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1. I had to return to the dealership as when I took the car out it was performing a tyre pressure reset - when complete it showed a rear tyre with only 1.6 bar of pressure.
Like cattle in the waiting area
I made an informal complaint to my service advisor, who this time round was polite and courteous. The service light was left not reset. I told her to inform management of my disappointment, i would have expected management to be in touch. But nothing
I was informed my vehicle was due a minor service on the phone, to then be told it required a major service when I dropped my car off. There are other reasons but insufficient characters in this filed to articulate. happy to discuss on phone.
I was booked in to drop car off for a MOT at 10.30 and was told it would be ready slightly after 3pm. I got a message to say running behind so will be late. By 4pm I left my house and was still waiting at 5.55 to collect car
The Software update caused all sorts of problems I was not told about.
Actual service was good and reasonably quick.
When I picked my car up it had two dents on the rear bumper which were not present when I dropped off the car. I reported on the day, chased when I got a call asking how the service went and chased again by email last week. Still had no response
Very unprofessional, money minded, didn't fix all the issues which mentioned. Generated additional faults in car. Asking extra money now.
As outlined in question 1, at my service property has gone missing from my vehicle, this has been raised both verbally and in writing with Sytner Leicester and a yet, no one has had the courtesy to respond to my concerns. This is very disappointing
Because all that was requested was carried out in the time scale agreed and I received good feedback.
Coffee and bisuits supplied whilst I waited for car to be checked and valeted
Any issues are resolved and with great customer service.
As above but when my car was ready outside didn't get key for 15 mins again to this day I don't know who booked me in as normally you are shown to a service desk and booked in etc with a designated face if you have any queries
Serviceable car went in for a recall item to be replaced and came out with a broken instrument cluster and broken indicator repeater. Obviously in the 5 week wait for the part the battery went flat and surged when jump started..?
I left my car for it's second MOT and although the service center was extremely business on the Saturday I came in, they still managed to complete my MOT, carry out a recall enhancement and return my car to me at the allocated time washed & cleaned.
All good but the scope of the extent of the prepaid service contract I entered into when buying the car is in some doubt in my mind; I though it covered service of the car for the duration of the finance deal but it seems not which makes it expensive
Every need met
Time estimates for waiting for my service were accurate, even though it was a very busy day. Waiting area was comfortable and refreshments available were nice.
I was kept in the loop and communication was better
From booking in to being the keys with a lovely clean car at the end was a very easy process
Disorganised. In professional staff.
Made to feel uncomfortable when querying the work that was carried out. The other main issue I had was the lack of information provided on the paper work received. Further exacerbated by how the staff member dealt with this - lack of genuine interest
Car was available to me much more quickly than I expected which saved me from a real transport problem occurring later in the day.
Quick responses. Dealt with my issues. Went the extra mile
Karan helped with getting a resolution, and quickly.
A good experience, everything went very well.
With the same reasons as above
Charlie was very helpful during the work
Easy to book online. Received a courtesy call the day before. Efficient once I dropped it off and picked it up. Good waiting area.
very difficult to get thought to the right person and my car exhaust still rattles like a tin can from cold, i have been told that is normal but my other BMW cars that have driven including 220i,118i, 235i do not rattle from cold....
Very smooth and efficient from start to finish and was kept updated throughout the process
All the staff I dealt with were very friendly and your on site WiFi meant I could work whilst I waited, but the problem I took my car in for returned 24 hours after leaving the site.
Call from you stating that service was due. Questioned this due to mileage but was told that it was due. I took time off work to keep the appointment - wasn't due when I arrived and told "it wasn't me who booked you in".
Didn't start work at time of appointment
The car was dealt with at the time I was booked in, and finished as stated meaning my wait was not too long. Everything was carried out professionally
Because I was very satisfied. Offer coffee and even toasted tea cake, what's not to like.
I waited for 45 minutes to collect my car, I was in a hurry as I needed to get to an important meeting. I told the receptionist 3 times that I needed to collect my car but she just left a post it note on the advisers desk which she didn't see.
Not answering the question
The service from the advisor was excellent, but disappointed with the arrival system. In 10 years of using Syntner for serviceing I was always impressed with the car drop off facilities. But my last 2 visits were somewhat chaotic, queue in the road!
We live more than an hour's round trip away and had made the journey once to Sytner's to have the door mirror checked but there was a clip that they had failed to order - an extra 3 hours to wait. Why have a special clip? Surely standardised parts!
Sytner have rearranged appointment the last couple of times
Excellent customer service
Not living in Leicester means travelling that bit further.
Do you have a no-star rating?
I was greeted and welcomed by Kinner my appointed Service Technician. He carefully checked with me the work to be carried out and provided an estimate of the job time. Upon completion he explained the outcomes to my entire satisfaction.
The sorted the issue I had, that I believe Sytner BMW Coventry created, said they would contact me on Monday, nothing, I have rung and rung but now just get hung up on when it gets put through to the service advisor and manager at Leicester.
sorted problems in the end
Good - Service was competed Bad - could not repair the Connected Drive system and could not give a date when they may be ale to. Bad - Could not find the reason why my brakes squeak so badly.
Very poor. No call backs No follow ups No courtesy car No oil filter in stock.
The service and its result were fine but we did have to wait rather longer than expected when we had been told that a courtesy car might be available.
Pleased with end result however upon dropping my car off at Sytner Leicester I was asked to take a seat and wait for someone to become available, I was waiting for over an hour (after chasing numerous times) to then be told to just leave my key
From receiving the car I had an issue with a parking sensor and despite the new consumer laws it became an argument. I've had further minor issue and found the service centre to be hard to deal with. It's this reason I've paid off the PCP.
Only somewhat because you collected my car otherwise would be worse feedback, I cannot get thro on phone!
not a good experience until a lady called Lisa Walters got involved she was very informative and helpful also stuart grubb helped sort out squeeky brakes issues
I did ask for a phone call when the car was ready to collect to be to my partner as she was picking up the car - because I was working nights. After being told this wasn't a problem I still received the phone call
Brake squeak not resolved post service even though it was mentioned on drop off
Overall very good but sometimes difficult to contact by phone
Did not like being served at the reception desk for collection and return. No privicy to discuss my service or having to use my car on three different PDq's because they did not work and the staff knew. Invoice created for the wrong car.
Provided the warranty work without being asked, car serviced and cleaned - no drama just reliable, effective and efficient - can't ask for more.
Service was satisfactory, staff in handover were definitely not
Struggled to get through to an advisor. Had to CC in head of business and service manager to get a response. Struggled to get updates during repair.
Completed when promised.
Superb service from Patrick V,and also Danielle my service advisor very much appreciated-Thanks both!!!!
The service was carried out efficiently, communication was good and the waiting area comfortable with good amenities.
It was extremely busy and only one apparent lady dealing with all the customers. I'd arranged a lift to work and had to wait nearly 45 mins to be taken. On the return journey on arrival back at Sytner I had to wait again for almost an hour to pay.
They did everything they said in a timely manner.
Please note the box above
had to wait 2 months to book in for service, then expensive service costs.
becasue of rob, he is an asset and i don't know what your centre will do if he left
Because no-one called me back
A couple of issues during the service that have since been sorted out
Very slow and unresponsive
Adequate once you manage to get an appointment, but little or no communications once the situation is underway.
A difficult fault resulted in the car being at Synters for a week but the staff were excellent throughout.
The paperwork told me about what had been checked - I would like more information on what had actually been done.
After paying a premium rate for you to carry out the work, I had to bring my vehicle back as the fault had not been cleared so it kept showing up on the dashboard as requiring attention.
Disappointed when I returned home to discover a new air filter in my boot. The technician didn't fit it as I had a better quality one already fitted in my car. Due to a failure in communication I was charged for this item.
Took my car in and got told they couldn't carry out the work and to bring it in on Monday which is probably because I'm staff but then I had to wait till Friday to get the bill and didn't receive the VHC print so I'm unaware of any sort of advisories
Service received from the controller was good, issue with dash camera which needs a return visit
Actually extreamly annoyed a few days later to find that my coolant is low and need toping up. I now have to make another visit for this to happen. What is the point of a service if they are not checking and toping up vital fluids!!
Complete lack of customer care, no communication, vehicle not completed on time. No contingency plan to keep me mobile and allow me to get home. When I received my vehicle back 3 days later I had tyre pressure dashboard warnings showing.
Was extremely satisfied with the service experience very helpful and friendly .
great to rest in comfort with a coffee read paper my car is returned nice and clean ,
I had a 1 hour waiting appointment which turned into 2-3 hours.
Following my service , my service indicator is saying I need to carry out another one in 3500 miles which was immediately on my dash and was not mentioned to me at the time of pick up.
Excellent service from knowledgable staff. Disappointed that you no longer offer a pick-up and delivery to home service.
Always a pleasure, professional staff yet friendly too without being over corporate
When I opened the boot there was large piece of trim from the tailgate that it was clearly too much trouble for them to reattach. Fortunately it wasn't a safety critical item. Also, one of the two things I wanted fixed wasn't. Hopeless!
Attended to immediately arrived at dealership. I was made comfortable whilst the service was carried out. Work was completed on time and to my satisfaction.
The service coordinator, James, was very polite and friendly and the customer lounge was pleasant with plenty of refreshments well provided. My car had new firmware applied to the idrive but this has not fixed the fault. New booking made.
Informed before service via video about condition of tyres etc then contacted when complete
Service seems a little disorientated. Booking your car kn can take a long time. I feel Leicester are too busy. Maybe BMW need more than just one dealership in the city
Everything organised and was kept informed
the car ended up having to stay overnight due to a softwear update which I would suggest the job should have started sooner ?
The staff inside were friendly and the environment was nice however the cost was more than I expected and I didn't receive the car value estimation which it was booked in for.
exit route blocked and slow availabiity of exit documents
The above story tells you why. Stuart who came out with me on a test drive seemed the only person concerned by what was going on with my car. It took 90 mins to get into the garage & the car checked in.
Quick and reliable service
Had to sit there and wait 8 hours. Had to wait weeks for an appointment.
Everyone was helpful and kept me up to date with progress, very professional at all times.
Liked the video of you safety check
Waiting time to collect car- sat in the waiting area with 10 members of staff chatting to each other and only one serving customers
It would be appreciated if you could please call me Mr Blood, I do not have the gender or genetic physical attributes to be a Mrs. Thank you
Charlie in the service dept was exceptional and made everything happen without fuss.
When booking the car in I felt that I may as well include the annual service in the visit. I was quoted £245 62 for oil and filter change. However on collecting the car the only item that had been serviced was a brake fluid check for £109.02
No problems. Report afterwards what had been confirmed professional service
There seemed to be some difficulty in getting a service advisor to take on my case initially. Once allocated, the service was very good
Very good service
Dealer personnel helpful. Work was fast too. The dealer encouraged me to complain to BMW UK over lack of goodwill support. Im unhappy that a known fault was addressed by the fitment of upgraded parts (at extra cost)... and yet I had to pay in full
I am well satisfied with the body work on my car and very confident original bmw parts were used
Great customer experience
Cancelled original booking and rebooked for an earlier date. On arriving told that I was booked in on another day. Eventually rushed through. Offered valet but only with a 2 hour wait. Disappointing
Great service from the team
My sales executive (Niall) at Sytner Leicester is helpful and competent and always deals with me in a respectful and friendly manner. He takes time to talk me through the options available to me and to make sure I am satisfied with the outcome.
Apart from the finance department I would give them 0 I am still waiting on a email from them ?? the finance department
Staff very helpful and professional
Very well service
Liam who looked after me was a real gentleman and went that extra mile to please me.
Helpful and accommodating staff across the departments. Left in peace to look about.
Excellent staff only to happy to help. I have a young family, two children under two, who were both entertained and spoiled by staff. Nothing was ever too much and made me feel valued.
Our sales person was very personable and informative.
Professional service throughout the process from initial phone call to handover
No issues, was kept updated throughout the process
Service fantastic and great value.
Liam was very helpful and kept me informed throughout the process
We were always advised of the details of our purchase, i.e., exactly what date it had been dispatched from Germany and exactly when it would be ready for us to collect our new car.
Professional customer service, polite and kind staff
I was kept informed at all times and everything was explained in full to me.
Sales man was great ( Jacob Heath )
Denil was the only person approached me in the dealership and he looked after me until I drove away in my new car. Fantastic customer service and definitely benefit for Sytner and BMW UK. Absolute legend. Thank you
When through all items thoroughly and explained
As above, Jacob Heath made the whole experience from start to finish a pleasure.
Was updated with delivery regularly
Sales service was excellent. Didn't feel Finance tried as hard as last time to get me a really exceptional deal.
Just went smoothly
Nothing is to much trouble
everything sorted for me and delivered to my home.
Jaz Atwal again took great care of us. She kept me updated on the progress of my order and was brilliant when we came to collect the car
Some minor wash blemishes remained and the windows haven't been cleaned properly internally leaving reflective marks in bright sun.
Exceptional service for the whole end to end process.
The handover of the car was all a little rushed due to time constraints. We were missed sold a car another car was found with a different spec. But due to this error we are close to the end of the month in which the car needed to be sold to get deal.
After visiting many showrooms and testing many SUVs, Dayle from Sytner provided detailed information across the range of BMW models and an excellent service which enabled us to make the decision to purchase the X4.
As outlined above, the customer service we received from Jake Heath throughout the process was exceptional. He's an asset to the dealership and the BMW brand.
Very good service from Liam and Jay, professional and helpful.
There was delays due to recalls but this was out of the salesperson's control and at all times the sales person did everything humanely possible to ensure we did not suffer as clients which was lovely
Love the car
I would like to thank Jacob Heath and Jay Cullen for the exceptional service that was provided. From start to finish the communication was excellent and really prompt. Answered all my questions. Jacob Heath, asset to BMW. 10 on 10
Every request was dealt with and we were listened to
Focussed on what I as a customer wanted to purchase rather than just selling an available product The sales atmosphere was pleasant and not pressured
Kirsty was very attentive throughtout the sales process and importantly afterwards as well to ensure evreything ran smoothly before, during and after the purchase
A cut above the rest, treated with most respect and dignity.
As yet I have not taken ownership of the car.The delay is now over a week and I have received no communication.Very disappointing
Seamless sales service as usual
in addition to above the parking was appalling. I asked a rep several times for detailed information about the car which was never given to me. apparently the file size too large! I need direction to you tube videos and detailed information
Very genuine concern for customer needs, very good overview of the cars and what different packages did etc.
No Aftercare product was missed at the delivery, even after I ask they still didn't provide one. I have to chase for everything I want, I have to its not as smooth as I expected it. This is my second new car at same dealer, it's a vast difference now
Car looked amazing on handover , very please thank you
upgrade was extremely easy and pleasant