Courteous, timely and professional service

Very attentive service manager, clear video of vehicle and ease of dropping off and picking up.

Good service completed on time.

service carried out with no fuss and in a quick time

Danielle was a very good service administrator. Would have got full marks if the car was up to it

Very good service. Very helpful.

They solved a long standing brake squeal problem the Knights of Stafford failed to do at the 40,000 mile service.

Nobody is perfect yes it was ok waiting time was good

The service department put the wrong tyre on the car when I took it in for a brake service and a slow puncture, the car was valeted which was embarrassing as the car was pretty filthy

This was a minor service, but it did include various checks of general condition and safety.

Good experience apart from cost (£75 to change brake fluid as part of a service).

I had to return to have the service alert reset as it had been forgotten

I did not appreciate the service timings being changed. The services should be based on mileage, not time. My vehicle has only covered 1000 miles in the last year, it does not require an oil service.

Work was done and and report given.However still waiting for the readable MOT certificate as promised when I received a post visit telephone call

Took several visits to resolve the original issue

Everything sorted as requested

I received a call to say my car was ready, on arrival to collect I was left waiting for 40 minuets, I asked what the delay was the first staff member said she would enquire and disappeared. I asked again to be told they were waiting for paperwork.

It took longer than I was promised otherwise spot on

I always consider work carried to my satisfaction.

Always satisfied with the work carried out and love the report on my iPhone.

I thought internet service price would of been the final price I paid considering the car didn't need anything. This was not the case.

Good customer service. Very friendly staff.

Booked in for a 90 minute service, but decided to leave my car and collect before closing. Waited 45 minutes to sign paperwork when dropping the car off. Waited a further 45 minutes when collecting the car.

This is the best dealership I have used especially the service department

The recall was done satisfactory

After having my mot i checked the dvla register to see that sytner failed my vehicle before passing it. Although i had replacement parts and explained to the service manager before the mot was to be taking place . Disgusting.

Despite plenty of notice that the car was coming in for a maps update, it could not be done because the release code had not been received from BMW. It was emailed to me a few days later for me to do the update myself. I had been given the USB stick.

Generally pleased, a bit on the expensive side and no biscuits this time to go with the coffee:).

not sure what is the difference between very & completetly

Ashley Dutton was very helpful and managed to negotiate a good will gesture from bmw for my repairs. He was polite and professional

Couldn't ask for anything more. Got everything I needed and a pleasant experience dealing with staff

Booked for a 90 Minute service as i couldnt get a courtesy car, had to work in BMW and the service was not 90 minutes, was 120mins. For £280 i would have expected a car or a collection and drop off where it allowed me to continue with my working day.

Service done very quickly. Good hosting whilst I waited

Prompt accurate service with good communication throughout

If only all company's gave the service that Sytners' have provided the world would really be a better place. All of your competitors would do well to use Sytners' as the benchmark.

I was see straight away and advised how long before my car would be ready I was show to the waiting area and offered beverages by a very friendly and helpful lady.

Very satisfied

Staff friendly. Service efficient.

good

Well organised and professional.

I paid over £450 to get a light changed and I arrived made a payment. As soon as you had my payment I was told

I would have given 10 but did not clean interior after asking me would I like it to be done.

Pleasant staff,quick service

Last year i had to complain to the manager because the of the poor service i received. On this occassion everything went well until we realised the car hadnt been washed. I had to bring the car back the following day just to get it washed.

As above.

Very good service overall. Friendly professional staff

As always, very good

Staff strike perfect balance between being professional, friendly and efficient. Full confidence in mechanics and engineers - seem top class.

Sytner Leicester do a good job and I've always been pleased with how they have looked after me.

All the boxes were ticked

It would have been completely satisfied however the passenger seat had been moved so far forward that I had to part the car and get out to move it back

From a customer experience point of view, I had no complaints with the service provided by the staff at Sytner.

My car came to you because it broke down and was recovered to Sytner, Leicester. I was looked after my Lisa who liaised with vehicle recovery firm and Enterprise Car Hire concerning provision of courtesy car. She was very good!

Overall I was satisfied but they could not say that they had checked the air conditioning. They just said it works.

As above

MOT completed to time and cost.

The work was completed although it did take all day. That wasn't the mechanic's fault but maybe BMW should reassess their designs.

As I said before

Satisfaction

Excellent service

Same as above.

As above

Quick, great customer service. I was able to work while I waited.

Nice place to wait and especially the free drinks.

as above with great satisfaction

The car (FN68CNE) was faulty on delivery (08.03.19) & took 4 visits to finally diagnose and correct the faults (15.03.19; 11.04.19; 15.04.19; 17.04.19.). However, throughout the experience all staff involved were professional, helpful & courteous.

Poor level of service.

James Howitt was a great help. He kept me informed of the whole process start to finish and was impeccable with his attention to detail and my requests.

I arrived early to have a broken rear light assembly changed. It took 2.5hours to complete, to long to wait for such a simple job. The staff member looking after me was outstanding.

As above satisfied with Sabrina who dealt with me,who gave 100% to get me a car when mine was not ready.Very polite & apologetic even when i was getting cross.

I was advised that my car needed a service but that turned out to be incorrect and then they would not reset the service light

Welcome was poor, was placed in large holding area, not offered a drink, had to wait 15min to be seen by someone who was clearly very busy and therefore not that friendly. The car was washed but not dried, resulting in horrendous water marks not good

Booked in for an hour while I wait , was told on arrival just before the allotted slot that it might be 90 mins with a wash, ended up being 2.5 hours.

As above, lots of unresolved issues.

Time to carry out the service was longer than quoted and also cost was more than expected.

All well organised. Went very smoothly.

Very good job this time

Reported a fault on the car to be covered under warranty. Dealer had car for 4 days, replaced some parts and then said fault was normal on these cars. Unable to fix. Referred to another customer car having the same problem (which was normal)

Speedy and helpful

Lies, no communication and work not being done. It's got to the point when I need the service manager to take control to get stuff done (an absolute gentleman)

As above. This has been the experience on the last 3 visits now.

Normally good, but usually long waiting time, and one part was left unfit

Took nearly twiweek to fix and over a week just to get a answer what was wrong.

1. I had to return to the dealership as when I took the car out it was performing a tyre pressure reset - when complete it showed a rear tyre with only 1.6 bar of pressure.

I made an informal complaint to my service advisor, who this time round was polite and courteous. The service light was left not reset. I told her to inform management of my disappointment, i would have expected management to be in touch. But nothing

Like cattle in the waiting area

I was booked in to drop car off for a MOT at 10.30 and was told it would be ready slightly after 3pm. I got a message to say running behind so will be late. By 4pm I left my house and was still waiting at 5.55 to collect car

I was informed my vehicle was due a minor service on the phone, to then be told it required a major service when I dropped my car off. There are other reasons but insufficient characters in this filed to articulate. happy to discuss on phone.

The Software update caused all sorts of problems I was not told about.

Actual service was good and reasonably quick.

Because all that was requested was carried out in the time scale agreed and I received good feedback.

As outlined in question 1, at my service property has gone missing from my vehicle, this has been raised both verbally and in writing with Sytner Leicester and a yet, no one has had the courtesy to respond to my concerns. This is very disappointing

When I picked my car up it had two dents on the rear bumper which were not present when I dropped off the car. I reported on the day, chased when I got a call asking how the service went and chased again by email last week. Still had no response

Very unprofessional, money minded, didn't fix all the issues which mentioned. Generated additional faults in car. Asking extra money now.

Coffee and bisuits supplied whilst I waited for car to be checked and valeted

Serviceable car went in for a recall item to be replaced and came out with a broken instrument cluster and broken indicator repeater. Obviously in the 5 week wait for the part the battery went flat and surged when jump started..?

As above but when my car was ready outside didn't get key for 15 mins again to this day I don't know who booked me in as normally you are shown to a service desk and booked in etc with a designated face if you have any queries

Any issues are resolved and with great customer service.

All good but the scope of the extent of the prepaid service contract I entered into when buying the car is in some doubt in my mind; I though it covered service of the car for the duration of the finance deal but it seems not which makes it expensive

I left my car for it's second MOT and although the service center was extremely business on the Saturday I came in, they still managed to complete my MOT, carry out a recall enhancement and return my car to me at the allocated time washed & cleaned.

Every need met

I was kept in the loop and communication was better

Time estimates for waiting for my service were accurate, even though it was a very busy day. Waiting area was comfortable and refreshments available were nice.

100%

From booking in to being the keys with a lovely clean car at the end was a very easy process

Disorganised. In professional staff.

Made to feel uncomfortable when querying the work that was carried out. The other main issue I had was the lack of information provided on the paper work received. Further exacerbated by how the staff member dealt with this - lack of genuine interest

Car was available to me much more quickly than I expected which saved me from a real transport problem occurring later in the day.

Quick responses. Dealt with my issues. Went the extra mile

Karan helped with getting a resolution, and quickly.

A good experience, everything went very well.

Staff were able to accommodate all our requests

The service and everything so easy

All round very good

Kirsty was brilliant ! after having a really bad experience with another car manufacturer coming to see kirtsty more than made up for it.

Enjoyable crowd. Relaxed. Fun.

This is my second new car and customer service received from the Sytner Leicester was faultless.

The overall experience was enjoyable, with a friendly no pressure attitude from a more than helpful Jaz.

Mandy was absolutely fantastic, this is the 4th BMW we've bought from her

As already stated above, the service, friendliness, and helpfulness were second to none.

Really impressed with the amount of time and care put in by Joe and Kirsty in particular

As soon as you walk in the door reception staff sort you out with the right person and sort you out with a drink

Much of my purchase was done over a long distance. Jaz Atwal at BMW Leicester recommended an offer and contacted me, remembering well likes and dislikes from our last purchase three years ago - delighted that she remembered these preferences!

Very good. Possibly more time spent on what the car has not got and also Connected Drive features

I had asked that badging on the tailgate be deleted. It was not when I got there so had to arrange for it to be done when I was due to pick it up. Thats why I have only given 4

Good handover of the car would only come back if jas is still working their previous visits the guys do not keep intouch

Please see above

Excellent service, friendly team , attentive but no pressure.

Kirsty Collins

I loved the service I received I am very grateful to even have a vehicle as good as this. Thank you to everyone

Sales agent was very attentive and was able to sort out everything very quickly, staying until after normal closing time to complete the deal.

Because they now know me, and know what I expect from a dealership, and the car I purchase. We have a great relationship and will buy again in around 24 months.

Very helpful young lady

Excellent customer support

Thanks Liam Bailey

Quick turn around good customer service and good deal

Dayle at the meridian branch was absolutely amazing. Nothing was too much trouble for her. She kept me updated constantly about my new car. Dayle if I could give you 10 stars I would. You made the experience fab Thank you so much for everything.

Even though there were minor issues with the car Jacob made sure these were taken care of throughout the process whenever convenient for me ensuring I wasn't ever off the road as a result

Very impressed with the performance and quality of the cars but overall the service from Jaz Attwal was second to none.

Got the car I wanted at a good price

Process was very easy and enjoyable from start to finish.

great service

I was looked after very well from start to finish. Thanks to Greg and Liam who helped me through the process and proved very accomodating with my needs around the car options I was looking for, prices and overall customer service.

Ms Jaz Atwal , customer adviser at BMW Sytner Leicester has been professional and knowledgeable.

Great service from the team

Good service

Staff very helpful and professional

My sales executive (Niall) at Sytner Leicester is helpful and competent and always deals with me in a respectful and friendly manner. He takes time to talk me through the options available to me and to make sure I am satisfied with the outcome.

Apart from the finance department I would give them 0 I am still waiting on a email from them ?? the finance department

Liam who looked after me was a real gentleman and went that extra mile to please me.

Very well service

Helpful and accommodating staff across the departments. Left in peace to look about.

Our sales person was very personable and informative.

Excellent staff only to happy to help. I have a young family, two children under two, who were both entertained and spoiled by staff. Nothing was ever too much and made me feel valued.

Professional service throughout the process from initial phone call to handover

No issues, was kept updated throughout the process

Service fantastic and great value.

Professional customer service, polite and kind staff

We were always advised of the details of our purchase, i.e., exactly what date it had been dispatched from Germany and exactly when it would be ready for us to collect our new car.

Liam was very helpful and kept me informed throughout the process

I was kept informed at all times and everything was explained in full to me.

Denil was the only person approached me in the dealership and he looked after me until I drove away in my new car. Fantastic customer service and definitely benefit for Sytner and BMW UK. Absolute legend. Thank you

Sales man was great ( Jacob Heath )

When through all items thoroughly and explained