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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
540 ratings and 309 comments received in the last 90 days.
07 October 2025
Really good Arun was a good help.
04 October 2025
Rob Hardwick was brilliant
04 October 2025
A very stressfree experience due to the two lads that dealt with me
03 October 2025
the management was very courteous and helpful
02 October 2025
Again fantastic service
02 October 2025
The process was very organised and everything was explained. Great follow up too.
02 October 2025
Really attentive sales person, personable and communicated throughout the whole process
01 October 2025
The whole process from initial enquiry to collection was well managed.
01 October 2025
Kept informed all the way through and did a good deal
30 September 2025
We have used BMW Sytner Leicester on a number of occasions and always found them to be professional and polite
30 September 2025
Had two test drives and the welcoming from staff when we went into the showroom was great. We did not feel pressured into making a decision like other dealers, we felt we were making our own decision based on the expert knowledge from Stefan Clay
30 September 2025
Ryan managed the sale perfectly as did Chris with the finance. I was kept informed at every stage.
27 September 2025
Neil made us feel so comfortable and made our purchase process very smooth. Very helpful and friendly guy.
25 September 2025
Everything went smoothly right from the moment we walked in, to driving away with the car we purchased.
24 September 2025
Very smooth and calm
24 September 2025
Overall, I was absolutely delighted with my experience at the BMW Centre during the purchase and delivery of my new car. From the moment I arrived, the process was handled with the utmost professionalism, efficiency, and care by Zakir & Co.
24 September 2025
Car is brilliant, absolutely love it. Nilesh provided me with the service I wanted - honest, to the point, quick
22 September 2025
Daniella from the sales department was pleasant, approachable and professional at all times. She explained the buying process and answered all our questions. Daniella made delivery day special and talked us through the vehicles technical spec
21 September 2025
I've put completely satisfied just so our sales rep (Eleanor Cairns) gets a good rating because she worked really hard to sort out the issues our car was delivered with. It was disappointing to have these issues, but Ellie did a great job fixing them
18 September 2025
Polite, attentive, good fun whilst being serious about the transaction. Excellent customer care.
16 September 2025
It was great, Arun and Milo were very responsive and responded to my queries effectively and patiently
14 September 2025
Eleanor was amazing.
13 September 2025
Fart efficient handover. Car was immaculate. Staff I met all first class
11 September 2025
Welcoming, helpful and great communication.
11 September 2025
I was extremely satisfied with my experience at the BMW centre. The entire process, from initial enquiry to final delivery, was seamless and well-managed.
08 September 2025
Ryan was extremely helpful with good advice, friendly and efficient, not pushy and kept me fully informed throughout the whole buying process from start to finish. The handover was very smooth and well managed. 10/10.
07 September 2025
Overall just a pleasant experience
06 September 2025
Very happy with my experience at sytner Leicester very professional
05 September 2025
I cannot fault the experience. From start to finish the staff were very professional, very pleasant and very good on the detail
05 September 2025
Very pleased Dani, who was looking after me was great would definitely recommend
04 September 2025
The car was delivered on time as promised and we had a very quick and friendly turn around on the vehicle. Zakir was my sales representative, he was very polite and knowledgeable. He made us feel very comfortable through the whole process.
04 September 2025
Great Customer Service from the Sales team from the first time of setting foot in the show room. Person to person, face to face contact and quick response to all of our questions and queries.
03 September 2025
Incredible. Offered lots of options to make it possible within our budget. What an amazing car. Collection service is amazing.
03 September 2025
AGAIN EVERY ONE AT BMW WERE VERY HELPFUL
02 September 2025
Zak was the best advisor I've spoken to and understand what I needed
31 August 2025
Danellie Gee was most helpful through the whole process
29 August 2025
Extremely satisfied
24 August 2025
Couldn't have wished for more
21 August 2025
The experience was great, the deal was done quickly and smoothly and everyone was lovely.
20 August 2025
Neil Mcintosh was extremely helpful. He understood our needs and helped us explore several options. We settled on a new car and are very satisfied with it. A good experience all round.
18 August 2025
Communication good and early delivery
14 August 2025
Zak was extremely helpful in helping us make the right choice.
05 August 2025
Car in lovely condition. Wheel dust caps on two wheels missing though
04 August 2025
Great customer service
03 August 2025
Friendly, courteous and professional.
03 August 2025
Always friendly and very efficient. Arun the Sales Rep was a great guy and made the whole process simple and stress free. Milo was also very pleasant and helpful
02 August 2025
I was completely satisfied of the customer service that was provided by Ryan one of the best sales man I would recommend him whoever wants to purchase a BMW. They way he explained everything and helping us in our budget.
02 August 2025
Communication was great
01 August 2025
I felt the experience was very professional and I felt at ease each step of the way.
29 July 2025
The experience was very much in line with a provider of premium range vehicles. Courteous, professional & welcoming.
17 July 2025
The dealership was welcoming, non judgmental which I do find some places are. I was offered tea, coffee and made to feel like it was important to secure me a car and a good deal.
12 October 2025
Only slight dissatisfaction was with the extended wait.
12 October 2025
Good experience. Well Served
12 October 2025
Smooth and stress free
11 October 2025
Good customer service.
10 October 2025
No
10 October 2025
Everything was on time, explained clearly and you did what you said you would do
09 October 2025
Total Price given at point of booking on the website was different to final price by over £20. Not a complaint, just more transparency needed when booking.
08 October 2025
Making a mistake on instruction of tyres to be changed and then driving away with tyres at completely wrong pressures
08 October 2025
Told what would happen, kept informed. Friendly service.
08 October 2025
No issues at all
08 October 2025
All staff were really friendly
08 October 2025
Very pleased with the jobs carried out .
08 October 2025
Staff always very friendly and helpful
07 October 2025
I could have been completely satisfied but was disappointed when I couldn't unlock my car due the battery discharge l. I would have expected this to have been picked than to be rained on as I couldn't unlock my car. I found this to be lack of profes
07 October 2025
Excellent customer service
07 October 2025
Ivan was very good
07 October 2025
James Howitt in the service department Is excellent
07 October 2025
A relaxing atmosphere to wait, I was kept informed of progress throughout. Free tea and biscuits, too!
06 October 2025
Perfect service and short wait
06 October 2025
Mot preference should ask from this customer
05 October 2025
Service was good apart from having too re book 2 days after collecting car for brake service
04 October 2025
Yes was happy with the service I got got the repair done quick
04 October 2025
No complaints great staff
04 October 2025
Fantastic work, well done
04 October 2025
Please see comments above
04 October 2025
I was so pleased not to be waiting hours. I booked a 9am slot to avoid waiting hours.
04 October 2025
Agnes, the Service Advisor, was brilliant in sorting out my problem. She responded most positively in our telephone call. I was able to see her very quickly and my concerns were allayed in a most professional and efficient manner. My thanks to her.
04 October 2025
As listed above. If you would like to contact me for my complete customer journey I would be happy to explain. Your boxes do not allow me to list enough characters.
03 October 2025
Easy and no problems
02 October 2025
Great engagement from Agnes and the other young lady who helped me sort the app out. She was excellent
02 October 2025
Everything went smoothly
02 October 2025
Excellent communication and attention to detail.
02 October 2025
Everything was completed as required and on time
02 October 2025
At the reception l felt very welcome, the receptionist was very polite offered me drinks and a croissant. Customer service was exceptional.
02 October 2025
Efficient, all staff friendly and helpful, easy to get to.
02 October 2025
Always a great expereince
01 October 2025
All carried out as requested.Courteous and efficient service adviser Sammie English.
01 October 2025
As above plus if you choose to wait the waiting area is comfortable and while we were there we were offered drinks and snacks which was very good.
01 October 2025
Great service, on time and well looked after
01 October 2025
Car is fixed and service was fab. Really liked the courtesy car also.
30 September 2025
All completed quickly with out issue
30 September 2025
Had issues with 1x side camera not working, car went in for a recall for something else which could not be completed due to not being able to update the software, car ended up at the dealership for 10 days
30 September 2025
efficient staff
29 September 2025
See above
29 September 2025
Checked over with report of things that need attention. Could not ask for more
29 September 2025
Really clear digital process so I could see what stage my car was at. Very useful video explanation. Verbal update of service sheet explaining everything very clearly.
28 September 2025
Excellent communication from Sammy, and all other front of house staff.
28 September 2025
As above.
28 September 2025
Teething issues
28 September 2025
The team is brilliant and Sammie provided exceptional service.
28 September 2025
Very helpful staff during MOT but booking the MOT was comical... They rang me twice when I'd already been booking booked in !!!! Mot was at offer price but booking price was different
28 September 2025
5 Star.
27 September 2025
I found Miles to be particularly balanced in his approach, providing a comfortable level of engagement and genuine diligence in covering all necessary elements.
26 September 2025
Very satisfied
26 September 2025
Completely satisfied, I don't think much of the validity, but that's just me
26 September 2025
The man I dealt with was very professional.
25 September 2025
Great people. Very high prices.
25 September 2025
Again just brilliant service, kept me up to date with how things were going with my car..
25 September 2025
Tow eye cover was damaged by BMW and it took a long time for this issue to be sorted. Also, no courtesy cars or lifts available like in the past
24 September 2025
I've always received exceptional customer service from Leicester & Lisa is always extremely thorough in her work & often already has the answers to the questions if any extra maintenance is required on my car
24 September 2025
Flexible, professional, communicative, friendly
24 September 2025
Disappointed that my messages weren't attended to
23 September 2025
Above and beyond my expectations.
23 September 2025
BMW service agents always keep highly trained staff and service managers at the company . You know that you'll get the best service & results . Thanks Emma Doyle for always being helpful and managing a great team at Sytner
23 September 2025
Ellie, Lisa and the team were brilliant in getting me a service with short notice and always kept me up to date on everything
23 September 2025
Happy for the service I received
22 September 2025
Again top notch customer service
22 September 2025
good experience as usual
22 September 2025
Lisa was excellent in managing the service process. She was helpful and friendly and provided useful information, before, during and after the service. The technician provided useful information and carried out the service as requested.
21 September 2025
Good
21 September 2025
Richard was helpful, kept me informed and professionally managed my case. We reached a good customer outcome thanks to his assistance.
21 September 2025
Very well done and explained details of service
21 September 2025
Fixed the problem and washed the car
21 September 2025
A simple issue with satnav could have been quickly resolved if the fitter had checked the ariel first. I was told that the original issue was fixed and drove away but had to return because had same issue. The fitter had not checked it before.
21 September 2025
Very professional and very friendly
20 September 2025
Very complete and efficient
19 September 2025
Great service from the advisor. Poor car wash as always
19 September 2025
A friendly professional service
18 September 2025
Always kept up to date with the progress
18 September 2025
Mesh and Vinnie where great
18 September 2025
Car went in for recall modifications. Good communication from them and the work done on time. 'Sammy' in service, (female) was absolutely brilliant. I had not been to the dealership before and she was really helpful and was invaluable on the day.
18 September 2025
Excellent
18 September 2025
Had a query on the final invoice e but all was sorted by Richard who was very helpful
18 September 2025
Made to feel welcome, well informed
18 September 2025
The actual work was ok, just extremely slow
17 September 2025
Greatly satisfied. I had a representative named Brice who provided an exceptional service throughout and ensured I was also kept informed.
17 September 2025
Great communication from Imran (Aftersales) who kept me informed
17 September 2025
Sammie was excellent & so was the meet and greet guy
17 September 2025
Very satisfied
16 September 2025
Good advice
16 September 2025
I had a fault with my new car and it was promptly fixed. They also gave me some free BMW branded accessories as an apology for the inconvenience which was unexpected and a very nice gesture which was very much appreciated.
15 September 2025
I'm not satisfied at all. I thought with the brand name I would get a better service. This is nonsense.
15 September 2025
All went according to plan
15 September 2025
I was expecting the worst on my M5 repair, I have done a few miles in it, but to my great relief, however upon inspection, Richard diagnosed the fault which meant I didn't need a rear differential replacement, and resulted in a much lower cost.
13 September 2025
Regularly updated.
13 September 2025
As above
12 September 2025
Collect and drop off service not available because of a request to look at a fault on the car. If I only wanted a service & MOT it would have been ok . Odd decision!
12 September 2025
Ivan Tang Service Advisor is a credit to your business. Professional, knowledgeable and polite a true gentleman
11 September 2025
Worked like clockwork. Greeted on entry, spoken to like I was a truly valued customer. Kept up to date on progress during the day and car washed and ready on time
11 September 2025
Scratch on the leather hand rest
11 September 2025
Great service
11 September 2025
They were understanding of my disappointment and kept me updated
11 September 2025
Completely satisfied because I was able to drive the courtesy car which made me want to buy a new car soon.
10 September 2025
I was treated with respect and honesty
09 September 2025
As above
09 September 2025
James howitt looked after me. He is a star and a great asset to your business
09 September 2025
Good communication, incredible garage facilities, and Agnus immediately got onto BmW Hq on our behalf.
08 September 2025
Disappointed with the confusion of why my car was there, booking had been lost. I guess booking 4 weeks in advance was asking too much.
08 September 2025
Just due to the cost of the alignment.
08 September 2025
Everything completed satisfactory and on time.
08 September 2025
Noticed after returning home that we had oil marks on the arm rest in the front and oil marks on the tray under the rear vents . Our car also has cream leather seats , was a little disappointing.
08 September 2025
Everything requested was done. Including no charge for unclogging windscreen spray.
07 September 2025
As always, the front of house and technical staff could not have been more pleasant and efficient.
07 September 2025
My car came back clean
06 September 2025
Great customer service and communication.
05 September 2025
Price competitive, consistent approach to my car and to my need, well trained staff who provides. Excellent customer interface once you arrive. Refreshments always available and reception helpful
05 September 2025
The work I wanted doing was completed
05 September 2025
Took all day and extra cleaning work required to replace break pads was charge separately which wasn't welcome news.
05 September 2025
Car was booked for an Mot & was worked on promptly during my waiting appointment
05 September 2025
Very easy and straightforward process your people are great to deal with Richard's is a great guy.
04 September 2025
Irrespective of the costs to me, I found the communication good to begin with, but quickly became poor. On the second day they had the vehicle, I found myself chasing a response, which was not being articulated clearly to me. The 3rd day was worse
04 September 2025
Over priced
04 September 2025
Courtney was extremally helpful, kept me in the loop all the way through and got me in with minutes notice to have car back on the road within hours
04 September 2025
No support being provided
04 September 2025
All sorted
03 September 2025
Again as above. Mixed. Initially not happy at all. But was rectified fast. Makes me feel like I wouldn't trust what comes out the mouth of a service advisor
03 September 2025
James is fantastic, always happy to help and happy to fix any mistakes made.
03 September 2025
as stayed from start to finish excelllent and friendly staff
02 September 2025
Kept me informed and delivered on promises
02 September 2025
great customer service
02 September 2025
Great service, no hassle.
02 September 2025
Did a excellent job on the car.
02 September 2025
Would usually give you top scores but unfortunately your sales agent wasn't as good as usually and kind of forgot about me which ended in myself being late for an appointment despite him knowing my timing having to be gone after 4 hours of arrival
01 September 2025
Richard hasting was very helpful
01 September 2025
Felt like i was in safe hands
01 September 2025
Great customer service
31 August 2025
Sam looked after my booking start to finish and it was much more easier to be kept up to date with progress via What's App.
31 August 2025
Waited long hours for recall, waisted an entire day because BMW deliberately installed a faulty part on the car when manufactured.
31 August 2025
I had a very good experience. The staff were pleasant, very courteous and respectful.
29 August 2025
Darren and reception team really helpful and polite
29 August 2025
Great ????
29 August 2025
rang in to explain problem and they sais just to pop in between 10.30am till 3pm and would sort out the problem. The lady that greeted us was very efficient.
29 August 2025
Initially I was fully satisfied. But after finally driving the car for a decent diatance after the 4 wheel alignment I noticed that the steering wheel is slightly off centre, I have reported this to Richard Hastings but have not had any response back
28 August 2025
Star deducted for an appalling valet - i have pictures. The front bumper hadn't been washed and there were large sections missed. I can share photos taken at the time if anyone is i terested.
28 August 2025
It was a no quibble warranty repair. They did a fantastic job, great service and happy to reaffirm the warranty does mean something! Experience (forced by location) at another dealer network was making me question the warranty! Well done Sytner.
26 August 2025
Perfect service. Can't seem to ever get the complimentary valet done though.
25 August 2025
No issues experienced
25 August 2025
As above
24 August 2025
As above
24 August 2025
All questions were answered clearly and concisely.
24 August 2025
Great communication every step of the way from booking to collection
24 August 2025
Professional as ever
24 August 2025
See above
23 August 2025
I'm wondering why my (old ) car suddenly needed it's headlights adjusting, after 10 years of no adjustments, and no other changes to any part of the car. The adjusters subsequently broke off because they had seized, and the car failed it's MOT.
23 August 2025
The service was exellent
23 August 2025
Very pleased. Great customer service by Darren
22 August 2025
Because everything was good and car washed
22 August 2025
The service I received from Jake was great,
22 August 2025
great service
22 August 2025
See above answer. Based on my experience they have gone above and beyond what a typical dealer would do in the circumstances
21 August 2025
Nilesh was very attentive, answering questions, and supporting us through the whole car buying process. Other staff were also helpful
20 August 2025
Very good
19 August 2025
I do think the windscreen should be covered via warranty which is what the technician suggested via the video
19 August 2025
As above
19 August 2025
See above
19 August 2025
From start to finish everything was smoothly completed
19 August 2025
Recommended choices and products Not pushy
18 August 2025
Full communication provided
18 August 2025
All good
18 August 2025
Customer service was fabulous
18 August 2025
I was advised my rear pads were low and quoted me an expensive price. But it wasn't an advisory on my MOT! Asked them regarding a service plan and still haven't heard from anyone.
17 August 2025
They kept me informed and the went through what was done on the service
17 August 2025
Efficient
16 August 2025
Really helpful people
16 August 2025
Staff were all great
16 August 2025
Totally satisfied
16 August 2025
Constructive feedback, grubby marks left on drivers door pull, if no one mentions you can't do anything about it.
16 August 2025
Very professional & friendly service
15 August 2025
I was singing BMWs praises saying what a great experience it was dropping the car off in the morning. Unfortunately as for the reasons stated this praise was short lived following lack of communication and failure to assess the work required.
14 August 2025
Very happy
14 August 2025
Good communication throughout and good effort on their part to exceed expectations
14 August 2025
Courtney and the others gave fantastic customer service
13 August 2025
Same as above, the service you receive is the best
13 August 2025
Outstanding customer service
12 August 2025
Good service
12 August 2025
Rob was great
12 August 2025
Rectified the recall issue and went the extra mile to help get a loan car so I could continue to work.
12 August 2025
The quoted price for the two replacement tyres was way to expensive
12 August 2025
Very satisfied with my service at Leicester, would wholeheartedly recommend.
12 August 2025
No assistance and no refund and overall poor service
11 August 2025
It is a faff. Booked online, yet continued to get called and emailed to ask me to book in. Once at the service centre I was given a different price to the price quoted online (which was resolved). Booked a 90 min waiting appt but took 2 hrs
11 August 2025
Friendly staff. Great experience. Will definitely use again.
11 August 2025
Great communication, excellent levels of service, nice venue to work in while waiting
11 August 2025
Brilliant service communication from the service advisor Darren Poole
10 August 2025
I would have given a 5 but the service clean was terrible and they actually light scratched the paintwork
10 August 2025
Very satisfied with the whole experience.
10 August 2025
I was booked in quickly and the problem solved.
10 August 2025
Good communication throughout the day and the job was done well
10 August 2025
I had to wait too long
09 August 2025
Very efficient, did not take as long as I expected
09 August 2025
Excellent organized service from staff
09 August 2025
Very satisfied
09 August 2025
Very helpful
07 August 2025
No problem booking online and day of service all very smooth. Only concern was the time spent on the service 45 minutes = £366.95. ?????
07 August 2025
Was good and above average
07 August 2025
Good communication between garage and customer from the moment the service light appeared in car.
07 August 2025
Everything went smoothly from start to finish.
06 August 2025
Imran was very informative and kept me updated on the progress of the service. This is the first time I have use a Sytner dealership. And, based on my experience I will be using them again
06 August 2025
Imran was a great advisor
05 August 2025
Great staff and service looked after customers needs
04 August 2025
It was quick and reasonably priced
04 August 2025
The lady who looked after me was excellent. Knowledgeable and helpful. Unfortunately the gentleman on arrival who took my keys, said i was unable to have my car vacuumed as I opted out of the wash due to the coating on my car. Never a problem before.
04 August 2025
Friendly and efficient service
03 August 2025
The service provided was second to none as always.Thank you.
03 August 2025
Meah helped me and had my car sorted very quickly and kept me informed always enjoy dealing with her as she is always helpful and very polite and gets the job done when said
03 August 2025
Because it was so easy sorting it out with them
03 August 2025
Very efficient
02 August 2025
Lisa was very good at keeping me informed
02 August 2025
Top service
02 August 2025
Sammi was very polite, responsive and explained everything well. Faultless customer service.
01 August 2025
They were good on sight
01 August 2025
When there was a teeny glitch it was sorted straight away beyond my expectations. Fabulous- more than completely satisfied
31 July 2025
Got 2 new tyres as a result of the video inspection. I'm grateful for that.
31 July 2025
Satisfied
31 July 2025
Informed me what needed to be done at all times. Very efficient.
31 July 2025
Updates given throughout the service and mot to keep me informed on the progress
29 July 2025
Work was carried out unsatisfactory. Received call from imran promptly reminded me about wheel alignment is out and brake fluid requires changing. After receiving the car,I noticed steering wheel not central, slightly at 11 o'clock.
29 July 2025
Good and efficient car service.
29 July 2025
Straight forward process. Friendly staff. Positive experience. Complimentary food and drink. Service was completed within the allotted time frame.
29 July 2025
After waiting for 40 minutes for someone to come and bring me my car and car keys, (after I had a call to say my car was ready) I had to complain to reception about how long I had been waiting. Apparently the email had been missed that I had arrived
29 July 2025
I believe my car was taken good care of, brakes service was surely conducted 'by the book' and the job was done in about an hour. Brilliant.
29 July 2025
Did exactly what we were after
28 July 2025
On time. Very polite. Hospitality offered.
28 July 2025
I asked for my alloy wheels to be reconditioned as per my care package. I mentioned it when I booked and at drop off but it turns out it's a separate booking process. However, it wasn't done and I found out later that it's booked separately.
28 July 2025
Very friendly staff
28 July 2025
Excellent care and opportunity to continue doing my work
28 July 2025
Lisa was excellent
28 July 2025
For the reason given above. Also, all staff were extremely helpful and friendly. The only thing to improve was the valet service as my car was still very dusty inside and had clearly not been dusted.
28 July 2025
Quick service, clean work
27 July 2025
Quick, friendly and super helpful
26 July 2025
The service engineer pointed out screws which were damaged and difficult remove and places where bolts had fallen out. Also broken clips under the bonnet. It looks that the wrong tools have been used in the past. Only Sytner have serviced the vehicle
25 July 2025
The overall service is always good! When checking in online, I had requested a quote for body work but that was not done and a BMW air freshener - which was provided -ai assume as is a sellable item!
24 July 2025
All this years spent with BMW always been greeted with great service
24 July 2025
Everything went to plan and professional communications
23 July 2025
Great service
23 July 2025
As above
23 July 2025
Fab job in getting my car fixed
23 July 2025
All factors satisfactory
23 July 2025
I shouldbt have to deal with the after stress of trying to get all this sorted
23 July 2025
Experience at Sytner Leicester service department itself was fine and staff especially parts team were great. However was given wrong info by central service team regarding process to block key which would have resulted in a wasted visit if I checked
23 July 2025
PROMT
23 July 2025
Excellent service, kept informed of progress by Lisa & car ready on time. Good courtesy car too.
21 July 2025
Good feedback from mot
21 July 2025
As the question previously. In addition having drinks and snacks available was a really nice touch
18 July 2025
The customer service was brilliant, no waiting around or over selling
17 July 2025
Treated well and looked after. Safe environment for me and my car.
17 July 2025
Very disappointing
07 October 2025
Very satisfied