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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Debra Zawadzka

General Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Sam Callender

Aftersales Manager

Dave Eaves

Parts Manager

Raj Makvana

Bodyshop Manager

Arrash Erfan

Service Manager

Leigh Juin

HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything went according to plan.

Service

Despite the lack of coffee due to Covid restrictions, the whole process was seamlessly delivered within the time scale advised .

Service

Your team kept me informed throughout the service.

Service

Excellent service received during the visit from Gareth.

Service

Top notch service. Work done quickly and re-set brake indicator to avoid premature pad replacement

Service

Helpful staff good service

Service

positive experience

Service

Once the service was completed,I received a call to collect my car.The staff were efficient and my car was not far to step in and drive away with peace of mind and video by text of condition of car.

Service

Good and attentive support

Service

Smooth and efficient service from start to finish.

Service

Very efficient service

Service

I could organise what needed doing in advance and was given an estimated time to wait which proved to be roughly correct. The waiting area is well spaced out and ventilated and comfortable. they have done a good job without going over the top .

Service

Straightforward with all steps explained clearly and efficiently

Service

They managed to fit my tyre quickly and we're very helpful

Service

I cannot fault the whole service team at Leicester, professional, friendly from the minute I arrived. I decided to wait in reception while the car was serviced in the relaxing lounge area.

Service

Very helpful, knowledgable staff.

Service

At all stages of the repair,from road side recovery to collecting the car, I was kept informed via txt and email, all queries were answered immediately, cannot fault the complete service that I experienced.

Service

Within 10 minutes was contacted to advise of information regarding my car to enable to provide a decision. You are provided with the name of who will be dealing with your vehicle and a video of what work has been carried out.

Service

Good process and covid control. Quick and efficient

Service

You loaned me a John copper works.what's not to like.

Service

Great service and breakdown itemisation of work done. Friendly and courteous staff. Always a pleasure to interact with your engineers and service personnel.

Service

Good service,reliable and trusted.

Service

I was kept informed throughout the day regarding the progress of the service

Service

I was very happy with the service, very timely, good video from the mechanic and clear explanation of required work from all involved,

Service

Fully updated throughout the process by Karan

Service

My service was arranged in a hurry due to me going into hospital. My car was picked up, serviced, MOT'd and returned same day. With a smile. Thanks much appreciated. ????

Service

Gareth was great

Service

The service from BMW exceeded my expectations as always. I was given a courtesy car for the day - the new 4 series convertible!! The service advisor - Karan Soni was very good at keeping me updated all day as to what was going on with my car.

Service

Very pleased with the customer service. Kept up to date by the BMW Centre

Service

Well looked after

Service

Everything was finished on the car in time

Service

Went beyond my expectations

Service

Friendly and helpful staff handling my needs professionally.

Service

Efficient, friendly, good coffee

Service

After phone in to report problem with no audio sound, problem was identified and car booked in for a new vehicle amplifier to be fitted. This was supplied and fitted within a day. . Was programmed, tested.

Service

Service advisor and technician did a great job :-)

Service

Along with the comments above the staff I found to be very helpful, knowledgeable and courteous to say the least and again made my stay a breeze to complete.

Service

Friendly courteous staff, work completed to time, clean waiting area and plenty of space

Service

As above, Karan Soni and sytner were excellent, a pleasure to deal with again.

Service

Online booking simple

Service

Efficient, on time, cost effective.

Service

Kinna Arden was fantastic throughout the whole experience - professional, knowledgeable with a sense of humour - well done and thank you. ( And to the blonde lady in reception - sorry don't know her name - Thank you for your help)

Service

Top service

Service

Well organised process combined with excellent customer service

Service

Professional prompt and efficient

Service

Prompt and efficient

Service

The service was first class all staff very knowledgeable and helpful

Service

The staff made me feel like my custom mattered and that I was important

Service

Very satisfied the gentleman was very polite and welcoming

Service

Great standard of customer service

Service

I was very impressed on how professional and prepared it all was.

Service

Communication good, diligent in carrying out the MOT and work required

Service

Everything was handled and explained well

Service

Done everything as requested

Service

Great staff good service

Service

Very satisfied

Service

I booked my service through the online platform which was very easy to use and understand. I waited whilst my car was serviced. Wait time was a little longer than advised but no issue as kept updated throughout. The video log is a nice touch.

Service

Very profesional service and customer care.

Service

Excellent service nice clean work and very informative.

Service

My loan car was ready for me, the servicing was efficient and timely.

Service

The staff at the dealership are vary helpful and informative, they kept me updated throughout the time my car was with them, I've always had friendly and polite experiences at the dealership.

Service

Timely appointment

Service

Easy process to get service completed.

Service

Did everything I expected

Service

Service Manager was very helpful and ensured that I was only having what was really needed

Service

Very efficient polite service

Service

Worked as expected on this occasion.

Service

Did a drop & wait, all done on time no issues, access to coffee/wifi and toilets in a comfortable setting, staff very good & link provided to track job progress.

Service

Car was repaired and cleaned without a fuss. Pretty efficient.

Service

Just pleased with the whole experience.

Service

Efficient customer service.

Service

Professionalism of the staff at Sytner Leicester. Confidence in knowing I will be completely satisfied with the service provided. Able to wait in a clean, comfortable area and kept informed at all times with regards to the status of my cars service.

Service

Efficient, extremely helpful personnel, high quality service. Service assistant Gareth outstanding

Service

My service adviser was pleasant friendly and kept me informed of what was happening and when together with making sure that I was aware of the cost of the work being carried out.

Service

Very simple and extremely helpful

Service

Best Car on the road

Service

Good customer service.

Service

The staff were brilliant and very attentive.

Service

Great service no issues

Service

James super helpful kept me informed everyday

Service

All requested work performed. Was able to wait for vehicle. Costs known in advance and adhered to

Service

Always willing to assist and very flexible in service. Top quality as usual.

Service

The work to the car was done efficiently,and in the time frame given.The service advisor was professional,courteous and friendly making the whole process trouble free,Excellent.

Service

Excellent service. Very happy with the overall experience.

Service

No problems with the whole end to end process

Service

Everything as I expected

Service

Again James in Sytner Leicester was absolutely fantastic the way he handled my problem.

Service

Service was a little slower than expected but completed thoroughly and Gareth was very helpful

Service

Car was collected from home well within the time scale stated, the work needed on the car was related to us during the time the car was at the centre together with a video report. When the work was completed the car was delivered back home.

Service

Customer service was great

Service

Very well organised whole process

Service

I was very satisfied and felt well informed throughout the whole experience.

Service

Easy to set up / seamless on the day / kept informed of progress and issues (of which there were none) / courteous and helpful staff.

Service

Updates were good, communication was good also.

Service

The colleague Kinna Arden has provided me great service and is an asset to Sytner Leicester

Service

Arun was brilliant, gave me all the information and kept me informed.

Service

Excellent service

Service

No issues

Service

All good as expected

Service

Efficient timescale and good communication

Service

Superb and efficient

Service

Easy to deal with, helpful and proactive.

Service

Very organised, well executed visit. Good advice given and the work undertaken on time. Another excellent service visit.

Service

Everything done following Covid safety measures, comfortable area to wait and staff friendly and helpful throughout my visit.

Service

1 word fantastic

Service

Karan Soni was looked after me from the time I booked to the time I collected my car was excellent. Karan kept me informed at all time and was very prompt with his timing -which ultimately impacted me in not wasting time.

Service

My experience was great - Bryony was very helpful and knowledgeable. The service centre is comfortable.

Service

Everything went well

Service

Excellent customer service from beginning to end. Friendly and efficient staff make a big difference. I had to leave the service centre bya specific time. Car ready and waiting.

Service

Well done

Service

Karan has gone above and beyond to ensure that my car is save the cost of repairs he managed to sort with BMW to cover the whole cost after issues we have with family he has taken the load and made life a little better

Service

Really slick and efficient service, and Arun was on point at all times

Service

Brilliant service from start to finish. From dropping the car off, to keeping me informed throughout the day and right up to collection. all done in a safe environment.

Service

Everything was explained & the team were very attentive.

Service

Polite, authoritative staff.

Service

From the point of check in process & acceptance of my car to the workshop, including the communication exchanged throughout the term required to complete the work, Gareth Jenkinson & Neil Macintosh have managed my expectations perfectly.

Service

All work carried out and provided with a video and continual updates

Service

Lisa is excellent

Service

Very happy with this visit

Service

I am very happy with the service I received.

Service

The customer lounge is very comfortable, the staff keep you updated regularly as to the progress of the work and the complimentary refreshments are plentiful and good.

Service

Got appointment quickly. Very professional but friendly staff

Service

Great service

Service

James on service and Carl on sales are brilliant, kept me updated throughout the day and gave amazing service, I have had issues with sytner Sheffield since day one, but nothing was too much for the guys in Leicester

Service

Work carried out as per quotation and without any issues.

Service

All aspects of the customer service process were very good.

Service

Had a problem and it was sorted

Service

Staff were helpful in a crisis re our problem with our car that wasn't even purchased from yourselves They assessed the vehicle were sympathetic and when we went to the repair shop we were impressed with the cleanliness professionalism & efficiency

Service

Work was done to a high standard

Service

Easy to book

Service

Ashley couldn't do enough for me, the man is a credit to your organisation. I also left my laptop in the courtesy vehicle and he helped retrieve it.

Service

Very helpful staff.

Service

Because I was very satisfied

Service

Excellent service from Leicester Team

Service

It was how it should be.

Service

As stated before happy with the service provided by the BMW team

Service

Completely satisfied

Service

Fast efficient service and always updated on progress.

Service

Good communication and everything on time

Service

Staff , especially ARUN, was very helpful, nothing was a problem

Service

Brilliant service and a nice clean car.

Service

Due to karan and his service provided through our start to finish when we came in and spoke to him on the day

Service

Good customer service. Helpful staff who kept me updated on the "repairs" regularly and was happy to answer all of my questions when I went to pick up the car.

Service

Kept in the loop with what was happening, calls always returned etc

Service

The was excellent,very efficient. I was served byLisa Walters, she was very polite,friendly and courteous. S

Service

Kept within projected time.

Service

Had to wait longer than expected, otherwise service was great.

Service

Great experience, fast service and response

Service

Advisor was very helpful, Health check with the video by a mechanic was detailed and very well explained. Confusion over courtesy car and long wait to book car in.

Service

Everything went to time and was a smooth process from start to finish.

Service

Always very professional and friendly. Very confident in their ability to look after my car.

Service

Very efficient and kept informed all the time

Service

It was a pleasure to bring my car to Sytner. Lisa dealt with me quickly and efficiently at the start and Sabrina was a star throughout the whole process. She kept me well informed and ensure the cat was washed and ready to go at the end!

Service

My liaison person (Kammy I think) was super friendly, helpful and kept me in the loop at all times.

Service

The staff that dealt with me was really helpful and professional. Her service was excellent.

Service

Kept me informed of progress/issues regularly

Service

From arriving at reception I was greeted and asked what service I wanted then asked to take a seat and asked would a like a drink. Very friendly

Service

It was great satisfied service

Service

Kinner Arden was my service advisor and he was fantastic! Really made sure that my car was thoroughly checked and if any repairs were needed he will order parts in advanced. Also, kept me informed of updates. Never had this service elsewhere.

Service

I noticed an issue on the Thursday, admittedly I went through my extended warranty company but they couldn't see me till the week after. Sytner Leicester could see me the next day. They diagnosed the fault & had it fixed in the day as well

Service

I'm a motorbility customer BMW have treated me with respect some other dealers of less quality cars have not been quite so good from what I have read about well done BMW

Service

Work was completed on time and frequent updates given on progress.

Service

As always, treated like royalty. Thank you.

Sales

Eoin was fantastic to changing my car, he has done everything for me thanks to Eoin

Sales

Fast and efficient service

Sales

Great service

Sales

Savannah at Leicester Syner provided excellent service throughout all stages of the process, from initial enquiry, through manufacturing and progress reporting to final delivery of the new vehicle. She was caring, friendly and professional throughout

Sales

Friendly staff and made very welcome

Sales

I was looked after very well and in and out with my car in less than an hour.

Sales

Again Mandy was really helpful and friendly

Sales

The environment in the showroom was pleasant and informal making me at ease from the start.

Sales

Good sales rep

Sales

No issue was too much for the staff. Always willing to help and on the ball with any updates.

Sales

all centre staff attentive and knowledgeable

Sales

Holly and Jake handled everything extremely well and particularly liked the on screen build and review process

Sales

Tom, new car sales was a joy to work with. His open nature and honesty was greatly appreciated.

Sales

Tasha was fantastic very helpful and kept me upto date all the way through my purchase and couldn't help me enough when I pick my new car up

Sales

purchased 5 BMW's now from Sytner BMW and have always been satisfied with the experience

Sales

Experience was wonderfull

Sales

Friendly polite staff made you feel happy to do business with

Sales

Very quick and efficient. Very well organised and ready straight away to greet me and complete the paperwork brilliantly.

Sales

No faults

Sales

The team were great throughout and the process was all done remotely meaning I could still do my work day Eoin and Niall were helpful and kept me up to date with everything and worked to be able to get the car I had discussed with them very quickly

Sales

Always given all the options and suggestions which are always to benefit the customer.

Sales

Purchase was strait-forward with delivery and handover on time. Follow up phone call to ensure everything o.k.

Sales

Despite various supply chain issues and the late delivery of the vehicle the service was excellent

Sales

The experience was great. Very helpful, the vehicle was what I wanted and was ready quickly.

Sales

Very helpful staff

Sales

Elliott Norton was our sales adviser, he know the answers to all our questions ans was very helpful.