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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Matthew Doar

MINI Brand Manager

Kristian Coe

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Gareth Sheldon was very attentive, provided courtesy car and kept me updated with progress

Service

The dealership has expanded with the introduction of many more cars and especially the Mini range so the experience is no longer premium more akin the airport check in. I have been with Sytner since 2002 and the experience has deteriorated markedly.

Service

Happy with the service provided

Service

due to complications during the work being carried out the waiting time was extended by a few hours i was kept informed throughout the time i was there of the progress and my morning was free of any other commitments so had little effect on my day

Service

Brilliant up until collection of the car

Service

The service went to plan.

Service

Excellent service

Service

Service assistant was pretty clueless. kept waiting for no apparent reason. Car interior was dirtier than when left.

Service

after being recovered to Leicester after a puncture I had to wait a week for a new tire, asked them to check for further damage twice and this did not happen, the service manager called me later at home to say 'we didn't check the rest of the car'

Service

Just an overall great service.

Service

Beware of this company Bayerische Motoren Werke AG

Service

As usual. Great professional organisation. Even a video of checks.

Service

Very professional

Service

Not reseting the service intervals

Service

Service staff are all useless

Service

My plan has been to visit BMW and make a complaint. Even the description of my tyres were wrong. Mention is made of older tyres on my invoice which were on the car when I was there for my first service. They have been changed! I have different tyres.

Service

The team are Great but my fault still isn't fixed and I have to book it in again

Service

Service dept is doing there best to fix door rattle but it's still there!

Service

For the reasons set out above. The service department tends to be very busy. I have previously requested when I have called that I remain with the vehicle but this has not been recorded and the wait has been considerable.

Service

Very reasonable part price, quick service

Service

Was able to speak to the right person, was not condescending, helped me with my query. Gave me a cost, told me what the process would be and how long it would take. Everything happened as described more or less.

Service

I was told the service would take a maximum of 2 hours when I book it but when I arrived I was told it would take around 2 1/2 hours. I also had to wait 30 minutes before anyone came to see me. Ad blue check should be included in the service.

Service

The service was good, but with warranty work required at short notice (as I imagine problems such as engine management faults often are), it is impossible to get a loan car. So, I wasted an entire day sat in the waiting room

Service

Already answered.

Service

repair cost of older car prohibitive

Service

Vehicle did not need brakes, so was only charged for the sensor, and the car was ready much faster

Service

Pleased with service - had to wait a few weeks though, as no courtesy car available. Additionally, courtesy car very low on fuel so had to stop within minutes of picking up to put fuel in.

Service

Turned up for a repair only to find out that the spare part had not been received. Had to arrange another appointment.

Service

We were kept informed as to what was required

Service

All completed within the time stated

Service

Would have been higher but we had a 15 min wait to be attended to

Service

Service agent did everything we asked for & was prepared for us when we arrived on the day. He had also arranged for a snr service manager to be available immediately to discuss a technical question on the car. Kept us informed of progress.

Service

Work carried out to my satisfaction

Service

I was told I would have to wait 90 minutes and I waited 90 minutes

Service

Not just Sytner, who I only use for convenience but the whole BMW condition based servicing is a con to extract money for unnecessary work and blame the key fob.

Service

As above. Dealth with my problem right away.

Service

They have never quibbled over getting on with attempting to fix the air con, despite it taking a year and multiple visits.

Service

Able to book convenient time and car valeted well.

Service

The service was explained and checked by text video sent

Service

Great communication, service, fitted in with me.

Service

the service was good

Service

The whole experience is professional no matter how small your need is. You are made to feel that you and your car are what it's all about.

Service

No feed back on my concern with the cars acceleration problem,was told on picking the car up not sure.Ring the guy up Monday who dealt with it !

Service

great service, excellent waiting area (where I could work while waiting), friendly staff, everything was on time - also quite like the video review of my car

Service

Very friendly and professional

Service

Markek down as I never got the video inspection of my vehicle, and courtesy car was not similar to my car in for a service even after waiting 2 months for service appointment.

Service

Friendly and efficient staff and a nice place to wait. A good video is provided to show what they find under the car, a nice touch.

Service

They managed to fit me in at the last minute for next day. There is a disconnect between the booking and reception systems as the text message confirmed my booking date, but receptionists thought it should be a week later according to their screens.

Service

At the appointment, lady asked if I would like my car cleaned, I answered saying yes. Was so delighted as it needed it. Once I received my car, it was not done to a good standard. I had to then go and get it washed and hoovered somewhere else.

Service

My experience was conducted professionally and extremely pleasant

Service

From booking in with sabrina Huston to her telling me my car was ready to go,brilliant could not have asked for more

Service

car given a complementery wash, but still had bird lime on windshield on collection

Service

Car fixed and ready when stated

Service

See below

Service

Good customer service, polite professional and efficient.

Service

Had to wait long, was difficult to get through to the person who was dealing with me

Service

All sorted cleaned car

Service

Did not action enough to fix HUD and DAB other than plugin for a diagnostic check which I already told them would not show up a fault as diagnostic equipment cannot see a display focus issue or hear sound issues from the DAB radio

Service

Everything done was perfectly good.

Service

Had excellent service

Service

The service took a little longer than expected, but the customer waiting area was comfortable and I was pleased with the work

Service

We had our car without any problem

Service

Every thing I needed was done and the health check identified a couple of issues which also been resolved. My , almost ten year old 325i car runs like a dream.

Service

The reason for the low score was that service indicator was not reset so I had to make another visit.

Service

Easy to arrange service and Amrin Ibrahim was very courteous and professional when I was arranging the service plan for my car

Service

Phoned the service department twice. On both times it took 20 minutes for someone to answer the phone. Once the phone was answered, the rest of the interaction was fine. All aspects of the initial car purchase excellent.

Service

Over the course of a week given various prices on the phone for a run in service. Other service centres were considerably cheaper. Made the mistake of having it washed during service. Car returned with paint damaged on front bumper and boot.

Service

Very thorough service and dropped off at home by one of your drivers when car had to be kept for a few hours.

Service

If my car had received a service wash & vacuum I would have given 5 out of 5.

Service

asked for service update to be placed on log on car, was not completed, this is the 2nd time I have asked. Wiper blades told not in stock when requested new.

Service

Great communication and customer service from Lisa.

Service

I was asked if I wanted my car washed after service of which I said yes. My car was given a good clean.

Service

I had to wait over 30 minutes to check in my pre-booked car. Apart from that everything was OK.

Service

I only had an oil change and little else, so hardly a major challenge.

Service

I was very happy with the service I received from Sytner Leicester.

Service

Customer service was excellent.

Service

The appointment timing, registration etc was satisfactory.

Service

Good experience, but took longer than I was advised when I booked the service.

Service

A small mistake on my wheel refurb was excellently recovered by Raj and his team , he even gave me his own car as a courtesy

Service

Incapable of finding the root cause of the problem with my car. Máster mechanic could not give a satisfactory answer. Agent did not have a clue of what was going on and manager never stepped up and returned my calls

Service

Car returned on time and washed and vacuumed. Pleased with vehicle service

Service

They were able to sort out out my queries and deal with the problems

Service

Really let down, I would expect better!

Service

I cannot fault them. Very attentive from all staff members

Service

Greatly satisfied with the job completed while waited. Recommended.

Service

Service assistant was first class

Service

Although it took longer than anticipated, I was loaned a car that meant I could continue while mine was being fixed.

Service

Karan was professional and easy to get on with.

Service

When you take your car to BMW and pay the extra you expect top notch service, I do not feel this has been received due to your over-booking policy and extremely poor post-service follow up.

Service

Service great but the near side mirror does not now move when reverse is selected. This will be sorted at the next service Mark assures me. Mark is excellent in his role

Service

Good, quick service. Very friendly staff.

Service

car completed and ready on time - no outstanding issues recording emailed from Engineer

Service

Booking and follow up was very good. Oil service done quickly.

Service

Everythin went to plan and I was very happy with the service.

Service

Kept informed. Taken away one star as the check in was slower than normal as it was very busy.

Service

Efficient warm welcome

Service

good reception area and staff most helpful, the car was ready when said it would be.

Service

All jobs completed as requested in good time.

Service

My veh. went in for a recall.. One hour after the appointment time, and after the lights had been stripoed out, I was informed that you did not have the necessary part and I could not drive my veh. away. And the behaviour of some staff was unprofes

Service

Everything went smoothly!

Service

Sytner's Leicester were very good but failed to re-set my service indicator. Sytner's advised me that I need to replace my brake pads very shortly; I will have this carried out by a quality independent garage at half the cost using OEM parts.

Service

Very helpful and welcoming. Friendly staff

Service

Service appeared to be carried out efficiently. Two days later, low coolant warning symbol came on. Checked coolant - very low - had to top it up myself. According to job sheet, coolant level was ticked as being checked - it obviously hadn't.

Service

The cost of £600 for brakes where parts cost only £300. Asked for sales information for a new car which wasn't forthcoming- ended up buying a Nissan instead

Service

All of the BMW repesentatives were very, kind, polite, efficient, and friendly. The BMW work force did a really superb job on my car and were very efficient.

Service

Had a little problem but sorted out very promptly

Service

No problems

Service

Friendly, courteous - yes but ineffective, non-transparent, Lethargic, inefficient, costly and unreliable. Just sweet talks , empty promises.

Service

Mark Barrett has been fantastic in dealing with my car and liasing with BMW directly. He has been very prompt and has kept me informed at all times. I am very pleased with his service.

Service

Work is always completed to high standards.

Service

As answer 1

Service

Comfortable waiting area and plenty of refreshments available

Service

Always my service centre of choice

Service

The work carried out on the car was great but the vehicle was not washed and I was not able to upgrade the map on the satnav as requested

Service

Based on the actual day of servicing

Service

Service administrator was very helpful and knowledgeable

Service

I am still waiting for follow up regarding an issue raised at my service, nearly 2 weeks later, and despite several attempts by myself to contact the dealership

Service

Having to book the car back in was extremely inconvenient and disruptive.

Service

Great attention from dealer

Service

Very attentive service manager, clear video of vehicle and ease of dropping off and picking up.

Service

Courteous, timely and professional service

Service

Good service and work completed ahead of schedule.

Service

Very good service. Very helpful.

Service

Danielle was a very good service administrator. Would have got full marks if the car was up to it

Service

Good service completed on time.

Service

They solved a long standing brake squeal problem the Knights of Stafford failed to do at the 40,000 mile service.

Service

service carried out with no fuss and in a quick time

Service

Very flexible,accommodating salesperson.

Service

The service department put the wrong tyre on the car when I took it in for a brake service and a slow puncture, the car was valeted which was embarrassing as the car was pretty filthy

Service

This was a minor service, but it did include various checks of general condition and safety.

Service

Nobody is perfect yes it was ok waiting time was good

Service

Good experience apart from cost (£75 to change brake fluid as part of a service).

Service

I had to return to have the service alert reset as it had been forgotten

Service

I did not appreciate the service timings being changed. The services should be based on mileage, not time. My vehicle has only covered 1000 miles in the last year, it does not require an oil service.

Service

Took several visits to resolve the original issue

Service

Work was done and and report given.However still waiting for the readable MOT certificate as promised when I received a post visit telephone call

Service

Everything sorted as requested

Service

I received a call to say my car was ready, on arrival to collect I was left waiting for 40 minuets, I asked what the delay was the first staff member said she would enquire and disappeared. I asked again to be told they were waiting for paperwork.

Service

It took longer than I was promised otherwise spot on

Service

Again I've always found the staff very helpful and accommodating, from my first enquiry by telephone to the delivery and explanation of my new car and especially for the help I received in choosing the model and accessories I required

Sales

Excellent service

Sales

needed more time on explanation of features

Sales

Jaz kept me informed of everything and communicated excellently

Sales

After the initial mix up, everything went quite smoothly!

Sales

Very helpful, prompt and informative.

Sales

It was an amazing experience, Jas is extremely friendly and comes up with a plan that is perfect. She explains the process and ensures that details are explained and has a brilliant way of meeting customer satisfaction.

Sales

Satisfied

Sales

Excellent service from start to finish. Great communication from Jaz as always. Friendly and professional. Car arrived quickly and was to a perfect standard. Paperwork was straight forward and didn't take too long.

Sales

Jaz helped me with everything to set the car up.

Sales

As stated before, the salesperson Jacob Heath. Always professional and kept me informed. I felt looked after and it was an overall great experience

Sales

Excellent customer service, extremely efficient and helpful. Olivia has been very approachable and always happy to help with any questions or queries.

Sales

I found the purchase of the car nice and simple and the service on arrival at the BMW centre was fantastic. Nothing was too much trouble and i was looked after very well throughout.

Sales

Excellent service from start to finish and was very responsive throughout

Sales

Couldn't be happier

Sales

Great business

Sales

Olivia did a great job of keeping us up to date.

Sales

All went well from an initial visit through to the collection of car with prompt follow up.

Sales

Communication was really good and really helpful

Sales

Got car ready quick for me

Sales

Well looked after

Sales

Great customer experience - sales executive Kirsty attentive to every detail

Sales

Everyone very friendly and professional- nice touch with the BMW logo on the coffee!

Sales

Was kept up to date with everything

Sales

Jaz was so helpful and kept me updated on progress as to when my car arrived in the country up to arrival at the showroom. She also provided first class handover information

Sales

Welcoming and a special place to visit

Sales

Our Sales Representative (Mandy Blackmore) is extremely easy to deal with and makes the experience a pleasure.

Sales

The sales person Jaz, whose friendly and knowledgeable approach gave me complete confidence in the purchasing of a new car.

Sales

Friendly and efficient service.

Sales

As ever this was a smooth transaction with no issues

Sales

Great atmosphere in the showroom, non pushy sales team, informative where needed, and enthusiastic about their brand!

Sales

Professional service

Sales

Your sales person Olivia was very well informed and friendly, we did not feel under any pressure with regard to the sale and she was there when we picked up the car she has followed up after I received the car to ensure that we were happy.

Sales

Service from start to finish with Olivia was first class - focused on customer need rather than just getting 'the next sale'.

Sales

The high quality service encouraged and gave me confidence in purchasing the car.

Sales

Ready at the agreed time, all functions explained.

Sales

Staff were able to accommodate all our requests