No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Everything went according to plan.
Despite the lack of coffee due to Covid restrictions, the whole process was seamlessly delivered within the time scale advised .
Your team kept me informed throughout the service.
Excellent service received during the visit from Gareth.
Top notch service. Work done quickly and re-set brake indicator to avoid premature pad replacement
Helpful staff good service
Once the service was completed,I received a call to collect my car.The staff were efficient and my car was not far to step in and drive away with peace of mind and video by text of condition of car.
Good and attentive support
Smooth and efficient service from start to finish.
Very efficient service
I could organise what needed doing in advance and was given an estimated time to wait which proved to be roughly correct. The waiting area is well spaced out and ventilated and comfortable. they have done a good job without going over the top .
Straightforward with all steps explained clearly and efficiently
They managed to fit my tyre quickly and we're very helpful
I cannot fault the whole service team at Leicester, professional, friendly from the minute I arrived. I decided to wait in reception while the car was serviced in the relaxing lounge area.
Very helpful, knowledgable staff.
At all stages of the repair,from road side recovery to collecting the car, I was kept informed via txt and email, all queries were answered immediately, cannot fault the complete service that I experienced.
Within 10 minutes was contacted to advise of information regarding my car to enable to provide a decision. You are provided with the name of who will be dealing with your vehicle and a video of what work has been carried out.
Good process and covid control. Quick and efficient
You loaned me a John copper works.what's not to like.
Great service and breakdown itemisation of work done. Friendly and courteous staff. Always a pleasure to interact with your engineers and service personnel.
Good service,reliable and trusted.
I was kept informed throughout the day regarding the progress of the service
I was very happy with the service, very timely, good video from the mechanic and clear explanation of required work from all involved,
Fully updated throughout the process by Karan
My service was arranged in a hurry due to me going into hospital. My car was picked up, serviced, MOT'd and returned same day. With a smile. Thanks much appreciated. ????
Gareth was great
The service from BMW exceeded my expectations as always. I was given a courtesy car for the day - the new 4 series convertible!! The service advisor - Karan Soni was very good at keeping me updated all day as to what was going on with my car.
Very pleased with the customer service. Kept up to date by the BMW Centre
Well looked after
Everything was finished on the car in time
Went beyond my expectations
Friendly and helpful staff handling my needs professionally.
Efficient, friendly, good coffee
After phone in to report problem with no audio sound, problem was identified and car booked in for a new vehicle amplifier to be fitted. This was supplied and fitted within a day. . Was programmed, tested.
Service advisor and technician did a great job :-)
Along with the comments above the staff I found to be very helpful, knowledgeable and courteous to say the least and again made my stay a breeze to complete.
Friendly courteous staff, work completed to time, clean waiting area and plenty of space
As above, Karan Soni and sytner were excellent, a pleasure to deal with again.
Online booking simple
Efficient, on time, cost effective.
Kinna Arden was fantastic throughout the whole experience - professional, knowledgeable with a sense of humour - well done and thank you. ( And to the blonde lady in reception - sorry don't know her name - Thank you for your help)
Well organised process combined with excellent customer service
Professional prompt and efficient
Prompt and efficient
The service was first class all staff very knowledgeable and helpful
The staff made me feel like my custom mattered and that I was important
Very satisfied the gentleman was very polite and welcoming
Great standard of customer service
I was very impressed on how professional and prepared it all was.
Communication good, diligent in carrying out the MOT and work required
Everything was handled and explained well
Done everything as requested
Great staff good service
I booked my service through the online platform which was very easy to use and understand. I waited whilst my car was serviced. Wait time was a little longer than advised but no issue as kept updated throughout. The video log is a nice touch.
Very profesional service and customer care.
Excellent service nice clean work and very informative.
My loan car was ready for me, the servicing was efficient and timely.
The staff at the dealership are vary helpful and informative, they kept me updated throughout the time my car was with them, I've always had friendly and polite experiences at the dealership.
Easy process to get service completed.
Did everything I expected
Service Manager was very helpful and ensured that I was only having what was really needed
Very efficient polite service
Worked as expected on this occasion.
Did a drop & wait, all done on time no issues, access to coffee/wifi and toilets in a comfortable setting, staff very good & link provided to track job progress.
Car was repaired and cleaned without a fuss. Pretty efficient.
Just pleased with the whole experience.
Efficient customer service.
Professionalism of the staff at Sytner Leicester. Confidence in knowing I will be completely satisfied with the service provided. Able to wait in a clean, comfortable area and kept informed at all times with regards to the status of my cars service.
Efficient, extremely helpful personnel, high quality service. Service assistant Gareth outstanding
My service adviser was pleasant friendly and kept me informed of what was happening and when together with making sure that I was aware of the cost of the work being carried out.
Very simple and extremely helpful
Best Car on the road
Good customer service.
The staff were brilliant and very attentive.
Great service no issues
James super helpful kept me informed everyday
All requested work performed. Was able to wait for vehicle. Costs known in advance and adhered to
Always willing to assist and very flexible in service. Top quality as usual.
The work to the car was done efficiently,and in the time frame given.The service advisor was professional,courteous and friendly making the whole process trouble free,Excellent.
Excellent service. Very happy with the overall experience.
No problems with the whole end to end process
Everything as I expected
Again James in Sytner Leicester was absolutely fantastic the way he handled my problem.
Service was a little slower than expected but completed thoroughly and Gareth was very helpful
Car was collected from home well within the time scale stated, the work needed on the car was related to us during the time the car was at the centre together with a video report. When the work was completed the car was delivered back home.
Customer service was great
Very well organised whole process
I was very satisfied and felt well informed throughout the whole experience.
Easy to set up / seamless on the day / kept informed of progress and issues (of which there were none) / courteous and helpful staff.
Updates were good, communication was good also.
The colleague Kinna Arden has provided me great service and is an asset to Sytner Leicester
Arun was brilliant, gave me all the information and kept me informed.
All good as expected
Efficient timescale and good communication
Superb and efficient
Easy to deal with, helpful and proactive.
Very organised, well executed visit. Good advice given and the work undertaken on time. Another excellent service visit.
Everything done following Covid safety measures, comfortable area to wait and staff friendly and helpful throughout my visit.
1 word fantastic
Karan Soni was looked after me from the time I booked to the time I collected my car was excellent. Karan kept me informed at all time and was very prompt with his timing -which ultimately impacted me in not wasting time.
My experience was great - Bryony was very helpful and knowledgeable. The service centre is comfortable.
Everything went well
Excellent customer service from beginning to end. Friendly and efficient staff make a big difference. I had to leave the service centre bya specific time. Car ready and waiting.
Karan has gone above and beyond to ensure that my car is save the cost of repairs he managed to sort with BMW to cover the whole cost after issues we have with family he has taken the load and made life a little better
Really slick and efficient service, and Arun was on point at all times
Brilliant service from start to finish. From dropping the car off, to keeping me informed throughout the day and right up to collection. all done in a safe environment.
Everything was explained & the team were very attentive.
Polite, authoritative staff.
From the point of check in process & acceptance of my car to the workshop, including the communication exchanged throughout the term required to complete the work, Gareth Jenkinson & Neil Macintosh have managed my expectations perfectly.
All work carried out and provided with a video and continual updates
Lisa is excellent
Very happy with this visit
I am very happy with the service I received.
The customer lounge is very comfortable, the staff keep you updated regularly as to the progress of the work and the complimentary refreshments are plentiful and good.
Got appointment quickly. Very professional but friendly staff
James on service and Carl on sales are brilliant, kept me updated throughout the day and gave amazing service, I have had issues with sytner Sheffield since day one, but nothing was too much for the guys in Leicester
Work carried out as per quotation and without any issues.
All aspects of the customer service process were very good.
Had a problem and it was sorted
Staff were helpful in a crisis re our problem with our car that wasn't even purchased from yourselves They assessed the vehicle were sympathetic and when we went to the repair shop we were impressed with the cleanliness professionalism & efficiency
Work was done to a high standard
Easy to book
Ashley couldn't do enough for me, the man is a credit to your organisation. I also left my laptop in the courtesy vehicle and he helped retrieve it.
Very helpful staff.
Because I was very satisfied
Excellent service from Leicester Team
It was how it should be.
As stated before happy with the service provided by the BMW team
Fast efficient service and always updated on progress.
Good communication and everything on time
Staff , especially ARUN, was very helpful, nothing was a problem
Brilliant service and a nice clean car.
Due to karan and his service provided through our start to finish when we came in and spoke to him on the day
Good customer service. Helpful staff who kept me updated on the "repairs" regularly and was happy to answer all of my questions when I went to pick up the car.
Kept in the loop with what was happening, calls always returned etc
The was excellent,very efficient. I was served byLisa Walters, she was very polite,friendly and courteous. S
Kept within projected time.
Had to wait longer than expected, otherwise service was great.
Great experience, fast service and response
Advisor was very helpful, Health check with the video by a mechanic was detailed and very well explained. Confusion over courtesy car and long wait to book car in.
Everything went to time and was a smooth process from start to finish.
Always very professional and friendly. Very confident in their ability to look after my car.
Very efficient and kept informed all the time
It was a pleasure to bring my car to Sytner. Lisa dealt with me quickly and efficiently at the start and Sabrina was a star throughout the whole process. She kept me well informed and ensure the cat was washed and ready to go at the end!
My liaison person (Kammy I think) was super friendly, helpful and kept me in the loop at all times.
The staff that dealt with me was really helpful and professional. Her service was excellent.
Kept me informed of progress/issues regularly
From arriving at reception I was greeted and asked what service I wanted then asked to take a seat and asked would a like a drink. Very friendly
It was great satisfied service
Kinner Arden was my service advisor and he was fantastic! Really made sure that my car was thoroughly checked and if any repairs were needed he will order parts in advanced. Also, kept me informed of updates. Never had this service elsewhere.
I noticed an issue on the Thursday, admittedly I went through my extended warranty company but they couldn't see me till the week after. Sytner Leicester could see me the next day. They diagnosed the fault & had it fixed in the day as well
I'm a motorbility customer BMW have treated me with respect some other dealers of less quality cars have not been quite so good from what I have read about well done BMW
Work was completed on time and frequent updates given on progress.
As always, treated like royalty. Thank you.
Eoin was fantastic to changing my car, he has done everything for me thanks to Eoin
Fast and efficient service
Savannah at Leicester Syner provided excellent service throughout all stages of the process, from initial enquiry, through manufacturing and progress reporting to final delivery of the new vehicle. She was caring, friendly and professional throughout
Friendly staff and made very welcome
I was looked after very well and in and out with my car in less than an hour.
Again Mandy was really helpful and friendly
The environment in the showroom was pleasant and informal making me at ease from the start.
Good sales rep
No issue was too much for the staff. Always willing to help and on the ball with any updates.
all centre staff attentive and knowledgeable
Holly and Jake handled everything extremely well and particularly liked the on screen build and review process
Tom, new car sales was a joy to work with. His open nature and honesty was greatly appreciated.
Tasha was fantastic very helpful and kept me upto date all the way through my purchase and couldn't help me enough when I pick my new car up
purchased 5 BMW's now from Sytner BMW and have always been satisfied with the experience
Experience was wonderfull
Friendly polite staff made you feel happy to do business with
Very quick and efficient. Very well organised and ready straight away to greet me and complete the paperwork brilliantly.
The team were great throughout and the process was all done remotely meaning I could still do my work day Eoin and Niall were helpful and kept me up to date with everything and worked to be able to get the car I had discussed with them very quickly
Always given all the options and suggestions which are always to benefit the customer.
Purchase was strait-forward with delivery and handover on time. Follow up phone call to ensure everything o.k.
Despite various supply chain issues and the late delivery of the vehicle the service was excellent
The experience was great. Very helpful, the vehicle was what I wanted and was ready quickly.
Very helpful staff
Elliott Norton was our sales adviser, he know the answers to all our questions ans was very helpful.