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Job done as requested
Very happy with the deal on my new car!
Courteous and efficient service.
excellent polite service
I found all the staff very friendly and welcoming. I was given a good price for the work I had done and it was done in a very timely manner.
Again you lady Sabrina was excellent
Very friendly, Pleasant and professional attitude of Kinna , the case worker assigned to me
Very professional and efficient service.
This was a weekend problem I had but the BMW emergency team made arrangements with you and I had my car back on Tues. am (even although I made a mistake about the pick-up time - I arrived too early!
I have been using this dealership for 10 years and always found the experience excellent
There was nothing that could have been better.
Excellent service - dealt with recall issues promptly
Good all round service kept up to date with developments almost 5star
Excellent service in every way from booking the service to reception at the garage to reporting back on condition of the car.
Good efficient staff
As always, the service was top shelf
James is always very friendly and helpful. A great asset to your team.
from the moment I dropped the car off I was kept informed regards my service and even received a walk around video of a health check on my car from my mechanic that put my mind at rest.
The service included a MOT and the whole event took less time than I had expected
Kept me informed what was happening
Hassle free, greeted on arrival, kept informed throughout, Ashley very helpful and friendly
Efficient, informative and friendly
Sytner always good.
Amazing again Lisa Walters was extremely professional and pleasure to deal with.
Very quick service
First your safety precautions were well thought out for receiving custermers and also after care service protection in the car .
Received good service, all that was planned happened and on time. Karan contacted prior to the appointment and explained the covide process and the necessary etiquette which certainly gave me peace of mind. Thanks to Ameet who completed the work
Always very professional, friendly and helpful
Was very easy to book and I felt listened to and looked after.
easy and quick.
As usual, Sytners service was excellent, helped by Ashley Dutton.
Parts department very helpful come back straight away. And parts were available next day no problem.
Great communication while vehicle is in for service/mot
they did what I required them to do and kept me up to date with progress of the work
Great service particularly by the BMW service representative. She was excellent
Ease of booking
Professional from start to finish
Can not fault the staff at Sytner Leicester. They always go above and beyond. On this occasion I dealt with Ashley who was happy to help and sort my repair work out after BMW Assist let me down. Follow up was great as well.
From phoning to book car in the whole process was seamless. We were kept informed the whole time, phone calls, videos etc, also given courtesy car.
car went for mot and was done within 2 hrs
Good explanation of what was happening and the timelines. Friendly service.
Sytner Leicester has always Been a good experience for me
Rob seemed genuinely interested, good communication throughout the process and pleasant to deal with.
every thing was carried out as per the description
The car could have been washed and valeted and refreshments made available , even if from a machine.
Clear and easy booking experience. Was kept informed throughout. Work done promptly. Promptly informed of outcome. Easy collection and courteous handover on completion. Great service.
always 100% confident of top quality service
Again unusual circumstances, but the Covid precautions were robust and the staff are are still as good as ever.
Regular updates and very friendly service.
The agent kept me informed of the works that required act . Great communication with customer. The video service was very useful indeed.
Courtesy car was as I'd asked for (automatic) and all staff were wearing masks. Impressed.
staff very professional in these difficult times. We felt very safe at all times. The service was quicker than anticipated and the car was very clean when we picked it up. Communication from your team excellent at all times. Thank you
The service on the car was completed within the time scale l was not kept waiting
OK - cannot understand why car cleaning has been suspended when stand alone operators are all back in business and open. Is this another saving being put down to Covid ?
Nothing to fault
Arranged what I needed with ease. After an email to the service department everything was sorted quickly and efficiently.
Quick and easy, great communications
Just good service and addressed my concerns fully
Quick and efficient swift service
The 3year warranty plus the MOT checks were completed in the time given to me.
Warm and friendly service. With Covid 19 we wanted to be quickly on our way - and we were.
Service was spot on
Easy to book the appointment online and the oil service was performed well within the allotted time as I waited for it to be completed.
Again amazing service
The courtesy car was ready and had been sanitised. I received a video of the service health check, which was very good and my car ready for collection at the time promised. Well done Sytner Leicester!
Organised efficient and friendly
The work was carried out in the time that was given and I was kept informed when my car was ready.
Considering the recent, Covid-19 outbreak... the service was as good as ever.
Your controlled entry system during the Coronavirus is impressive, the work I required was completed to my satisfaction.
Rob was great at communicating and going out of his way to resolve the problem with my vehicle.
Very good service and very customer centric
Service reception are always helpful
Great customer service with efficient communication.
my car was recalled but was fine and didnt need any work but was fully inspected and love the video from the technician working on my car really nice touch
Very tentative never left waiting for assistance longer than 30 seconds and all aspects of work carried out very well
First MOT, end of warranty check, and service all carried out on same day, no fuss, kept me informed throughout the day with a couple of phone calls, health check video sent to my mobile, excellent.
Very professional service
Courteous and efficient staff - they value the customer
Ashley Dutton the service advisor provided communication before and through the service with relevant updates. Informed the engineers of my questions, excellent customer service.
No reason not to.
got ma car back within the allocated time.
Plenty of contact throughout keeping me informed as to the situation during the service
Your staff kept me informed and up dated on their progress. One member of your staff (Sophie) was very helpful and went out her way to return a locking nut to our home after she finished work.
Spot on service centre. Having owned and service variety of cars from different manufacturers have to say none is even close to the level of great customer service provided here.
Exceptional service and efficiency... as you would expect from the Brand. Staff friendly and welcoming.
got me in on short notice
Ashley was great , even offered me a complimentary car wash when lockdown over!
Whilst I was completely satisfied, it was still a very odd experience due to the restrictions in place in response to COVID-19.
Ashley Green was excellent giving me fantastic customer service all the way
Good result on complex problem
All went to plan
Yes was over the moon with service & your team thanks .
BMW and Sytner Leicester are the perfect partnership as both realise that quality and customer service are a given.
My needs were taken care of, I was greatly looked after by the service agent and made to feel special. I had total peace of mind with no anxiety.
Friendly phone service Polite when I dropped car off Had measures in place for social distancing
got good discount and I know its been done properly and was talked through every detail
Extremely satisfied with the service. Whilst the car had gone in for an exhaust recall, the service that was due was also completed at the same time. I like the video updates on the car service/checks.
There were maximum measures taken to make the service/waiting area Covid-19 safe. I was very impressed. The staff seemed well trained in the procedures and I felt safe.
Having developed a fault, the problem was diagnosed and warranty work carried out in a timely manner. Vehicle was also in for service and first MOT. Sabrina Houston was particularly helpful in sorting all this out and kept me informed of progress .
Very professional from start to finish.
Was very happy with day to day updates from Karan
Quick booking online, quick confirmation phonecall
The service department have worked very hard to rectify the fault and on the third attempt appear to have achieved it. Extremely helpful and courteous staff, good to have continuity of Rob Murkett as service advisor to deal with all my recent issues.
Regularly updated on progress
Everything was done as expected
James was great
Super fast service, very professional.
The service level remains consistently high
Nothing to fault
Easy and safe experience.
Many situations have been affected by Covid-19 restrictions and precautions. Sytner explained what would need to happen on arrival and on collection, and the video explained what the technician thought. Can't find any fault with them.
All worked very smoothly and the issue I had was quickly resolved.
Special safety measures because of the Corona virus worked very efficiently. The video was very useful in my case.
Very efficient and work completed in time stated and good safety measures in place RE. Covid 19
Carl Hill was very professional and attended to us from when we started looking for an X5 till the day it was delivered and collected.
Everything carried out quickly and efficiently
Mark Barrett was extremely helpful
Very good customer service. Friendly staff and felt confident with the systems In place for COVID-19.
Iwas told the service would take 90 minutes so I opted to go home and return later, so was surprised to get a phone call 45 minutes later to say that it was ready. I would willingly have waited 45 mins. Also my clock was set to wrong time.
Very efficient and very quick in and out brilliant
Efficient and helpful - especially in the current situation. Work was done, took a little longer than anticipated but that was fine.
I Always feel valued by staff
The mini service of my X3 was somewhat dominated by Covid-19 but I couldn't fault the level of professionalism. I did not feel uncomfortable at all with the interaction with Sytner staff and was treated with great respect & courtesy.
Annual service completed with no issues and all queries dealt in a professional manner.
I was kept informed of the process for drop off etc well in advance. During the service I was given updates. The staff were very friendly and helpful, it was the first time I have ever visited and my my experience was excellent.
Completely satisfied with my visits.
Friendly & helpful staff.
They did what they said they would do
Efficient service friendly
Again - excellent service from the staff and attention to detail. A great experience
All completed as arranged. Very proffessional efficient staff/team
Brilliant service which can't be faulted.
Felt safe and welcoming
very good service all round.
Sophie was extremely helpful and kept me updated through out the day.
The car was well taken care of and checked all around. Repairs were carried out to high standard and I got it back clean and smelling fresh.
Good service and very transparent by sending videos of their findings
Everything happened as described - can't knock that.
Couldn't really ask for anything more.
Carried out in a safe environment which at the moment is extremely important
Excellent all round
Good measures in place to deal with COVID and a really professional service.
Experience overall was good. However due to the long time in between ordering and collection some of the finance figures were incorrect initially. Got this sorted the same day
Purchase was fairly straight forward most being done over the phone. Delivery was delayed by 3 weeks, presumably due to COVID-19.
Great service despite difficult times
Kirsty the sales lady was able to give me a great deal, really knew her stuff and I got a superb car.
Fast and efficient
Overall the speed for delivery was good.
The sales representative was attentive, responsive, professional and courteous at all times.
Delay due to Covid but was out of everyone's hands.
Jacob Heath at Sytner Leicester provided me with great service from the time I placed the order to collection.
Excellent service considering Covid 19
Staff member was very personal and friendly. Excellent knowledge about Motability and BMW
Once I had found that the M340i had been launched I went in to the dealer and ordered it that day. They offered me all the finance options etc which I did not require however it was all done quickly. They delivered the car to my house.
Elliot simple as
There was not a single thing I could complain about. The service was as close to perfect as you can get, I so am completely satisfied.
Prompt and good service provided throughout.
The purchase and delivery was seamless, the sales guy Elliot was very knowledgeable and a call out to the admin girl who kept me informed at every step, that would be Ashlee.
The purchase was straight forward and easy, the delivery date was not met because of the COVID crisis but I was kept up to date and it came sooner than expected to be honest. The handover was efficient and safe regarding social distancing .
I was given a valuation for part exchanging my old car & was given a quote for a PCP deal. Jaz, Holly & Eoin were professional and gave me time to think it through. On the day of collecting the car Eoin was great and he even topped up my diesel tank.
I have been a customer of BMW for 15 years and given the current situation I feel BMW did an exceptional job
The staff were helpful and friendly
Good buying experience - Well presented showroom, salesperson (Kirsty Collins) was pleasant, knowledgeable and represented the brand well. Delivery was delayed due to covid19 but no fault of Sytner Leicester
Excellent service provided by sales person, keep in infor mm ed at all times as an to the to progress of our new vehicle.
Kirsty was always available as & when agreed. She was efficient & most professional in her manner. On the business side, Jay comprehensively explained the finance options & was a pleasure to deal with.
these are trying times but the experience was still up to bmw standard, the sales team made things very simple and explained guidelines in place at the centre
Kirsty Collins, the Sales Executive was professional and knowledgeable about the car and did everything to help me get the right vehicle. She kept me well-informed whilst waiting for delivery of the vehicle which was delayed due to the pandemic.
Kept informed of delivery & everything explained.
they delivered as promised in difficult sircumstances
A bit different due to Social Distancing rules, but very professional.