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Great customer service and communication and updates was constant by Rob Murkett, very welcoming and friendly.
Service to my car was done smoothly and was kept informed of progress.
Service advisor really good and was efficient
Work is carried out efficiently and on time and the waiting area is comfortable, clean and bright
They did the job that I came in for
Staff very keen to please
Karan helped me an additional boot opening issue which has been annoying me. He gave me a protector fob.
The Service I received was amazing from start to finish. James Howitt & Karan Soni arranged for me to have a courtesy car whilst my car was in the dealership. Both James & Karan are a great asset to Sytner Leicester.
Met all my expectations
Got the job done quickly
Despite the current Covid restrictions I was happy with the level of service during my recent visit.
The advisor I had on the day was very professional and always takes time to walk you out to your car following the transaction
I believe that everything was checked carefully and all the necessary tasks were undertaken. It was all completed within the time specified so there were no hold-ups for me in collecting the car after the service.
Kept very well updated
Great service in a timely fashion. Previously my car had been cleaned outside, but not this time.
The Sales Consultant, Elliot, was very helpful and knowledgeable about the vehicles, packs, etc.
Good communication report of the work carried out.
Booking car in was very straightforward, prices quoted upfront, drop off and pickup well organised and covid safe.
Every thing went according to plan.lwas happy with the service.
Ashley Dutton at the Leicester branch was great in terms of sorting me with a car, updating me with the status of my car, and switch over
Arun was polite, professional and knowledgeable. He spent time with me and it was overall an enjoyable experience. Nothing was too much for trouble for him. He is a credit to your team.
After being called in on a recall basis, the car had a complimentary check over which was nice to see how the cars running after so many years. The lad was great, very friendly and helpful.
Got my car sorted and on way with no fuss.
Valeting service not available
My car went to sytner Leicester for an end of warranty check and the 3 things that I wanted looking at were dealt with
Great service , i am disabled was brought back from my flat in a taxi when my car was ready.
Issue was resolved and first experience of the after sales / repair team was great.
started early finished early and good interaction
The restrictions due to the pandemic - fully justified - limited my satisfaction.
Well looked after by the team there.
Always done on time. Appreciate the videos and calls to explain costs of service etc.
Service was carried out quickly and efficiently.
Great service, video and report on my X6.
Excellent service experience would definately recommend
I was advised of the issue and the problems were rectified, with no hidden agenda
Very attentive, good communication
I was well looked after by the team.
It was perfect
The issues highlighted with the vehicle were corrected.
again customer service
Came in for a recall, job completed same day with no inconvenience's.
Very professional and polite service
Felt more individual then just a number.
Great service but not too sure why a service pack does not include the £84 check. Not sure what the point of a service pack is if parts of the service are out of scope
Very pleased with service on the day - efficient drop-off and collection following COVID-19 measures. Arun (service team) showed me around my car to check that I was happy with the fitting of new carbon fibre door trims. Very professional.
Communication and eficiency
The waiting times that given to me while my car was being serviced was spot on. Complimentary water upon being seated was given out which was a nice time. Nice environment to wait in, clean and fresh
Well organised process in place for covid . Always a pleasant experience when visiting the dealership,they are always friendly,work is done promptly.
Covid secure and professional always
Efficient and good service
Efficient and friendly
Very friendly customer service, a thorough service and the video is a nice touch
Nothing was too much trouble
Though there were no courtesy cars available, they were flexible to book me in for the click and wait service while on the phone. The staff were courteous and kept me up to date with the progress of my car.
As previously stated
Excellent service, very happy - Thanks
The staff were very professional...lots of repect
very smooth and helpfull
Works completed on time and as planned
The guy that picked my car up for a service explained the process and I was in formed of all work done
Professional people, they look after me all the time when I had the car in for service or a repair.
Very organised and planned and again Karan just makes the whole experience a breeze.
staff friendly and efficient
I was explained everything what did require to do with the faults
Very satisfied, was straight forward dealings no messing around.
Seemed well organised. I liked the drive-in system. Pleasant staff. Nice waiting area.
Excellent fast service
Kinner was always there to answer any questions. He ensured the repair was undertaken through my warranty.
Efficient and good. Karen was very helpful and explained things well.
No problems with the service or staff attitude. Waiting area was as Covid proof as it could be. Vehicle was ready within time specified.
Work carried out without any problems. Keep informed. Done on time.
My complaint was handled well and fully resolved to my satisfaction by Sytner customer services , so therefore I was fully satisfied with my experience
Excellent service from start to finish. The VHC was excellent.
Great customer service. Smooth and clear process. COVID safe.
Can not complain about any thing
Friendly staff all very knowledgable
Seamless & professional
Work completed to my complete satisfaction
All staff were exceptional, special mention to the lovely lady on reception who was continuously updating everyone whilst waiting and couldn't do enough to ensure everyone was comfortable
I called and requested a specific courtesy vehicle the day prior to my service. On the morning of arrival I was informed that the manager, Mark, had arranged this for me. Sophie was also extremely helpful and polite. A very good experience!
Great Communication from booking the car in to collecting after all the work is done ,the great asset that Sytner BMW had are the excellent people,the service advisor being friendly ,professional,communicative makes the whole experience a joy .
Easy to book, good after care, nice touch to have a video link, missed the car wash at the end.
Confident fault would be sorted
Greta customer service
I have to say completely satisfied. The welcome, efficiency and overall environment were excellent. Staff were friendly, helpful and polite, especially Arun who looked after me. Absolutely no complaints whatsoever.
The Staff and levels of Service at Sytner have alway been first class. I always feel at Home and Comfortable there, the Service always delivers good quality and is communicated well.
efficient and courteous
made my experience very pleasurable
As my previous comment. Excellent customer service especially by Sabrina who kept me informed and updated
This was for an annual routine MOT and everything was arranged in advance and went smoothly on the day. The video from the Service Technician was informative.
Lorelle worked above and beyond , I really appreciated the fact that she got may car back to me soon then expected ??
Great service from Rob Merkett in The service department
Friendly and quick service
There was a slight problem on arrival (see below) but after we engaged with Arun we were very well looked after.
Dealt with professionally and within the given window
Car picked up. No hassles.
I think the service is fantastic , just expensive to have work done , love bmw though
Managed to sort fault out
Fantastic customer service throughout the whole experience
I came in for a recall. This was completed.
Staff I think (Sabrina) went above and beyond she offered personal hotspot to sort out my internet access when I couldn't connect to the WiFi at the centre
Warranty issue dealt with swiftly and efficiently
All went well. Staff competant and friendly
Everything was very good but the cost was very high
excellent staff specialy lorrrele shes very very efficient
Friendly fast service
Very easy, no fuss, helpful staff.
Honest and reliable, didn't push for further work to be carried out,
Great, friendly service. Would like less of the 'upgrade' sell generally received at BMW.
Everything explained right
Very easy to drop car off, kept updated and an easy and well informed collection
Great service and information after. Also well thought out COVID procedures.
Found me the right car 3 years ago and did the same again now. Needed a baby friendly car now and was given options on models available. Always available to answer questions and met my budget. Thanks Niall!
Honesty with the service along with really good COVID 19 measures to prevent infection.
My car was in for a recall on the air bags and it took longer than expected, so I had to leave the car but was very pleased I was given a courtesy car until mine was fixed very impressed.
Professional and helpful
Service was excellent
Job done as it should be
Did what was necessary in a reasonable time period whilst waiting
Communication is always brilliant, I love the video they send of the car service
I was kept informed throughout the time my car was with the garage and the issue was resolved
Good customer service
First class customer service
Car was off the road for two and a half weeks with a water leak through convertible roof. Technician had to wait for new seals, once fitted struggled to make water tight. Eventually resolved, Ash Dutton did great communication job keeping me updated.
Fantastic service as always
Quick and reliable service
I was extremely satisfied with every aspect from the emergency service, the warranty claim and the professional and efficient way I was treated by James at Sytner. I also appreciated the video of my vehicle from the mechanic and the excellent repair.
Fantastic communication, friendly and knowledgeable advisors.
Great job and great communication
I am always looked after at Sytners - thank you Lisa.
Booking was easy and the work was done on time.
All went very smoothly.
Kinna was great at keeping me informed about my car.
Always a good reception, clear debrief and a feeling of a job well done.
All the required work was completed on the car and the service manager worked hard to ensure it was done as soon as possible. He also did all the negotiation with the insured warranty company.
good customer service
To be honest there is nothing more to say when giving this answer
Excellent customer engagement
It was easy to agree a date and time to suit me, easy to establish what was required that would be different to my last visit pre-Covid and I was kept up to date as the service progressed.
The staff were very polite and accommodating.
Initial visit was long wait for the service (almost 4 hours) although the wider team went above and beyond to ensure that the overall experience was positive
Service agent James was absolutely fantastic and worked hard to achieve a resolution that was satisfactory to myself big thank you to James
Excellent service from James
Good safe environment, excellent service by both the mechanic and customer service advisor.
I would like to personally thank Lorelle Whittaker for her professional time, effort and outstanding support in executing the ERG valve issue I had my BMW 5 series. She was exceptionally persistent and fully committed in providing a resolution.
Full communication all the way
10/10 for Junior always best customer service have never received anything less. Never go else where, due to past experience and this experience will be purchasing the extended warranty.
Solved the problem
Friendly service, I was kept informed for the duration my car was in the workshop.
Completed on time, kept aware of progress.
The only thing lacking at the minute is the valeting service, but this is due to Covid.
Very quick, and kept informed on how long it would take
Friendly,efficient and helpful staff.
Both courteous and pleasant and knowledgable
Good service all round.
Booking and communication excellent as always
James took care of everything including loan car extension. All very professional.
Very helpful customer service
Helpful and courteous staff.
All done as required, despite my thinking more work was needed.
Staff had plenty of time to discuss, nothing was rushed. Felt my presence was valued.
New tyre fitted on the day I reported it.
The car was in longer than expected but was kept updated throughout the time on what was wrong and what was being done.
Everything completed as requested
James Howitt provided excellent customer service and regularly kept me updated throughout the course of the day whilst my car was in for service! Glad I brought my car here as I'd recently experienced bad service at Wollaston in Northampton.
Had no problems
First class except there was misunderstanding on my part re the bill.
Friendly personalised service.
Always fantastic, quick and extremely covid safe. Great communication from Sytner.
They did exactly what needed county a very short time
Great service advisor and process
I was able to access a loan vehicle and get critical repairs carried out the same day for a very serious issue I wasn't aware of. Usually a loan car has to be booked weeks or months ahead.
I was very satisfied with the service I received from all the staff at sytner Leicester who I dealt with on the day.
The service was impeccable and I was notified/updated at every stage of the process.
I was very happy that my car could be picked up and brought back to my house with no problem as we are in a lockdown and I am high risk, so that was a big help. Thank you
Again, Bryony helped as much as she could, keeping us informed and organising help from BMW, she has a very pleasant manner, and is a credit to the company.
They called to remind me of the service before I call them myself, all the checks have been made. The car has been collected to avoid contamination with covid due to my personal situation.
Quick and easy
Service carried out as requested and on time
Very happy with the efficiency and professionalism received by Bryony and the technician that worked on my car. The health check video received from technician was clear and very detailed, I was particularly pleased with this.
Had no issues at all
The price could be lowered a bit more
All down to kinna who was the service advisor been in couple of times and he made the experience worth attending again in the future
Good experience from prior to appointment/when I dropped car off/to collecting car.
Good communication at all times and positive outcome
Very satisfied, James Howitt went through all the detail and also helped carry my car seat, was even more impressed when they provided me with a hamper for the recall on the car.
Really helpful and kept me updated the whole time.
Good service from staff
Looked after very well by Bryony, the covid procedures worked well
Stupid question already answered in previous
Great customer experience start to finish, was kept abreast of progress of work and my car was collected and delivered as promised with no fuss!
Clean, efficient, good communication and I like the video's gives a personal touch and care.
things were done in a timely fashion. the car was ready ahead of schedule. the video sent to me was very thorough and helpful.
Service & MOT completed as required - time in service centre was minimal.
The price I paid doesn't seem much different from Specialist Garages (referring to a different make and model)
I was kept in the loop at all times of the work being done to my vehicle, the video review was very thorough and informative, and the work was carried out promptly and without hassle.
Very happy how issues were dealt with. Even faults that weren't covered by warranty.
Everything happened as planned.
I appreciate how hard it must be to operate with everything going on. Protocols and instructions were all easy to follow and seamless in execution.
No issues kept informed of any issues
Given the current situation with COVID, Sytner provided a safe and friendly environment for me to wait whilst my car was being serviced. Staff were helpful throughout and the video of the vehicle and report were a good innovation. Thank you.
The recall work was completed in the hours advised.
I felt valued as a client. Loved the video of the work carried out.
Polite service with no hassle
Was alway helpful
Ashley Dutton was very attentive and professional and has excellent customer service skills. Kept me informed about repair, explained the problem and how is was resolved. Very pleasant person.
Normally I would give 5 stars, the work completed was 5 stars but costs weren't as clearly communicated as they could have been, but to be fair BMW did come back to me with a better price because of this, so all resolved with no complaints.
My MOT was due and I am shielding, so your service ensured I could get my car tested without worry.
James always keeps me up to date on the status of my vehicle
Service advisor, Karan, went above and beyond in looking after my car and providing great customer service
Satisfied with Ashley (who I spoke to on a regular basis) kept me informed and updated while you had my Car for 2 weeks.
Great service and communication!
Very informative and responds to queries promptly
As previously mentioned.
Good communication throughout
Did the job
Karan was excellent from start to finish, providing regular updates regarding my car. Extremely friendly and welcoming.
Same as above.
Car collected and returned on time no problems with service ,thorough on line video report sent to me.
As mentioned above it was nice in the past to get a clean washed car back and this is not possible due to covid
No hassle service, no had to wait more than a minute to be served. You drive in and they were their with the notes . Perfect!!!
Very well organised service reception and collection and communication throughout. Reassuring to know service and any work required has been carried out to a high standard. The video check was very helpful.
Car was serviced quickly and on time (within the 1 & half hours they quoted) at the time of booking
They just could not do any more for you They made you feel so welcome
Once again friendly and obliging team
First class level of cutomer care
No discernible faults from a customer point of view
can't fault anything
Very helpful service.
Friendly, helpful staff and problem resolved
Lisa looks after my booking and updates me with any issues
From start to finish the service received was first class. I was contacted throughout the process and kept informed of progress.
On this occasion my car needed no work on a recall, so Its difficult for me to score any higher
The staff was approachable and polite and easy to speak to. They explained everything they needed to.
The job was done on time and as above
Helpful staff, honest advice, prompt service.
Everything from start to finish was done extremely well.
Your team dealt with me very efficiently, answered all questions, no hanging around. Really good service. Would have loved a valet service but understand why that's not happening right now.
very organised, but charming as well
Great service and communication all round
Overall service was excellent and staff very friendly and professional
A faultless service
Good experience. Most of the purchase was done over the phone/via the internet. Everything was well organised and all staff spoken to throughout the process were informative and helpful. Thanks to all involved in getting my new car ready for delivery
considering the challenges of Covid and practising social distancing this element is difficult to fulfil. the handover was smooth & video's provided to help with the new car introduction and its features
Eoin helped me select my dream car that matched all my required specs in a very quick and efficient way.
Elliot Norton and Jaz Attwell both listened to my requirements and made the whole purchase and handover quick and painless, despite having to complete everything remotely.
Thanks to Jake Heath! Always the best service, lovely person!
Very helpful.and considerate. Overall very good service.
Smooth quick and friendly
Everything was made very easy
Love the car
This is the fourth car from Sytner Leicester and the third sold to us by Kirsty Collins. She is an exemplary sales person, highly organised with a very pleasing manner.
Again, everything was very easy and clear throughout the whole process
all done remotely, but was a great job
Tasha at BMW Leicester was extremely helpful and professional and did not put any pressure on the sale at all. Compare this to Audi which I have been a customer of for the last 10yrs and who were cocky and presumptuous!
Good service, comprehensive information on my queries
Car was looking amazing, the collection was smooth & easy
Olivia is very helpful and will always be willing to go over & above to help out
Smooth, zero stress process in buying the new car and arranging trade in and collection. Eoin and Jay were very helpful
Even in COVID-19 times, still a pleasant experience.
Elliot the sales person was extremely helpful and happy to answer any questions
Simple straightforward purchase considering covid restrictions.
I was looked after and not put under pressure to purchase.
Mandy made the whole experience of finding the new car so easy and enjoyable. She has exceptional customer service skills and understood my needs and requirements. She is an asset to your company.
I could not have asked for more, friendly, professional service, found the car i was looking for and did all this in a lockdown. Sytner Leicester and particularly Niall Quin-Jarvis were great.
Everyone in the centre was extremely helpful under very difficult circumstances.
Despite the precautions that have to be in place, I felt very reassured and received proper guidance and support from the sales team. The after sales care and electronic documents I have received have made this a very straight forward process.
Would have been nicer to have normal handover experience but Covid intervened again! My sales person Mandy Blackmore makes it easy and pleasurable.
Tash lovely lady manager very nice second time dealing with this dealership will go back again
Really great experience despite the restrictions
When I arrived to collect my car it was in prime position, Mandy showed me around the car (Covid restrictions followed) and it was an easy process. I was part exchanging my car and this was seamless and made the whole experience more exciting!
Service was really good
COVID safe. Olivia was welcoming, friendly and knowledgable.
Amazing service from start to finish
Elliot Was brilliant. He took time to help me find something that would meet my individual needs. He followed up on his promises and provided his mobile number so I could contact him if I needed anything.
The process from ordering to delivery & collection was very efficient
The agent (Tasha) could not do more to explain the features and benefits of my preferred car. She listened to what I wanted and made all the arrangements to get me the car I wanted.
Every aspect of the collection of the new car and part exchange went very well and very effficientlyy
My experience as a Motability customer at Leicester BMW was second to none. The Motability specialist took time and care to ensure I had the right car for my needs.
All was great, much better than previous experience with other car companies.
Even during COVID they have made buying an enjoyable experience
The whole experience of purchasing a new car when we had gone looking for something nearly new was so pleasing. Dave Atkin, the sales advisor was excellent throughout, he was professional, not pushy at all and made us feel at ease.
Handover was lovely no problems
Nothing better could have been done
Despite covid restrictions overall a very efficient service
Olivia was amazing in helping sort out the car and the delivery, and helping and advising on the collection of my old car.
I was kept updated at all stages, even though it took longer than usual because of Covid I felt at ease knowing I was kept informed by Mandy.
Liam Bailey was helpful and professional throughout the process, keeping me updated on progress on a regular basis. Follow up contact to ensure I was satisfied
Everything went like clockwork
Very helpful and friendly
As my previous remarks
Very smooth and friendly process considering current situation with covid
you did everything i asked and kept me informed at all times leading up to delivery
I understand that cause of COVID 19 I couldn't receive the best handover but Tasha Mesbah and Elliot Norton did a wonderful job handing over the vehicle in this difficult time.
Very satisfied, our sales representative that we dealt with, Elliot, was amazing and really looked after us. He kept us up to date, even outside of work hours, and exceeded our expectations. Whole process was simple and was made even easier by him!
Communication was very good from all departments
The Assistant was very polite and freindly
As good as it could be with all Covid restrictions pbserved