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Nice people but some issues I reported with the vehicle still remain.
The courtesy and professionalism were excellent
A standard experience, though lack of electronic tools to book servicing is a disappointment and fact that service consultants dont remember you the next time is sad!
Service advisor was very competent
Good people. Fast turnaround once I had got the car to sure. My only complaint is that I would have had to wait for a month for a car to use whilst mine was in.
Work on the vehicle was completed while I waited. It was all done within the time frame Karan provided. Easy and comfortable experience all round.
I have always received excellent service. One point was dropped because the price charged was greater than that quoted at the outset. Because there was a gear box leak additional work was needed in addition to the service but I thought that was inclu
My issue was resolved exceptionally well with exactly what I could have hoped for. Danielle was extremely friendly and helpful and worked so hard for me.
Very helpful in solving the issues with car.
Great work by the Leicester team
Work completed to usual high standard and on time.
All requests were addressed
Service excellent as always. Very professional and polite. Arranged for BMW to cover the cost of the parts due to the very early failure of the bulb - expected 10yrs. Final cost stil over £300.
I felt let down as Id booked a driver to take me home & pick me up once service was complete. Only to be told driver was not available. So I had to wait over 2hrs
The support, information and advice given during my visit was excellent
Brilliant service and staff were very polite and helpful
A tad expensive for an oil change on my first service
i did not had any problem at all.
As I waited at the centre whilst my vehicle was being seen to I felt I could have been better informed on what was happening and when it would be ready.
Service advisor did more than expected during my visit.
This was the first time that the work had been completed on time and on budget
I was given a courtesy car and was happy as there was no rush back
They are very good
Clean professional environment and efficient staff
No problems with the staff
Once car was booked in the service and communication from the adviser was excellent. Negative was how long I had to wait to drop the car off (20mins)
Every aspect of my visit was excellent.
all done to my satisfaction and the car looked lovely after being cleaned
Good feedback following service
I was able to get my car seen at short notice.The work was done quickly.
Carried out in timely manner
Sytner Leicester were extremely helpful
The actual service is excellent your mechanics do an excellent job however I was waiting 40 minutes to get my keys and the car was serviced the previous day. I would have preferred to have queued up and paid on my debit card and collected the keys.
My issues were resolved and most importantly - quickly, the same day.
Did exactly what was agreed, in the agreed timescale. I was kept informed all through the process.
Most of the time and this time round on site technicians have been prompt and professional to my needs.
They did what they said they would do in the time they said they would do it.
There was a little confusion regarding a loan car but this was quickly resolved by Danielle, she did an excellent job in sorting everything out for me.
Having been advised when settling up at the end of the service that everything was fine and that there were no problems I was surprised to receive an e mail with accompanying video of my vehicles tires and brake discs. Wish to say more - no room left
very well looked after and kept informed.
I am always very pleased whenever I find that Lisa is dealing with my service and this time was no exception. She is knowledgable, personable and very efficient.
Friendly staff and always welcoming.
i had two problems with the car, the car went into a 12 month health check, and they notice issue with the vehicle.theyreplaced the tyre and replaced the gasket.then another health check and noticed all of the tyres were different depth and brake pad
citnow videos contradictory
Very courteous service, nice environment. Would have given five stars but service took a bit longer than was communicated.
No quote given in advance of service despite being requested over phone. Also other queries raised over phone in booking not addressed.
very easy and cleaned the car as well
It took too long to hand over the car.
As above - was 20 min delay handing car over as lot of cars were waiting
Had to wait on this occasion both at dropping off and pick up.
Very efficient and courteous service experience. I havent given 5 stars because it took a bit longer than I expected to get the car booked in to get the drivetrain fault checked and also the courtesy car wash and vac didnt actually vac the car.
booked my car in for MOT 10.30 appointment got there at 10.15 car came out of work shop at 11.30 and parked,I was not seen till 12.00 I did not want car washing and was told that would make it quicker!!! Could have gone local garage in & out 40 mins
Because of their professionalism
Overall experience was very good .
Car was in for birthday check which is an excellent idea, only slight criticism was that you couldn't investigate even very minor faults, there was no flexibility on what was offered.
No complaints other than they did not cure an occasional irritating rattle.
Cost too high for oil service
Quick fix on the car. No curtousey car was available so I had to take time off of work.
Everything was dealt with in a manner that I would expect.
Tyre checked and repaired within 40 minutes.
Just enjoyed the complete experience of the fast track service.
They are always friendly and efficient.
The 90 minute service took 150 minutes and I wasnt informed about progress until I went to ask reception what was going on .
The report on the repair given to me by Danielle was reassuring.
again good customer care
Quality of staff and work completed
Would have been 5 stars but on collection the clock was showing the wrong time, radio pre-sets had been lost, seat and mirror settings had been altered and memory lost. Would suggest your technicians make a note before disconnecting the battery.
Choosing the car was made easier by virtue of the dealership having the full range available for me to see, a full days test drive was arranged. The car was perfectly presented and I was taken through any new features unfamiliar to me
Whole process very well handled and staff seemed to care and were knowledgable
Like again was basic customer service take your car and go
As usual impeccable service by Mandy.
Good deal and Kirstie did all she could to sort the right deal and vehicle for us.
Good service from our sales executive who tried everything to get us an X3 on time after production delays.
The staff had to source, prep and deliver the car in 24 hours. An impressive achievement - well done to Jas and her team
I am VERY satisfied with the experience at Leicester Sytner BMW as always Jaz the new car sales executive looked after me expertly. Always happy to help & managed to get my perfect car by doing a 4 way dealer swap! Handover was in showroom brilliant!
The sales lady Jaz was excellent, both professional and friendly, a real credit to Sytners Leicester.
As above - Mandy and Leanne were great to deal with.
Nice friendly people, good to do business with.
Jaz went over and above to ensure my car was ready on time which was a tall order given the last minute extras! Ive already recommended a friend to her.
A smooth trouble free experience