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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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QUEEN UK EXHIBITION TOUR TO VISIT LEICESTER BMW

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business
  • Years in the company

Debra Zawadzka

General Sales Manager
  • Years in the company

Peter Kirby

BMW Used Car Sales Manager
  • Years in the company

Leanne Gardner

BMW New Car Sales Manager
  • Years in the company

Matthew Doar

MINI Brand Manager
  • Years in the company

Kristian Coe

Aftersales Manager
  • Years in the company

Dave Eaves

Parts Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful and constant communication

Service

Very good service collect the car and return suits me. Good advise regarding overall check out and repairs.

Service

Arranged a service as it was due in 2,000 miles although it booked in for this

Service

Very satisfied with the service

Service

Helpful staff- fast and efficient service

Service

All good with the saes and service sept, not too impressed with the valet team - car came back to me filthy and had to be done again, I am aware they don't do a full valet but the car was filthy

Service

Service provided was generally good, but not resolved tyre pressure sensor issues during very cold weather

Service

Completely dissatisfied in that what I paid for didn't get done on the initial visit - as an example, the garage claim the work was done but why would the service indicator not have been updated??? why wouldn't all the work required be done??

Service

My service light is still on following my service a few weeks ago which is frustrating

Service

They told me I had to wait 30 mins to get my tyre pressure checked

Service

Problem handled quickly and effectively. People always courteous and do what they say they will.

Service

There was no courtesy car available. I had to pay enterprise £30 to hire a car for 3 hours.I was also advised that bmw would need my car all day. So i planned my day to suit. Then to be called at 12:30 and be advised that my car was ready to collect

Service

Always well treated at Sytners Leices

Service

Handover of car in the morning was excellent. Picking it up I had to wait half an hour. Excuse was the person dealing with me was busy. Couldn’t someone else do it ?

Service

Always attentive and courteous service.

Service

Done very well but did require an overnight stay for the car

Service

Good service staff make you feel good

Service

As per previous answer.

Service

I trust BMW workmanship.

Service

Everything was done without issue

Service

Very easy - pretty much a case of me ringing up and BMW do the rest, bar bringing the car in.

Service

Always great service

Service

The fault was identified as a recurrence of a previous fault from December 2016, a faulty exhaust camshaft sensor. The part was replaced FOC and I was only charged a minimal amount for labour. The service provided was excellent.

Service

As stated in the previous section I had to leave my car overnight.

Service

I am sorry to say this and I have debated whether to or not. The chap that dealt with was very professional and good. Firstly no video. There was a very minor shake at 43 and 80 mph after your messing on the way home and since all the time now + + +

Service

I was kept informed at all stages, Rob in service was polite, friendly, and professional

Service

Good drop off. Service and mot took about the right time I was quoted.

Service

Great customer service

Service

I was satisfied, but do think operationally expectations could be managed better around timings. Eg. car came into garage at 8.45 and it had not been looked at until 4.00, eventually getting an urgent call at 4.45 to collect although it was not ready

Service

Problem resolved

Service

I can not remember the gentlemen that dealt with myself on the Friday, however I said to him I did not want the mini, and he kindly told me not to worry and offered me his company vehicle for the day. Very greatful, that is good customer service!

Service

Brilliant every time I visit, always kept up date on the cars progress and when it’s ready to collect the added bonus it’s always come back to me a lot cleaner than when it comes in.

Service

As above. The current service was satisfactory although communication was not good in terms of informing me of the progress of the work on my vehicle. The main issue relates to my comments in the above box re a significant fault.

Service

Felt that Rob turned round a negative experience into a positive,

Service

See answer above. I don't see why I'm paying so much for a routine service.

Service

The service centre has a warm and welcome atmosphere. The initial greet was friendly and helpful and then the waiting area was comfortable, practical with free coffee etc and a viewing gallery of the servicing bays, which were akin to a sterile lab.

Service

Seemed disorganised on this occasion. Had to queue to drive into service centre, then had to wait over half an hour to check my car in, although staff didn't seem busy as some were just standing around. Not up to usual BMW standards.

Service

Polite, honest and has the customer at heart. Willing to discuss with HQ undertaking work just outside of warranty where faults should have been picked up earlier

Service

Excellent experience throughout

Service

They even washed and cleaned my car inside and out, it was a pleasure to get back in my car

Service

Part required not in stock so had to have hire car over weekendHad to wait 1 1/2 hours after vehicle was supposed to be ready on the Monday

Service

I wasn't offered anything special and have to force the issue with you guys sometimes. I know a lot about cars and especially these cars. Sometimes listening to your customers is invaluable we know the problem before you guys do sometimes.

Service

Having dropped off my vehicle the previous evening, I expected the work to have been completed by 1pm the next day to enable me to pick up the vehicle. This was also made known at the time of booking, a month earlier.

Service

They did a very good job

Service

Service is always professional & quick. Expectations are always well managed.

Service

I was well looked after.

Service

Completed everything for me and kept me informed

Service

Excellent service

Service

Did everything required, kept me informed, highlighted future works I.e pads & disks and handed the car back after a curtesy wash.

Service

Prompt, efficient and friendly.

Service

They passed my cars mot with a wheel nut missing

Service

The first day I contacted the garage, I left a message for the service manager but no one returned my call.The next day I had to chase the matter up again over the phone before eventually someone rang me and gave me an idea of what was happening.

Service

Had to wait an extra day for part to be delivered, so minus 0.5 stars

Service

Price quoted for brake pad replacement was high enough to suggest they were gold plated.

Service

All excellent on the day

Service

Great quality of service provided by Rob Murkett

Service

Very pleased, liked you we're working nights on good Friday

Service

I was delighted with the service from Sytner Leicester. They were a pleaseure to deal with and have restored my faith in BMW after a very bad experience at a different dealership.

Service

Great customer service

Service

It wasn't a service. I just needed a plastic cover for my tow bar thing.

Service

I had my car serviced and it was collected as i always do. Only this time when the gentlemen returned the car it was filthy dirty and damaged to the front bumper. Unfortunately i didn't inspect the car until it was re-cleaned over a week later.

Service

Service and communication was excellent

Service

Perfect experience.

Service

Good quality service. Happy with the work that was completed

Service

Owen was very helpful under the circumstances

Service

Worked efficiently

Service

Attentive and quick

Service

The repair was carried out in a timely way and we were kept updated.

Service

Unfortunately curtesy car was terrible

Service

they did not give up until fault was sorted

Service

Polite and knowledgeable

Service

Very polite and knowledgeable.

Service

Refused to clear the service indicators if I didn't take the Vehicle check as part of the service at a cost of £68.Audi do not charge for a vehicle check

Service

Faulty rear windscreen fixed

Service

See above. When complained told it was due to software resets. Would have been helpful to be have been warned before service.

Service

I waited a long time (I was warned of this) but was kept informed of progress. Good drink/ snacks. The waiting area is very ‘blokey’.

Service

I was kept informed at all times what was going on.

Service

Again it was the cost

Service

We were disappointed that we had not had a reminder of our appointment day and time. It was only by chance that I rang the centre on the day when we were then reminded that we were late, after discussion we took the car straight over.

Service

As above. There was a slight delay on collection but nothing significant.

Service

As above and because while waiting I was offered a hot drink plus toasted tea cakes!!

Service

MOT carried out to the timescale stated. Car cleaned. Somewhere nice to sit with refreshments whilst waiting.

Service

Problem solved

Service

As in the first comment. Friendly welcome and efficient work completed.

Service

Was treated with respect and listened to. Great service for Daren

Service

Met all expectations

Service

everything that needed to be dealt was.

Service

Excellent service

Service

Pretty quick and supervisor answered some specific questions that I had, but wouldn't let me explain to mechanic a particular issue that I had

Service

Score would have been higher if the pick up process had been quicker and slicker

Service

The Paint service Managers -Reuben Abbott & Adam Harvey were particularly excellent in dealing with my issue

Service

Whilst luckily no long term damage was caused to the car it was inconvenient having to return to the garage, I had defer other things that I had planned to do.

Service

Very welcoming, kept me well informed and explained any queries I had effectively.

Service

Sorted out my problem quickly

Service

Dealt with the quote quickly

Service

The only criticism is around collection, it’s so easy to drop the car off and you have a booked slot. But when you come back to collect it’s not booked so often you are left waiting for a service contact to see you and take payment etc.

Service

As before, always excellent service

Service

Efficiently carried out

Service

Service was quick and car was clean but when I got home noticed scrapes on the car reported to customer service who then ignored my calls and emails

Service

Met as soon as we arrived. Taken to Fosse Park and brought back exactly as required

Service

Cannot fault the service I received from start to finish, like the call of the service manager the day before making sure everything was ok for the next day. And the call of bmw the next to make sure I was happy with the service I received

Service

All good with the cost and time taken to do the work. I waited and got looked after to coffee and WiFi etc.

Service

I just dropped by on the off chance the warning light could be addressed and it was all sorted the same day. Great service.

Service

Not so much the service centre, but the fact that the mirror on the drivers side of the car is loose, needs replacing as the adhesive has failed and bizarrely this is not covered under the approved BMW warranty

Service

Efficient and courteous

Service

great service but no curtesy car available.

Service

Service was great. Unfortunately I missed the BIG door saying drive in so ended up parking and walking. More my lack of attention I think

Service

service and mot carried out in the time I was quoted

Service

Helpful, polite and did what was agreed.

Service

My last major service a week or so ago did not go the way it should have but Rob Hewitt , service agent was brilliant

Service

Staff very pleasant

Service

Even though the car washer was frozen and could not be used I was invited to come back the following week for a wash

Service

My car wasn’t re set , like everything was wrong in settings, also tyres pressure wasn’t re set .

Service

Good service overall just a bit overpriced

Service

My 420d required immediate attention which was recognised by Sytner Leicester who responded to my requirements sympathetically. Additional outstanding work was also carried out on this visit. No fuss, no bother just efficient service.

Service

Customer centricity

Service

I took my car in and was told how long it would take. The car was ready with in that time allowing me to plan the rest of my day.

Service

The "complimentary" wash was very poor.

Service

I have been a customer of Sydney’s for over 20 years - always well looked after

Service

As previously said everything was completed purfectly.

Service

Everything went to plan.

Service

No fuss, they just get on with it.

Service

The service I received was really good and I was kept informed about everything

Service

I was welcomed to the centre & advises what needed doing during the service. I was told how much it would be as well. I was comfortable whilst I waited, as the courtesy car I had set aside wasn’t needed.

Service

Would have been 5 stars but little niggle with having to give my full name a third time as they still had it incorrect on their system.Also had to advise the agent that my car wasn't a model variant that they had it on their paperwork.

Service

Again very good Service, covered extra work from health check after letting me know the issues. Wasn't expecting the work to be covered by warranty

Service

Every thing went according to plan and ran smoothly

Service

Polite welcoming staff giving time efficient service in pleasant clean space

Service

prompt service vehicle ready when promised.

Service

My car was called in for a check/modification.Also checked for general condition and safety.Given a really good clean inside and out.

Service

Kept up to date

Service

Excellent service by all..

Service

I have nothing to complain about whatsoever

Service

overall a good service experience, only marred slightly by the traffic queues trying to get off the estate and back to the motorway

Service

The service staff are very polite and helpful and are always willing to go the extra mile.

Service

All the works completed as required.

Service

Re the above, which only gives part of the picture, and following phone calls to the dealership and to Motability( My car is purchased through the Motability scheme) .It was agreed that the car would be collected from my home sooner than first stated

Service

I waited whilst the brake service and MOT was completed no problem with that. The down side was that I needed a new tyre fitted. The issue I have is that the prices you seem to charge for replacement tyres are somewhat high by 20% when compared.

Service

Just excellent service from the staff

Service

Jake the service advisor was very professional and my car was ready before the time stated. The car was clean and well presented after the service.

Service

everything was ok but took a little longer than estimated

Service

THE STAFF WERE VERY FRIENDLY AND UNDERSTANDING

Service

the service was good but a simple fault took 3 days to fix

Service

good comms from Jay and Mandy

Sales

Again great service form harry and the team

Sales

Paying attention to the customer (me) but without pressure- friendly and knowledgeable.

Sales

made the process run smoothly and efficiently

Sales

The young lady who dealt with us, Kirsty, went the extra mile to help us throughout.

Sales

Car met my requirements.

Sales

Sales executive Jaz Attwal at Syters leicester was brilliant, really helpful and kept in constant contact throughout. Would go above and beyond to try and accommodate me.

Sales

I cannot fault the service I received

Sales

I am very pleased with everything to do with BMW, from the cup of hot chocolate and my favourite biscuits to the clean showroom to the professionalism of your top saleslady, I’m absolutely satisfied, thank you x

Sales

It was fast, easy and I got what I wanted

Sales

Agreed the price and i was updated on arrival several times.

Sales

Niall was professional and friendly, he responded to all my queries very promptly.

Sales

Good service and attention

Sales

I think that Sytner BMW Leicester are an excellent dealership to deal with. I arranged the purchase off my new car remotely as I live 80 miles from the dealership. The whole process was incredibly smooth and I was looked after really well.

Sales

car was delivered quite fast

Sales

Mandy handled the sale professionally but was personable, i would highly recommend her as a sales person. I would happy have future sales conversations with her Thank-you Mandy. A credit to this BMW centre!

Sales

There was issues with sorting the nav system but we were kept informed and was sorted as soon as it could be

Sales

The Sales Executive spent plenty of time showing me around the vehicle and how to set things up, brilliant. My only minor negative is that there was no special unveiling like I'd experienced elsewhere.

Sales

Excellent all round experience helpful staff that's why we keep returning for our cars

Sales

Great service from start to finish.

Sales

Liam the sales representative is a very fantastic lad. He helped me through from the start of my purchase to the pick up day and still call me to find out how I’m getting on with the car

Sales

Did seem to wait some time before being seen however did expect as a lot of cars being handed over as it was the 31/01/18

Sales

I have used Sytner Leicester for 10+years there service is first class.

Sales

Super clean good service and good coffee.

Sales

I could find nothing to fault, even the coffee was excellent !

Sales

It was all completed professionally

Sales

Jake at Leicester Sytner was excellent

Sales

Sytner Leicester are professional. Great experience with the sales agent - Jaz Attwal.

Sales

Very efficient

Sales

Have purchased lots of cars over the years - Nial is pleasant and easy to deal with

Sales

Mandy Blackmore is amazing, very informative, helpful and a genuine lovely person

Sales

The salesman drove to Coventry and drove the car to myself so that I could get the car sooner as I was away with work and struggling to collect the car on the collection date.

Sales

I was kept informed throughout the sales process by Jazz, my car looked amazing when I collected it and the customer service from her and the team was brilliant.

Sales

See answers to previous questions.

Sales

Great staff who were knowledgeable and listened to what I wanted. They weren't pushy - just helpful. The Leicester showroom is great too.

Sales

over the moon, ecstatic , again felt welcome

Sales

Jaz Atwall

Sales

nice place.

Sales

The Service from Jaz Attwal is exceptionally good and has convinced me to enter into a long term agreement with BMW for leasing 2 cars.

Sales

Staff made it a very pleasant experience

Sales

All done over the phone and via emails, just had to turn up on the day for collection.

Sales

I believe I was treated correctly and fairly. The sales person Kirsty Collins was very easy to deal with

Sales

I was kept informed throughout the process. I had specific requirements for my car as it was to replace a recently purchased car that had been written off in an accident. Morgan Johnson the sales rep was great and kept looking for different options

Sales

I was satisfied with the service however there was a delay of over a month of delivering the vehicle

Sales

It was delivered on time and was in perfect condition

Sales

Once again Kirsty was fantastic, she has continued to assist even after we collected our new vehicle.

Sales

Mandy Blackmore ( Leicester Motability) really couldn’t do enough to help and bent over backwards to help. Constantly inTouch every step of the way and so helpful

Sales

The best Car buying experience I have had, I imagine i shall be using them for years to come

Sales

From start to finish the service we received was first class.

Sales

Both Jack Lightburn and Jacob Heath have been superb. The level of service I received this occasion was excellent.

Sales

This is my 3rd car that I have brought from David Atkin at Sytner Leicester and always received good service from him.

Sales

Good service, friendly staff. Particularly Kirsty Collins (Sytner Leicester) who went out of her way to bring me a courtesy car on a Friday when the delivery date of my new car was delayed.

Sales

Was good, but preferred to pick up in main area and no sign this time. Jaz was helpful however and was a pleasure to deal with.

Sales

Mandy BLACKMORE in sales was so efficient and it seemed nothing was too much trouble

Sales

The professionalism of the staff was outstanding.

Sales

Nice easy transaction with the outcome as I wanted