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Good because I was kept fully informed via videos of work and necessary repairs. Poor - although the bodyshop had information regarding personnel that could complete the repairs on the alloy wheels - they have not advised me.
I was waiting for my car and it came out into the completed lane for collection but I waited for almost another thirty minutes before I was called to have it returned.
More availability than any other dealer to get the car booked in. Used a technician who drives the same specification of car to look at some issues I had been experiencing.
Car serviced 19/9, lost one hour On misunderstanding, then lost 3 hours having to go back this Monday because air conditioning (serviced Friday) was making an unusual noise, to be told I have to bring it back a whole day on 17/10, no courtesy car...
The service provided by Sytner in Leicester and Bryony Burndred who looked after me, were exemplary!
Works was done on time, car was vacuum and cleaned, my only complaint was why my dashcam was deliberately disconnected by the technician?
Mostly I was satisfied, but I had three new tyres fitted which were all different makes, I commented to Sytners who said they would come back to me, and I have not had any response as yet
Very helpful, responsible and professional. Great place to go to.
Did what was necessary on the date agreed and gave me a good courtesy car
My car was damaged by the technician but there has been a very good response to repairing this and I am very happy with that. Obviously not having the car damaged would have been preferred.
Looked after very well and car returned looking like new
Took a little longer than anticipated but customer service was excellent.
Very helpful and understanding, got me in quickly, which a business user is very important, no one wants to drive a bmw with a fault
When the car was returned following a major service it had to go straight back into the workshop as it would not start properly. This was quickly resolved but disappointed the car was not fully tested prior to return.
Everything easy from start to finish
What I expected from a main dealer. Excellent friendly service
Nice surroundings - good coffee
Great service from the sales team and servicing department.
Arrived at 7.45am and was on my way for 9.30am. Excellent service from Lisa Walters and Danielle Chester
Ashley was very accommodating and helpful.
Ashley kept in touch and i found this quite helpful to only be dealing with one person.
Everything went to plan in terms of dropping car off, picking up courtesy car, everything completed on the day
For people from reception.
Car went in with a fault, fault was diagnosed and repaired drove home after work and same fault warning light came on at the cost of £444 not a happy customer
Well organised, prompt service and very professional.
I was very unsatisfied with the service recieved my car wasnt ready when I had been promised and when my car was ready I had not been contacted through the right channel but instead sent an email only , also I was quoted 3 different prices after we a
Pressure selling, desperate to make a sale it's totally off putting. Should spend more time investing in a loyal customer, than trying to make a quick sale. Things don't get done in time frame promised. Asked for manager call back and didn't get one.
Again the staff are professional but the fault with the car couldn't be fixed without a costly repair bill, a fault that shouldn't have occurred so early on.
Customer service is excellent.
friendly efficient service
Very satisfied as my car feels like brand new and also sorted my door panel for free of charge.
Always good experience
No apparent problems with this visit but they have failed to find an irritating occasional rattle from a previous service visit.
The recall and rough running issue were sorted out within the timeframe indicated and I was given a lift home and collected from home without having to wait around.
Ashley has restored my faith in the service department at Sytner. In the past, although Sytner provided all my new series 5 cars, Stratstone have provided better after sales service and care from their service department.
Ashley Dutton at Sytner BMW Leicester looked after us very well, he is very friendly and professional & always takes our comments seriously. & makes sure we are happy
All interactions are good.
I haven't given the perfect 10 as the service did take quite a while this time. Also someone had looked in the central storage box and I didn't think they would have needed ho do that.
Although my vehicle failed the MOT, Lisa ensured that the replacement part, which was required, was ordered & fitted the next day, enabling me to go on holiday as planned.
The service team I dealt with were very friendly but also very professional throughout
Everything was done well. I wasn't expecting a video but it was nice to see the service as it was happening! My car was given back in great condition - nice and clean!
Extremely satisfied with the level of service and work carried out but found invoicing and paperwork gave no information about what had actually been done to my vehicle
Kristian was excellent with all facets of my purchase
I have total confidence based on my experience that they are totally capable in the service experience.
Waiting, albeit it in comfortable surroundings, for two and a half hours is not my idea of good customer service. My previous BMW cars used to be collected and brought back, which was a plus point in buying the car. See comments above.
They have damaged the leather in my car
Sytner approached BMW UK to obtain a free service after the unexpected end of my Service Plan. This was excellent customer service from Sytner.
It was very well done. Staff friendly and professional. All went well
Car was fixed swiftly and efficiently I was kept informed the whole way through,great communication and great to deal with generally
In spite of the service assistant's best efforts the car was still dirty on collection and i elected to wait whilst it was cleaned again.
Only reason not 5 stars is the wait for a courtesy car
Despite relative ease to be able to book in online for the service, I found that upon dropping the keys off for the service I was quoted a completely different price to the one I was quoted when booking online. Pretty disappointing.
Very efficient and friendly
The service manager was very thorough and the service received along with explanations was the best I have received from any car manufacturer.
Attending service department is never a pleasant experience
When I returned home l found a small dint on the driver door
Car was dealt with in the required time.
Not had the car long so service experience yet
Straightforward, no issues and genuinely cared no matter how old the car was.
From driving in with my car to leaving with a loan car was very slick. As soon as my car was ready I got a call so the collection of my car was also very slick.
They did what I came in for and even extra things I needed doing
Sales advisor was very professional and ensured that the time commitments were honoured.
Completed on time and to expectations
Sytner have a great set-up at Leicester, very professional and high-tech. My Service Advisor is also pretty good. Unfortunately my overall experience with supply of spares (not their fault, yet unresolved to date) has tainted my experience and score.
All went well & in good time
From time the car left in morning at Sytner Leicester, I was looked after by Kerry Heggs, with smile and helpful, making my presence important. Experience to remember..
My car went in for a service and to rectify a fault on Wednesday 14th of August, the fault was a second attempt to rectify. To date my car has not been repaired or a firm date given as to when the car will be ready and available to me.
Lisa the service rep was really good, however, the engineer did not carryout what was agreed. This caused some problems as an mot was carried out that was not authorised, failing on one tyre. I would have replaced tyre prior to the MOT after service
Frustrating at times waiting in reception area to be attendee to. Always very busy.
i purchase 2014 car went on holiday to ireland came back only to find brake cables hanging down what ever happened to presale service one wire was old one the other was new but not connected i since had it checked out by dealer he found the tyre pr
I hadn't anticipated that my car would actually require a service after only 7,000 miles so an unexpected bill for £350 was certainly not welcome! I assumed that the orange warning light suggesting service was overdue was probably a software issue.
The communications/reminders were uncoordinated, including a next day reminder as I was on site waiting for my car to be valeted after completion of the MOT. Online bookings seem to be the issue.
Liked the gentlemen that served me. He is direct and quick and does not mess about.
If it's right, it's right
The service was carried out in good time and I had was kept informed by text & phone.
The car was ready when I expected and they had diagnosed the fault. The car has also been cleaned inside and out
From me ringing up to book my vehicle in, to collecting it after the work was completed, a pleasant experience.
The lady was polite and helpful. She showed interest in helping and accommodated car servicing & MOT in spite of turning early.
Unfortunately the replaced part was faulty so the car was kept overnight which was inconvenient
I was supplied a wrong wheel locking nut just over a year ago so I couldn't get a tyre replaced, rang the sales team at the show room, employee answered and could not help me as it was over a year, told me someone will call me but did not take deatai
Very courteous and polite serive
Did the work required quickly
Wasn't completely satisfied this time around because I was quoted completely the wrong figure for the service on my car and you were not competitive with pricing on replacement tyres.
Whilst the repairs we're carried out I presume satisfactorily I am nontheless very disappointed with how I was spoken to and the general manner taken by all of the Sytner (Leicester) staff I came into contact with.
Completed what was necessary in time quoted
Still waiting for reply
I was kept informed by the health check video and the service was completed without any nasty surprises
Pleasant atmosphere to stay while waiting for the car
The video from the mechanic clearly recorded no concerns and no work was needed. Then I was informed afterwards that two brake pads and two new tyres were required, putting me on the spot. I have since raised this but have had no comeback/feedback.
Efficient and friendly service.
A very good experience to see thing done as they should be.
I would have top-scored everything but, although the printout of work completed included a complimentary wash & vacuum, this hadn't been done. Not a deal-breaker, just a little disappointing after being told it had been done.
Friendly staff and helpful
I requested a courtesy car but was told there were none available for over a month. You required it for two days leaving me without a vehicle. On collection it was washed but covered in large clumps of mud which weren't cleaned off when pointed out.
Helpful staff & friendly
Poor long wait three hours for mot then told you have to wait long if you want it washing staff going early not passing the job over very poor
Great service and customer care
Coolant low - intact very low - Was the checked at the service the car has only done 8000 miles.
Very friendly atmosphere and good feedback
Very professional service
Everything done as asked with very polite lady who went through it all with me
Extremely well looked after while the car was being repaired
Excellent customer experience, no hassle, efficient.........no snags whatsoever.
Serviced and all efficiently handled
Communication regarding the above details was one way, and that was from myself to Sytner direct. I seemed to be forever chasing to find out the what was happening with the car. The reception team were very proffesional though.
Rob who I dealt with and have dealt with in the past is very good
Even when I change the telephone number again!
Very good friendly atmosphere quick and satisfy job
There was quite a lengthy wait to check the car in on arrival. I had driven in and was waiting in my car, expecting someone to come to me, but instead I eventually got out of the car as I'd sat there for so long, and went to reception.
Quote given by phone for the service was around 150£ and on arrival the expected total for the service was around 575£. Car cleaning included on the service, but only the outside and front seats were cleaned. Boarding computer not updated in the end.
The service was great up to about 2 years ago but it has slipped. It seems like you dont have enough staff in the workshop. Reception and service staff are great.
my service my stop start is no longer working. Apparently the manager said that it's normally it stops working. Ever since I brought my car the stop start has always worked, I have had not issues with it. But after service it doesn't work anymore!
Staff are professional and I am grateful for the way my car was serviced. Also, I loved the complimentary car wash. They did a most fantastic job so thank you!
I get quoted 650 to replace the AC condenser on mu 4 series because of stone damage. Then get told next day that they quoted me incorrectly and it should be 780. I didn't get a call back to say car is done until 5.20pm, I had to ring multiple times..
Good experience all round.
I only marked them down as this was the third time the car has been in for same problem
I was treated as a valued customer
I booked an appointment for 8am. I arrived and there was no record of this. Nobody knew what was going on. I was left waiting for around 25 minutes until I was dealt with. The wrong number was texted even after I confirmed my number. Poor attitude
Can't even contemplate buying a car without a test drive.
Work carried out that wasnt required, no communication form service adviser and damage done to vehicle whilst being serviced
I needed a flat tyre replaced quickly. The service centre staff responded promptly, there was a tyre in stock and I was booked in and away in less than hour from my initial phone call.
Gareth Sheldon was very attentive, provided courtesy car and kept me updated with progress
Happy with the service provided
The dealership has expanded with the introduction of many more cars and especially the Mini range so the experience is no longer premium more akin the airport check in. I have been with Sytner since 2002 and the experience has deteriorated markedly.
The service went to plan.
due to complications during the work being carried out the waiting time was extended by a few hours i was kept informed throughout the time i was there of the progress and my morning was free of any other commitments so had little effect on my day
Brilliant up until collection of the car
Service assistant was pretty clueless. kept waiting for no apparent reason. Car interior was dirtier than when left.
after being recovered to Leicester after a puncture I had to wait a week for a new tire, asked them to check for further damage twice and this did not happen, the service manager called me later at home to say 'we didn't check the rest of the car'
Just an overall great service.
Beware of this company Bayerische Motoren Werke AG
As usual. Great professional organisation. Even a video of checks.
Not reseting the service intervals
My plan has been to visit BMW and make a complaint. Even the description of my tyres were wrong. Mention is made of older tyres on my invoice which were on the car when I was there for my first service. They have been changed! I have different tyres.
Very reasonable part price, quick service
Service dept is doing there best to fix door rattle but it's still there!
The team are Great but my fault still isn't fixed and I have to book it in again
Service staff are all useless
For the reasons set out above. The service department tends to be very busy. I have previously requested when I have called that I remain with the vehicle but this has not been recorded and the wait has been considerable.
Was able to speak to the right person, was not condescending, helped me with my query. Gave me a cost, told me what the process would be and how long it would take. Everything happened as described more or less.
I was told the service would take a maximum of 2 hours when I book it but when I arrived I was told it would take around 2 1/2 hours. I also had to wait 30 minutes before anyone came to see me. Ad blue check should be included in the service.
Pleased with service - had to wait a few weeks though, as no courtesy car available. Additionally, courtesy car very low on fuel so had to stop within minutes of picking up to put fuel in.
We were kept informed as to what was required
Turned up for a repair only to find out that the spare part had not been received. Had to arrange another appointment.
Vehicle did not need brakes, so was only charged for the sensor, and the car was ready much faster
repair cost of older car prohibitive
The service was good, but with warranty work required at short notice (as I imagine problems such as engine management faults often are), it is impossible to get a loan car. So, I wasted an entire day sat in the waiting room
Would have been higher but we had a 15 min wait to be attended to
All completed within the time stated
Work carried out to my satisfaction
Service agent did everything we asked for & was prepared for us when we arrived on the day. He had also arranged for a snr service manager to be available immediately to discuss a technical question on the car. Kept us informed of progress.
I was told I would have to wait 90 minutes and I waited 90 minutes
Not just Sytner, who I only use for convenience but the whole BMW condition based servicing is a con to extract money for unnecessary work and blame the key fob.
As above. Dealth with my problem right away.
Able to book convenient time and car valeted well.
They have never quibbled over getting on with attempting to fix the air con, despite it taking a year and multiple visits.
Great communication, service, fitted in with me.
The service was explained and checked by text video sent
the service was good
Very friendly and professional
great service, excellent waiting area (where I could work while waiting), friendly staff, everything was on time - also quite like the video review of my car
The whole experience is professional no matter how small your need is. You are made to feel that you and your car are what it's all about.
No feed back on my concern with the cars acceleration problem,was told on picking the car up not sure.Ring the guy up Monday who dealt with it !
They managed to fit me in at the last minute for next day. There is a disconnect between the booking and reception systems as the text message confirmed my booking date, but receptionists thought it should be a week later according to their screens.
At the appointment, lady asked if I would like my car cleaned, I answered saying yes. Was so delighted as it needed it. Once I received my car, it was not done to a good standard. I had to then go and get it washed and hoovered somewhere else.
My experience was conducted professionally and extremely pleasant
Friendly and efficient staff and a nice place to wait. A good video is provided to show what they find under the car, a nice touch.
Markek down as I never got the video inspection of my vehicle, and courtesy car was not similar to my car in for a service even after waiting 2 months for service appointment.
From booking in with sabrina Huston to her telling me my car was ready to go,brilliant could not have asked for more
car given a complementery wash, but still had bird lime on windshield on collection
Car fixed and ready when stated
Good customer service, polite professional and efficient.
I love buying BMW's from Sytner, I feel that they want to work with me to provide me with the car I need and want and not just sell me a car. Its an exciting time buying a new car and I want to enjoy it. I did!!!
They located the car I wanted at a good price and offered a highly competitive finance deal.
Completely satisfied as Jaz the Sales Person was very helpful and did everything i asked.
The support has been really good. That's the reason I have taken my second X5.
everything was done that was needed to be done before we took delivery and we were always kept informed
Efficient and friendly. Knowledgeable.
Jaz was attentive, friendly without being overbearing like some sales people can be. I felt valued as a customer.
Kept up to date throughout by Jaz Attwal - excellent service. She is also very enthusiastic about the brand.
Always on top of the job in hand.
Exceptionally attentive and knowledgeable staff who genuinely are customer focused.
Niall was so helpful
Overall experience was excellent. Professional yet friendly approach with everything laid out very quickly to enable a hassle free decision. Salesman was fully prepared for my visits so overall it felt very efficient
Vehicle was through motability scheme. When collected vehicle I was very disappointed the way after collecting vehicle I was getting calls from niall saying I need to bring vehicle back as I need to make extra payment. Had to speak to motability
Some of the extras we requested to be thrown in were rejected on the day of collection of the car however everything else was on point and even aftersales is warm and friendly.
Salesperson was great
Everything was ready on time and sales person was very friendly
Excellent sales advisor
Help from Jake
The whole experience was very enjoyable, personal and professional.
Kept me informed regularly. Very knowledgeable and friendly
The whole experience was awful it's the first time I've bought a new car and felt rushed and under valued as a customer
Great experience. Jaz was excellent.
I feel I was given all the relevant information, the lady who looked after me Olivia Wright was able to help me with any questions and also let me collect my car first thing due to my work commitments which was greatly appreciated.
Swift, friendly and efficient, which is key for me. Wish you still did the bouquets of flowers though!
Everyone is helpful and easy to talk to and deal with
I have no complaints at all, it was just perfect
Great service but the front and rear tow eye covers were not fitted - I had pointed out that the rear on was missing re-purchase. It was even the car from the show room..
Jake Heath at Sytner Leicester did a good job understanding what I was looking for and finding it.
Very smooth and friendly transaction.
Again staff well and truly knowledgeable and helped us find the right car for my needs.
The BMW garage were easy to deal with and able to help us with everything. A great experience from start to finish. Could not ask for any more.
Jaz was brilliant i was just underwhelmed by the reveal of my new car. We went to the handover room Jaz showed me round the car then just handed me the keys. The windows to the room weren't opened and two other cars parked in front. Unhappy ??
I obtained a brand new car for very little extra over a used car. The car was delivered very quickly and the process was easy and efficient.
Could not ask for any better
The deal was messed up on an X4, not Jaz's fault but very frustrating so we ended up compromising on an X3. Still great car, but the X4 would have made my wife happier.
Good service from the sales people at the showroom
Again I've always found the staff very helpful and accommodating, from my first enquiry by telephone to the delivery and explanation of my new car and especially for the help I received in choosing the model and accessories I required
needed more time on explanation of features
Jaz kept me informed of everything and communicated excellently
After the initial mix up, everything went quite smoothly!
Very helpful, prompt and informative.
It was an amazing experience, Jas is extremely friendly and comes up with a plan that is perfect. She explains the process and ensures that details are explained and has a brilliant way of meeting customer satisfaction.