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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Matthew Doar

MINI Brand Manager

Kristian Coe

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very well looked after and kept informed.

Service

I am always very pleased whenever I find that Lisa is dealing with my service and this time was no exception. She is knowledgable, personable and very efficient.

Service

Friendly staff and always welcoming.

Service

i had two problems with the car, the car went into a 12 month health check, and they notice issue with the vehicle.theyreplaced the tyre and replaced the gasket.then another health check and noticed all of the tyres were different depth and brake pad

Service

citnow videos contradictory

Service

Very courteous service, nice environment. Would have given five stars but service took a bit longer than was communicated.

Service

No quote given in advance of service despite being requested over phone. Also other queries raised over phone in booking not addressed.

Service

very easy and cleaned the car as well

Service

As above - was 20 min delay handing car over as lot of cars were waiting

Service

It took too long to hand over the car.

Service

Had to wait on this occasion both at dropping off and pick up.

Service

Very efficient and courteous service experience. I haven’t given 5 stars because it took a bit longer than I expected to get the car booked in to get the drivetrain fault checked and also the courtesy car wash and vac didn’t actually vac the car.

Service

booked my car in for MOT 10.30 appointment got there at 10.15 car came out of work shop at 11.30 and parked,I was not seen till 12.00 I did not want car washing and was told that would make it quicker!!! Could have gone local garage in & out 40 mins

Service

Because of their professionalism

Service

Job done

Service

Car was in for birthday check which is an excellent idea, only slight criticism was that you couldn't investigate even very minor faults, there was no flexibility on what was offered.

Service

Overall experience was very good .

Service

No complaints other than they did not cure an occasional irritating rattle.

Service

Fairly satisfied

Service

Quick fix on the car. No curtousey car was available so I had to take time off of work.

Service

Everything was dealt with in a manner that I would expect.

Service

Cost too high for oil service

Service

Tyre checked and repaired within 40 minutes.

Service

Just enjoyed the complete experience of the fast track service.

Service

They are always friendly and efficient.

Service

The 90 minute service took 150 minutes and I wasn’t informed about progress until I went to ask reception what was going on .

Service

The report on the repair given to me by Danielle was reassuring.

Service

again good customer care

Service

Quality of staff and work completed

Service

Would have been 5 stars but on collection the clock was showing the wrong time, radio pre-sets had been lost, seat and mirror settings had been altered and memory lost. Would suggest your technicians make a note before disconnecting the battery.

Service

Facilities are top notch, easy to book in car, people are friendly and professional

Service

Always enjoy visiting the showroom and service department.

Service

the person who look after me was very good.

Service

Ioewn or something like on reception was very good.

Service

Again treated very well.

Service

I was offered complimentary car cleaning. I accepted the offerWhen the car was returned I was struggling to figure out where it was cleaned. Even the windows had spotting everyone including the windscreen. The markings of wipers were present. Poor!

Service

The staff are friendly and efficient. The actual service is done within the advised timescale. The waiting area is quiet and allows you to work (free effective Wi-fi) with coffee on hand. When you car is ready a member of the service staff quickly so

Service

Same answer as above

Service

As above.

Service

Got a quick appointment. Looked after very well whilst waiting for service to be done. Good idea to have a video from the mechanic about the work on the car.

Service

Service was impeccable and the staff kept me updated frequently on progress and the issues with my vehicle, and what was being done to fix it.

Service

Excellent service & staff

Service

Service completed as expected - a little slow at booking in/booking out stops it being a 5.

Service

It is genuinely efficient and organised from start to finish. Thanks

Service

Never washed car

Service

got the job done first time

Service

All round staff, professional, with the right attitude.

Service

I was looked after really well and the staff are so friendly. I was kept updated on the progress of my car as I had to wait.

Service

I left my very thin jacket in reception. When I called they confirmed they had found it. When I asked if they could please pop it in a jiffy bag and post it back. They said I would need to pick it up. So I will have to make 50 mile round trip now!

Service

Slick process and organised.

Service

What you sorted for me was great but I still have unresolved issues with the bmw app.

Service

Courtesy car sorted for the day was perfect for my needs even when the automatic I required wasn't available another vehicle sorted with no fuss

Service

The whole service system is very efficient

Service

What needed doing was done. The lady who dealt with us was good and understanding and professional with us. We had our vehicle tracking done but we suspect the car has already returned to normal. Not sure if we have wasted our money on this

Service

MOT due but I was unable to drive my car as I was recovering from a new hip. My car was collected and returned the same day . MOT and cleaned at a cost of just the MOT . Excellent service

Service

Service took longer than 90 minutes

Service

Appointment arranged for a covenient date/time for me. Exceptional sevice whilst on-site aiting for my vehicle. Work completed witbin timeframe indicated.

Service

It would have been a 5 if resolves in the first instance

Service

There were no real issues apart from the lone car only having 14 miles of fuel in it. Not good at all!

Service

BMW took 5 days to complete

Service

Everything done in reasonable time with good communication

Service

Everything done on time and kept informed throughout

Service

Always feel they are looking after you

Service

Very good service from entry into the drive thru.Great smile from the lady and very good service from all.

Service

Always on hand and happy to help

Service

Within 24 hours of phoning for an appointment they had sorted the problem that Sytner Tamworth had failed to sort in two visits

Service

Unannounced visit but quickly dealt with

Service

Because theh car stank of petrol when I got it back, and I was called up to ask if everything was ok, I complained about this, and nobody hs got back to me

Service

Because everything was spot on.

Service

The sales lady Jaz was excellent, both professional and friendly, a real credit to Sytners Leicester.

Sales

As above - Mandy and Leanne were great to deal with.

Sales

Nice friendly people, good to do business with.

Sales

Jaz went over and above to ensure my car was ready on time which was a tall order given the last minute extras! I’ve already recommended a friend to her.

Sales

Excellent service

Sales

A smooth trouble free experience

Sales

We were looked after by JAZ who was very helpfull and explaned full details on vehicles etc.

Sales

The car is very good. Courteous people. Truly professional. Good deal. Zero percent APR.

Sales

There were a few more extras that I might have picked that we did not go through and so I missed the out as I was busy on the day and a bit rushed.

Sales

Jaz was fantastic so helpful

Sales

Great service and handover by stsff

Sales

Third car purchased from this showroom. Like their style and presentation.