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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Matthew Doar

MINI Brand Manager

Kristian Coe

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The paperwork told me about what had been checked - I would like more information on what had actually been done.

Service

After paying a premium rate for you to carry out the work, I had to bring my vehicle back as the fault had not been cleared so it kept showing up on the dashboard as requiring attention.

Service

Disappointed when I returned home to discover a new air filter in my boot. The technician didn't fit it as I had a better quality one already fitted in my car. Due to a failure in communication I was charged for this item.

Service

Professional service

Service

Took my car in and got told they couldn't carry out the work and to bring it in on Monday which is probably because I'm staff but then I had to wait till Friday to get the bill and didn't receive the VHC print so I'm unaware of any sort of advisories

Service

Service received from the controller was good, issue with dash camera which needs a return visit

Service

Actually extreamly annoyed a few days later to find that my coolant is low and need toping up. I now have to make another visit for this to happen. What is the point of a service if they are not checking and toping up vital fluids!!

Service

Complete lack of customer care, no communication, vehicle not completed on time. No contingency plan to keep me mobile and allow me to get home. When I received my vehicle back 3 days later I had tyre pressure dashboard warnings showing.

Service

Professional service.

Service

Was extremely satisfied with the service experience very helpful and friendly .

Service

I had a 1 hour waiting appointment which turned into 2-3 hours.

Service

Following my service , my service indicator is saying I need to carry out another one in 3500 miles which was immediately on my dash and was not mentioned to me at the time of pick up.

Service

Excellent service from knowledgable staff. Disappointed that you no longer offer a pick-up and delivery to home service.

Service

great to rest in comfort with a coffee read paper my car is returned nice and clean ,

Service

Always a pleasure, professional staff yet friendly too without being over corporate

Service

When I opened the boot there was large piece of trim from the tailgate that it was clearly too much trouble for them to reattach. Fortunately it wasn't a safety critical item. Also, one of the two things I wanted fixed wasn't. Hopeless!

Service

The service coordinator, James, was very polite and friendly and the customer lounge was pleasant with plenty of refreshments well provided. My car had new firmware applied to the idrive but this has not fixed the fault. New booking made.

Service

Attended to immediately arrived at dealership. I was made comfortable whilst the service was carried out. Work was completed on time and to my satisfaction.

Service

Informed before service via video about condition of tyres etc then contacted when complete

Service

Satisfied

Service

Service seems a little disorientated. Booking your car kn can take a long time. I feel Leicester are too busy. Maybe BMW need more than just one dealership in the city

Service

the car ended up having to stay overnight due to a softwear update which I would suggest the job should have started sooner ?

Service

The staff inside were friendly and the environment was nice however the cost was more than I expected and I didn't receive the car value estimation which it was booked in for.

Service

Everything organised and was kept informed

Service

exit route blocked and slow availabiity of exit documents

Service

The above story tells you why. Stuart who came out with me on a test drive seemed the only person concerned by what was going on with my car. It took 90 mins to get into the garage & the car checked in.

Service

Had to sit there and wait 8 hours. Had to wait weeks for an appointment.

Service

Quick and reliable service

Service

It would be appreciated if you could please call me Mr Blood, I do not have the gender or genetic physical attributes to be a Mrs. Thank you

Service

Liked the video of you safety check

Service

Everyone was helpful and kept me up to date with progress, very professional at all times.

Service

Waiting time to collect car- sat in the waiting area with 10 members of staff chatting to each other and only one serving customers

Service

Charlie in the service dept was exceptional and made everything happen without fuss.

Service

When booking the car in I felt that I may as well include the annual service in the visit. I was quoted £245 62 for oil and filter change. However on collecting the car the only item that had been serviced was a brake fluid check for £109.02

Service

Dealer personnel helpful. Work was fast too. The dealer encouraged me to complain to BMW UK over lack of goodwill support. I’m unhappy that a known fault was addressed by the fitment of upgraded parts (at extra cost)... and yet I had to pay in full

Service

I am well satisfied with the body work on my car and very confident original bmw parts were used

Service

There seemed to be some difficulty in getting a service advisor to take on my case initially. Once allocated, the service was very good

Service

Very good service

Service

No problems. Report afterwards what had been confirmed professional service

Service

Cancelled original booking and rebooked for an earlier date. On arriving told that I was booked in on another day. Eventually rushed through. Offered valet but only with a 2 hour wait. Disappointing

Service

Great customer experience

Service

Not Good enough

Service

The service was carried out as I would have hoped

Service

Very expensive 2nd service. £650 for a 340i.

Service

My car was repaired and returned to my home address which is in Surrey

Service

Made a phone call, car sorted in less than 3 hours. What could you fault?.Excellent.

Service

Everything done as described. V efficient

Service

Speed and quality of service

Service

The people were amazing and the extra services like the hairdressers at the place is great

Service

like i said price was ok

Service

No courtesy car was available

Service

On the whole a very good service. However, I did report that the engine coolant warning had been coming on. This was looked at but I was told it was not required. Since the service the same warning has come up again although only intermittently.

Service

I had one small issue which could not be resolved on the day.

Service

Good

Service

As above

Service

service carried out in advised time scale

Service

Completed satisfactory

Service

I was on foot at fosse park waiting for the vehicle and had to assume that by 17:00 the car was in a fit state to drive home, i had been given no update on the vehicle since i left it on site at 10:30.

Service

Everything was completed on time and I believe to a high standard. Courtesy of all staff is excellent.

Service

Extremely pleased with Sytner's service team

Service

Rob is super guy and listens to my requirements.

Service

As above - very impressive, but arguably ott for what is actually required

Service

Good service from having the hire car available, Simon Fossey was very good, excellent commuication.

Service

very little feed back, was made to feel like I was bothering the service rep when i either just needed simple answers like "Where is my car?!" or i needed to feed them information that would be useful to the engineer.

Service

Checking in at the service area is always a pleasure....I feel like I'm checking in for a 1st class airline service.

Service

Service was excellent, but all other garages do mot’s for £40 (vs £56)

Service

The service was carried out swiftly and professionally

Service

After getting the car back I found that the service indicator was reading next service 3200 miles. After 4 phone calls trying to get through to Sytner I was told that the brakes needed to be replaced after 3200. CHANGE THEM DURING THE SERVICE!!!!

Service

Other than having to wait 20 minutes in my vehicle upon arrival, waiting for a member of staff to either take my car or keys from me the service was very good and professional.

Service

I was very satisfied and attended to promptly

Service

It was an unexpected treat to spend time at such a welcoming place compared with my past experiences.

Service

They are always efficient welcoming and do a good job

Service

See above comment. It took 1.5 hours to wash the car. I like the way BMW try to do business but I don't think you treat all your customers the same.

Service

In Leicestershire there is only BMW one dealer to go it - it is therefore very busy, and a degree of personal service is lost. I don't like not having a choice.

Service

Everything went to plan. The service was carried out on time and full explanations given regarding the action taken. The car was returned in a very neat and tidy state.

Service

I had a routine service at a cost of over £600 for one and a half hours work. I needed a new petrol cap and windscreen blades but I was told these items had to be especially ordered in and I had to rebook a job repair appointment.

Service

Excellent service. Car was handed back cleaned and sorted.My only comment would be that there was some grease on my steering wheel and gearstick suggesting someone had dirty hands when moving the car around.

Service

Not completely satisfied, because I live in market Harborough, you stated you needed my car from 8-00am until 5-00 pm. You did not offer courtesy car and in your location filling up that amount of time is very difficult.

Service

I have not had a service yet !

Service

THE PLASTIC COVER AT THE SIDE OF THE DOOR UNDER THE STEING WHEEL WAS LEFT OFF

Service

In the past, Sytners have been unable to rectify passenger window failure and parking warning system although they did charge for investigating the problem. I recently had a small service (see below) with disappointing results.

Service

Sorted out my issue promptly

Service

All service staff very friendly and feedback very useful after service

Service

The level of service was very good and it was completed in time to quoted price.When i drove the vehicle away it said it needed a key phobe battery which was the only reason I didn't give 5 stars.

Service

Very nicely driven by Robert in to and back from town. He was on time in a very impressive car. Service Undertaken as it should’ve been. Car cleaned as well. Ready for when I got back. All boxes ticked!

Service

Prompt, efficent and friendly.

Service

It was a long day! The part required for my transmission problem was not available on site and had to be sourced elsewhere. There was a period in the morning when i felt i was not being informed and had to go to the desk twice to get a response

Service

You gave me a good courtesy car (320i) that was fun to try out.

Service

Reception were prompt polite and professional, the work was completed to a high standard, and the reporting of the work undertaken with findings of the inspection were exceptional. Addition the catering and facilities provided were very appreciated.

Service

Again not overwhelmed

Service

Good communication pleasant staff

Service

Happy

Service

Work undertaken as required

Service

Excellent service

Service

Service was done at a time convenient for me and service done whilst I waited

Service

As yet I have not taken ownership of the car.The delay is now over a week and I have received no communication.Very disappointing

Sales

Seamless sales service as usual

Sales

in addition to above the parking was appalling. I asked a rep several times for detailed information about the car which was never given to me. apparently the file size too large! I need direction to you tube videos and detailed information

Sales

Very genuine concern for customer needs, very good overview of the cars and what different packages did etc.

Sales

No Aftercare product was missed at the delivery, even after I ask they still didn't provide one. I have to chase for everything I want, I have to its not as smooth as I expected it. This is my second new car at same dealer, it's a vast difference now

Sales

Car looked amazing on handover , very please thank you

Sales

upgrade was extremely easy and pleasant

Sales

My experiences of shopping has through out my life been variable and I always come out of any shop, showroom, or even any place which offers a service to the public, feeling happy and warm if the service I have received has been a pleasant experience

Sales

The new car was delivered on time and I was kept informed at every stage by Nial.

Sales

All staff especially really helpful & knowledgeable

Sales

Great service, customer service was brilliant. Mandy was amazing, she was always there as point of contact and answered any concerns we might have had. The car is really nice but Mandy top that with her service.

Sales

The environment is very good, with every facility I could wish for whilst waiting. I just wish I had not had to wait around, and wish that communication had been better.

Sales

Lovely showroom, attentive receptionist, great coffee and the handover bays are excellent.

Sales

They took their time to serve us

Sales

My purchase was dealt by Kirsty Collins again and she's been excellent and trustworthy. Helped me with the different options and got me a good deal for the car I really wanted.

Sales

Had to wait a while for my car about 8weeks

Sales

Full communication via E-mail on the delivery date etc. Sales team make you feel very welcome.

Sales

very good

Sales

This is now my seventh car purchased from Sytner Leicester in a fairly short period of time - six of those from Mandy Blackmore... The purchase experience every time has been a joy!

Sales

Mandy Black Moore and Olivia provided excellent service when the hand over was carried out. They made me feel at ease by showing me all the controls in the car. The ladies were extremely helpful and valued as a customer. They are an asset to BMW.

Sales

I received an extreme high level of service throughout my the Motability process.

Sales

Very prompt in getting me a new car service implacable

Sales

Very good service - only reasons why not 5 star is because compared to my previous purchase:1. Not given option to pick car reg number even after requesting to do so2. No token gift given on handover for a 60K car3. No courtesy call yet if all OK

Sales

Elliot kept in contact with me every step of the way and was always quick at responding my calls if I had any query’s .. nothing was to much trouble and very polite . Excellent sales rep and I’d will recommend him to all friends family and associates

Sales

Great experience. Fantastic customer support. Superb atmosphere.

Sales

Sales person (Jacob) went out of his way to ensure I was able to collect my car at a time that suited my needs.

Sales

As a returning customer their service is second to none.

Sales

Sales staff knowledgeable & courteous.

Sales

Friendly atmosphere, clear information, fast completion and hassle free.

Sales

Everything was perfect. I don't see how the process of purchasing or delivery could have been improved.

Sales

It was a very smooth operation of trading in my old car and purchasing my new one. The sales person kept in regular contact with me through email and there were no surprises or frustrations.

Sales

Had to haggle hard to get a reasonable deal on new car price and px value. Nearly purchased via a website and only the enthusiasm and persistence of Harry Swindell achieved the sale at Sytner, Leicester. He proved very helpful during the whole sales.

Sales

Jaz made everything simple and went the extra mile.. thank you Jaz??

Sales

Jacob handled the transaction very well and was able to answer any questions quickly and was able to be flexible with regard to the financial terms

Sales

simple straight. forward process from viewing to collectionregular updates from Kirsty all legal requirements completed without problems pr delays.Kirsty collins credit to BMW.

Sales

Handover was excellent.

Sales

We were looked after from when we stepped into the showroom by all staff. Whenever we had a question nothing was too much trouble, It was all explained with care and attention.

Sales

i t was a great experience from start to finish

Sales

Very happy with Jaz who has looked after ne and also made sure all relevant information were given to me .