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Very helpful and constant communication
Very good service collect the car and return suits me. Good advise regarding overall check out and repairs.
Arranged a service as it was due in 2,000 miles although it booked in for this
Very satisfied with the service
Helpful staff- fast and efficient service
All good with the saes and service sept, not too impressed with the valet team - car came back to me filthy and had to be done again, I am aware they don't do a full valet but the car was filthy
Service provided was generally good, but not resolved tyre pressure sensor issues during very cold weather
Completely dissatisfied in that what I paid for didn't get done on the initial visit - as an example, the garage claim the work was done but why would the service indicator not have been updated??? why wouldn't all the work required be done??
My service light is still on following my service a few weeks ago which is frustrating
They told me I had to wait 30 mins to get my tyre pressure checked
Problem handled quickly and effectively. People always courteous and do what they say they will.
There was no courtesy car available. I had to pay enterprise £30 to hire a car for 3 hours.I was also advised that bmw would need my car all day. So i planned my day to suit. Then to be called at 12:30 and be advised that my car was ready to collect
Always well treated at Sytners Leices
Handover of car in the morning was excellent. Picking it up I had to wait half an hour. Excuse was the person dealing with me was busy. Couldnt someone else do it ?
Always attentive and courteous service.
Done very well but did require an overnight stay for the car
Good service staff make you feel good
As per previous answer.
I trust BMW workmanship.
Everything was done without issue
Very easy - pretty much a case of me ringing up and BMW do the rest, bar bringing the car in.
Always great service
The fault was identified as a recurrence of a previous fault from December 2016, a faulty exhaust camshaft sensor. The part was replaced FOC and I was only charged a minimal amount for labour. The service provided was excellent.
As stated in the previous section I had to leave my car overnight.
I am sorry to say this and I have debated whether to or not. The chap that dealt with was very professional and good. Firstly no video. There was a very minor shake at 43 and 80 mph after your messing on the way home and since all the time now + + +
I was kept informed at all stages, Rob in service was polite, friendly, and professional
Good drop off. Service and mot took about the right time I was quoted.
Great customer service
I was satisfied, but do think operationally expectations could be managed better around timings. Eg. car came into garage at 8.45 and it had not been looked at until 4.00, eventually getting an urgent call at 4.45 to collect although it was not ready
I can not remember the gentlemen that dealt with myself on the Friday, however I said to him I did not want the mini, and he kindly told me not to worry and offered me his company vehicle for the day. Very greatful, that is good customer service!
Brilliant every time I visit, always kept up date on the cars progress and when its ready to collect the added bonus its always come back to me a lot cleaner than when it comes in.
As above. The current service was satisfactory although communication was not good in terms of informing me of the progress of the work on my vehicle. The main issue relates to my comments in the above box re a significant fault.
Felt that Rob turned round a negative experience into a positive,
See answer above. I don't see why I'm paying so much for a routine service.
The service centre has a warm and welcome atmosphere. The initial greet was friendly and helpful and then the waiting area was comfortable, practical with free coffee etc and a viewing gallery of the servicing bays, which were akin to a sterile lab.
Seemed disorganised on this occasion. Had to queue to drive into service centre, then had to wait over half an hour to check my car in, although staff didn't seem busy as some were just standing around. Not up to usual BMW standards.
Polite, honest and has the customer at heart. Willing to discuss with HQ undertaking work just outside of warranty where faults should have been picked up earlier
Excellent experience throughout
They even washed and cleaned my car inside and out, it was a pleasure to get back in my car
Part required not in stock so had to have hire car over weekendHad to wait 1 1/2 hours after vehicle was supposed to be ready on the Monday
I wasn't offered anything special and have to force the issue with you guys sometimes. I know a lot about cars and especially these cars. Sometimes listening to your customers is invaluable we know the problem before you guys do sometimes.
Having dropped off my vehicle the previous evening, I expected the work to have been completed by 1pm the next day to enable me to pick up the vehicle. This was also made known at the time of booking, a month earlier.
They did a very good job
Service is always professional & quick. Expectations are always well managed.
I was well looked after.
Completed everything for me and kept me informed
Did everything required, kept me informed, highlighted future works I.e pads & disks and handed the car back after a curtesy wash.
Prompt, efficient and friendly.
They passed my cars mot with a wheel nut missing
The first day I contacted the garage, I left a message for the service manager but no one returned my call.The next day I had to chase the matter up again over the phone before eventually someone rang me and gave me an idea of what was happening.
Had to wait an extra day for part to be delivered, so minus 0.5 stars
Price quoted for brake pad replacement was high enough to suggest they were gold plated.
All excellent on the day
Great quality of service provided by Rob Murkett
Very pleased, liked you we're working nights on good Friday
I was delighted with the service from Sytner Leicester. They were a pleaseure to deal with and have restored my faith in BMW after a very bad experience at a different dealership.
Great customer service
It wasn't a service. I just needed a plastic cover for my tow bar thing.
I had my car serviced and it was collected as i always do. Only this time when the gentlemen returned the car it was filthy dirty and damaged to the front bumper. Unfortunately i didn't inspect the car until it was re-cleaned over a week later.
Service and communication was excellent
Good quality service. Happy with the work that was completed
Owen was very helpful under the circumstances
Attentive and quick
The repair was carried out in a timely way and we were kept updated.
Unfortunately curtesy car was terrible
they did not give up until fault was sorted
Polite and knowledgeable
Very polite and knowledgeable.
Refused to clear the service indicators if I didn't take the Vehicle check as part of the service at a cost of £68.Audi do not charge for a vehicle check
Faulty rear windscreen fixed
See above. When complained told it was due to software resets. Would have been helpful to be have been warned before service.
I waited a long time (I was warned of this) but was kept informed of progress. Good drink/ snacks. The waiting area is very blokey.
I was kept informed at all times what was going on.
Again it was the cost
We were disappointed that we had not had a reminder of our appointment day and time. It was only by chance that I rang the centre on the day when we were then reminded that we were late, after discussion we took the car straight over.
As above. There was a slight delay on collection but nothing significant.
As above and because while waiting I was offered a hot drink plus toasted tea cakes!!
MOT carried out to the timescale stated. Car cleaned. Somewhere nice to sit with refreshments whilst waiting.
As in the first comment. Friendly welcome and efficient work completed.
Was treated with respect and listened to. Great service for Daren
Met all expectations
everything that needed to be dealt was.
Pretty quick and supervisor answered some specific questions that I had, but wouldn't let me explain to mechanic a particular issue that I had
Score would have been higher if the pick up process had been quicker and slicker
The Paint service Managers -Reuben Abbott & Adam Harvey were particularly excellent in dealing with my issue
Whilst luckily no long term damage was caused to the car it was inconvenient having to return to the garage, I had defer other things that I had planned to do.
Very welcoming, kept me well informed and explained any queries I had effectively.
Sorted out my problem quickly
Dealt with the quote quickly
The only criticism is around collection, its so easy to drop the car off and you have a booked slot. But when you come back to collect its not booked so often you are left waiting for a service contact to see you and take payment etc.
As before, always excellent service
Efficiently carried out
Service was quick and car was clean but when I got home noticed scrapes on the car reported to customer service who then ignored my calls and emails
Met as soon as we arrived. Taken to Fosse Park and brought back exactly as required
Cannot fault the service I received from start to finish, like the call of the service manager the day before making sure everything was ok for the next day. And the call of bmw the next to make sure I was happy with the service I received
All good with the cost and time taken to do the work. I waited and got looked after to coffee and WiFi etc.
I just dropped by on the off chance the warning light could be addressed and it was all sorted the same day. Great service.
Not so much the service centre, but the fact that the mirror on the drivers side of the car is loose, needs replacing as the adhesive has failed and bizarrely this is not covered under the approved BMW warranty
Efficient and courteous
great service but no curtesy car available.
Service was great. Unfortunately I missed the BIG door saying drive in so ended up parking and walking. More my lack of attention I think
service and mot carried out in the time I was quoted
Helpful, polite and did what was agreed.
My last major service a week or so ago did not go the way it should have but Rob Hewitt , service agent was brilliant
Staff very pleasant
Even though the car washer was frozen and could not be used I was invited to come back the following week for a wash
My car wasnt re set , like everything was wrong in settings, also tyres pressure wasnt re set .
Good service overall just a bit overpriced
My 420d required immediate attention which was recognised by Sytner Leicester who responded to my requirements sympathetically. Additional outstanding work was also carried out on this visit. No fuss, no bother just efficient service.
I took my car in and was told how long it would take. The car was ready with in that time allowing me to plan the rest of my day.
The "complimentary" wash was very poor.
I have been a customer of Sydneys for over 20 years - always well looked after
As previously said everything was completed purfectly.
Everything went to plan.
No fuss, they just get on with it.
The service I received was really good and I was kept informed about everything
I was welcomed to the centre & advises what needed doing during the service. I was told how much it would be as well. I was comfortable whilst I waited, as the courtesy car I had set aside wasnt needed.
Would have been 5 stars but little niggle with having to give my full name a third time as they still had it incorrect on their system.Also had to advise the agent that my car wasn't a model variant that they had it on their paperwork.
Again very good Service, covered extra work from health check after letting me know the issues. Wasn't expecting the work to be covered by warranty
Every thing went according to plan and ran smoothly
Polite welcoming staff giving time efficient service in pleasant clean space
prompt service vehicle ready when promised.
My car was called in for a check/modification.Also checked for general condition and safety.Given a really good clean inside and out.
Kept up to date
Excellent service by all..
I have nothing to complain about whatsoever
overall a good service experience, only marred slightly by the traffic queues trying to get off the estate and back to the motorway
The service staff are very polite and helpful and are always willing to go the extra mile.
All the works completed as required.
Re the above, which only gives part of the picture, and following phone calls to the dealership and to Motability( My car is purchased through the Motability scheme) .It was agreed that the car would be collected from my home sooner than first stated
I waited whilst the brake service and MOT was completed no problem with that. The down side was that I needed a new tyre fitted. The issue I have is that the prices you seem to charge for replacement tyres are somewhat high by 20% when compared.
Just excellent service from the staff
Jake the service advisor was very professional and my car was ready before the time stated. The car was clean and well presented after the service.
everything was ok but took a little longer than estimated
THE STAFF WERE VERY FRIENDLY AND UNDERSTANDING
the service was good but a simple fault took 3 days to fix
good comms from Jay and Mandy
Again great service form harry and the team
Paying attention to the customer (me) but without pressure- friendly and knowledgeable.
made the process run smoothly and efficiently
The young lady who dealt with us, Kirsty, went the extra mile to help us throughout.
Car met my requirements.
Sales executive Jaz Attwal at Syters leicester was brilliant, really helpful and kept in constant contact throughout. Would go above and beyond to try and accommodate me.
I cannot fault the service I received
I am very pleased with everything to do with BMW, from the cup of hot chocolate and my favourite biscuits to the clean showroom to the professionalism of your top saleslady, Im absolutely satisfied, thank you x
It was fast, easy and I got what I wanted
Agreed the price and i was updated on arrival several times.
Niall was professional and friendly, he responded to all my queries very promptly.
Good service and attention
I think that Sytner BMW Leicester are an excellent dealership to deal with. I arranged the purchase off my new car remotely as I live 80 miles from the dealership. The whole process was incredibly smooth and I was looked after really well.
car was delivered quite fast
Mandy handled the sale professionally but was personable, i would highly recommend her as a sales person. I would happy have future sales conversations with her Thank-you Mandy. A credit to this BMW centre!
There was issues with sorting the nav system but we were kept informed and was sorted as soon as it could be
The Sales Executive spent plenty of time showing me around the vehicle and how to set things up, brilliant. My only minor negative is that there was no special unveiling like I'd experienced elsewhere.
Excellent all round experience helpful staff that's why we keep returning for our cars
Great service from start to finish.
Liam the sales representative is a very fantastic lad. He helped me through from the start of my purchase to the pick up day and still call me to find out how Im getting on with the car
Did seem to wait some time before being seen however did expect as a lot of cars being handed over as it was the 31/01/18
I have used Sytner Leicester for 10+years there service is first class.
Super clean good service and good coffee.
I could find nothing to fault, even the coffee was excellent !
It was all completed professionally
Jake at Leicester Sytner was excellent
Sytner Leicester are professional. Great experience with the sales agent - Jaz Attwal.
Have purchased lots of cars over the years - Nial is pleasant and easy to deal with
Mandy Blackmore is amazing, very informative, helpful and a genuine lovely person
The salesman drove to Coventry and drove the car to myself so that I could get the car sooner as I was away with work and struggling to collect the car on the collection date.
I was kept informed throughout the sales process by Jazz, my car looked amazing when I collected it and the customer service from her and the team was brilliant.
See answers to previous questions.
Great staff who were knowledgeable and listened to what I wanted. They weren't pushy - just helpful. The Leicester showroom is great too.
over the moon, ecstatic , again felt welcome
The Service from Jaz Attwal is exceptionally good and has convinced me to enter into a long term agreement with BMW for leasing 2 cars.
Staff made it a very pleasant experience
All done over the phone and via emails, just had to turn up on the day for collection.
I believe I was treated correctly and fairly. The sales person Kirsty Collins was very easy to deal with
I was kept informed throughout the process. I had specific requirements for my car as it was to replace a recently purchased car that had been written off in an accident. Morgan Johnson the sales rep was great and kept looking for different options
I was satisfied with the service however there was a delay of over a month of delivering the vehicle
It was delivered on time and was in perfect condition
Once again Kirsty was fantastic, she has continued to assist even after we collected our new vehicle.
Mandy Blackmore ( Leicester Motability) really couldnt do enough to help and bent over backwards to help. Constantly inTouch every step of the way and so helpful
The best Car buying experience I have had, I imagine i shall be using them for years to come
From start to finish the service we received was first class.
Both Jack Lightburn and Jacob Heath have been superb. The level of service I received this occasion was excellent.
This is my 3rd car that I have brought from David Atkin at Sytner Leicester and always received good service from him.
Good service, friendly staff. Particularly Kirsty Collins (Sytner Leicester) who went out of her way to bring me a courtesy car on a Friday when the delivery date of my new car was delayed.
Was good, but preferred to pick up in main area and no sign this time. Jaz was helpful however and was a pleasure to deal with.
Mandy BLACKMORE in sales was so efficient and it seemed nothing was too much trouble
The professionalism of the staff was outstanding.
Nice easy transaction with the outcome as I wanted