Customer Feedback
From time to time we get feedback from customers that we think is worth telling you about. Hopefully it will give you an idea of what to expect should you decide to come and visit us.
Customer letter received 18 November 2008.
"I have been a loyal customer of Sytner BMW for a number of years and as a result I have been through the procedure of buying a car many times.
I have recently purchased my latest 5 Series from Sytner Leicester and my contact throughout the sale has been Mr Lee Whiteside. I would like to bring to your attention the excellent service and faultless attention to detail that Lee has shown. He has been courteous and attentive at all times and contacted me as and when he promised.
This makes a refreshing change in today's sales environment and I would be most grateful if you would pass on my appreciation."
Customer letter received 16 February 2009.
"My wife and I would like to thank Jon Mills (Salesman) of Sytner Leicester dealership. Jon Mills is the best and most professional salesman I have ever dealt with as he has been very helpful, honest, loyal and trustworthy throughout the selling/buying process. A great experience through the process of buying the new BMW.
The experience of dealing with Jon has been relaxed and fun at the same time.
I would recommend my friends and family to deal with Jon in the future if they are considering buying a BMW, even if they have to travel to the dealership, as Jon has the knowledge of the product and able to deal on a personal and friendly basis.
Every salesman should be like Jon as he is very supportive and understands what the customer wants and is a complete asset to the dealership and BMW.
I would like to thank the finance team (Tony and Louise) for their support and efforts in making the deal work on the car, very professional and helpful from the beginning.
Overall very impressed with dealership, the customer service and support given after collecting the vehicle was excellent.
I would suggest one thing which the dealership needs is a play area/room for customer children."
Customer letter received 18 November 2008.
"I have been a loyal customer of Sytner BMW for a number of years and as a result I have been through the procedure of buying a car many times.
I have recently purchased my latest 5 Series from Sytner Leicester and my contact throughout the sale has been Mr Lee Whiteside. I would like to bring to your attention the excellent service and faultless attention to detail that Lee has shown. He has been courteous and attentive at all times and contacted me as and when he promised.
This makes a refreshing change in today's sales environment and I would be most grateful if you would pass on my appreciation."
Customer letter received 16 February 2009.
"My wife and I would like to thank Jon Mills (Salesman) of Sytner Leicester dealership. Jon Mills is the best and most professional salesman I have ever dealt with as he has been very helpful, honest, loyal and trustworthy throughout the selling/buying process. A great experience through the process of buying the new BMW.
The experience of dealing with Jon has been relaxed and fun at the same time.
I would recommend my friends and family to deal with Jon in the future if they are considering buying a BMW, even if they have to travel to the dealership, as Jon has the knowledge of the product and able to deal on a personal and friendly basis.
Every salesman should be like Jon as he is very supportive and understands what the customer wants and is a complete asset to the dealership and BMW.
I would like to thank the finance team (Tony and Louise) for their support and efforts in making the deal work on the car, very professional and helpful from the beginning.
Overall very impressed with dealership, the customer service and support given after collecting the vehicle was excellent.
I would suggest one thing which the dealership needs is a play area/room for customer children."
