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There was a problem with the computer links that prevented the car computer being updated to record the service undertaken. This will require another visit to complete hence not complete satisfaction.
Completed in no time,
Sytner Leicester were extremely professional.
As above, far too expensive. Refused to cover corroded wheels under warranty - very poor service
I have purchased 9 cars from BMW but there appears to be a rattle from my current car. Its been there from day 1 and the car has been in 4 times. Whilst there is a slight improvement and the staff have been excellent, it really needs to resolved.
the car that was given to me, had lower tyre pressure, no washer fluid. Danielle was great and was very friendly and provided great customer service, probably the best service to date I have received fro Leicester BMW.
My BMW needed to have the computer re-booted, the service centre did not offer to reset all the things that are needed, ie bluetooth for telephone connection, I have tried to reset this myself but will need to revisit the centre for them to do it.
Why book a car in for service if service parts are not in stock.
Had to wait sometime before I could handover my car on the day. After collection, then had to return as a warning light appeared, had to wait over 30 minutes for this to be looked at, fault was due to the technician who worked on the car.
On first contact is was told I couldn't wait with the car and would have to wait a month for a courtesy car. When I was booked in I did have brilliant service from Karin and Stuart. And I found out I can wait with the car so excellent.
The job was done at the appointed time and done on time. Deducted 0.3 as I was charged for the work to start with but it was actually part of a service contract. I had to point this out. I'm also not sure how the service contract works.
took nearer 2 hours rather than the 1-1/2 hours stated.I could see my car was parked outside for at least 5 minutes but had to ask if it was finished. It turned out it was.The quote I asked for regarding repair to the front bumper was not mentioned
AS ALWAYS THE STAFF WERE VERY FRIENDLY
Keep me informed of what is happening on the day & rather than waiting at the service centre they provide transport to a shopping area.
Always been really good.
The required works were carried out under warranty. Took a while to obtain the relevant part required. Took a whole day to complete the repair. Both I thought could have taken less time.
was fab had updates via text and email also got a video
It was a bit of a shambles. I arrived and the curtisey car I booked wasnt on the booking form. Was told would only take 2 hours but I allowed 4 hours and it still wasnt ready. I couldnt wait any longer so didnt get the normal valeting service.
Rather disappointed that after ringing emergency number and they said would let service centre know I was coming that a brand new car was dropped off on Thursday afternoon and not completed until Tuesday afternoon
Because there were no problems and of course I appreciated the Car Clean.
Service advice made you felt you was an important customer of sytners
Having taken a day off work my was car provided all day for a Warranty repair - identified in a Service one week earlier - the car wasn't worked on at all. The job was not picked up early enough by the service team to complete in the allocated day!
All work completed as requested
pleasant and efficient
On the service report it stated I needed two new rear tyres. I then ordered these only to find out the size detailed on the report was incorrect.
Very satisfied with the service provided.
Rob Murkett who looked after me was very professional and courteous towards me and gave me the feeling that he actually cared
Relatively prompt. Professional
I was very happy with the team whilst having my car serviced, however, after getting the car back I immediately started getting a coolant error. I received a customer satisfaction call and was promised a callback which never happened.
Same as answer to question 1.
I am unable to find any fault with the service experience and therefore award a deserved 5 stars
Those who i came into contact with where friendly and professional, Kirsty the sales rep in particularly, she kept me up to date every step of the way, every staff member i spoke with were very helpful
when I had the service i needed a part which was not in stock at the time a microfilter which will be done soon o am waiting for a call.
car had a simple brake fluid change service. When I drove the car afterwards I noticed it was rattling from the engine bay, I found that the plastic cover from that area had not been fitted back into place at all.
Very helpful staff.
Everything was just fine. I would have preferred it if the car collection service was available as it was a pain to organise taking and collecting my car.
Everything ran smoothly and I was kept up to date
They kept me informed on my cars progress whilst it was being serviced.
As above. On this occasion I waited for the service to be completed, but valeting of the car extends the waiting time.
All went according to the agreed plan
Still having issue with the driver side window which is now also effecting the passenger window.
Booked in for pads and discs specifically but only the pads we recorded on the system.I was informed an oil service was due but hadn't been made aware of that before turning up. This wasn't as a result of inspecting the car.
The MOT was done in good time and my car was also cleaned inside and out. The video is particularly useful for showing when brakes and tyres will need to be replaced.
The car was due a recall work which I wasn't informed of and then damaged a part of the vehicle carrying out this work rendering it undrivable for 6 days. Luckily Ashley in service made this poor situation better.
Prompt, accommodating and professional service.
Took longer than I was told and tyres were not blown up to the right pressure -in fact omitted. Pressures were the same as when the car went in and were not even on both sides
Everything was fine, although the person who did the MOT did not check the tyres properly and wrote down a completely different brand than what I have on the car.
Communication . And personal service. Was good. However not sure tyre pressures were checked on my recent service
Courtney Mason who looked after my car going through the fast track booking was brilliant
Although it took a long time I was kept updated with the progress
Good waiting room - tea - coffee, newspapers Car cleaned on completion
The service I got from Sytner BMW Leicester has been fantastic. Danielle Usher in service has always been a pleasure to deal with and she has always gone beyond the service I would expect.
Very pleasant and completed the work that was required
The reception and my 'contact point' Danielle were most welcoming, clear and concise. No confusion! The centre was a pleasure to sit in, have some my time, enjoy a nice coffee and watch a video sent to me by the mechanic.
very good service from start to finish.
The customer service / service team will keep you constantly up to date with how your service / repair is progressing and nothing is ever a problem.
Had no problems and had excellent communication
excellent service no problems
A standard experience, though lack of electronic tools to book servicing is a disappointment and fact that service consultants dont remember you the next time is sad!
The courtesy and professionalism were excellent
Nice people but some issues I reported with the vehicle still remain.
Good people. Fast turnaround once I had got the car to sure. My only complaint is that I would have had to wait for a month for a car to use whilst mine was in.
I have always received excellent service. One point was dropped because the price charged was greater than that quoted at the outset. Because there was a gear box leak additional work was needed in addition to the service but I thought that was inclu
Work on the vehicle was completed while I waited. It was all done within the time frame Karan provided. Easy and comfortable experience all round.
Service advisor was very competent
My issue was resolved exceptionally well with exactly what I could have hoped for. Danielle was extremely friendly and helpful and worked so hard for me.
Very helpful in solving the issues with car.
Great work by the Leicester team
Work completed to usual high standard and on time.
All requests were addressed
I felt let down as Id booked a driver to take me home & pick me up once service was complete. Only to be told driver was not available. So I had to wait over 2hrs
Service excellent as always. Very professional and polite. Arranged for BMW to cover the cost of the parts due to the very early failure of the bulb - expected 10yrs. Final cost stil over £300.
The support, information and advice given during my visit was excellent
Brilliant service and staff were very polite and helpful
A tad expensive for an oil change on my first service
i did not had any problem at all.
Service advisor did more than expected during my visit.
As I waited at the centre whilst my vehicle was being seen to I felt I could have been better informed on what was happening and when it would be ready.
This was the first time that the work had been completed on time and on budget
I was given a courtesy car and was happy as there was no rush back
They are very good
No problems with the staff
Clean professional environment and efficient staff
Once car was booked in the service and communication from the adviser was excellent. Negative was how long I had to wait to drop the car off (20mins)
Good feedback following service
Every aspect of my visit was excellent.
all done to my satisfaction and the car looked lovely after being cleaned
I was able to get my car seen at short notice.The work was done quickly.
Carried out in timely manner
Sytner Leicester were extremely helpful
My issues were resolved and most importantly - quickly, the same day.
The actual service is excellent your mechanics do an excellent job however I was waiting 40 minutes to get my keys and the car was serviced the previous day. I would have preferred to have queued up and paid on my debit card and collected the keys.
Did exactly what was agreed, in the agreed timescale. I was kept informed all through the process.
Most of the time and this time round on site technicians have been prompt and professional to my needs.
They did what they said they would do in the time they said they would do it.
There was a little confusion regarding a loan car but this was quickly resolved by Danielle, she did an excellent job in sorting everything out for me.
Having been advised when settling up at the end of the service that everything was fine and that there were no problems I was surprised to receive an e mail with accompanying video of my vehicles tires and brake discs. Wish to say more - no room left
very well looked after and kept informed.
I am always very pleased whenever I find that Lisa is dealing with my service and this time was no exception. She is knowledgable, personable and very efficient.
Friendly staff and always welcoming.
i had two problems with the car, the car went into a 12 month health check, and they notice issue with the vehicle.theyreplaced the tyre and replaced the gasket.then another health check and noticed all of the tyres were different depth and brake pad
citnow videos contradictory
Very courteous service, nice environment. Would have given five stars but service took a bit longer than was communicated.
No quote given in advance of service despite being requested over phone. Also other queries raised over phone in booking not addressed.
Ive but lots of cars from Nial at Sytner Leicester and always have a great experience
Easy stress free purchase
When BMW were busy they didn't leave me hanging to long they got another employee to take charge which helped me as mother was with me and cant wait around to long thanks
Great centre and customer service
It was all good.
excellent service, this is the 2nd time we have used Sytner BMW Leicester
Tom and Sarah at Leicester were super
Salesman Elliot great and deal good. Minor issue when finance team member discussed Gap insurance but rectified on collection day
Welcoming and efficent
Again Mandy made the whole experience fantastic. Her customer service was amazing.
I like the friendly but professional atmosphere, the calm an unhurried approach, the sensitivity and effectiveness of the staff. Attention to detail is evident in most aspects of the service and I feel I have been listened to.
Jaz was excellent all the way through and kept me informed throughout the processes.
Very helpful and knowledgeable with their cars and specifications. Liam Bailey was very helpful and a pleasure to deal with unlike some I have dealt with in the past. Would be happy to purchase of Liam again if the price was right!.
Was kept up to date with all matters involving the car, including pick up.
I refer to the answer in Q1a
Available on the date abreed and ready to drive
Very happy. The car was clean and we was sat down where everything was explained. We also had a coffee made by Jas. :-)
fast, efficient service and good communication. Jaz is a consummate professional with very good interpersonal skills.
Kirsty has really been great throughout. Answering all of my annoying questions and getting things right for me at all times. Couldnt have asked for a better sales representative.
The entire process was relaxed, not complicated and we were made to feel special.
mainly the attention we received from Jaz who notified me at all stages.
Jaz did a fantastic job dealing with me during my visit. After passing on the bad news about the Z4 not being available she did a great job finding me an alternative.
Sytner BMW Leicester gave excellent service from start to finish and handled the delivery of an automatic rather than the manual gearbox ordered extremely professionally and empathetically as I was initially very upset. I feel let down by BMW itself.
Choosing the car was made easier by virtue of the dealership having the full range available for me to see, a full days test drive was arranged. The car was perfectly presented and I was taken through any new features unfamiliar to me
Whole process very well handled and staff seemed to care and were knowledgable
As usual impeccable service by Mandy.
Good deal and Kirstie did all she could to sort the right deal and vehicle for us.
Good service from our sales executive who tried everything to get us an X3 on time after production delays.
The staff had to source, prep and deliver the car in 24 hours. An impressive achievement - well done to Jas and her team
I am VERY satisfied with the experience at Leicester Sytner BMW as always Jaz the new car sales executive looked after me expertly. Always happy to help & managed to get my perfect car by doing a 4 way dealer swap! Handover was in showroom brilliant!
The sales lady Jaz was excellent, both professional and friendly, a real credit to Sytners Leicester.
As above - Mandy and Leanne were great to deal with.