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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Matthew Doar

MINI Brand Manager

Kristian Coe

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We live more than an hour's round trip away and had made the journey once to Sytner's to have the door mirror checked but there was a clip that they had failed to order - an extra 3 hours to wait. Why have a special clip? Surely standardised parts!

Service

Sytner have rearranged appointment the last couple of times

Service

Excellent customer service

Service

Not living in Leicester means travelling that bit further.

Service

I was greeted and welcomed by Kinner my appointed Service Technician. He carefully checked with me the work to be carried out and provided an estimate of the job time. Upon completion he explained the outcomes to my entire satisfaction.

Service

Do you have a no-star rating?

Service

The sorted the issue I had, that I believe Sytner BMW Coventry created, said they would contact me on Monday, nothing, I have rung and rung but now just get hung up on when it gets put through to the service advisor and manager at Leicester.

Service

sorted problems in the end

Service

Good - Service was competed Bad - could not repair the Connected Drive system and could not give a date when they may be ale to. Bad - Could not find the reason why my brakes squeak so badly.

Service

The service and its result were fine but we did have to wait rather longer than expected when we had been told that a courtesy car might be available.

Service

Very poor. No call backs No follow ups No courtesy car No oil filter in stock.

Service

From receiving the car I had an issue with a parking sensor and despite the new consumer laws it became an argument. I've had further minor issue and found the service centre to be hard to deal with. It's this reason I've paid off the PCP.

Service

Pleased with end result however upon dropping my car off at Sytner Leicester I was asked to take a seat and wait for someone to become available, I was waiting for over an hour (after chasing numerous times) to then be told to just leave my key

Service

Only somewhat because you collected my car otherwise would be worse feedback, I cannot get thro on phone!

Service

not a good experience until a lady called Lisa Walters got involved she was very informative and helpful also stuart grubb helped sort out squeeky brakes issues

Service

I did ask for a phone call when the car was ready to collect to be to my partner as she was picking up the car - because I was working nights. After being told this wasn't a problem I still received the phone call

Service

Brake squeak not resolved post service even though it was mentioned on drop off

Service

Overall very good but sometimes difficult to contact by phone

Service

Did not like being served at the reception desk for collection and return. No privicy to discuss my service or having to use my car on three different PDq's because they did not work and the staff knew. Invoice created for the wrong car.

Service

Provided the warranty work without being asked, car serviced and cleaned - no drama just reliable, effective and efficient - can't ask for more.

Service

Struggled to get through to an advisor. Had to CC in head of business and service manager to get a response. Struggled to get updates during repair.

Service

Service was satisfactory, staff in handover were definitely not

Service

Completed when promised.

Service

Service

Service

Superb service from Patrick V,and also Danielle my service advisor very much appreciated-Thanks both!!!!

Service

It was extremely busy and only one apparent lady dealing with all the customers. I'd arranged a lift to work and had to wait nearly 45 mins to be taken. On the return journey on arrival back at Sytner I had to wait again for almost an hour to pay.

Service

The service was carried out efficiently, communication was good and the waiting area comfortable with good amenities.

Service

becasue of rob, he is an asset and i don't know what your centre will do if he left

Service

They did everything they said in a timely manner.

Service

Please note the box above

Service

had to wait 2 months to book in for service, then expensive service costs.

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Because no-one called me back

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Very slow and unresponsive

Service

A couple of issues during the service that have since been sorted out

Service

A difficult fault resulted in the car being at Synters for a week but the staff were excellent throughout.

Service

Adequate once you manage to get an appointment, but little or no communications once the situation is underway.

Service

The paperwork told me about what had been checked - I would like more information on what had actually been done.

Service

After paying a premium rate for you to carry out the work, I had to bring my vehicle back as the fault had not been cleared so it kept showing up on the dashboard as requiring attention.

Service

Took my car in and got told they couldn't carry out the work and to bring it in on Monday which is probably because I'm staff but then I had to wait till Friday to get the bill and didn't receive the VHC print so I'm unaware of any sort of advisories

Service

Disappointed when I returned home to discover a new air filter in my boot. The technician didn't fit it as I had a better quality one already fitted in my car. Due to a failure in communication I was charged for this item.

Service

Professional service

Service

Service received from the controller was good, issue with dash camera which needs a return visit

Service

Complete lack of customer care, no communication, vehicle not completed on time. No contingency plan to keep me mobile and allow me to get home. When I received my vehicle back 3 days later I had tyre pressure dashboard warnings showing.

Service

Actually extreamly annoyed a few days later to find that my coolant is low and need toping up. I now have to make another visit for this to happen. What is the point of a service if they are not checking and toping up vital fluids!!

Service

Professional service.

Service

Was extremely satisfied with the service experience very helpful and friendly .

Service

Following my service , my service indicator is saying I need to carry out another one in 3500 miles which was immediately on my dash and was not mentioned to me at the time of pick up.

Service

Excellent service from knowledgable staff. Disappointed that you no longer offer a pick-up and delivery to home service.

Service

Always a pleasure, professional staff yet friendly too without being over corporate

Service

I had a 1 hour waiting appointment which turned into 2-3 hours.

Service

great to rest in comfort with a coffee read paper my car is returned nice and clean ,

Service

When I opened the boot there was large piece of trim from the tailgate that it was clearly too much trouble for them to reattach. Fortunately it wasn't a safety critical item. Also, one of the two things I wanted fixed wasn't. Hopeless!

Service

The service coordinator, James, was very polite and friendly and the customer lounge was pleasant with plenty of refreshments well provided. My car had new firmware applied to the idrive but this has not fixed the fault. New booking made.

Service

Attended to immediately arrived at dealership. I was made comfortable whilst the service was carried out. Work was completed on time and to my satisfaction.

Service

Informed before service via video about condition of tyres etc then contacted when complete

Service

Satisfied

Service

Service seems a little disorientated. Booking your car kn can take a long time. I feel Leicester are too busy. Maybe BMW need more than just one dealership in the city

Service

the car ended up having to stay overnight due to a softwear update which I would suggest the job should have started sooner ?

Service

The staff inside were friendly and the environment was nice however the cost was more than I expected and I didn't receive the car value estimation which it was booked in for.

Service

exit route blocked and slow availabiity of exit documents

Service

Everything organised and was kept informed

Service

The above story tells you why. Stuart who came out with me on a test drive seemed the only person concerned by what was going on with my car. It took 90 mins to get into the garage & the car checked in.

Service

Quick and reliable service

Service

Had to sit there and wait 8 hours. Had to wait weeks for an appointment.

Service

Liked the video of you safety check

Service

Everyone was helpful and kept me up to date with progress, very professional at all times.

Service

Waiting time to collect car- sat in the waiting area with 10 members of staff chatting to each other and only one serving customers

Service

It would be appreciated if you could please call me Mr Blood, I do not have the gender or genetic physical attributes to be a Mrs. Thank you

Service

Charlie in the service dept was exceptional and made everything happen without fuss.

Service

When booking the car in I felt that I may as well include the annual service in the visit. I was quoted £245 62 for oil and filter change. However on collecting the car the only item that had been serviced was a brake fluid check for £109.02

Service

There seemed to be some difficulty in getting a service advisor to take on my case initially. Once allocated, the service was very good

Service

I am well satisfied with the body work on my car and very confident original bmw parts were used

Service

Dealer personnel helpful. Work was fast too. The dealer encouraged me to complain to BMW UK over lack of goodwill support. I’m unhappy that a known fault was addressed by the fitment of upgraded parts (at extra cost)... and yet I had to pay in full

Service

No problems. Report afterwards what had been confirmed professional service

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Very good service

Service

Cancelled original booking and rebooked for an earlier date. On arriving told that I was booked in on another day. Eventually rushed through. Offered valet but only with a 2 hour wait. Disappointing

Service

Great customer experience

Service

Not Good enough

Service

The service was carried out as I would have hoped

Service

Very expensive 2nd service. £650 for a 340i.

Service

My car was repaired and returned to my home address which is in Surrey

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Made a phone call, car sorted in less than 3 hours. What could you fault?.Excellent.

Service

Speed and quality of service

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Everything done as described. V efficient

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like i said price was ok

Service

The people were amazing and the extra services like the hairdressers at the place is great

Service

No courtesy car was available

Service

On the whole a very good service. However, I did report that the engine coolant warning had been coming on. This was looked at but I was told it was not required. Since the service the same warning has come up again although only intermittently.

Service

I had one small issue which could not be resolved on the day.

Service

Good

Service

As above

Service

service carried out in advised time scale

Service

Nothing is to much trouble

Sales

Completely satisfied

Sales

everything sorted for me and delivered to my home.

Sales

Exceptional service for the whole end to end process.

Sales

Jaz Atwal again took great care of us. She kept me updated on the progress of my order and was brilliant when we came to collect the car

Sales

Some minor wash blemishes remained and the windows haven't been cleaned properly internally leaving reflective marks in bright sun.

Sales

The handover of the car was all a little rushed due to time constraints. We were missed sold a car another car was found with a different spec. But due to this error we are close to the end of the month in which the car needed to be sold to get deal.

Sales

After visiting many showrooms and testing many SUVs, Dayle from Sytner provided detailed information across the range of BMW models and an excellent service which enabled us to make the decision to purchase the X4.

Sales

As outlined above, the customer service we received from Jake Heath throughout the process was exceptional. He's an asset to the dealership and the BMW brand.

Sales

Very good service from Liam and Jay, professional and helpful.

Sales

There was delays due to recalls but this was out of the salesperson's control and at all times the sales person did everything humanely possible to ensure we did not suffer as clients which was lovely

Sales

I would like to thank Jacob Heath and Jay Cullen for the exceptional service that was provided. From start to finish the communication was excellent and really prompt. Answered all my questions. Jacob Heath, asset to BMW. 10 on 10

Sales

Love the car

Sales

Every request was dealt with and we were listened to

Sales

Good service

Sales

Focussed on what I as a customer wanted to purchase rather than just selling an available product The sales atmosphere was pleasant and not pressured

Sales

Excellent service.

Sales

A cut above the rest, treated with most respect and dignity.

Sales

Kirsty was very attentive throughtout the sales process and importantly afterwards as well to ensure evreything ran smoothly before, during and after the purchase

Sales

As yet I have not taken ownership of the car.The delay is now over a week and I have received no communication.Very disappointing

Sales

Seamless sales service as usual

Sales

in addition to above the parking was appalling. I asked a rep several times for detailed information about the car which was never given to me. apparently the file size too large! I need direction to you tube videos and detailed information

Sales

Very genuine concern for customer needs, very good overview of the cars and what different packages did etc.

Sales

No Aftercare product was missed at the delivery, even after I ask they still didn't provide one. I have to chase for everything I want, I have to its not as smooth as I expected it. This is my second new car at same dealer, it's a vast difference now

Sales

Car looked amazing on handover , very please thank you

Sales

upgrade was extremely easy and pleasant

Sales

My experiences of shopping has through out my life been variable and I always come out of any shop, showroom, or even any place which offers a service to the public, feeling happy and warm if the service I have received has been a pleasant experience

Sales

The new car was delivered on time and I was kept informed at every stage by Nial.

Sales

All staff especially really helpful & knowledgeable

Sales

Great service, customer service was brilliant. Mandy was amazing, she was always there as point of contact and answered any concerns we might have had. The car is really nice but Mandy top that with her service.

Sales

The environment is very good, with every facility I could wish for whilst waiting. I just wish I had not had to wait around, and wish that communication had been better.

Sales

My purchase was dealt by Kirsty Collins again and she's been excellent and trustworthy. Helped me with the different options and got me a good deal for the car I really wanted.

Sales

Lovely showroom, attentive receptionist, great coffee and the handover bays are excellent.

Sales

They took their time to serve us

Sales

Had to wait a while for my car about 8weeks

Sales

Full communication via E-mail on the delivery date etc. Sales team make you feel very welcome.

Sales

very good

Sales

Very prompt in getting me a new car service implacable

Sales

I received an extreme high level of service throughout my the Motability process.

Sales

This is now my seventh car purchased from Sytner Leicester in a fairly short period of time - six of those from Mandy Blackmore... The purchase experience every time has been a joy!

Sales

Mandy Black Moore and Olivia provided excellent service when the hand over was carried out. They made me feel at ease by showing me all the controls in the car. The ladies were extremely helpful and valued as a customer. They are an asset to BMW.

Sales

Very good service - only reasons why not 5 star is because compared to my previous purchase:1. Not given option to pick car reg number even after requesting to do so2. No token gift given on handover for a 60K car3. No courtesy call yet if all OK

Sales

Elliot kept in contact with me every step of the way and was always quick at responding my calls if I had any query’s .. nothing was to much trouble and very polite . Excellent sales rep and I’d will recommend him to all friends family and associates