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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
821 ratings and 437 comments received in the last 90 days.
30 April 2025
Absolutely brilliant
29 April 2025
Purchase of the car was really easy and straightforward thanks to the help of Arun Bhalla. He helped me understand everything really well and I will be recommending him to others.
29 April 2025
Picked up on time with everything in order
28 April 2025
As above
23 April 2025
I was looked after by Arun. I recieved a 1st class service from start to finish.
05 April 2025
I was listened to and the staff were not pushy but welcoming and knowledgeable. This is important as I had researched different vehicles and brands, nothing worse than been given inaccurate information by a brand expert. The showroom was immaculate
03 April 2025
Excellent customer service thriughout the process of buying my new car.
03 April 2025
perfect
03 April 2025
Kirsty has been great throughout the process from ordering the car and making sure everything was right. Elle was great at the car collection and handover. Highly recommend. Thank you so much
03 April 2025
Very friendly helpful staff. Eleanor Cairns and Ben Goslin were very helpful with my purchase
02 April 2025
Couldn't of asked for a better service.
02 April 2025
After the initial agreement to purchase, no further contact from the dealer and they were not available to speak to immediately when contacting them.
02 April 2025
Jack was not pushy, he listened to what I was saying and asking for. I came away with a car I wanted and not what a salesperson wanted me to buy. like on a previous purchase..
01 April 2025
Very polite and helpful sales team. All went smoothly.
01 April 2025
Great service, good communication
01 April 2025
Extremely helpful
01 April 2025
Everything was handled smoothly and professionally
26 March 2025
welcoming staff, kept informed
26 March 2025
Collection was very smooth and the car is perfect.
26 March 2025
It went well with no problems
25 March 2025
Ellie did a very good job of keeping me in touch with the progress of the car, and handled the handover extremely well.
25 March 2025
2nd purchase at Sytner Leicester. Both times it's been great and I've had absolutely no complaints
23 March 2025
It was super efficient and everything ran smoothly on the transactions, even down to sorting the app out and pairing with my new vechicle
19 March 2025
Eleanor was fantastic! I felt that she really cared and looked after me through the whole process.
18 March 2025
2nd BMW I have purchased in last 3 months from this dealer and all went smoothly without any fuss
16 March 2025
nothing to add great experiance cheers
14 March 2025
Completely satisfied. Holly was alive to our needs and looked after us admirably. The car was handed over in first class condition and preparation. Top job.
12 March 2025
Delivered on time
12 March 2025
Glenn Robinson at BMW Meridian Leicester kept me informed every step of the way. Negotiations to purchase the car went well & I felt like a valued customer. Handover was excellent: setting up the app & ensuring I was comfortable with all the controls
10 March 2025
Holly Jackson provided excellent service prior to the day i collected the vehicle and Kirsty Collins handled the documentation and any queries on the day subsequently on the following days reference my personal number plate removel etc
10 March 2025
Holly always make sure that customers are completely happy with the service. In my view Holly is a brand ambassador for BMW and i really only feel happy dealing with her for my sales
08 March 2025
Fantastically positive experience overall, much better than I've had previously at other car showrooms
08 March 2025
Things went very well - I was kept informed at every stage and the process was made as smoothly as it could go. Great work by Denil Chauhan
08 March 2025
Very satisfied from the start, even though after ordering there was a long delay due to new spec of the series 2 coupe coming out. Holly was really friendly, kept me up to date throughout and answered any questions I had. Smooth handover over too.
07 March 2025
Friendly service from start to finish! I enjoyed dealing with Ryan and other team members were also good to meet.
05 March 2025
I was kept well informed as to the progress of my car through the whole purchase and delivery process.
05 March 2025
There was an issue with registration of my vehicle by the DVLA. Dealership ensured I was mobile
04 March 2025
Extremely satisfied
03 March 2025
We were completely satisfied with the friendly and attentive customer service from Glenn Robinson at Sytner Leicester. He was extremely patient and perceptive and we enjoyed the time discussing the purchase and the comprehensive handover with him.
02 March 2025
I'm always impressed by the Sytner BWM centre and I've very happy with what they've done for me.
28 February 2025
Car was in stock at local centre so easy for all.
26 February 2025
Very happy everyone was very friendly and helpful
25 February 2025
Car delivered on time as promised
23 February 2025
Ryan very helpful, and kept me up to date throughout.
18 February 2025
Staff were great and listened to my needs and opinions. Was great from start to finish!
11 February 2025
Helpful team and not a rushed experience
01 May 2025
The front of house staff are friendly. I was kept informed on my vehicles progress. The service was completed within the specified time. Complementary car wash is a nice option.
01 May 2025
All work carried out as requested
30 April 2025
The service is always great and friendly
30 April 2025
Visit was smooth and fast, team was very professional, felt really welcomed
29 April 2025
Quick and prompt
29 April 2025
Problem resolved. Looked after.
29 April 2025
Service department is very professional and polite.
28 April 2025
Nice and easy to deal with, would be 5 star however I'm still awaiting an answer from a query I made on collection.
27 April 2025
Car washed
27 April 2025
Great service no issues
27 April 2025
SEE ABOVE
25 April 2025
Long standing BMW customer with huge amount of love for the cars and particularly the after sales service.
25 April 2025
Lovely staff who are proffesional and friendly. Car always comes out cleaned inside and out.
25 April 2025
Brilliant service
25 April 2025
Was well looked after throughout.
25 April 2025
Staff clearly explained an issue and dealt with it
21 April 2025
A warm and friendly welcome at reception especially from kerry who offered us nice refreshments. We were well looked after thereon by James who always deals with our car servicing needs to a high standard.
21 April 2025
I'm writing to express my sincere gratitude for the exceptional service I received from Agnes during my recent visit. She was knowledgeable, attentive to my needs, and went above and beyond to ensure everything was taken care of. Please pass on my th
21 April 2025
Car felt different in a good way after service so I was pleased
21 April 2025
Very attentive
20 April 2025
Efficiency great
20 April 2025
Service was completed as per request. The brake discs were checked. But there is still a level of corrosion given they were brand new last year. Fitted by BMW.
19 April 2025
Good service but the price is making me think if I should change to another brand
19 April 2025
Lisa was brilliant & kept me informed every bit of the way..
19 April 2025
Staff were really helpful
17 April 2025
As above. Couldn't have gone better
17 April 2025
The customer point of contact, Sam, was superb and made the process painless.
17 April 2025
We were mislead about a part being delivered which lead to a frustration in getting the vehicle returned
17 April 2025
Everything was explained in detail great
17 April 2025
Service was great. Meah was a pleasure to deal with. She communicated well. She liaised between BMW UK. and myself to get things sorted.
17 April 2025
Top service
16 April 2025
They have the service experience absolutely nailed. Excellent every time.
16 April 2025
Staff friendly, straight forward process
16 April 2025
I always ask for Meah Ambrose because she have given me impeccable, friendly and professional service each and every time
15 April 2025
Very satisfied. I was kept up to date what was happening
15 April 2025
Service advisor Courtney broughton was very helpful. very professional.
15 April 2025
Got offered fruit juice and croissants as well as tea/coffee. Amazing service.
15 April 2025
Everything fine.
15 April 2025
Very satisfied couldn't fault.
15 April 2025
I went to bmw for recall they have done work on time, plus they have washed car aswell free of cost.customer service was very good they were deal with the respect each and evry customer. Thank you for everything ??
14 April 2025
You explain what's needed, and are not overpriced.
14 April 2025
I have had a service plan for over two years and every time i turn up for a service I have to explain that a service plan is in place. when I mentioned that my sat nav required an update I was told it would be £120 to do this but part of plan?
14 April 2025
Very thorough
14 April 2025
Service advisor initially made a mistake. This was rectified by Emma Doyle. Service lead who was very helpful and sorted issues out.
14 April 2025
Well received, refreshments available, pleasant courteous reception staff, and MOT well conducted
14 April 2025
Made very welcome by all of the team and the car's 'health check' information was shared at the end of the MOT.
13 April 2025
Poor experience compared to usual experiences at Sytner Leicester. On arrival I was waiting for some time in the drive thru to be seen. Then when I was seen the advisor states my paperwork was not even printed out and had to wait in the waiting area.
13 April 2025
Good service, on time to quoted costs
13 April 2025
Delay in completing work would have left us without transport but Natalie in the Bodyshop was so helpful and arranged a courtesy car which gets 5/5 for that.
12 April 2025
Excellent service. Easy to book. Kept informed.
12 April 2025
Car was in with an engine warning light fault which was quickly highlighted and fix by the BMW technician.
11 April 2025
Very helpful and knowledgeable
11 April 2025
10 out of 10 Got us in quick and fixed in speed time and kept us informed
10 April 2025
Sammie English got my issues resolved when it didn't look likely they'd be covered under a used approved car warranty even though I had a case in place.
10 April 2025
Couldn't fault anyone I spoken to everything I asked was answered with honesty
10 April 2025
Poor experience, when you go directly to the manufacturer of your vehicle, you expect some kind of service or duty of care but you guys only show that care when a customer is purchasing a vehicle but after this you don't care at all. Poor service.
10 April 2025
Identified the issue quickly and let me collect at my convenience.
10 April 2025
I was treated very curteously be Meah at reception and the work was done expertly
10 April 2025
Excellent service, very easy to book in, good comms throughout, good job done. Reasonably priced, didn't feel cheated.
09 April 2025
agnes was fantastic
09 April 2025
No issues
08 April 2025
I like the experience thank you but just need improve on the tracking status of service
08 April 2025
Couldn't fault it
08 April 2025
Great service first class
08 April 2025
Everything was easy and well communicated
08 April 2025
Ivan went above and beyond
08 April 2025
Everything was great, no hassle no time wasting. Team was very efficient, Imran was great! Great guy!
08 April 2025
Great service.
07 April 2025
Everything was carried out as requested and explained throughout
07 April 2025
Great service, loved having the regular updates and the option for a video and car cleaning.
07 April 2025
I always receive a warm welcome and feel respected when I'm there
07 April 2025
I booked my car in for a service and MOT in the hope that any issues would be picked up before the MOT had taken place and the car would not fail. This was not the case and frustratingly it now has a 'Fail' as part of it's history
07 April 2025
Requested call back on a query that was not actioned.
07 April 2025
Always well look after.
07 April 2025
Clear communication,fair pricing and resolving the issue.
06 April 2025
Excellent service.
06 April 2025
Customer service was excellent
06 April 2025
Booked car for specific services, lady at sytner instead of following the instructions, wanted to only do the part of the requested services "because this service is not due until August". In the end still didn't receive whole service I requested.
06 April 2025
I booked in a transmission oil service but an engine oil service was carried out. This service was 13500 miles early. I booked the service online and even questioned it when Richard Hastings rang me.
06 April 2025
Sytners always provide the best customer service
05 April 2025
Very quick service
04 April 2025
Worm welcome and good communication throughout the visit
04 April 2025
Very thorough.
04 April 2025
Helpful and easy to use
04 April 2025
Very satisfied
03 April 2025
They done job while I was waiting in no time.
03 April 2025
I didn't visit sytner
03 April 2025
Everything was right
03 April 2025
Very happy with the service from the team at Sytner Leicester. Greeted at the car as soon as I drove in. reception staff were welcoming also on arrival and collection of the car. I was also looked after very well from my service advisor Meah.
03 April 2025
I would suggest Sytner Leicester to keep small gifts for customers like other sutners offer. Small accessories.
03 April 2025
Fantastic service and communication and cannot fault the process at all.
03 April 2025
Had a great experience and the service offered was top notch. Miah was great in handling the whole experience and a credit to the team!
02 April 2025
Received parts next day
01 April 2025
Convenient and stress free service
01 April 2025
5star if had back up car while car being serviced
01 April 2025
Flexibility of options, waiting appointments etc.
31 March 2025
The service was completed within a time-bound period.
31 March 2025
The tyres were replaced.
31 March 2025
Had a recall in September 2003 and did not get car booked in until recently, end of March. Otherwise car loan and work was excellent.
31 March 2025
Satisfied customer
31 March 2025
There were plenty of complimentary drinks and biscuits, you just helped yourself.
31 March 2025
Meet greet was great, phoned promptly when completed. All staff were very pleasant.
30 March 2025
Good service notified throughout
30 March 2025
Couldn't fault how I was treated or the service received.
30 March 2025
The service was done efficiently.
30 March 2025
The experience was excellent as expected. Unfortunately the repair did not work so I need to return for a different solution
29 March 2025
As usual experience was excellent
29 March 2025
As before, you simply do a great job.
29 March 2025
My service co-ordinator - Imran - was very helpful and courteous.
29 March 2025
Very satisfied
29 March 2025
Had a recall on my car it was 2 hour appointment with a great timing. The work has been done really professional and had a car wash as well as the recall. Great experience.
29 March 2025
An excellent service experience from booking in to battery checks and hand back. Special thanks to Agnes for handling our issue.
28 March 2025
Requested that an oil filter be left in the boot - didnt happen, requested information for the type of oil the vehicle requires - didn't happen.
28 March 2025
the customer service was great but the charging left me unhappy
27 March 2025
Always had good service from sutner leicester team
27 March 2025
Service was good.
27 March 2025
Outstanding
27 March 2025
Overall satisfied, however, on the car status video they provide, the technician noted one of my tyres is wearing unevenly but makes no mention as to possible causes or any remedial actions I could take.
27 March 2025
Last minute booking
27 March 2025
was very impressed with how organised it was
27 March 2025
Friendly professional service
26 March 2025
Satisfied with how I was received and treated whilst waiting
26 March 2025
great service and I was kept fully up to date with everything throughout
26 March 2025
Only issue with this visit was that I wasn't informed of all the works being carried out. The vehicle was booked in for a brake fluid change and when I collected it, it had been given an MOT as well something of which I usually get done elsewhere.
26 March 2025
The service was quick, and I was very well accommodated during my wait
25 March 2025
Nothing was too much trouble
25 March 2025
Was very good this time, certainly an improvement
25 March 2025
Meah went above and beyond to be helpful.
25 March 2025
Staff were excellent and very hospitable
25 March 2025
Outstanding service
24 March 2025
Happy with health check and service
24 March 2025
We had regular updates about the car and good payment options, courtesy car was good. Darren was very friendly, knowledgable and patient with us .
24 March 2025
We had Agnes as our sevice person, found her very helpful, also answered a question I had about my x3 which she found out about and came back with a answer, and the video which I liked & was mot'd by Jack
24 March 2025
Everything went smoothly
24 March 2025
Start to finish great communication, James was very helpful
24 March 2025
All of the staff from booking, to receiving the car, communicating next steps, and providing updates were excellent. Work on my car was completed in a timely manner to an excellent standard.
24 March 2025
Everyone is very polite and friendly
24 March 2025
Really satisfied. Washed the car and made everything simple for me.
24 March 2025
Did come down on price but still much more expensive than other quotes
24 March 2025
Completely satisfied. Sytner have been very thorough in the investigation and solving of the problem with my vehicle. I have received consistently exceptional customer service from Lisa Walters and the other members of staff that I have liaised with.
23 March 2025
Excellent customer service
23 March 2025
Satisfied
23 March 2025
This is not the first time I have received the worst service and had my time completely wasted. This experience has totally tainted my view of Sytner and BMW to the extent that I will be buying a different brand for my next car and so will my wife.
23 March 2025
Friendly staff
23 March 2025
The service I received at Sytner Leicester was as expected and as it always is based on previous experience - top drawer and flawless.
23 March 2025
Good
23 March 2025
I have been using several BMW dealerships over the last 10 years but always prefers Sytner Leicester
23 March 2025
Very good dealership
23 March 2025
You forgot to reset my Brake Fluid service indicator, which means I have to go back to get this fixed.
23 March 2025
Service from Darren was great and he looked after me well.
22 March 2025
Great service !
22 March 2025
Free wash and valet
21 March 2025
??
21 March 2025
Kept informed of progress.
21 March 2025
Nice people were on on the day who was very professional and attentive.
21 March 2025
Lisa Walters is brilliant and offers excellent service every time.
20 March 2025
The service was everything I have come to expect from Sytner BMW.
20 March 2025
Got looked after personally by James Howitt. Brilliant guy.
20 March 2025
Courtney was very helpful with getting my car booked in and making the process easy for me.
20 March 2025
Again why i bought from you
20 March 2025
I took my car for mot and got advanced for so work to be carried out so i booked it 2days later which work for me
20 March 2025
The person who helped me on this occasion was first class. I've mentioned the EGR when I had my drivetrain completed last year and I was ignored.
20 March 2025
Satisfied with the service provided
20 March 2025
Absolutely minimal fuss from start to end.
20 March 2025
As above
19 March 2025
I was kept informed on what was needed from myself and what was happeing with my car from start to finish.
19 March 2025
Very satisfied
19 March 2025
Great service always. Would take my car anywhere else. Again James Howitt from service always explains and takes the time out to go through everything in detail.
19 March 2025
Once again, I was very well looked after by the Sytner team who were very professional and courteous. Everything simple from booking, to drop off, to collection.
19 March 2025
As part of the recall I was promised a complementary wash and vacuum this did not happen
19 March 2025
Good service and Richard was very helpful
19 March 2025
Sytner Leicester always provides excellent service, including fantastic customer service. Customer experience in the waiting area is second to none. Staff members are exceptional, and they do look after the customers.
19 March 2025
Not applicable
18 March 2025
Had absolutely no issues. My car was ready before the estimated time.
18 March 2025
They did their best however the way the news that i needed a new engine was communicated was poor. A video texted which started telling about tyer condition and breaks, but then finished on 'oh and you need a new engine'. This was shocking.
18 March 2025
Very easy drop off, lovely seating area with coffee etc.
17 March 2025
Personal service, video analysis, attentive, comfortable waiting area/ coffee
17 March 2025
Recent customer service has been very good and what you would expect of a premium dealership.
17 March 2025
Excellent service
16 March 2025
Very nicely dealt
16 March 2025
Very satisfied
16 March 2025
All carried out well
16 March 2025
The service I received was very professional, friendly and helpful.
16 March 2025
As stated above I would not like to go anywhere else
16 March 2025
Service was good but the car valet could have been much better Alloy wheels were still covered in dirt
15 March 2025
I was completely satisfied
15 March 2025
I was highly satisfied with my service experience at Sytner Leicester. The staff were professional, efficient, and kept me well-informed throughout the process. The service was completed to a high standard, and I felt valued as a customer
15 March 2025
Lisa was very professional & efficient & the who experience was as great as ever. Thank you
14 March 2025
As above
14 March 2025
It's nearly always excellent
14 March 2025
The brake service was carried out perfectly. It was just the issue of the sensors that prevented a max score.
14 March 2025
4 star because the residue from the old spoiler wax stuck to the bumper of my car. This took some effort take it off.
13 March 2025
Sorted out any issues
13 March 2025
Bmw quality throughout
13 March 2025
They gave my car a visual inspection and clean which was included in the service. They gave advisories which other garages would not have given. The video given for the inspection was very informative.
13 March 2025
Outstanding service from James Howitt, keeping me up to date and staying on top of long lists of tasks. Professional, organised and polite.
13 March 2025
Kept up to date at all times and the team was ever so friendly, even provided entertainment for my young son.
12 March 2025
Excellent Service Lisa is a star
12 March 2025
Amazing care given to us and my lovely car. They went above and beyond their duty. Thank you all.
12 March 2025
Met all of my requirements entirely
12 March 2025
The service was very good from start to finish
12 March 2025
I can't think of any reason not to give 5 stars for the experience. On arrival the service was smooth, friendly, comfortable and punctual (actually quicker then I expected)
11 March 2025
Excellent service, very friendly and helpful throughout the whole process.
11 March 2025
The service agent was very good.
11 March 2025
Efficient and reliable Staff excellent
11 March 2025
Service advisor Imran was amazing. Enabled my warranty claim to succeed thanks to his time and effort.
11 March 2025
Timely service
11 March 2025
Darren in Service, was great. Kept me informed and providing much needed flexibility to collect the car.
11 March 2025
Again, excellent service and advice
11 March 2025
Staff very accommodating, polite , friendly and keen to help.
11 March 2025
Not been to Sytner
11 March 2025
Good customer care
11 March 2025
Very professional
11 March 2025
Imran was really helpful during my time waiting at Sytner. Provided me with regular updates.
11 March 2025
Completed the work satisfactorily & on time
11 March 2025
You sent me a recall notice and followed up on my information.
11 March 2025
Usual good service
11 March 2025
Good service and followed up with issues that got resolved
11 March 2025
Feel like they are knowledgeable and relay issues and findings well.
11 March 2025
Service from James Howitt is always impeccable. James has always looked after my car and the service is at the highest standard!
11 March 2025
I was updated of every action, Agnes was just an angel of assistant to help with all my questions and any information, besides she is ever so lovely
11 March 2025
Brilliant process's in place from service advisor to workshop
10 March 2025
All staff are friendly and informative and were approachable
10 March 2025
Always completed the work on time, never keep me waiting. Nice approachable staff.
10 March 2025
Great professional service.
10 March 2025
very good experience, pleasant surroundings and waiting area. Friendly staff
09 March 2025
My rep looked after me very well
09 March 2025
MOT undertaken with good feedback and video on the health of the car
09 March 2025
Really attentive and friendly service by the staff and the MOT was completed ahead of schedule
09 March 2025
I was told I needed a new bulb for a rear brake light. Purchased it from the parts dept. Technician then said it may need complete unit. Took bulb back but refund takes up to 7 days to get back on your card. Why does it take so long?
09 March 2025
Very good service. Staff very professional , polite and easy to deal with.
09 March 2025
As above
08 March 2025
I had to take my car twice, and they still couldn't find any problem with clearing my front screen. In the end, I diagnosed the problem myself and went back a third time!!
08 March 2025
I was disappointed by the decision to spend my goodwill voucher on a service that was not required and had not been approved with me? I had previously had a 4 wheel alignment done when I replaced the tyres in December. You should stop this practice
08 March 2025
See above.
08 March 2025
Happy with all
08 March 2025
As above
08 March 2025
As above
08 March 2025
Very satisfied. Always get good service here
08 March 2025
As above and very professional
08 March 2025
Because the whole service went through smoothly. I found Ivan very helpful
08 March 2025
Courtney kept me informed and had the car ready in time for collection
08 March 2025
I never give 10 out of 10, its not possible
08 March 2025
Everything went ahead very well and all the personnel were very pleasant and polite.
07 March 2025
no problems straight forward
07 March 2025
All my requests were accommodated and the service team were very helpful and friendly
07 March 2025
Great Service so far.
06 March 2025
See above
06 March 2025
Did what they said they would and kept me informed throughout. Price was an issue - service and tyres
06 March 2025
Lisa was great but the service should've been booked in when the service warning dash lights started
06 March 2025
As above
06 March 2025
The reason from the top comment
06 March 2025
every interaction was a pleasant one
06 March 2025
Good feedback
06 March 2025
In the end it was all good!
06 March 2025
Last experience with the service department t was great.
06 March 2025
Kept me updated all of the time
06 March 2025
They went above and beyond to assist with a separate bodywork issue caused by a 3rd party
06 March 2025
Very good made our stay most welcome
06 March 2025
Darren was excellent in handling the warranty problem that i had and i couldn't speak more highly of him and the service he gave.
06 March 2025
Great to eam
06 March 2025
As above
06 March 2025
Great service.
06 March 2025
Everything was explained and carried out in the time quoted. Great customer service
06 March 2025
Everyone I dealt with were very good
03 March 2025
Overall really good. Improvements could of been on my way faster.
03 March 2025
Imran & the team always look after you from beginning to end.
03 March 2025
James Howitt looked after me and addressed really well the issues that I had with a previous service. Thanks James
02 March 2025
Couldn't be more pleased with service, friendliness and work completed on my car.
02 March 2025
Great customer service and end results
28 February 2025
The cost of the service itself was enormous. I was at least pleased that the cost of fitting a replacement tyre was competitive. Communication during the day was poor and my immaculately clean car came back covered in water marks.
27 February 2025
My appointment lasted 4 hours. Imran was courteous, professional and friendly. He recognised that I was doing some work on my laptop in the reception area and kindly offered a private office space to allow me to complete my work whike I waited.
27 February 2025
Great service, excellent customer care.
27 February 2025
No issues
27 February 2025
All eccellent as usual from Sytner.
27 February 2025
Kept informed start to finish
27 February 2025
The battery on my BMW died. A breakdown vehicle got the engine going which enabled me to get the car to Sytner Leicester for a replacement battery. The Service team, despite being very busy had the battery replaced in just a few hours. Great service.
27 February 2025
Arrangements and feedback on progress were good. Wash and cleaning was excellent.
27 February 2025
Great services and advise
27 February 2025
Root cause fault finding still was not found
26 February 2025
Friendly welcoming environment
26 February 2025
Darren has very good at communicating the process. But has not been able to sort Mt trip data out
26 February 2025
Car was called in for a recall. The car went in and the work was completed. Not much else to say on the matter.
26 February 2025
See previous question
26 February 2025
A video was forwarded to me to show work being carried out, plus any additional work needed
26 February 2025
Provided clear record of service.
26 February 2025
Got the item I needed in two days
25 February 2025
Easy to book a service, smooth drop off and collection and car clean included
25 February 2025
Good customer service
25 February 2025
First Leicester is my catchment area, that's where I bought this car. I have been getting great service, and support. Imran services was extremely excellent. He has maximised the cost in order to have good services. Very good man
25 February 2025
Ease of using the service.
25 February 2025
Did not repair my driver window and gave reasoning that did not make sense. charged me for making the issue worse
25 February 2025
As above
25 February 2025
A pleasant experience, Did everything that was needed for this visit to Sytner
25 February 2025
Everything from the drop off, meet and great, visual health check, level of work down to my car and the collection was spot on.
25 February 2025
Good service and communication
25 February 2025
Great service and support and listened and took onboard issue and investigated accordingly with resolution of fix.
25 February 2025
There were a few things that appeared on my MOT 2x tyres and inside door trim needed re connecting, also my brake fluid needed replacing in a couple of months. I asked for a quote to be sent over, which I never received.
25 February 2025
My customer representative Imran was excellent
25 February 2025
They did not clean my car
25 February 2025
Great free health check of the vehicle including lovely video
25 February 2025
Customer service was good
25 February 2025
Always excellent service from the service advisers such as Lisa Walters and the mechanics
25 February 2025
As I waited for my car, it was serviced and valeted in a expedient time.
25 February 2025
very professional customer service, valuable advise and guidance
25 February 2025
Friendly service, efficient and high quality
24 February 2025
quick turn around
24 February 2025
everything was great apart from not having enough tyres in stock to so had to drive away with a barely legal tyre, i was offered the second tyre i need for next day but i advised staff it wasn't possible for me to get back next day,
24 February 2025
As above
24 February 2025
No concerns - everything as expected
24 February 2025
A very welcoming service centre, nice and clean, comfortable and provides drinks and snacks whilst you wait.
24 February 2025
The Service advisor was friendly and helpful. The work was carried out promptly while I waited and the car was handled with care
23 February 2025
Always feel that personal touch is given high priority by service staff. Regularly updated with progress of service/MOT.
23 February 2025
In addition to the previous response , my car emerged clean and gleaming . Throughout the process I was kept updated by email.
23 February 2025
Lisa Walters looked after us as we'd expect as a BMW customer
23 February 2025
Unexpected expense
23 February 2025
Well organised operation.
22 February 2025
Because Agnes is fantastic at her job & the facilities unrivalled!!
22 February 2025
There was nothing I expected that I did not receive. The team were very organised and looked after me very well.
22 February 2025
Was a great all round visit
22 February 2025
Unprofessional and unacceptable customer service
22 February 2025
Sourced problem and rectified
22 February 2025
Everything well organised, politely dealt with and on time.
22 February 2025
Great team
22 February 2025
James is a Gem
21 February 2025
Staff were very efficient
21 February 2025
I always receive a very high level of service which gives me great confidence in Sytner BMW Leicester. The staff are most competent and efficient in delivering a quality service.
21 February 2025
I went in for an emergency - a flat tyre - and w as treated with patience, respect and the staff were able to help with my problem at short notice
21 February 2025
I could not fault it , very attentive staff all present and Darren's team really looked after me . Total pleasure.
21 February 2025
Met the standards requested
20 February 2025
Very,Rob M is my advisor and he is superb in every respect,he is very patient,listens and treats me as an individual
20 February 2025
extremely customer centric service. very polite & courteous ..
20 February 2025
It's not Sytner Leicester's fault that wheel prices are set at a ridiculous level
20 February 2025
Faultless
19 February 2025
I have always had a pleasent experience with Sytner and they have always gone out of way for me. James has been exceptional
19 February 2025
Imran kept me well informed at all stages and explained the notes regarding the MOT clearly.
19 February 2025
Lisa Walters has been extremely helpful, she is really polite, she help in every manners and she is really professional, the best customer experiance I had in long time
18 February 2025
Friendly staff
18 February 2025
Expect better workmanship/quality from an premium service like BMW
18 February 2025
Easy to arrange and felt valued and welcome
18 February 2025
Sam kept me updated, snacks offered.
18 February 2025
Poor service & poor explanations for errors caused
18 February 2025
My car was ready at the time promised washed and looking like new.
18 February 2025
Easy to deal with, great service by James
18 February 2025
as above
17 February 2025
Had a time slot , car needed a few bits doing and it didnt take that long
17 February 2025
Work carried out on time, but missed setting tyre type in car settings.
17 February 2025
Task done to time. Price a touch high
17 February 2025
A brand you can rely on and trust.
17 February 2025
Always do what you say and on time
17 February 2025
You did the job on time
17 February 2025
James was very professional and sorted out my problem with my i3 very efficiently.
17 February 2025
So accommodating as always
17 February 2025
I had one issue when I got home. I received a phone call asking for feedback. I raised the issue and have never received a call back about it as I was told. It's a bit of a pointless exercise asking for feedback and then ignoring it!
17 February 2025
My service was handled speedily and I received a very informative video from the engineer looking after my car. Also Lisa Walters was brilliant. She totally understood my queries and everything was dealt with.
16 February 2025
.
15 February 2025
It was very good, advisor was friendly, helpful and polite. Efficient and effective process as a whole.
15 February 2025
As mentioned above, the experience was smooth and easy. The staff at the centre were helpful and provided a good service including Imran who was dealing with my appointment on the day.
15 February 2025
Same as above
14 February 2025
Everything ran smoothly and your coffee is good!
13 February 2025
Excellent service by the BMW team
13 February 2025
Great customer service and easy process
13 February 2025
The car was examined, issues reported and fixed within a coul,e of days. My car was also cleaned and I was very satisfied with tne overall service and communication.
13 February 2025
Lisa was brilliant. Ensured I was kept updated and was very efficient, as I was waiting with the car. Brilliant service from Lisa!
13 February 2025
Got car back on time stated
13 February 2025
full inspection and report of everything i asked for
12 February 2025
Always keen you updated with progress Good service advisor
12 February 2025
Service was carried out with precision.
11 February 2025
.
11 February 2025
Communication and Friendliness - Letting me know everything a long the way
11 February 2025
Very efficient service -- oil change done in just over an hour. No hassle at all!
11 February 2025
Can't fault the experience
11 February 2025
Did what I asked really efficiently and kept me fully informed
11 February 2025
Very happy with service , friendly staff
11 February 2025
Really excellent service as always, everything done to time and nice and easy process. Great 2 hour while you wait option which makes life so much easier.
11 February 2025
James was very professional, kept me updated throughout the process and accommodated my needs.
11 February 2025
The staff were friendly and the work was done quickly
10 February 2025
Great service Vehicle check video very helpful as was the health check. Vehicle kindly washed too. Only downside was the length of time I had to wait on collection.
10 February 2025
Issues sorted without any drama, thank you,...and the car looked a million dollars after full cleaning.
10 February 2025
Same as before well looked after
10 February 2025
Very good friendly customer service
10 February 2025
Good environment and work carried out promptly
10 February 2025
Nothing wrong with the actual service
10 February 2025
Treated very well and professionally
09 February 2025
Felt welcome and was given a complimentary wheel alignment
09 February 2025
As above
09 February 2025
Purchased my bmw in 2018 have my car serviced and m.o.t'd every year at sytner always accommodating and helpful
09 February 2025
A cheery welcome. A pleasant waiting area and excellent coffee. The car was returned to us having been washed and valeted. The report of the car's status was clear and concise. Well done.
09 February 2025
It would have been 5 stars, but even though the reason for the service was to replace the front brake pads, which they knew, they had no pins to replace the corroded ones so my car was kept over night.
09 February 2025
..
01 May 2025
All of our queries, requests and requirements were catered for.