to finish and I love my BMW!

The whole sales and handover of the vehicle was very professionally conducted. The sales contact (Jake Heath) was excellent. Always called back promptly-there was a small blemish on the car on handover which was sorted with no fuss.

All staff knowledgeable, quick to respond to queries and communicated very well.

Given COVID restrictions it was well managed, Staff were still proffessional & apologetic for how car handover has to be.

Considering the limitations caused by the pandemic, I was very satisfied with the Leicester center. Very good service.

I felt like I was a valued and important customer by being kept up to date at every stage in a professional and friendly manner.

The ease of the purchase process I have covered above and the handover was very well handled even with the COVID restrictions in place.

Everything was done quickly and easily

friendly, efficient, helpful, COVID friendly, great car, good deal.

Whole experience was professionally dealt with by Niall Jarvis Quinn nothing too much trouble

The salesman we had was really helpful

Being able to complete forms remotely but still feeling I was getting personal service was great.

Quick and simple collection of vehicle

Very efficient and well organised

It was great, really friendly service.

Special mention to Jacob Heath and Jaz Attwal at Sytner.Very friendly,always approachable,lovely people.

Great service from Niall Quin-Jarvis and his colleague Richard Grantham. An amicable deal was struck and the car was prepared very quickly for pick-up.

I was fully informed throughout the whole process and was regularly informed of the delivery date and any issues that accused due to covid

Jake found me a car to suit my needs and we agreed a good deal

The centre feels youthful and Dynamic. All staff are professional and friendly and ensure the whole experience makes you feel special

The Sales Guy was completely friendly and helpful. I experienced no pressure to buy. He fully explained the workings and had time to explain things no rush.

Easy to deal with

Jacob and Holly were very helpful and kept me well informed during the process

Very helpful and accommodating, Courteous and professional

Great communication, very knowledgeable.