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The report on the repair given to me by Danielle was reassuring.
again good customer care
Quality of staff and work completed
As above.Furthermore, following the notice of the smudge it was very much the case of reactivate service. As the customer I had to do all the chasing and request for updates. It has taken nearly three weeks to sort out.
Would have been 5 stars but on collection the clock was showing the wrong time, radio pre-sets had been lost, seat and mirror settings had been altered and memory lost. Would suggest your technicians make a note before disconnecting the battery.
Facilities are top notch, easy to book in car, people are friendly and professional
Always enjoy visiting the showroom and service department.
Ioewn or something like on reception was very good.
the person who look after me was very good.
Again treated very well.
I was offered complimentary car cleaning. I accepted the offerWhen the car was returned I was struggling to figure out where it was cleaned. Even the windows had spotting everyone including the windscreen. The markings of wipers were present. Poor!
The staff are friendly and efficient. The actual service is done within the advised timescale. The waiting area is quiet and allows you to work (free effective Wi-fi) with coffee on hand. When you car is ready a member of the service staff quickly so
Same answer as above
Got a quick appointment. Looked after very well whilst waiting for service to be done. Good idea to have a video from the mechanic about the work on the car.
Service was impeccable and the staff kept me updated frequently on progress and the issues with my vehicle, and what was being done to fix it.
Excellent service & staff
Service completed as expected - a little slow at booking in/booking out stops it being a 5.
It is genuinely efficient and organised from start to finish. Thanks
As before found it a very good experience everyone was helpful and happy to help
Never washed car
I was looked after really well and the staff are so friendly. I was kept updated on the progress of my car as I had to wait.
got the job done first time
All round staff, professional, with the right attitude.
Slick process and organised.
I left my very thin jacket in reception. When I called they confirmed they had found it. When I asked if they could please pop it in a jiffy bag and post it back. They said I would need to pick it up. So I will have to make 50 mile round trip now!
What you sorted for me was great but I still have unresolved issues with the bmw app.
The whole service system is very efficient
Courtesy car sorted for the day was perfect for my needs even when the automatic I required wasn't available another vehicle sorted with no fuss
Service took longer than 90 minutes
MOT due but I was unable to drive my car as I was recovering from a new hip. My car was collected and returned the same day . MOT and cleaned at a cost of just the MOT . Excellent service
What needed doing was done. The lady who dealt with us was good and understanding and professional with us. We had our vehicle tracking done but we suspect the car has already returned to normal. Not sure if we have wasted our money on this
It would have been a 5 if resolves in the first instance
Appointment arranged for a covenient date/time for me. Exceptional sevice whilst on-site aiting for my vehicle. Work completed witbin timeframe indicated.
BMW took 5 days to complete
There were no real issues apart from the lone car only having 14 miles of fuel in it. Not good at all!
Everything done in reasonable time with good communication
Everything done on time and kept informed throughout
Very good service from entry into the drive thru.Great smile from the lady and very good service from all.
Always on hand and happy to help
Always feel they are looking after you
Unannounced visit but quickly dealt with
Within 24 hours of phoning for an appointment they had sorted the problem that Sytner Tamworth had failed to sort in two visits
Because theh car stank of petrol when I got it back, and I was called up to ask if everything was ok, I complained about this, and nobody hs got back to me
Because everything was spot on.
recent visit I was not entirely happy with due to reasons I provided back on the back of £4K accident repair work undertaken and then finding out additional work required that made MOT failure and I then had to pay for incurred costs
The initial experience of the service was disappointing and not to your usual standard. However after raising concerns, the problem was swiftly and very well resolved by the manager stepping in to sort the problem out.
Jacob Heath was very helpful
I was very happy with the service.
Sytner are great and treat you like royalty and try hard. But they cant fix my rattle. So cant give full marks.
Experience was satisfactory up until collecting the car, senior management resolved all issues on the car, the overall experience was let down when collecting the carfirst thing in the morning is a manic time, but this shouldn't affect customers
Said over the phone that one of the nearside rear tyre was wearing quicker than others and was told that they had been replaced in Oct 17, was advised to bring the car to the garage. I got there was told only the NSR was replaced, time wasted
Wrong part was delivered entailing an overnight delay while the correct part was delivered. A courtesy car was provided.
Normally I am completely satisfied. The only reason I am not on this occasion relates to confusion over delivery/collection arrangements for the replacement car. It was all satisfactorily resolved but there were some twists and turns on the way!
Very helpful and professional friendly service
The experience was positive from booking to survey, for could do lets surveying
Car work done in a timely manner
Full confidence in the guys knowledge and service is like the RITZ ;-)
Fast and friendly service, have used Sytner several times and always received great service
The cost of an oil change is too high. Expecting full list price on oil is unrealistic in todays world.
vwey professional, and it was carried out really quickly
Didn't fix my remote control/key problem. They just charged me for a new battery.
All was fine on the day but the service schedule was not reset, so I got an annoying message every time I restarted the car.
I urgently required a courtesy car on the day as my lift cancelled. I called in the morning and Ashley called me in the morning and kindly arranged a courtesy car for me on the day. I was pleasantly surprised and grateful. Thank you.
During the MOT a safety issue was discovered by the technician. Although he recorded the defect I was not made aware of it, in fact I was told my car was fault free which was not correct. This exposed me to a potential safety issue.
Quick, efficient and easy
Quick and efficient - kept updated during the work - vehicle always cleaned and spotless on return - if Carlsberg made garages....
I felt this was the correct result for my visit !!!!
As per previous answer
Can not fault the service
Always friendly, courteous and efficient
Very helpful and constant communication
Arranged a service as it was due in 2,000 miles although it booked in for this
Very satisfied with the service
Very good service collect the car and return suits me. Good advise regarding overall check out and repairs.
All good with the saes and service sept, not too impressed with the valet team - car came back to me filthy and had to be done again, I am aware they don't do a full valet but the car was filthy
Service provided was generally good, but not resolved tyre pressure sensor issues during very cold weather
Helpful staff- fast and efficient service
My service light is still on following my service a few weeks ago which is frustrating
Problem handled quickly and effectively. People always courteous and do what they say they will.
Handover of car in the morning was excellent. Picking it up I had to wait half an hour. Excuse was the person dealing with me was busy. Couldnt someone else do it ?
Always well treated at Sytners Leices
There was no courtesy car available. I had to pay enterprise £30 to hire a car for 3 hours.I was also advised that bmw would need my car all day. So i planned my day to suit. Then to be called at 12:30 and be advised that my car was ready to collect
Always attentive and courteous service.
Good service staff make you feel good
Done very well but did require an overnight stay for the car
As per previous answer.
Very easy - pretty much a case of me ringing up and BMW do the rest, bar bringing the car in.
I trust BMW workmanship.
Everything was done without issue
Always great service
The fault was identified as a recurrence of a previous fault from December 2016, a faulty exhaust camshaft sensor. The part was replaced FOC and I was only charged a minimal amount for labour. The service provided was excellent.
I am sorry to say this and I have debated whether to or not. The chap that dealt with was very professional and good. Firstly no video. There was a very minor shake at 43 and 80 mph after your messing on the way home and since all the time now + + +
As stated in the previous section I had to leave my car overnight.
I was kept informed at all stages, Rob in service was polite, friendly, and professional
Good drop off. Service and mot took about the right time I was quoted.
Great customer service
I was satisfied, but do think operationally expectations could be managed better around timings. Eg. car came into garage at 8.45 and it had not been looked at until 4.00, eventually getting an urgent call at 4.45 to collect although it was not ready
I can not remember the gentlemen that dealt with myself on the Friday, however I said to him I did not want the mini, and he kindly told me not to worry and offered me his company vehicle for the day. Very greatful, that is good customer service!
Brilliant every time I visit, always kept up date on the cars progress and when its ready to collect the added bonus its always come back to me a lot cleaner than when it comes in.
As above. The current service was satisfactory although communication was not good in terms of informing me of the progress of the work on my vehicle. The main issue relates to my comments in the above box re a significant fault.
Felt that Rob turned round a negative experience into a positive,
See answer above. I don't see why I'm paying so much for a routine service.
Polite, honest and has the customer at heart. Willing to discuss with HQ undertaking work just outside of warranty where faults should have been picked up earlier
Seemed disorganised on this occasion. Had to queue to drive into service centre, then had to wait over half an hour to check my car in, although staff didn't seem busy as some were just standing around. Not up to usual BMW standards.
The service centre has a warm and welcome atmosphere. The initial greet was friendly and helpful and then the waiting area was comfortable, practical with free coffee etc and a viewing gallery of the servicing bays, which were akin to a sterile lab.
Excellent experience throughout
They even washed and cleaned my car inside and out, it was a pleasure to get back in my car
We were looked after by JAZ who was very helpfull and explaned full details on vehicles etc.
The car is very good. Courteous people. Truly professional. Good deal. Zero percent APR.
There were a few more extras that I might have picked that we did not go through and so I missed the out as I was busy on the day and a bit rushed.
Jaz was fantastic so helpful
Great service and handover by stsff
Third car purchased from this showroom. Like their style and presentation.
service from Mandy was second to none, nothing too much trouble. very pleasant attitude.
My every need was taken care of.
efficient and responsive salesperson, easy to deal with
Jaz was amazing, couldn't do enough to help us.
I had just come in to have my car series 3 MOT and came out buying a new car !! Neill always seems to know my requirement and is always able to come out with a car that I want !!
We are very happy with our experiences and very happy with our car.
Fantastic door to door delivery and very good explanation on how controls and Compter works.
Mandy was brilliant. She helped us to achieve what we wanted at a price we could afford. She was an ambassador for BMW without being pushy. The service was really professional and we felt well looked after.
Nice dealership experience the excellent sales team
good comms from Jay and Mandy
made the process run smoothly and efficiently
Paying attention to the customer (me) but without pressure- friendly and knowledgeable.
Again great service form harry and the team
The young lady who dealt with us, Kirsty, went the extra mile to help us throughout.
Car met my requirements.
Sales executive Jaz Attwal at Syters leicester was brilliant, really helpful and kept in constant contact throughout. Would go above and beyond to try and accommodate me.
I cannot fault the service I received
I am very pleased with everything to do with BMW, from the cup of hot chocolate and my favourite biscuits to the clean showroom to the professionalism of your top saleslady, Im absolutely satisfied, thank you x
It was fast, easy and I got what I wanted
Agreed the price and i was updated on arrival several times.
Niall was professional and friendly, he responded to all my queries very promptly.