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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Matthew Doar

MINI Brand Manager

Kristian Coe

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nice people but some issues I reported with the vehicle still remain.

Service

The courtesy and professionalism were excellent

Service

A standard experience, though lack of electronic tools to book servicing is a disappointment and fact that service consultants don’t remember you the next time is sad!

Service

Service advisor was very competent

Service

Good people. Fast turnaround once I had got the car to sure. My only complaint is that I would have had to wait for a month for a car to use whilst mine was in.

Service

Work on the vehicle was completed while I waited. It was all done within the time frame Karan provided. Easy and comfortable experience all round.

Service

I have always received excellent service. One point was dropped because the price charged was greater than that quoted at the outset. Because there was a gear box leak additional work was needed in addition to the service but I thought that was inclu

Service

My issue was resolved exceptionally well with exactly what I could have hoped for. Danielle was extremely friendly and helpful and worked so hard for me.

Service

Very helpful in solving the issues with car.

Service

Great work by the Leicester team

Service

Work completed to usual high standard and on time.

Service

All requests were addressed

Service

Service excellent as always. Very professional and polite. Arranged for BMW to cover the cost of the parts due to the very early failure of the bulb - expected 10yrs. Final cost stil over £300.

Service

I felt let down as I’d booked a driver to take me home & pick me up once service was complete. Only to be told driver was not available. So I had to wait over 2hrs

Service

The support, information and advice given during my visit was excellent

Service

Brilliant service and staff were very polite and helpful

Service

A tad expensive for an oil change on my first service

Service

i did not had any problem at all.

Service

As I waited at the centre whilst my vehicle was being seen to I felt I could have been better informed on what was happening and when it would be ready.

Service

Service advisor did more than expected during my visit.

Service

This was the first time that the work had been completed on time and on budget

Service

I was given a courtesy car and was happy as there was no rush back

Service

They are very good

Service

Clean professional environment and efficient staff

Service

No problems with the staff

Service

Once car was booked in the service and communication from the adviser was excellent. Negative was how long I had to wait to drop the car off (20mins)

Service

Every aspect of my visit was excellent.

Service

all done to my satisfaction and the car looked lovely after being cleaned

Service

Good feedback following service

Service

I was able to get my car seen at short notice.The work was done quickly.

Service

Carried out in timely manner

Service

Sytner Leicester were extremely helpful

Service

The actual service is excellent your mechanics do an excellent job however I was waiting 40 minutes to get my keys and the car was serviced the previous day. I would have preferred to have queued up and paid on my debit card and collected the keys.

Service

My issues were resolved and most importantly - quickly, the same day.

Service

Did exactly what was agreed, in the agreed timescale. I was kept informed all through the process.

Service

Most of the time and this time round on site technicians have been prompt and professional to my needs.

Service

They did what they said they would do in the time they said they would do it.

Service

There was a little confusion regarding a loan car but this was quickly resolved by Danielle, she did an excellent job in sorting everything out for me.

Service

Having been advised when settling up at the end of the service that everything was fine and that there were no problems I was surprised to receive an e mail with accompanying video of my vehicles tires and brake discs. Wish to say more - no room left

Service

very well looked after and kept informed.

Service

I am always very pleased whenever I find that Lisa is dealing with my service and this time was no exception. She is knowledgable, personable and very efficient.

Service

Friendly staff and always welcoming.

Service

i had two problems with the car, the car went into a 12 month health check, and they notice issue with the vehicle.theyreplaced the tyre and replaced the gasket.then another health check and noticed all of the tyres were different depth and brake pad

Service

citnow videos contradictory

Service

Very courteous service, nice environment. Would have given five stars but service took a bit longer than was communicated.

Service

No quote given in advance of service despite being requested over phone. Also other queries raised over phone in booking not addressed.

Service

very easy and cleaned the car as well

Service

It took too long to hand over the car.

Service

As above - was 20 min delay handing car over as lot of cars were waiting

Service

Had to wait on this occasion both at dropping off and pick up.

Service

Very efficient and courteous service experience. I haven’t given 5 stars because it took a bit longer than I expected to get the car booked in to get the drivetrain fault checked and also the courtesy car wash and vac didn’t actually vac the car.

Service

booked my car in for MOT 10.30 appointment got there at 10.15 car came out of work shop at 11.30 and parked,I was not seen till 12.00 I did not want car washing and was told that would make it quicker!!! Could have gone local garage in & out 40 mins

Service

Because of their professionalism

Service

Job done

Service

Overall experience was very good .

Service

Car was in for birthday check which is an excellent idea, only slight criticism was that you couldn't investigate even very minor faults, there was no flexibility on what was offered.

Service

No complaints other than they did not cure an occasional irritating rattle.

Service

Fairly satisfied

Service

Cost too high for oil service

Service

Quick fix on the car. No curtousey car was available so I had to take time off of work.

Service

Everything was dealt with in a manner that I would expect.

Service

Tyre checked and repaired within 40 minutes.

Service

Just enjoyed the complete experience of the fast track service.

Service

They are always friendly and efficient.

Service

The 90 minute service took 150 minutes and I wasn’t informed about progress until I went to ask reception what was going on .

Service

The report on the repair given to me by Danielle was reassuring.

Service

again good customer care

Service

Quality of staff and work completed

Service

Would have been 5 stars but on collection the clock was showing the wrong time, radio pre-sets had been lost, seat and mirror settings had been altered and memory lost. Would suggest your technicians make a note before disconnecting the battery.

Service

Choosing the car was made easier by virtue of the dealership having the full range available for me to see, a full days test drive was arranged. The car was perfectly presented and I was taken through any new features unfamiliar to me

Sales

Whole process very well handled and staff seemed to care and were knowledgable

Sales

Like again was basic customer service take your car and go

Sales

As usual impeccable service by Mandy.

Sales

Good deal and Kirstie did all she could to sort the right deal and vehicle for us.

Sales

Good service from our sales executive who tried everything to get us an X3 on time after production delays.

Sales

The staff had to source, prep and deliver the car in 24 hours. An impressive achievement - well done to Jas and her team

Sales

I am VERY satisfied with the experience at Leicester Sytner BMW as always Jaz the new car sales executive looked after me expertly. Always happy to help & managed to get my perfect car by doing a 4 way dealer swap! Handover was in showroom brilliant!

Sales

The sales lady Jaz was excellent, both professional and friendly, a real credit to Sytners Leicester.

Sales

As above - Mandy and Leanne were great to deal with.

Sales

Nice friendly people, good to do business with.

Sales

Excellent service

Sales

Jaz went over and above to ensure my car was ready on time which was a tall order given the last minute extras! I’ve already recommended a friend to her.

Sales

A smooth trouble free experience