"Best experience i have had buying a new car. Very professional and efficient."

"Everything was ok except when I went to collect the vehicle I had to wait for 20 mins whilst the sales contact dealt with other customers. I would have hoped that the time slot would have been kept clear or someone else could have helped."

"Missed key figures out which caused an embarrasing moment when we collected our car"

"Everything was excellent other than I'm STILL WAITING for my log book"

"Handover very good and enjoyable. wanted to listen to upgraded stereo and was able to do so independently."

"Am very pleased with the sales side, shame the service side had no interest whatsoever in answering a technical concern I had. As result, all servicing will now be with another BMW dealer"

"Excellent service received from Sytner"

"Colm Doherty was excellent."

"My wife ordered a non BMW at the same time and the difference between makes on level of contact was noticeable BMW were far better than the other manufacturer."

"James Williams did an excellent job and the whole expereince was made easy with delivery times exceeding expectations."

"No flowers in the boot"

"Very kind and gentle, the finance lady was very professional and thorough"

"very polite and detailed discussions and guidance to purchace the vehicle"

"I was dealt with very efficiently by sales person Mandy Blackmore. Nothing was ever too much trouble for Mandy and i felt that she took time to explain everythingto me and to find me the best deal possible.Mandy was very helpful at all times."

"Ross Grant was very professional and treated me as a valued client"

"All staff we dealt with were excellent"

"The first time I went in there was noone available to help. I was promised a ring back but this never happened. The next day I waited for 45 minutes to see someone but then gave up. Once I was seen the service was very good."

"The thing I like most about the Leicester dealership is the relaxed no pressure buying experience"

"Tom Wood was attentive and responsive"

"James williams, as usual, was very helpful"

"Very good, polite and professional service"

"I thought the technician that looked at the car could have been a little more efficient and quicker. Service prices are very high."

"They were very good throughout. They were extremely helpful. They are very nice guys down at the service centre. They were very accommodating and very helpful."

"They collected and delivered the vehicle when they said they would."

" I've collected my car Thursday 17th May 2012 and found paint chipewyan of from the front passenger door."

"Disappointed previously but my faith has been restored on this visit."

"It was perfect"

"Engine noise took in for a service - they said they couldn't find anything wrong with it - yet at a recent service said I was right about it, but it's returned. Also brakes were checked and they gave me wrong information the brake life left."

"They're great. The work is first class but the price is at a premium compared to competitors."

"Parts not in stock so needed a second visit. I believe that the need for the parts could have been predicted in advance"

"Excellent service and a very pleasant experience at the dealership. I was dealt with my a Jodie Wilson who was very friendly and helpful she even went to the trouble of looking around the dealership for me, for a lost ID card, after I left."

"The lady on the service desk who dealt with us was superb. Very efficient, returned calls promptly and had clear answers to questions and always quoted prices. A nice change as the Sytner service experience was awful."

"i was waiting awhile to be greeted at the greeting facility"

"Excessive price"

"They were perfect"

"When the car was washed the laminate plating around the number plate was taken off, causing a second visit to be rectified, this was done to my satisfaction although frustrating."

"Waiting time was advised 90 mins, actually 150 mins"

"Really helpful."

"very efficient with some nice touches like using my name as a drove in"

"The member of staff that dealt with me was very accommodating and helpful"

"Problem with RDS radio still not resolved"

"They did the work there and then."

"As previously stated"

"usually very good but last visit was not. sensors was not working when we got the car back my husband did not have time to go back in. reported a week later but they would not accept it was damaged whilst at the dealership."

"Prompt and efficient service time to get bill from time the service was complete could have been quicker."

"I took my car in for a service but they did not reset my oil warning light."

"The workshop facilities are great, I did ask for sat nav to be sorted but nobody responded to my request."

"Car not completely cleaned, length of waiting time"

"Parts not available so another visit needed, thus I have to wait again until a loan car is free"

"The staff are very helpful."

"the service was excellent very professional and very friendly"

"Excellent"

"Ive had the vehicle in on quite a few occasion and still not fixed the problem with the vehicle."

"Very helpful."

"We did experience a problem with the vehicle a couple of days after the visit. The tyre pressure warning light came on while travelling at speed and we think it had not been reset properly."

"I have sent a separate email outlining my issues. The work they have done is fine but I found the price completely unreasonable and they have not responded to an email I sent since."

"Really good service and great facility."

"Darren looked after me very well unfortunately one of my issues was not resolved on the day."

"no problems with the service"

"It was a very expensive service."

"Brilliant"

"they were very efficient"

"Work done as scheduoled on time"

"I phoned three occassions and on two occassions. They did not call back. Not very good. The whole process was a complete disgrace. cont..."

"I was told I needed new tyres by the Dealership and I did not."

"Due to a replacement Knee joint I require an automatic courtesy car and Gareth at the dealership always obtains a suitable vehicle he is very good at his job."

"They were unable to supply me with any sort of replacement vehicle. Not very good for customers"

"They put oil in and it was still below the minimum level, handbrake was meant to be adjusted and they made it worse than it was."

"Very good."

"I cant prais them enough , its always a good experience there service is second to none."

"Service was great but they did not want to deal with the problem. Especially as it was not going to get them any money."

"Unhappy with loan car arrangements"

"I had a better experience at Peterborough."

"i cannot add any more im a new boy."

"The car was in for Service but the Inspection alarm had not been cleared. I had to go to dealer again to have the alarm cleared."

"There fantastic at the dealership , I need a car to use whilst mine is in and I have to wait two to three weeks for my appointments because of this ."

"The people at the dealership are very friendly and attentative but they are held back by systems that don't benefit the customer i.e. lack of parts in stock and too few courtesy cars. Also, the car I purchased wasn't in a clean condition."

"There helpful as garages go one of the better ones I have dealt with."

"After resolving booking and communication dificulties with Gareth Service Manager everything was done perfectly its a shame it required 3 phone calls to Gareth to get the work done with the right service provided."

" Bring my car in at 7.30am and it would be finished by 9.00am .I explained the problem and this was confirmed by checking the key. 1 hour 20 mins later it was again confirmed. 1 hour later still no solution and I had to leave the car overnight"

"No response or reaction to my complaints and concerns"

"When i ask for a mechanic to explain the problem they dont pass me to one of them, when they do call its obviouse they havnt herd my problem . They dont offer me discounts on service ect the pricing is forcing me to get rid of the car ."

"Some uncertainty in regard to the timing of a repair lead to some problems. However the service team fitted the part in no time at all."

"Very happy all very freindly."

"I was impressed with Lisa who managed to get my tyres done and was clear throughout. None of the problem was her fault but she dealt with me very well. The previous two visits were a waste of time and were not handled well."

"The car was not ready at the agreed time and I had to wait over 30mins. Plus the valet had not been performed properly."

"Everything was it should be."

"We booked in for a courtesy car they said they wasnt one to use when we got there ,also there was confusion as to what the car was goin in for they said MOT and it really needed a service ,it failed MOT on a light ,it has months left on its last test"

"unfriendly staff"

"Two days after having the service done the break warning light came on to say i needed new break pads, i thought they would have checked them when it was being serviced."

"The reception person should have asked who was next to be seen instead of just serving the person who was stood up causing me to have to wait even longer."

"Prompt and efficient service by friendly people."

"When first went in woman did'nt have a clue she told me work was to be paid for when actually under warranty her name was Cathy"

"waiting time for inital registration and collecting of vehicle slightly too long."

"I had a rear light go and was told that the repair wasnt covered under warranty. I spent £180 on the repair only to find that the car was later recalled for the same problem . I am waiting for the issue to be resolved with the Dealership"

"Excellent Service and customer care"