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The paperwork told me about what had been checked - I would like more information on what had actually been done.
After paying a premium rate for you to carry out the work, I had to bring my vehicle back as the fault had not been cleared so it kept showing up on the dashboard as requiring attention.
Disappointed when I returned home to discover a new air filter in my boot. The technician didn't fit it as I had a better quality one already fitted in my car. Due to a failure in communication I was charged for this item.
Took my car in and got told they couldn't carry out the work and to bring it in on Monday which is probably because I'm staff but then I had to wait till Friday to get the bill and didn't receive the VHC print so I'm unaware of any sort of advisories
Service received from the controller was good, issue with dash camera which needs a return visit
Actually extreamly annoyed a few days later to find that my coolant is low and need toping up. I now have to make another visit for this to happen. What is the point of a service if they are not checking and toping up vital fluids!!
Complete lack of customer care, no communication, vehicle not completed on time. No contingency plan to keep me mobile and allow me to get home. When I received my vehicle back 3 days later I had tyre pressure dashboard warnings showing.
Was extremely satisfied with the service experience very helpful and friendly .
I had a 1 hour waiting appointment which turned into 2-3 hours.
Following my service , my service indicator is saying I need to carry out another one in 3500 miles which was immediately on my dash and was not mentioned to me at the time of pick up.
Excellent service from knowledgable staff. Disappointed that you no longer offer a pick-up and delivery to home service.
great to rest in comfort with a coffee read paper my car is returned nice and clean ,
Always a pleasure, professional staff yet friendly too without being over corporate
When I opened the boot there was large piece of trim from the tailgate that it was clearly too much trouble for them to reattach. Fortunately it wasn't a safety critical item. Also, one of the two things I wanted fixed wasn't. Hopeless!
The service coordinator, James, was very polite and friendly and the customer lounge was pleasant with plenty of refreshments well provided. My car had new firmware applied to the idrive but this has not fixed the fault. New booking made.
Attended to immediately arrived at dealership. I was made comfortable whilst the service was carried out. Work was completed on time and to my satisfaction.
Informed before service via video about condition of tyres etc then contacted when complete
Service seems a little disorientated. Booking your car kn can take a long time. I feel Leicester are too busy. Maybe BMW need more than just one dealership in the city
the car ended up having to stay overnight due to a softwear update which I would suggest the job should have started sooner ?
The staff inside were friendly and the environment was nice however the cost was more than I expected and I didn't receive the car value estimation which it was booked in for.
Everything organised and was kept informed
exit route blocked and slow availabiity of exit documents
The above story tells you why. Stuart who came out with me on a test drive seemed the only person concerned by what was going on with my car. It took 90 mins to get into the garage & the car checked in.
Had to sit there and wait 8 hours. Had to wait weeks for an appointment.
Quick and reliable service
It would be appreciated if you could please call me Mr Blood, I do not have the gender or genetic physical attributes to be a Mrs. Thank you
Liked the video of you safety check
Everyone was helpful and kept me up to date with progress, very professional at all times.
Waiting time to collect car- sat in the waiting area with 10 members of staff chatting to each other and only one serving customers
Charlie in the service dept was exceptional and made everything happen without fuss.
When booking the car in I felt that I may as well include the annual service in the visit. I was quoted £245 62 for oil and filter change. However on collecting the car the only item that had been serviced was a brake fluid check for £109.02
Dealer personnel helpful. Work was fast too. The dealer encouraged me to complain to BMW UK over lack of goodwill support. Im unhappy that a known fault was addressed by the fitment of upgraded parts (at extra cost)... and yet I had to pay in full
I am well satisfied with the body work on my car and very confident original bmw parts were used
There seemed to be some difficulty in getting a service advisor to take on my case initially. Once allocated, the service was very good
Very good service
No problems. Report afterwards what had been confirmed professional service
Cancelled original booking and rebooked for an earlier date. On arriving told that I was booked in on another day. Eventually rushed through. Offered valet but only with a 2 hour wait. Disappointing
Great customer experience
Not Good enough
The service was carried out as I would have hoped
Very expensive 2nd service. £650 for a 340i.
My car was repaired and returned to my home address which is in Surrey
Made a phone call, car sorted in less than 3 hours. What could you fault?.Excellent.
Everything done as described. V efficient
Speed and quality of service
The people were amazing and the extra services like the hairdressers at the place is great
like i said price was ok
No courtesy car was available
On the whole a very good service. However, I did report that the engine coolant warning had been coming on. This was looked at but I was told it was not required. Since the service the same warning has come up again although only intermittently.
I had one small issue which could not be resolved on the day.
service carried out in advised time scale
I was on foot at fosse park waiting for the vehicle and had to assume that by 17:00 the car was in a fit state to drive home, i had been given no update on the vehicle since i left it on site at 10:30.
Everything was completed on time and I believe to a high standard. Courtesy of all staff is excellent.
Extremely pleased with Sytner's service team
Rob is super guy and listens to my requirements.
As above - very impressive, but arguably ott for what is actually required
Good service from having the hire car available, Simon Fossey was very good, excellent commuication.
very little feed back, was made to feel like I was bothering the service rep when i either just needed simple answers like "Where is my car?!" or i needed to feed them information that would be useful to the engineer.
Checking in at the service area is always a pleasure....I feel like I'm checking in for a 1st class airline service.
Service was excellent, but all other garages do mots for £40 (vs £56)
The service was carried out swiftly and professionally
After getting the car back I found that the service indicator was reading next service 3200 miles. After 4 phone calls trying to get through to Sytner I was told that the brakes needed to be replaced after 3200. CHANGE THEM DURING THE SERVICE!!!!
Other than having to wait 20 minutes in my vehicle upon arrival, waiting for a member of staff to either take my car or keys from me the service was very good and professional.
I was very satisfied and attended to promptly
It was an unexpected treat to spend time at such a welcoming place compared with my past experiences.
They are always efficient welcoming and do a good job
See above comment. It took 1.5 hours to wash the car. I like the way BMW try to do business but I don't think you treat all your customers the same.
In Leicestershire there is only BMW one dealer to go it - it is therefore very busy, and a degree of personal service is lost. I don't like not having a choice.
Everything went to plan. The service was carried out on time and full explanations given regarding the action taken. The car was returned in a very neat and tidy state.
I had a routine service at a cost of over £600 for one and a half hours work. I needed a new petrol cap and windscreen blades but I was told these items had to be especially ordered in and I had to rebook a job repair appointment.
Excellent service. Car was handed back cleaned and sorted.My only comment would be that there was some grease on my steering wheel and gearstick suggesting someone had dirty hands when moving the car around.
Not completely satisfied, because I live in market Harborough, you stated you needed my car from 8-00am until 5-00 pm. You did not offer courtesy car and in your location filling up that amount of time is very difficult.
I have not had a service yet !
THE PLASTIC COVER AT THE SIDE OF THE DOOR UNDER THE STEING WHEEL WAS LEFT OFF
In the past, Sytners have been unable to rectify passenger window failure and parking warning system although they did charge for investigating the problem. I recently had a small service (see below) with disappointing results.
Sorted out my issue promptly
All service staff very friendly and feedback very useful after service
The level of service was very good and it was completed in time to quoted price.When i drove the vehicle away it said it needed a key phobe battery which was the only reason I didn't give 5 stars.
Very nicely driven by Robert in to and back from town. He was on time in a very impressive car. Service Undertaken as it shouldve been. Car cleaned as well. Ready for when I got back. All boxes ticked!
Prompt, efficent and friendly.
It was a long day! The part required for my transmission problem was not available on site and had to be sourced elsewhere. There was a period in the morning when i felt i was not being informed and had to go to the desk twice to get a response
You gave me a good courtesy car (320i) that was fun to try out.
Reception were prompt polite and professional, the work was completed to a high standard, and the reporting of the work undertaken with findings of the inspection were exceptional. Addition the catering and facilities provided were very appreciated.
Again not overwhelmed
Good communication pleasant staff
Work undertaken as required
Service was done at a time convenient for me and service done whilst I waited
As yet I have not taken ownership of the car.The delay is now over a week and I have received no communication.Very disappointing
Seamless sales service as usual
in addition to above the parking was appalling. I asked a rep several times for detailed information about the car which was never given to me. apparently the file size too large! I need direction to you tube videos and detailed information
Very genuine concern for customer needs, very good overview of the cars and what different packages did etc.
No Aftercare product was missed at the delivery, even after I ask they still didn't provide one. I have to chase for everything I want, I have to its not as smooth as I expected it. This is my second new car at same dealer, it's a vast difference now
Car looked amazing on handover , very please thank you
upgrade was extremely easy and pleasant
My experiences of shopping has through out my life been variable and I always come out of any shop, showroom, or even any place which offers a service to the public, feeling happy and warm if the service I have received has been a pleasant experience
The new car was delivered on time and I was kept informed at every stage by Nial.
All staff especially really helpful & knowledgeable
Great service, customer service was brilliant. Mandy was amazing, she was always there as point of contact and answered any concerns we might have had. The car is really nice but Mandy top that with her service.
The environment is very good, with every facility I could wish for whilst waiting. I just wish I had not had to wait around, and wish that communication had been better.
Lovely showroom, attentive receptionist, great coffee and the handover bays are excellent.
They took their time to serve us
My purchase was dealt by Kirsty Collins again and she's been excellent and trustworthy. Helped me with the different options and got me a good deal for the car I really wanted.
Had to wait a while for my car about 8weeks
Full communication via E-mail on the delivery date etc. Sales team make you feel very welcome.
This is now my seventh car purchased from Sytner Leicester in a fairly short period of time - six of those from Mandy Blackmore... The purchase experience every time has been a joy!
Mandy Black Moore and Olivia provided excellent service when the hand over was carried out. They made me feel at ease by showing me all the controls in the car. The ladies were extremely helpful and valued as a customer. They are an asset to BMW.
I received an extreme high level of service throughout my the Motability process.
Very prompt in getting me a new car service implacable
Very good service - only reasons why not 5 star is because compared to my previous purchase:1. Not given option to pick car reg number even after requesting to do so2. No token gift given on handover for a 60K car3. No courtesy call yet if all OK
Elliot kept in contact with me every step of the way and was always quick at responding my calls if I had any querys .. nothing was to much trouble and very polite . Excellent sales rep and Id will recommend him to all friends family and associates
Great experience. Fantastic customer support. Superb atmosphere.
Sales person (Jacob) went out of his way to ensure I was able to collect my car at a time that suited my needs.
As a returning customer their service is second to none.
Sales staff knowledgeable & courteous.
Friendly atmosphere, clear information, fast completion and hassle free.
Everything was perfect. I don't see how the process of purchasing or delivery could have been improved.
It was a very smooth operation of trading in my old car and purchasing my new one. The sales person kept in regular contact with me through email and there were no surprises or frustrations.
Had to haggle hard to get a reasonable deal on new car price and px value. Nearly purchased via a website and only the enthusiasm and persistence of Harry Swindell achieved the sale at Sytner, Leicester. He proved very helpful during the whole sales.
Jaz made everything simple and went the extra mile.. thank you Jaz??
Jacob handled the transaction very well and was able to answer any questions quickly and was able to be flexible with regard to the financial terms
simple straight. forward process from viewing to collectionregular updates from Kirsty all legal requirements completed without problems pr delays.Kirsty collins credit to BMW.
Handover was excellent.
We were looked after from when we stepped into the showroom by all staff. Whenever we had a question nothing was too much trouble, It was all explained with care and attention.
i t was a great experience from start to finish
Very happy with Jaz who has looked after ne and also made sure all relevant information were given to me .