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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Sam Callender

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above

Service

Good because I was kept fully informed via videos of work and necessary repairs. Poor - although the bodyshop had information regarding personnel that could complete the repairs on the alloy wheels - they have not advised me.

Service

I was waiting for my car and it came out into the completed lane for collection but I waited for almost another thirty minutes before I was called to have it returned.

Service

More availability than any other dealer to get the car booked in. Used a technician who drives the same specification of car to look at some issues I had been experiencing.

Service

Car serviced 19/9, lost one hour On misunderstanding, then lost 3 hours having to go back this Monday because air conditioning (serviced Friday) was making an unusual noise, to be told I have to bring it back a whole day on 17/10, no courtesy car...

Service

The service provided by Sytner in Leicester and Bryony Burndred who looked after me, were exemplary!

Service

Works was done on time, car was vacuum and cleaned, my only complaint was why my dashcam was deliberately disconnected by the technician?

Service

Mostly I was satisfied, but I had three new tyres fitted which were all different makes, I commented to Sytners who said they would come back to me, and I have not had any response as yet

Service

Very helpful, responsible and professional. Great place to go to.

Service

Did what was necessary on the date agreed and gave me a good courtesy car

Service

My car was damaged by the technician but there has been a very good response to repairing this and I am very happy with that. Obviously not having the car damaged would have been preferred.

Service

Looked after very well and car returned looking like new

Service

Took a little longer than anticipated but customer service was excellent.

Service

Great service.

Service

Very helpful and understanding, got me in quickly, which a business user is very important, no one wants to drive a bmw with a fault

Service

When the car was returned following a major service it had to go straight back into the workshop as it would not start properly. This was quickly resolved but disappointed the car was not fully tested prior to return.

Service

Immaculate service.

Service

Everything easy from start to finish

Service

What I expected from a main dealer. Excellent friendly service

Service

Nice surroundings - good coffee

Service

Great service from the sales team and servicing department.

Service

Arrived at 7.45am and was on my way for 9.30am. Excellent service from Lisa Walters and Danielle Chester

Service

Ashley was very accommodating and helpful.

Service

Ashley kept in touch and i found this quite helpful to only be dealing with one person.

Service

Everything went to plan in terms of dropping car off, picking up courtesy car, everything completed on the day

Service

For people from reception.

Service

Detailed report

Service

Car went in with a fault, fault was diagnosed and repaired drove home after work and same fault warning light came on at the cost of £444 not a happy customer

Service

Well organised, prompt service and very professional.

Service

I was very unsatisfied with the service recieved my car wasnt ready when I had been promised and when my car was ready I had not been contacted through the right channel but instead sent an email only , also I was quoted 3 different prices after we a

Service

Pressure selling, desperate to make a sale it's totally off putting. Should spend more time investing in a loyal customer, than trying to make a quick sale. Things don't get done in time frame promised. Asked for manager call back and didn't get one.

Service

Again the staff are professional but the fault with the car couldn't be fixed without a costly repair bill, a fault that shouldn't have occurred so early on.

Service

Customer service is excellent.

Service

friendly efficient service

Service

Very satisfied as my car feels like brand new and also sorted my door panel for free of charge.

Service

Always good experience

Service

No apparent problems with this visit but they have failed to find an irritating occasional rattle from a previous service visit.

Service

Hassle free

Service

The recall and rough running issue were sorted out within the timeframe indicated and I was given a lift home and collected from home without having to wait around.

Service

Ashley has restored my faith in the service department at Sytner. In the past, although Sytner provided all my new series 5 cars, Stratstone have provided better after sales service and care from their service department.

Service

Ashley Dutton at Sytner BMW Leicester looked after us very well, he is very friendly and professional & always takes our comments seriously. & makes sure we are happy

Service

All interactions are good.

Service

I haven't given the perfect 10 as the service did take quite a while this time. Also someone had looked in the central storage box and I didn't think they would have needed ho do that.

Service

Although my vehicle failed the MOT, Lisa ensured that the replacement part, which was required, was ordered & fitted the next day, enabling me to go on holiday as planned.

Service

The service team I dealt with were very friendly but also very professional throughout

Service

Everything was done well. I wasn't expecting a video but it was nice to see the service as it was happening! My car was given back in great condition - nice and clean!

Service

Extremely satisfied with the level of service and work carried out but found invoicing and paperwork gave no information about what had actually been done to my vehicle

Service

Kristian was excellent with all facets of my purchase

Service

I have total confidence based on my experience that they are totally capable in the service experience.

Service

Good service

Service

Waiting, albeit it in comfortable surroundings, for two and a half hours is not my idea of good customer service. My previous BMW cars used to be collected and brought back, which was a plus point in buying the car. See comments above.

Service

They have damaged the leather in my car

Service

Sytner approached BMW UK to obtain a free service after the unexpected end of my Service Plan. This was excellent customer service from Sytner.

Service

It was very well done. Staff friendly and professional. All went well

Service

Car was fixed swiftly and efficiently I was kept informed the whole way through,great communication and great to deal with generally

Service

In spite of the service assistant's best efforts the car was still dirty on collection and i elected to wait whilst it was cleaned again.

Service

Only reason not 5 stars is the wait for a courtesy car

Service

Despite relative ease to be able to book in online for the service, I found that upon dropping the keys off for the service I was quoted a completely different price to the one I was quoted when booking online. Pretty disappointing.

Service

Very efficient and friendly

Service

The service manager was very thorough and the service received along with explanations was the best I have received from any car manufacturer.

Service

Attending service department is never a pleasant experience

Service

When I returned home l found a small dint on the driver door

Service

Car was dealt with in the required time.

Service

Great service

Service

Not had the car long so service experience yet

Service

Straightforward, no issues and genuinely cared no matter how old the car was.

Service

From driving in with my car to leaving with a loan car was very slick. As soon as my car was ready I got a call so the collection of my car was also very slick.

Service

They did what I came in for and even extra things I needed doing

Service

Sales advisor was very professional and ensured that the time commitments were honoured.

Service

Completed on time and to expectations

Service

Sytner have a great set-up at Leicester, very professional and high-tech. My Service Advisor is also pretty good. Unfortunately my overall experience with supply of spares (not their fault, yet unresolved to date) has tainted my experience and score.

Service

All went well & in good time

Service

From time the car left in morning at Sytner Leicester, I was looked after by Kerry Heggs, with smile and helpful, making my presence important. Experience to remember..

Service

My car went in for a service and to rectify a fault on Wednesday 14th of August, the fault was a second attempt to rectify. To date my car has not been repaired or a firm date given as to when the car will be ready and available to me.

Service

Lisa the service rep was really good, however, the engineer did not carryout what was agreed. This caused some problems as an mot was carried out that was not authorised, failing on one tyre. I would have replaced tyre prior to the MOT after service

Service

Frustrating at times waiting in reception area to be attendee to. Always very busy.

Service

i purchase 2014 car went on holiday to ireland came back only to find brake cables hanging down what ever happened to presale service one wire was old one the other was new but not connected i since had it checked out by dealer he found the tyre pr

Service

I hadn't anticipated that my car would actually require a service after only 7,000 miles so an unexpected bill for £350 was certainly not welcome! I assumed that the orange warning light suggesting service was overdue was probably a software issue.

Service

The communications/reminders were uncoordinated, including a next day reminder as I was on site waiting for my car to be valeted after completion of the MOT. Online bookings seem to be the issue.

Service

Liked the gentlemen that served me. He is direct and quick and does not mess about.

Service

If it's right, it's right

Service

The service was carried out in good time and I had was kept informed by text & phone.

Service

The car was ready when I expected and they had diagnosed the fault. The car has also been cleaned inside and out

Service

From me ringing up to book my vehicle in, to collecting it after the work was completed, a pleasant experience.

Service

The lady was polite and helpful. She showed interest in helping and accommodated car servicing & MOT in spite of turning early.

Service

Unfortunately the replaced part was faulty so the car was kept overnight which was inconvenient

Service

I was supplied a wrong wheel locking nut just over a year ago so I couldn't get a tyre replaced, rang the sales team at the show room, employee answered and could not help me as it was over a year, told me someone will call me but did not take deatai

Service

Very courteous and polite serive

Service

Did the work required quickly

Service

Wasn't completely satisfied this time around because I was quoted completely the wrong figure for the service on my car and you were not competitive with pricing on replacement tyres.

Service

Whilst the repairs we're carried out I presume satisfactorily I am nontheless very disappointed with how I was spoken to and the general manner taken by all of the Sytner (Leicester) staff I came into contact with.

Service

Completed what was necessary in time quoted

Service

Still waiting for reply

Service

I was kept informed by the health check video and the service was completed without any nasty surprises

Service

Pleasant atmosphere to stay while waiting for the car

Service

The video from the mechanic clearly recorded no concerns and no work was needed. Then I was informed afterwards that two brake pads and two new tyres were required, putting me on the spot. I have since raised this but have had no comeback/feedback.

Service

Efficient and friendly service.

Service

A very good experience to see thing done as they should be.

Service

I would have top-scored everything but, although the printout of work completed included a complimentary wash & vacuum, this hadn't been done. Not a deal-breaker, just a little disappointing after being told it had been done.

Service

Friendly staff and helpful

Service

I requested a courtesy car but was told there were none available for over a month. You required it for two days leaving me without a vehicle. On collection it was washed but covered in large clumps of mud which weren't cleaned off when pointed out.

Service

Helpful staff & friendly

Service

Poor long wait three hours for mot then told you have to wait long if you want it washing staff going early not passing the job over very poor

Service

Excellent

Service

Great service and customer care

Service

Coolant low - intact very low - Was the checked at the service the car has only done 8000 miles.

Service

Very friendly atmosphere and good feedback

Service

Very professional service

Service

Everything done as asked with very polite lady who went through it all with me

Service

Extremely well looked after while the car was being repaired

Service

Excellent customer experience, no hassle, efficient.........no snags whatsoever.

Service

Serviced and all efficiently handled

Service

Communication regarding the above details was one way, and that was from myself to Sytner direct. I seemed to be forever chasing to find out the what was happening with the car. The reception team were very proffesional though.

Service

Rob who I dealt with and have dealt with in the past is very good

Service

Even when I change the telephone number again!

Service

Very good friendly atmosphere quick and satisfy job

Service

There was quite a lengthy wait to check the car in on arrival. I had driven in and was waiting in my car, expecting someone to come to me, but instead I eventually got out of the car as I'd sat there for so long, and went to reception.

Service

Quote given by phone for the service was around 150£ and on arrival the expected total for the service was around 575£. Car cleaning included on the service, but only the outside and front seats were cleaned. Boarding computer not updated in the end.

Service

The service was great up to about 2 years ago but it has slipped. It seems like you dont have enough staff in the workshop. Reception and service staff are great.

Service

my service my stop start is no longer working. Apparently the manager said that it's normally it stops working. Ever since I brought my car the stop start has always worked, I have had not issues with it. But after service it doesn't work anymore!

Service

Staff are professional and I am grateful for the way my car was serviced. Also, I loved the complimentary car wash. They did a most fantastic job so thank you!

Service

I get quoted 650 to replace the AC condenser on mu 4 series because of stone damage. Then get told next day that they quoted me incorrectly and it should be 780. I didn't get a call back to say car is done until 5.20pm, I had to ring multiple times..

Service

Good experience all round.

Service

I only marked them down as this was the third time the car has been in for same problem

Service

I was treated as a valued customer

Service

I booked an appointment for 8am. I arrived and there was no record of this. Nobody knew what was going on. I was left waiting for around 25 minutes until I was dealt with. The wrong number was texted even after I confirmed my number. Poor attitude

Service

Can't even contemplate buying a car without a test drive.

Service

Work carried out that wasnt required, no communication form service adviser and damage done to vehicle whilst being serviced

Service

I needed a flat tyre replaced quickly. The service centre staff responded promptly, there was a tyre in stock and I was booked in and away in less than hour from my initial phone call.

Service

Gareth Sheldon was very attentive, provided courtesy car and kept me updated with progress

Service

Happy with the service provided

Service

The dealership has expanded with the introduction of many more cars and especially the Mini range so the experience is no longer premium more akin the airport check in. I have been with Sytner since 2002 and the experience has deteriorated markedly.

Service

The service went to plan.

Service

due to complications during the work being carried out the waiting time was extended by a few hours i was kept informed throughout the time i was there of the progress and my morning was free of any other commitments so had little effect on my day

Service

Brilliant up until collection of the car

Service

Service assistant was pretty clueless. kept waiting for no apparent reason. Car interior was dirtier than when left.

Service

Excellent service

Service

after being recovered to Leicester after a puncture I had to wait a week for a new tire, asked them to check for further damage twice and this did not happen, the service manager called me later at home to say 'we didn't check the rest of the car'

Service

Just an overall great service.

Service

Beware of this company Bayerische Motoren Werke AG

Service

As usual. Great professional organisation. Even a video of checks.

Service

Not reseting the service intervals

Service

Very professional

Service

My plan has been to visit BMW and make a complaint. Even the description of my tyres were wrong. Mention is made of older tyres on my invoice which were on the car when I was there for my first service. They have been changed! I have different tyres.

Service

Very reasonable part price, quick service

Service

Service dept is doing there best to fix door rattle but it's still there!

Service

The team are Great but my fault still isn't fixed and I have to book it in again

Service

Service staff are all useless

Service

For the reasons set out above. The service department tends to be very busy. I have previously requested when I have called that I remain with the vehicle but this has not been recorded and the wait has been considerable.

Service

Was able to speak to the right person, was not condescending, helped me with my query. Gave me a cost, told me what the process would be and how long it would take. Everything happened as described more or less.

Service

I was told the service would take a maximum of 2 hours when I book it but when I arrived I was told it would take around 2 1/2 hours. I also had to wait 30 minutes before anyone came to see me. Ad blue check should be included in the service.

Service

Pleased with service - had to wait a few weeks though, as no courtesy car available. Additionally, courtesy car very low on fuel so had to stop within minutes of picking up to put fuel in.

Service

Already answered.

Service

We were kept informed as to what was required

Service

Turned up for a repair only to find out that the spare part had not been received. Had to arrange another appointment.

Service

Vehicle did not need brakes, so was only charged for the sensor, and the car was ready much faster

Service

repair cost of older car prohibitive

Service

The service was good, but with warranty work required at short notice (as I imagine problems such as engine management faults often are), it is impossible to get a loan car. So, I wasted an entire day sat in the waiting room

Service

Would have been higher but we had a 15 min wait to be attended to

Service

All completed within the time stated

Service

Work carried out to my satisfaction

Service

Service agent did everything we asked for & was prepared for us when we arrived on the day. He had also arranged for a snr service manager to be available immediately to discuss a technical question on the car. Kept us informed of progress.

Service

I was told I would have to wait 90 minutes and I waited 90 minutes

Service

Not just Sytner, who I only use for convenience but the whole BMW condition based servicing is a con to extract money for unnecessary work and blame the key fob.

Service

As above. Dealth with my problem right away.

Service

Able to book convenient time and car valeted well.

Service

They have never quibbled over getting on with attempting to fix the air con, despite it taking a year and multiple visits.

Service

Great communication, service, fitted in with me.

Service

The service was explained and checked by text video sent

Service

the service was good

Service

Very friendly and professional

Service

great service, excellent waiting area (where I could work while waiting), friendly staff, everything was on time - also quite like the video review of my car

Service

The whole experience is professional no matter how small your need is. You are made to feel that you and your car are what it's all about.

Service

No feed back on my concern with the cars acceleration problem,was told on picking the car up not sure.Ring the guy up Monday who dealt with it !

Service

They managed to fit me in at the last minute for next day. There is a disconnect between the booking and reception systems as the text message confirmed my booking date, but receptionists thought it should be a week later according to their screens.

Service

At the appointment, lady asked if I would like my car cleaned, I answered saying yes. Was so delighted as it needed it. Once I received my car, it was not done to a good standard. I had to then go and get it washed and hoovered somewhere else.

Service

My experience was conducted professionally and extremely pleasant

Service

Friendly and efficient staff and a nice place to wait. A good video is provided to show what they find under the car, a nice touch.

Service

Markek down as I never got the video inspection of my vehicle, and courtesy car was not similar to my car in for a service even after waiting 2 months for service appointment.

Service

From booking in with sabrina Huston to her telling me my car was ready to go,brilliant could not have asked for more

Service

car given a complementery wash, but still had bird lime on windshield on collection

Service

See below

Service

Car fixed and ready when stated

Service

Good customer service, polite professional and efficient.

Service

I love buying BMW's from Sytner, I feel that they want to work with me to provide me with the car I need and want and not just sell me a car. Its an exciting time buying a new car and I want to enjoy it. I did!!!

Sales

They located the car I wanted at a good price and offered a highly competitive finance deal.

Sales

Completely satisfied as Jaz the Sales Person was very helpful and did everything i asked.

Sales

The support has been really good. That's the reason I have taken my second X5.

Sales

everything was done that was needed to be done before we took delivery and we were always kept informed

Sales

Efficient and friendly. Knowledgeable.

Sales

Jaz was attentive, friendly without being overbearing like some sales people can be. I felt valued as a customer.

Sales

Kept up to date throughout by Jaz Attwal - excellent service. She is also very enthusiastic about the brand.

Sales

Always on top of the job in hand.

Sales

Exceptionally attentive and knowledgeable staff who genuinely are customer focused.

Sales

Niall was so helpful

Sales

Overall experience was excellent. Professional yet friendly approach with everything laid out very quickly to enable a hassle free decision. Salesman was fully prepared for my visits so overall it felt very efficient

Sales

Vehicle was through motability scheme. When collected vehicle I was very disappointed the way after collecting vehicle I was getting calls from niall saying I need to bring vehicle back as I need to make extra payment. Had to speak to motability

Sales

Some of the extras we requested to be thrown in were rejected on the day of collection of the car however everything else was on point and even aftersales is warm and friendly.

Sales

No

Sales

Salesperson was great

Sales

Everything was ready on time and sales person was very friendly

Sales

Excellent sales advisor

Sales

Help from Jake

Sales

The whole experience was very enjoyable, personal and professional.

Sales

Kept me informed regularly. Very knowledgeable and friendly

Sales

The whole experience was awful it's the first time I've bought a new car and felt rushed and under valued as a customer

Sales

Great experience. Jaz was excellent.

Sales

I feel I was given all the relevant information, the lady who looked after me Olivia Wright was able to help me with any questions and also let me collect my car first thing due to my work commitments which was greatly appreciated.

Sales

Swift, friendly and efficient, which is key for me. Wish you still did the bouquets of flowers though!

Sales

Everyone is helpful and easy to talk to and deal with

Sales

I have no complaints at all, it was just perfect

Sales

Great service but the front and rear tow eye covers were not fitted - I had pointed out that the rear on was missing re-purchase. It was even the car from the show room..

Sales

Jake Heath at Sytner Leicester did a good job understanding what I was looking for and finding it.

Sales

Very smooth and friendly transaction.

Sales

Again staff well and truly knowledgeable and helped us find the right car for my needs.

Sales

The BMW garage were easy to deal with and able to help us with everything. A great experience from start to finish. Could not ask for any more.

Sales

Jaz was brilliant i was just underwhelmed by the reveal of my new car. We went to the handover room Jaz showed me round the car then just handed me the keys. The windows to the room weren't opened and two other cars parked in front. Unhappy ??

Sales

I obtained a brand new car for very little extra over a used car. The car was delivered very quickly and the process was easy and efficient.

Sales

Could not ask for any better

Sales

The deal was messed up on an X4, not Jaz's fault but very frustrating so we ended up compromising on an X3. Still great car, but the X4 would have made my wife happier.

Sales

Good service from the sales people at the showroom

Sales

Again I've always found the staff very helpful and accommodating, from my first enquiry by telephone to the delivery and explanation of my new car and especially for the help I received in choosing the model and accessories I required

Sales

Excellent service

Sales

needed more time on explanation of features

Sales

Jaz kept me informed of everything and communicated excellently

Sales

After the initial mix up, everything went quite smoothly!

Sales

Very helpful, prompt and informative.

Sales

It was an amazing experience, Jas is extremely friendly and comes up with a plan that is perfect. She explains the process and ensures that details are explained and has a brilliant way of meeting customer satisfaction.

Sales

Satisfied