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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Call Centre could not communicate expectations to Service Centre. Had to visit twice for the same job.

Service

Found me an early booking as I had to travel to Scotland the same day. Service and clean completed in 90 mins

Service

Always a very pleasant experience. The staff are lovely and very efficient

Service

Good service and feedback - no problems

Service

On arrival Fast Lane was used, had a vary short wait before booking my car in and completing the details required for the loan vehicle. I was delayed due to on my journey to collect and although arrived very close to the end of the day no issues.

Service

Car check up done FOC and quality issue resolved, car was in for only one day and a loan car was provided. However I was kept waiting for over 15 minutes before I could see the agent.

Service

Very easy experience

Service

I had already reported a problem with the aircon but I was charged £75 for "carry out initial consultation". I paid for the service by telephone and only noticed this charge on my invoice when the car was returned . I consider this charge excessive.

Service

Staff very attentive and cheerful

Service

Loan car and pick up of vehicle was earlier than expected. Exactly what I needed

Service

Car service was fine, price very high.

Service

Good customer service

Service

Eion Quin-Jarvis kept us fully updated of progress towards fixing the fault and went the extra mile to get worked sorted expediently so that time without a car was limited

Service

Again if they hadnt changed the seat it would be a 5

Service

Who would of thought having you car serviced could be something you enjoy doing,

Service

Always a fantastic service from Sytner. Small touches like being offered a drink on arrival always make the difference!

Service

service and customer care is excellent

Service

Very professional. Occasionally let down by unavailable 'on the day' spare parts. On this visit wrong battery had been sent by BMW spare parts. Was offered courtesy car and £50 discount. Which I accepted.

Service

It is not perfect but very good!!

Service

Partner was made to wait for 45 minutes to collect car, despite receiving call to confirm arrival time. Other customers who arrived later were served before her. No reason for this was given. Actual handover took took less than two minutes.

Service

Great service

Service

From the moment I walked through the door 5star experience till I left in my car

Service

See above. Also concerns about heavy and vibrating steering not addressed at first. Text book answers saying “it’s normal” or characteristic of the car doesn’t offer any solutions.

Service

Smooth service

Service

Great service from all the staff.Car ready on time as promised and all work carried out as agreed.

Service

Very much as expected from BMW

Service

Arrived, car taken in, serviced and returned cleaner than it went in

Service

Reception directed me to lounge and Service Rep was notified.

Service

Because I was completely satisfied with everything.

Service

Everything was to a satisfied level.

Service

Ease of use

Service

Well it couldn't have been done any better.

Service

The staff member that dealt with me was excellent.

Service

All the staff that served me was out standing and made me feel like a valid person not just a paying customer, from buying to picking it up and now service work ????

Service

I have a number of comments to make about this service visit, too many to be contained here..!

Service

The MOT and servicing was all carried out in an adequate amount of time but I was left hanging on due to gathering info regards the EGR valve information.

Service

MY car was taken in initially for a service. On returning home the car had issues, where the warning message "a loss of oil pressure" came up. I called Sytner Leicester, who were not overly interested in the issue, suggesting the issue was unrelate

Service

All completed in timely manner.

Service

Rob in the service dept has a through understanding of people time and connects very well with them

Service

Work carried out wasn’t explained fully. MOT & brake fluid change ok. Had to ask about the EGR ‘recall’ work and query regarding auto lights. Technician I spoke to regarding the lights v good. Have to trust work carried out to a high standard.

Service

see above actual work fine

Service

There was a fault with the rear brakes (squeaking) that I had asked to be identified, this could have been dealt with but wasn't.The 'see it now' video wasn't useful in the slightest - it would have been helpful to show me the problem with the brakes

Service

Service was amazing. Service advisor looked after me well and as mentioned previously was able to accommodate my requests.

Service

I had to come back the next day as the service indicator hadn’t been reset.

Service

As previous comment good service

Service

Faultless service to date.

Service

You are having to re-build your reputation as the car has been back twice in the last 2 months to correct faults and break down.

Service

not thoroughly inspected

Service

The service advisor kept me informed and I've had the work completed as recommended by the technician on the previous Citnow video that was emailed to me

Service

Good from start to finish.

Service

The car needed a recall - i was informed of this on the day my car was in. I was supposed to be on a 90 min turnaround for the MOT, but ended up having to stay for a further 4 hours as the part that was needed for my recall had to be delivered.

Service

Arrived at 8am, home by 10am, v fast efficient service

Service

Good service. Only thing I can negative is that I was quoted £130 for oil service but bill was for £196

Service

Simple hassle free and fast

Service

Staff very helpful

Service

Resolved quickly and efficiently

Service

The technician was very good and solved the problem straight away. Also professional service team.

Service

Executive service and excellent customer satisfaction

Service

A star service

Service

Happy with service BUT another BMW Dealership has indicated from a vehicle inspection that the vehicle requires 1.5 litres of oil, only 10 days since the service. Don’t understand this! Vehicle is in for a turbo heat shield replacement.

Service

comments as in 1

Service

I would give 5 stars, but on this visit I saw my vehicle driven from the service bay to the lane for completed jobs and it was 15 minutes before the service adviser approached me to say the vehicle was ready. Another member of staff had to move it.

Service

Sytner Leicester staff were polite, courteous, friendly and efficient

Service

no hidden surprises, with an all informed customer service

Service

Car was diagnosed from key read on arrival as having an EGR issue, and I was told it would be sorted that day. I was then called mid-afternoon to tell me the same thing, and that Sytner would need to keep it another day, which was an inconvenience.

Service

You undertook my car service which was fine but the warranty issues wasn't fixed on the first visit, second visit, now arranged for its third visit to get the same issue fixed. Which is a little disappointing!

Service

Sytner Leicester were extremely professional.

Service

Completed in no time,

Service

There was a problem with the computer links that prevented the car computer being updated to record the service undertaken. This will require another visit to complete hence not complete satisfaction.

Service

As above, far too expensive. Refused to cover corroded wheels under warranty - very poor service

Service

I have purchased 9 cars from BMW but there appears to be a rattle from my current car. It’s been there from day 1 and the car has been in 4 times. Whilst there is a slight improvement and the staff have been excellent, it really needs to resolved.

Service

On first contact is was told I couldn't wait with the car and would have to wait a month for a courtesy car. When I was booked in I did have brilliant service from Karin and Stuart. And I found out I can wait with the car so excellent.

Service

The job was done at the appointed time and done on time. Deducted 0.3 as I was charged for the work to start with but it was actually part of a service contract. I had to point this out. I'm also not sure how the service contract works.

Service

the car that was given to me, had lower tyre pressure, no washer fluid. Danielle was great and was very friendly and provided great customer service, probably the best service to date I have received fro Leicester BMW.

Service

My BMW needed to have the computer re-booted, the service centre did not offer to reset all the things that are needed, ie bluetooth for telephone connection, I have tried to reset this myself but will need to revisit the centre for them to do it.

Service

Had to wait sometime before I could handover my car on the day. After collection, then had to return as a warning light appeared, had to wait over 30 minutes for this to be looked at, fault was due to the technician who worked on the car.

Service

took nearer 2 hours rather than the 1-1/2 hours stated.I could see my car was parked outside for at least 5 minutes but had to ask if it was finished. It turned out it was.The quote I asked for regarding repair to the front bumper was not mentioned

Service

Always been really good.

Service

The required works were carried out under warranty. Took a while to obtain the relevant part required. Took a whole day to complete the repair. Both I thought could have taken less time.

Service

AS ALWAYS THE STAFF WERE VERY FRIENDLY

Service

Keep me informed of what is happening on the day & rather than waiting at the service centre they provide transport to a shopping area.

Service

was fab had updates via text and email also got a video

Service

Because there were no problems and of course I appreciated the Car Clean.

Service

Rather disappointed that after ringing emergency number and they said would let service centre know I was coming that a brand new car was dropped off on Thursday afternoon and not completed until Tuesday afternoon

Service

It was a bit of a shambles. I arrived and the curtisey car I booked wasn’t on the booking form. Was told would only take 2 hours but I allowed 4 hours and it still wasn’t ready. I couldn’t wait any longer so didn’t get the normal valeting service.

Service

Service advice made you felt you was an important customer of sytners

Service

Having taken a day off work my was car provided all day for a Warranty repair - identified in a Service one week earlier - the car wasn't worked on at all. The job was not picked up early enough by the service team to complete in the allocated day!

Service

All work completed as requested

Service

pleasant and efficient

Service

Satisfied

Service

On the service report it stated I needed two new rear tyres. I then ordered these only to find out the size detailed on the report was incorrect.

Service

Rob Murkett who looked after me was very professional and courteous towards me and gave me the feeling that he actually cared

Service

Relatively prompt. Professional

Service

I was very happy with the team whilst having my car serviced, however, after getting the car back I immediately started getting a coolant error. I received a customer satisfaction call and was promised a callback which never happened.

Service

Very satisfied with the service provided.

Service

car had a simple brake fluid change service. When I drove the car afterwards I noticed it was rattling from the engine bay, I found that the plastic cover from that area had not been fitted back into place at all.

Service

Very satisfied

Service

Those who i came into contact with where friendly and professional, Kirsty the sales rep in particularly, she kept me up to date every step of the way, every staff member i spoke with were very helpful

Service

As above

Service

I am unable to find any fault with the service experience and therefore award a deserved 5 stars

Service

when I had the service i needed a part which was not in stock at the time a microfilter which will be done soon o am waiting for a call.

Service

Same as answer to question 1.

Service

Very helpful staff.

Service

Everything was just fine. I would have preferred it if the car collection service was available as it was a pain to organise taking and collecting my car.

Service

Everything ran smoothly and I was kept up to date

Service

They kept me informed on my cars progress whilst it was being serviced.

Service

All went according to the agreed plan

Service

As above. On this occasion I waited for the service to be completed, but valeting of the car extends the waiting time.

Service

Booked in for pads and discs specifically but only the pads we recorded on the system.I was informed an oil service was due but hadn't been made aware of that before turning up. This wasn't as a result of inspecting the car.

Service

Still having issue with the driver side window which is now also effecting the passenger window.

Service

The car was due a recall work which I wasn't informed of and then damaged a part of the vehicle carrying out this work rendering it undrivable for 6 days. Luckily Ashley in service made this poor situation better.

Service

The MOT was done in good time and my car was also cleaned inside and out. The video is particularly useful for showing when brakes and tyres will need to be replaced.

Service

Everything was fine, although the person who did the MOT did not check the tyres properly and wrote down a completely different brand than what I have on the car.

Service

Took longer than I was told and tyres were not blown up to the right pressure -in fact omitted. Pressures were the same as when the car went in and were not even on both sides

Service

Prompt, accommodating and professional service.

Service

Communication . And personal service. Was good. However not sure tyre pressures were checked on my recent service

Service

Courtney Mason who looked after my car going through the fast track booking was brilliant

Service

Although it took a long time I was kept updated with the progress

Service

very good service from start to finish.

Service

The service I got from Sytner BMW Leicester has been fantastic. Danielle Usher in service has always been a pleasure to deal with and she has always gone beyond the service I would expect.

Service

Good waiting room - tea - coffee, newspapers Car cleaned on completion

Service

Very pleasant and completed the work that was required

Service

The reception and my 'contact point' Danielle were most welcoming, clear and concise. No confusion! The centre was a pleasure to sit in, have some my time, enjoy a nice coffee and watch a video sent to me by the mechanic.

Service

The customer service / service team will keep you constantly up to date with how your service / repair is progressing and nothing is ever a problem.

Service

excellent service no problems

Service

Had no problems and had excellent communication

Service

Nice people but some issues I reported with the vehicle still remain.

Service

The courtesy and professionalism were excellent

Service

A standard experience, though lack of electronic tools to book servicing is a disappointment and fact that service consultants don’t remember you the next time is sad!

Service

Good people. Fast turnaround once I had got the car to sure. My only complaint is that I would have had to wait for a month for a car to use whilst mine was in.

Service

Work on the vehicle was completed while I waited. It was all done within the time frame Karan provided. Easy and comfortable experience all round.

Service

Service advisor was very competent

Service

I have always received excellent service. One point was dropped because the price charged was greater than that quoted at the outset. Because there was a gear box leak additional work was needed in addition to the service but I thought that was inclu

Service

My issue was resolved exceptionally well with exactly what I could have hoped for. Danielle was extremely friendly and helpful and worked so hard for me.

Service

Great work by the Leicester team

Service

Very helpful in solving the issues with car.

Service

Work completed to usual high standard and on time.

Service

All requests were addressed

Service

I felt let down as I’d booked a driver to take me home & pick me up once service was complete. Only to be told driver was not available. So I had to wait over 2hrs

Service

Service excellent as always. Very professional and polite. Arranged for BMW to cover the cost of the parts due to the very early failure of the bulb - expected 10yrs. Final cost stil over £300.

Service

The support, information and advice given during my visit was excellent

Service

Brilliant service and staff were very polite and helpful

Service

A tad expensive for an oil change on my first service

Service

i did not had any problem at all.

Service

As I waited at the centre whilst my vehicle was being seen to I felt I could have been better informed on what was happening and when it would be ready.

Service

Service advisor did more than expected during my visit.

Service

This was the first time that the work had been completed on time and on budget

Service

They are very good

Service

I was given a courtesy car and was happy as there was no rush back

Service

No problems with the staff

Service

Clean professional environment and efficient staff

Service

The service by Kirsty was excellent from the start of the sale to delivery.

Sales

Friendly and approachable staff. Jaz was very knowledgable about the cars and finance options - I walked away with all questions answered fully and with the ins and out of the deal fully explained.

Sales

Kirsty the motorbility specialist was fantastic. She kept in touch through out the longer wait for our car. She even kept in touch by text, with updates. This made it so easy

Sales

My sales man went above and beyond to have my car ready in time for me

Sales

John mills in sales was amazing at his job

Sales

Easy, efficient and top service

Sales

Great service

Sales

Personal service

Sales

I can't think of anything I'd want to change about the process (other than a cheaper price of course...).

Sales

The sales experience was fine, professional and friendly, nothing to much trouble.

Sales

Overall a great experience. All parts of the process completed without any problems any any queries answered quickly and efficiently. The car was delivered on time and all controls etc were fully explained to me.

Sales

Excellent service from Leicester bmw

Sales

Great service from Jaz and the rest of the team.

Sales

This is my 3rd car with Sytner. Second with Nile and would recommend friends to seek him if buying a bmw.

Sales

Christian picked me up and took me to BMW site on his day off.....wow....went the extra mile!! ??

Sales

Again all staff were amazing

Sales

The sales team were constructive, knowledgeable and tried to fit my needs to the products available.

Sales

The staff at the centre are very friendly and helpful. I was kept updated on the process of my order.The down side was there was a mistake made by the centre and the wrong car was delivered which led to my order having to be put through and again.

Sales

Liam and Jack were helpful throughout

Sales

When you said I was going to get it, I got it.

Sales

As discussed above, could not ask for, or expect more.

Sales

Was kept informed from start to finish.

Sales

Niall was excellent in his approach and support

Sales

Just like the friendliness of the staff, honesty and each stage was straightforward and enjoyable Always enjoy going to the showroom as you always feel welcome

Sales

Nothing was too much trouble - made to feel very comfortable and special - thank you

Sales

No issues , I had calls returned when needed and the team and jake were incredibly efficient . When I picked up the car it was very busy and didn’t feel as ‘special ‘ as last time - and no flowers !

Sales

Everying is professional.

Sales

Very personal service

Sales

At all times I found the staff to be friendly and truly professional. I could not have been treated better.

Sales

Olivia was fantastic and has been so helpful since the purchase.

Sales

Easy slick swap over

Sales

I really appreciated the personal touch from the regular calls, updates and even videos of my car being prepared for me which added to the excitement and BMW experience! On the day of collection, Harry spent time with me explaining all the features.

Sales

It was a fantastic & hassle-free service provided by Jaz

Sales

Mandy made us feel welcome and at ease the moment we met her, she couldn't do enough for us, even when there was a problem with a recall the day we were due to pick the car up she arranged a temporary vehicle for us while ours was being fixed.

Sales

Mandy was an exceptional customer service advisor she helped us very well through the process and got what we want at the end. 10/10 for Mandy (BMW SYTNER LEICESTER)

Sales

No complaints with the purchase. In fact the sale person Carl Hill, had myself and my wife in an X5 to test drive it within an hour and for me that’s what made me choose Leicester he was excellent. Delivery was delayed, but understandable.

Sales

Very happy but there was a delay in the delivery.

Sales

Easy stress free purchase

Sales

I’ve but lots of cars from Nial at Sytner Leicester and always have a great experience

Sales

Salesman Elliot great and deal good. Minor issue when finance team member discussed Gap insurance but rectified on collection day

Sales

Tom and Sarah at Leicester were super

Sales

Great centre and customer service

Sales

It was all good.

Sales

When BMW were busy they didn't leave me hanging to long they got another employee to take charge which helped me as mother was with me and cant wait around to long thanks

Sales

excellent service, this is the 2nd time we have used Sytner BMW Leicester

Sales

Welcoming and efficent

Sales

Again Mandy made the whole experience fantastic. Her customer service was amazing.

Sales

I like the friendly but professional atmosphere, the calm an unhurried approach, the sensitivity and effectiveness of the staff. Attention to detail is evident in most aspects of the service and I feel I have been listened to.

Sales

Jaz was excellent all the way through and kept me informed throughout the processes.

Sales

Very helpful and knowledgeable with their cars and specifications. Liam Bailey was very helpful and a pleasure to deal with unlike some I have dealt with in the past. Would be happy to purchase of Liam again if the price was right!.

Sales

Was kept up to date with all matters involving the car, including pick up.

Sales

I refer to the answer in Q1a

Sales

Available on the date abreed and ready to drive

Sales

Very happy. The car was clean and we was sat down where everything was explained. We also had a coffee made by Jas. :-)

Sales

fast, efficient service and good communication. Jaz is a consummate professional with very good interpersonal skills.

Sales

Kirsty has really been great throughout. Answering all of my annoying questions and getting things right for me at all times. Couldn’t have asked for a better sales representative.

Sales

The entire process was relaxed, not complicated and we were made to feel special.

Sales

mainly the attention we received from Jaz who notified me at all stages.

Sales

Jaz did a fantastic job dealing with me during my visit. After passing on the bad news about the Z4 not being available she did a great job finding me an alternative.

Sales

Sytner BMW Leicester gave excellent service from start to finish and handled the delivery of an automatic rather than the manual gearbox ordered extremely professionally and empathetically as I was initially very upset. I feel let down by BMW itself.

Sales

Choosing the car was made easier by virtue of the dealership having the full range available for me to see, a full days test drive was arranged. The car was perfectly presented and I was taken through any new features unfamiliar to me

Sales

Whole process very well handled and staff seemed to care and were knowledgable

Sales

As usual impeccable service by Mandy.