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Made a phone call, car sorted in less than 3 hours. What could you fault?.Excellent.
As above. Quite honestly feel that it was not checked and I'd left the cover tray in the 'off' position in the boot. It was still in this position when collecting the car. Yes, the recall work was completed
Everything done as described. V efficient
Speed and quality of service
like i said price was ok
The people were amazing and the extra services like the hairdressers at the place is great
No courtesy car was available
I had one small issue which could not be resolved on the day.
On the whole a very good service. However, I did report that the engine coolant warning had been coming on. This was looked at but I was told it was not required. Since the service the same warning has come up again although only intermittently.
I've always found that the staff are knowledgeable and professional when dealing with any issues that I may have. I also feel cofident that any work carried out has been done correctly.
service carried out in advised time scale
Everything was completed on time and I believe to a high standard. Courtesy of all staff is excellent.
I was on foot at fosse park waiting for the vehicle and had to assume that by 17:00 the car was in a fit state to drive home, i had been given no update on the vehicle since i left it on site at 10:30.
Extremely pleased with Sytner's service team
As above - very impressive, but arguably ott for what is actually required
Rob is super guy and listens to my requirements.
very little feed back, was made to feel like I was bothering the service rep when i either just needed simple answers like "Where is my car?!" or i needed to feed them information that would be useful to the engineer.
Good service from having the hire car available, Simon Fossey was very good, excellent commuication.
Service was excellent, but all other garages do mots for £40 (vs £56)
Checking in at the service area is always a pleasure....I feel like I'm checking in for a 1st class airline service.
Other than having to wait 20 minutes in my vehicle upon arrival, waiting for a member of staff to either take my car or keys from me the service was very good and professional.
I was very satisfied and attended to promptly
The service was carried out swiftly and professionally
After getting the car back I found that the service indicator was reading next service 3200 miles. After 4 phone calls trying to get through to Sytner I was told that the brakes needed to be replaced after 3200. CHANGE THEM DURING THE SERVICE!!!!
Very courteous overall and kindly drove me to and from the local shopping centrewhile the work was undertaken
It was an unexpected treat to spend time at such a welcoming place compared with my past experiences.
They are always efficient welcoming and do a good job
Everything went to plan. The service was carried out on time and full explanations given regarding the action taken. The car was returned in a very neat and tidy state.
Not completely satisfied, because I live in market Harborough, you stated you needed my car from 8-00am until 5-00 pm. You did not offer courtesy car and in your location filling up that amount of time is very difficult.
I had a routine service at a cost of over £600 for one and a half hours work. I needed a new petrol cap and windscreen blades but I was told these items had to be especially ordered in and I had to rebook a job repair appointment.
Excellent service. Car was handed back cleaned and sorted.My only comment would be that there was some grease on my steering wheel and gearstick suggesting someone had dirty hands when moving the car around.
See above comment. It took 1.5 hours to wash the car. I like the way BMW try to do business but I don't think you treat all your customers the same.
In Leicestershire there is only BMW one dealer to go it - it is therefore very busy, and a degree of personal service is lost. I don't like not having a choice.
I have not had a service yet !
THE PLASTIC COVER AT THE SIDE OF THE DOOR UNDER THE STEING WHEEL WAS LEFT OFF
Very long wait
Sorted out my issue promptly
In the past, Sytners have been unable to rectify passenger window failure and parking warning system although they did charge for investigating the problem. I recently had a small service (see below) with disappointing results.
The level of service was very good and it was completed in time to quoted price.When i drove the vehicle away it said it needed a key phobe battery which was the only reason I didn't give 5 stars.
All service staff very friendly and feedback very useful after service
It was a long day! The part required for my transmission problem was not available on site and had to be sourced elsewhere. There was a period in the morning when i felt i was not being informed and had to go to the desk twice to get a response
Prompt, efficent and friendly.
Very nicely driven by Robert in to and back from town. He was on time in a very impressive car. Service Undertaken as it shouldve been. Car cleaned as well. Ready for when I got back. All boxes ticked!
You gave me a good courtesy car (320i) that was fun to try out.
Again not overwhelmed
Reception were prompt polite and professional, the work was completed to a high standard, and the reporting of the work undertaken with findings of the inspection were exceptional. Addition the catering and facilities provided were very appreciated.
Well looked after and MOT and winter check was done on time as I was waiting for it
Good communication pleasant staff
Work undertaken as required
Service was done at a time convenient for me and service done whilst I waited
Service was good and staff helpful although taking advantage of it being a lease car not to remediate warranty issue
The customer service was excellent.
Help full and good advice on the car
Quick service, happily answered my queries on updating my service book, cleaned the car for me and all at a reasonable transparent price
I was phoned to tell me the time it would take, the car was taken in even though the workshop was full.
Service explained clearly including a recall item.Waited while the service was carried out. Took longer than expected but regular coffee was offered and a chase up was made by receptionist Lisa.Remote control issue was delt with satisfaction
Was kept fully informed re: works required and got the car back on the same day
Efficient, on time and professional. Car returned in excellent condition. Staff friendly and informative
Tyre pressures were not checked despite car going in for MOT, Service and end of warranty check. This also happened last time the car was serviced and I also raised this concern then. It would not take much for you guys to check and correct the tyres
The work done was very good. I still do not understand why they changed the rear brake pads when they showed to be ok? costing me almost an extra £200
Same as above and the issue was rectified very quickly
Booked online for 90 minutes waiting for rear break pad change as computer indicated, turned out needed to change break disc. Arrived and handed in the fob key at 9:30am, the video investigation check arrived on my mobile at 11:10am ish. I left 12:45
Very efficient and staff were fab, made me feel like a valued customer. I loved the video inspection of my car....a really nice touch
Routine service was very efficient. A lot of effort was taken to investigate a potential fault ( failure to engage top gear when in sport mode).
Call Centre could not communicate expectations to Service Centre. Had to visit twice for the same job.
compimenntry wash/vac and as above
Found me an early booking as I had to travel to Scotland the same day. Service and clean completed in 90 mins
Good service and feedback - no problems
Always a very pleasant experience. The staff are lovely and very efficient
Very easy experience
Loan car and pick up of vehicle was earlier than expected. Exactly what I needed
I had already reported a problem with the aircon but I was charged £75 for "carry out initial consultation". I paid for the service by telephone and only noticed this charge on my invoice when the car was returned . I consider this charge excessive.
Good customer service
Eion Quin-Jarvis kept us fully updated of progress towards fixing the fault and went the extra mile to get worked sorted expediently so that time without a car was limited
Who would of thought having you car serviced could be something you enjoy doing,
service and customer care is excellent
Very professional. Occasionally let down by unavailable 'on the day' spare parts. On this visit wrong battery had been sent by BMW spare parts. Was offered courtesy car and £50 discount. Which I accepted.
It is not perfect but very good!!
From the moment I walked through the door 5star experience till I left in my car
Great service from all the staff.Car ready on time as promised and all work carried out as agreed.
Arrived, car taken in, serviced and returned cleaner than it went in
Very much as expected from BMW
Reception directed me to lounge and Service Rep was notified.
The staff member that dealt with me was excellent.
Ease of use
Well it couldn't have been done any better.
Everything was to a satisfied level.
All the staff that served me was out standing and made me feel like a valid person not just a paying customer, from buying to picking it up and now service work ????
I have a number of comments to make about this service visit, too many to be contained here..!
All completed in timely manner.
MY car was taken in initially for a service. On returning home the car had issues, where the warning message "a loss of oil pressure" came up. I called Sytner Leicester, who were not overly interested in the issue, suggesting the issue was unrelate
Rob in the service dept has a through understanding of people time and connects very well with them
Work carried out wasnt explained fully. MOT & brake fluid change ok. Had to ask about the EGR recall work and query regarding auto lights. Technician I spoke to regarding the lights v good. Have to trust work carried out to a high standard.
There was a fault with the rear brakes (squeaking) that I had asked to be identified, this could have been dealt with but wasn't.The 'see it now' video wasn't useful in the slightest - it would have been helpful to show me the problem with the brakes
see above actual work fine
Service was amazing. Service advisor looked after me well and as mentioned previously was able to accommodate my requests.
As previous comment good service
I had to come back the next day as the service indicator hadnt been reset.
Lovely showroom, attentive receptionist, great coffee and the handover bays are excellent.
They took their time to serve us
My purchase was dealt by Kirsty Collins again and she's been excellent and trustworthy. Helped me with the different options and got me a good deal for the car I really wanted.
Had to wait a while for my car about 8weeks
Full communication via E-mail on the delivery date etc. Sales team make you feel very welcome.
Very prompt in getting me a new car service implacable
I received an extreme high level of service throughout my the Motability process.
Mandy Black Moore and Olivia provided excellent service when the hand over was carried out. They made me feel at ease by showing me all the controls in the car. The ladies were extremely helpful and valued as a customer. They are an asset to BMW.
This is now my seventh car purchased from Sytner Leicester in a fairly short period of time - six of those from Mandy Blackmore... The purchase experience every time has been a joy!
Very good service - only reasons why not 5 star is because compared to my previous purchase:1. Not given option to pick car reg number even after requesting to do so2. No token gift given on handover for a 60K car3. No courtesy call yet if all OK
Elliot kept in contact with me every step of the way and was always quick at responding my calls if I had any querys .. nothing was to much trouble and very polite . Excellent sales rep and Id will recommend him to all friends family and associates
Sales person (Jacob) went out of his way to ensure I was able to collect my car at a time that suited my needs.
Great experience. Fantastic customer support. Superb atmosphere.
As a returning customer their service is second to none.
Sales staff knowledgeable & courteous.
Friendly atmosphere, clear information, fast completion and hassle free.
Everything was perfect. I don't see how the process of purchasing or delivery could have been improved.
It was a very smooth operation of trading in my old car and purchasing my new one. The sales person kept in regular contact with me through email and there were no surprises or frustrations.
Had to haggle hard to get a reasonable deal on new car price and px value. Nearly purchased via a website and only the enthusiasm and persistence of Harry Swindell achieved the sale at Sytner, Leicester. He proved very helpful during the whole sales.
Jaz made everything simple and went the extra mile.. thank you Jaz??
Jacob handled the transaction very well and was able to answer any questions quickly and was able to be flexible with regard to the financial terms
Handover was excellent.
simple straight. forward process from viewing to collectionregular updates from Kirsty all legal requirements completed without problems pr delays.Kirsty collins credit to BMW.
We were looked after from when we stepped into the showroom by all staff. Whenever we had a question nothing was too much trouble, It was all explained with care and attention.
i t was a great experience from start to finish
Very happy with Jaz who has looked after ne and also made sure all relevant information were given to me .
Sytner sales team have been amazing sorting everything out
I felt my request was treated exceptionally well.
Friendly and approachable staff. Jaz was very knowledgable about the cars and finance options - I walked away with all questions answered fully and with the ins and out of the deal fully explained.
The service by Kirsty was excellent from the start of the sale to delivery.
Kirsty the motorbility specialist was fantastic. She kept in touch through out the longer wait for our car. She even kept in touch by text, with updates. This made it so easy
My sales man went above and beyond to have my car ready in time for me
Easy, efficient and top service
John mills in sales was amazing at his job
I can't think of anything I'd want to change about the process (other than a cheaper price of course...).
Overall a great experience. All parts of the process completed without any problems any any queries answered quickly and efficiently. The car was delivered on time and all controls etc were fully explained to me.
The sales experience was fine, professional and friendly, nothing to much trouble.
Excellent service from Leicester bmw
This is my 3rd car with Sytner. Second with Nile and would recommend friends to seek him if buying a bmw.
Great service from Jaz and the rest of the team.
Christian picked me up and took me to BMW site on his day off.....wow....went the extra mile!! ??
Again all staff were amazing
The sales team were constructive, knowledgeable and tried to fit my needs to the products available.
The staff at the centre are very friendly and helpful. I was kept updated on the process of my order.The down side was there was a mistake made by the centre and the wrong car was delivered which led to my order having to be put through and again.