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We live more than an hour's round trip away and had made the journey once to Sytner's to have the door mirror checked but there was a clip that they had failed to order - an extra 3 hours to wait. Why have a special clip? Surely standardised parts!
Sytner have rearranged appointment the last couple of times
Excellent customer service
Not living in Leicester means travelling that bit further.
I was greeted and welcomed by Kinner my appointed Service Technician. He carefully checked with me the work to be carried out and provided an estimate of the job time. Upon completion he explained the outcomes to my entire satisfaction.
Do you have a no-star rating?
The sorted the issue I had, that I believe Sytner BMW Coventry created, said they would contact me on Monday, nothing, I have rung and rung but now just get hung up on when it gets put through to the service advisor and manager at Leicester.
sorted problems in the end
Good - Service was competed Bad - could not repair the Connected Drive system and could not give a date when they may be ale to. Bad - Could not find the reason why my brakes squeak so badly.
The service and its result were fine but we did have to wait rather longer than expected when we had been told that a courtesy car might be available.
Very poor. No call backs No follow ups No courtesy car No oil filter in stock.
From receiving the car I had an issue with a parking sensor and despite the new consumer laws it became an argument. I've had further minor issue and found the service centre to be hard to deal with. It's this reason I've paid off the PCP.
Pleased with end result however upon dropping my car off at Sytner Leicester I was asked to take a seat and wait for someone to become available, I was waiting for over an hour (after chasing numerous times) to then be told to just leave my key
Only somewhat because you collected my car otherwise would be worse feedback, I cannot get thro on phone!
not a good experience until a lady called Lisa Walters got involved she was very informative and helpful also stuart grubb helped sort out squeeky brakes issues
I did ask for a phone call when the car was ready to collect to be to my partner as she was picking up the car - because I was working nights. After being told this wasn't a problem I still received the phone call
Brake squeak not resolved post service even though it was mentioned on drop off
Overall very good but sometimes difficult to contact by phone
Did not like being served at the reception desk for collection and return. No privicy to discuss my service or having to use my car on three different PDq's because they did not work and the staff knew. Invoice created for the wrong car.
Provided the warranty work without being asked, car serviced and cleaned - no drama just reliable, effective and efficient - can't ask for more.
Struggled to get through to an advisor. Had to CC in head of business and service manager to get a response. Struggled to get updates during repair.
Service was satisfactory, staff in handover were definitely not
Completed when promised.
Superb service from Patrick V,and also Danielle my service advisor very much appreciated-Thanks both!!!!
It was extremely busy and only one apparent lady dealing with all the customers. I'd arranged a lift to work and had to wait nearly 45 mins to be taken. On the return journey on arrival back at Sytner I had to wait again for almost an hour to pay.
The service was carried out efficiently, communication was good and the waiting area comfortable with good amenities.
becasue of rob, he is an asset and i don't know what your centre will do if he left
They did everything they said in a timely manner.
Please note the box above
had to wait 2 months to book in for service, then expensive service costs.
Because no-one called me back
Very slow and unresponsive
A couple of issues during the service that have since been sorted out
A difficult fault resulted in the car being at Synters for a week but the staff were excellent throughout.
Adequate once you manage to get an appointment, but little or no communications once the situation is underway.
The paperwork told me about what had been checked - I would like more information on what had actually been done.
After paying a premium rate for you to carry out the work, I had to bring my vehicle back as the fault had not been cleared so it kept showing up on the dashboard as requiring attention.
Took my car in and got told they couldn't carry out the work and to bring it in on Monday which is probably because I'm staff but then I had to wait till Friday to get the bill and didn't receive the VHC print so I'm unaware of any sort of advisories
Disappointed when I returned home to discover a new air filter in my boot. The technician didn't fit it as I had a better quality one already fitted in my car. Due to a failure in communication I was charged for this item.
Service received from the controller was good, issue with dash camera which needs a return visit
Complete lack of customer care, no communication, vehicle not completed on time. No contingency plan to keep me mobile and allow me to get home. When I received my vehicle back 3 days later I had tyre pressure dashboard warnings showing.
Actually extreamly annoyed a few days later to find that my coolant is low and need toping up. I now have to make another visit for this to happen. What is the point of a service if they are not checking and toping up vital fluids!!
Was extremely satisfied with the service experience very helpful and friendly .
Following my service , my service indicator is saying I need to carry out another one in 3500 miles which was immediately on my dash and was not mentioned to me at the time of pick up.
Excellent service from knowledgable staff. Disappointed that you no longer offer a pick-up and delivery to home service.
Always a pleasure, professional staff yet friendly too without being over corporate
I had a 1 hour waiting appointment which turned into 2-3 hours.
great to rest in comfort with a coffee read paper my car is returned nice and clean ,
When I opened the boot there was large piece of trim from the tailgate that it was clearly too much trouble for them to reattach. Fortunately it wasn't a safety critical item. Also, one of the two things I wanted fixed wasn't. Hopeless!
The service coordinator, James, was very polite and friendly and the customer lounge was pleasant with plenty of refreshments well provided. My car had new firmware applied to the idrive but this has not fixed the fault. New booking made.
Attended to immediately arrived at dealership. I was made comfortable whilst the service was carried out. Work was completed on time and to my satisfaction.
Informed before service via video about condition of tyres etc then contacted when complete
Service seems a little disorientated. Booking your car kn can take a long time. I feel Leicester are too busy. Maybe BMW need more than just one dealership in the city
the car ended up having to stay overnight due to a softwear update which I would suggest the job should have started sooner ?
The staff inside were friendly and the environment was nice however the cost was more than I expected and I didn't receive the car value estimation which it was booked in for.
exit route blocked and slow availabiity of exit documents
Everything organised and was kept informed
The above story tells you why. Stuart who came out with me on a test drive seemed the only person concerned by what was going on with my car. It took 90 mins to get into the garage & the car checked in.
Quick and reliable service
Had to sit there and wait 8 hours. Had to wait weeks for an appointment.
Liked the video of you safety check
Everyone was helpful and kept me up to date with progress, very professional at all times.
Waiting time to collect car- sat in the waiting area with 10 members of staff chatting to each other and only one serving customers
It would be appreciated if you could please call me Mr Blood, I do not have the gender or genetic physical attributes to be a Mrs. Thank you
Charlie in the service dept was exceptional and made everything happen without fuss.
When booking the car in I felt that I may as well include the annual service in the visit. I was quoted £245 62 for oil and filter change. However on collecting the car the only item that had been serviced was a brake fluid check for £109.02
There seemed to be some difficulty in getting a service advisor to take on my case initially. Once allocated, the service was very good
I am well satisfied with the body work on my car and very confident original bmw parts were used
Dealer personnel helpful. Work was fast too. The dealer encouraged me to complain to BMW UK over lack of goodwill support. Im unhappy that a known fault was addressed by the fitment of upgraded parts (at extra cost)... and yet I had to pay in full
No problems. Report afterwards what had been confirmed professional service
Very good service
Cancelled original booking and rebooked for an earlier date. On arriving told that I was booked in on another day. Eventually rushed through. Offered valet but only with a 2 hour wait. Disappointing
Great customer experience
Not Good enough
The service was carried out as I would have hoped
Very expensive 2nd service. £650 for a 340i.
My car was repaired and returned to my home address which is in Surrey
Made a phone call, car sorted in less than 3 hours. What could you fault?.Excellent.
Speed and quality of service
Everything done as described. V efficient
like i said price was ok
The people were amazing and the extra services like the hairdressers at the place is great
No courtesy car was available
On the whole a very good service. However, I did report that the engine coolant warning had been coming on. This was looked at but I was told it was not required. Since the service the same warning has come up again although only intermittently.
I had one small issue which could not be resolved on the day.
service carried out in advised time scale
Nothing is to much trouble
everything sorted for me and delivered to my home.
Exceptional service for the whole end to end process.
Jaz Atwal again took great care of us. She kept me updated on the progress of my order and was brilliant when we came to collect the car
Some minor wash blemishes remained and the windows haven't been cleaned properly internally leaving reflective marks in bright sun.
The handover of the car was all a little rushed due to time constraints. We were missed sold a car another car was found with a different spec. But due to this error we are close to the end of the month in which the car needed to be sold to get deal.
After visiting many showrooms and testing many SUVs, Dayle from Sytner provided detailed information across the range of BMW models and an excellent service which enabled us to make the decision to purchase the X4.
As outlined above, the customer service we received from Jake Heath throughout the process was exceptional. He's an asset to the dealership and the BMW brand.
Very good service from Liam and Jay, professional and helpful.
There was delays due to recalls but this was out of the salesperson's control and at all times the sales person did everything humanely possible to ensure we did not suffer as clients which was lovely
I would like to thank Jacob Heath and Jay Cullen for the exceptional service that was provided. From start to finish the communication was excellent and really prompt. Answered all my questions. Jacob Heath, asset to BMW. 10 on 10
Love the car
Every request was dealt with and we were listened to
Focussed on what I as a customer wanted to purchase rather than just selling an available product The sales atmosphere was pleasant and not pressured
A cut above the rest, treated with most respect and dignity.
Kirsty was very attentive throughtout the sales process and importantly afterwards as well to ensure evreything ran smoothly before, during and after the purchase
As yet I have not taken ownership of the car.The delay is now over a week and I have received no communication.Very disappointing
Seamless sales service as usual
in addition to above the parking was appalling. I asked a rep several times for detailed information about the car which was never given to me. apparently the file size too large! I need direction to you tube videos and detailed information
Very genuine concern for customer needs, very good overview of the cars and what different packages did etc.
No Aftercare product was missed at the delivery, even after I ask they still didn't provide one. I have to chase for everything I want, I have to its not as smooth as I expected it. This is my second new car at same dealer, it's a vast difference now
Car looked amazing on handover , very please thank you
upgrade was extremely easy and pleasant
My experiences of shopping has through out my life been variable and I always come out of any shop, showroom, or even any place which offers a service to the public, feeling happy and warm if the service I have received has been a pleasant experience
The new car was delivered on time and I was kept informed at every stage by Nial.
All staff especially really helpful & knowledgeable
Great service, customer service was brilliant. Mandy was amazing, she was always there as point of contact and answered any concerns we might have had. The car is really nice but Mandy top that with her service.
The environment is very good, with every facility I could wish for whilst waiting. I just wish I had not had to wait around, and wish that communication had been better.
My purchase was dealt by Kirsty Collins again and she's been excellent and trustworthy. Helped me with the different options and got me a good deal for the car I really wanted.
Lovely showroom, attentive receptionist, great coffee and the handover bays are excellent.
They took their time to serve us
Had to wait a while for my car about 8weeks
Full communication via E-mail on the delivery date etc. Sales team make you feel very welcome.
Very prompt in getting me a new car service implacable
I received an extreme high level of service throughout my the Motability process.
This is now my seventh car purchased from Sytner Leicester in a fairly short period of time - six of those from Mandy Blackmore... The purchase experience every time has been a joy!
Mandy Black Moore and Olivia provided excellent service when the hand over was carried out. They made me feel at ease by showing me all the controls in the car. The ladies were extremely helpful and valued as a customer. They are an asset to BMW.
Very good service - only reasons why not 5 star is because compared to my previous purchase:1. Not given option to pick car reg number even after requesting to do so2. No token gift given on handover for a 60K car3. No courtesy call yet if all OK
Elliot kept in contact with me every step of the way and was always quick at responding my calls if I had any querys .. nothing was to much trouble and very polite . Excellent sales rep and Id will recommend him to all friends family and associates