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If you could've provided a courtesy car it would've really helped being it's over 30mins from BMW to where I live
Always dealt with Lisa at services and Toni accross the road
job done swiftly, kept informed car returned early and cleaned well
Had a recall letter , dealt with quickly and efficiently
Everything happened on time and in line with expectations
Everyone is very polite and helpful
As above and they persuaded BMW to pay for the part
Car returned nicr and clean
Because I had no problems at all
Job well done
Friendly staffClear discussion and necessary informationGood service completed on time.Value for money service
Stuart Grubb the Master Technician at Sytner Leicester was professional and went that extra mile to ensure that the issues I had with my Z4 were resolved. He provided constant updates and is a real credit to your company.
Very friendly atmosphere and good feedback on service carried out
Very proffessional but also show humility.
Need to take car back to dealership to have next service display adjusted as left as was before service
Consistent service over the years
Excellent sales and customer service team
Work done in the quoted time. A follow up call I had with the department was well handled.
Everyone is very friendly and helpful, the service itself is always fantastic too.
My cars problem was solved.
Very professional and take care of customer
Polite staff, good choice of service dates/times available to me
Arrangements for servicing were efficient and on time
See my statement from recommending to friends
Car drives smoothly
As mentioned, this particular service experience was good but historically it has been frustrating to deal with the Leicester location.
Very efficient and stressfree
Perfect! Friendly staff and great service from Nick
No reason not to.
I could not have asked for any more
All the BMW staff were courteous, efficient and very professional
Everything on time
They always made me feel welcomed. Their customer service and work standards are unparallel. Importantly, Sytner gives me peace of mind that my car is in safe hands.
They communicated well and did the job within the estimated time
Easy drop off and pick up. Lovely that your car is washed before collection. I had booked in for a main service when I only needed brake fluid change and they told me this rather than let me pay a lot more
It was straightforward and hassle free and done within a short space of time.
Charlie had sorted everything even though it was a small service, a car was provided and he located a replacement foot mount for the clutch peddle.
Was made welcome as soon I drove my car for services.
Because I was.
price and on time
The attention given matched the description given
Service was great however very poor Valeting was suppose to carry out a full valet as I had a voucher came to collect the car water marks in most areas doesn't seem that the car was polished either.
Some room for improvement e.g. did not tell me when the vehicle was to be returned No problem for me, but lucky that there was someone to answer the door as I was out
Car service was completed on time and feedback was excellent
Received a call to say Tyre had been fitted and ready for collection.Prior to this call advised Tyre would be fitted next day which i agreed to.
When booking the service I asked for a confirmation of the cost but never received it. The cost of the service was a surprise as it was double the cost of my old 335i (I accept it was on the value service schedule)
very convenient, friendly and very helpful staff
I received a video service record once the service was completed,
Very quick, polite and got my car cleaned although I don't know why I was asked "if" I wanted it cleaned, surely it should be standard?
I was very happy with the service, although it did take a lot longer than anticipated.
the efficiency in the way the whole matter was dealt with
Service centre very convenient locally. Service environment very good. No issues with standard of service on Service pack. Service while you wait an absolute bonus - good facilities (wifi & refreshments) and very attentive staff
great service from all..
Charlie was very professional and whole experience was very smooth. Thank you.
Came back on time but car not ready. Otherwise perfect.
During my visit I raised the issue of the poor performance of my Professional Media SatNav which was not providing accurate real time traffic information on most journeys. The issue is still not resolved.
All works completed as planned.
The only issue I had was the lack of a courtesy car.
Previous purchases from Sytner BMW and VW GOLF
Note there were no issues with the customer service team. Just tainted by the above issue.
It would have been a 5 rating had I been kept better informed about how long the job would take. After 2 hrs waiting I asked for an update and was told it would be best if I went home and someone would call me later in the afternoon with more info.
Ashley Dutton was a good consultant and kept me up to date on everything
Slick service from booking to departure
All as expected.
Well if you had a bill of nearly £3k...but bmw covered me under the warranty and fixed it in 1 day....would u not be satisfied? I certainly am!
Best aspect was the gentlemen who greeted me on sight and progressed my repair.An asset to your business.
All went smoothly
Contact was excellent
Very accomodating to my needs
I WOULD ALSO LIKE TO SAY A VERY BIG THANKYOU TO JON MILLS WHO IS MEMEBER OF THE CAR SALES TEAM AT LEICESTER HE WENT OUT OF HIS WAY TO ASSIT ME WITH ACCESS TO A VECHILE WHILE MY CAR WAS BEING SERVICED AND A FAULT FIXED ON IT.
Very welcoming, super facilities, clear explanation before and after service, i was expecting worse with a list of problems however this was not the case, only negative hence the 4.5 related to the high costs compared with competition
Service at Leicester is perfect. Especially Eoin, top bloke and really switched on.
Always professional, nice surroundings to wait whilst car being serviced. Like the touch of the short video showing me tyre and brake wear.
Oil service and exhaust recall work was supposed to take whole day but I got a call saying the car was ready within less than an hour from dropping off
Took less than 90 minutes before car was ready to go. Perfect. Lady who dealt with me was quick and professional.
This was my second time at Sytner leicester and was just as good as my first,drive straight in somebody there to take your keys.You are made to feel like you are the only person that they are dealing with that day, you are always kept informed
I fell rather let down during my last visit due to feeling like I was 'fobbed off' with a problem I have with 2 wheels.
I was not satisfied at all got a video report that didn't gave me any confidence.
Because I am completely satisfied - it's expensive though.
The car was fixed and returned in time for the family holiday to Cornwall.
See above comments
The only reservation is that I was not given the new MOT certificate on the day but it was sent by post after I queried why it was not part of the paperwork handed over at the time
The icing on the cake was a video explains the outcome of the MOT which I received before I left the garage.
Completely satisfied was not awarded because I was not advised about the small courtesy car insurance charge. I was originally advised by BMW uk THAT THE WORK WOULD TAKE 2 HOURS BUT YOU ADVISED THE CAR WAS REQUIRED FOR A WHOLE DAY.
You didnt have a courtesy car for 4 weeks and then you said it was £20 per day. Come on, this is supposed to be s premium brand. I ended up cycling home....again, Ford and Vauxhall give free courtesy cars and not a 4 week wait either.
communication, courtesy car, washed vehicle returned
Easy to deal with
It was a very professional experience and the attention to detail was to be applauded .
Good staff and good service. On my last visit the service department sent me a video of the fault explaining the failure and the proposed fix, this was then undertaken and completed within the day. Excellent service.
from sales to finance, Mandy and Jack both very informative and professional
Slick process, kept informed (thought the video clip of the inspection was great), friendly and professional staff.
Easy process, efficient, nice people
For the reasons given in the previous answer
The service work itself was completed quickly and professionally, as were the interactions with the service advisor. However, I specifically asked for my car not to be washed, which was noted on the paperwork, yet the car was washed.
As above, it is impossible to be satisfied at paying over £1000 for a windscreen.
My car came back looking brand new again
Again, feel like the bookings line only understand standard issues once it's non standard they seem to struggle
Difficulty in getting a quick service slot which resulted in me waiting around 3 weeks to fix the problem
The car was obviously not checked as rigorously as BMW claim all approved used vehicles should be. The car had Bentley specific tyres on it when purchased, which were also the wrong size and not run flat. A bad experience.
Due to a problem arising that would take 3 hours to correct we really needed to move on. Unfortunately no courtesy car was available to us. I contacted the sales team across the road and spoke to Niall Quinn-Jarvis who organised a car for us. THANKS!
As above Unfortunately the problem isn't fixed yet but that's down to Bmw not you
not happy with charge on loan car that I wasn't told about only had the car for four hours and did three miles ,I was originally told I would need it for two days and they needed it back , would have been cheaper to of taken a taxi or had a lift
Well looked after at reception quick turntound
having presented the service team with an "emergency" situation, the addressed the situation diagnosed the problem and dealt with it quickly and efficiently.
The service was efficient and cured my cars problem and was returned in very clean condition inside and out.
As a long standing customer of Sytner BMW Leicester, I had my last car serviced with them. I have just purchased a 4 series convertible from them. All departments have been extremely helpful and knowledgeable. Any visit to Sytner BMW is a good one.!
Kept informed of progress of service and repairs
I have been asked several times to fill in satisfaction surveys since my service including one phone callOne survey should be enough?
Excellent all round customer service, friendly environment.Feel very welcomed with a smile from all advisors
They did everything as was required of them,they went beyond the call of duty to sort out my problems.
As noted above - good communication and excellent service delivery. Vehicle returned cleaned and serviced after a recall. Driver was polite and professional. E-mail video clip of service engineer checking vehicle very helpful.
Cannot fault them
on time very efficient very good service.
Not excpecting this kind of service from Sytners
All went toplan
No problems whatsoever.
Failed to fully paint the slight damage to door
As mentioned above. Miss sold a car and was told by the sales manager that I was basically lying and that he trusted his sales man, which ended up with me feeling dissatisfied and stuck with a car that I wasn't happy with and had to pay £300 for Nav
I always feel that it's excellent value and hopefully honest
kept informed throughout and professional and friendly service
Sytner have had my car for 3 seperate days just to replace a seat bolster under warranty! It still isn't resolved and has to go in again for a fourth day!Dirty finger prints left on my leather upholstery and door card and further damage to my seat!
Job done on time and as planned
Repair carried out and car washed thoroughly within the suggested timescale and very professional and courteous service staff.
I felt the communication with me was poor.I highlighted an issue I had with my alloys that I wanted looked at. This was ignored. When I gave feedback I was told I'd be contacted last week, I wasn't. I have been in touch again and am waiting a reply
Jaz, Jo, Jack and all of the guys that looked after me are amazing. They quite clearly are a credit to Sytner BMW, give them a BASIC pay rise they deserve it.
Overall very happy, the only reason I haven't scored the highest as although it's a very slick /friendly experience I didn't feel the handover experience was tailored to me, and it did feel a little 'done a lot' whereas to me it was a first
Top sales team have no complaints
Wasima Islam was extremely helpful, always available when I had questions and kept me updated regularly about the status of my car
This Mr G Nash writing this review. The Registration document has my wife's name on it and not as requested my name.I am not very happy about it
I couldn't have been looked after any better. Was made to feel comfortable and welcome in every aspect. Kirsty Collins was a tremendous help to me when choosing the colours and extras. She was not pushy at all, very helpful.
All the girls very welcoming made me and my son very welcome
Jaz Attwal made the whole process very easy
Very Happy with everything, my only criticism would be that the car was not delivered on a truck
see above plus when we had an issue with the Blue tooth connection one call to Liam Bailey provided the answer
Support of sales person - Mandy Blackmore
V good knowledgeable staff - keen to make a good deal
Everything was ready and handled quickly, there could have been a bit more made of the experience however, it was a little bit matter of fact.
See box 1
The dealership and the salesmen(Jacob) was very knowledgeable, Friendly and trustworthy.
Fantastic service at Sytner
Staff extremely helpful and friendly, purchase of car went through without any problems,
Because it was easy to do business and a pleasant hassle free experience.
First class service from start to finish.
Well done Niall
Jaz Attwal was brilliant.
The delivery date was set and kept too which was great. I had no problems
Excellent service from start to collecting vehicle
Excellent Customer Service
What's not to like?!
All the staff were professional, helpful & above all very friendly. Nothing was too much trouble. The sales executive was brilliant, she sourced the car & kept me updated throughout, just as she promised she would. Nothing was too much trouble.
Basically faultless, the sales person Mandy Blakemore was really helpful and made whole process seem so seamless.
Outstanding service from start to finish.
The centre had a good atmosphere. The staff seemed happy in there jobs. Everyone I had dealings with were very pleasant. Probably need to mention Jack who talked me through the finances. Again he had a great attitude and lots of patience! He needed
As above, for the same reason as I was given a very good service.
The service from Sytner Leicester was excellent and the Sales Person George Dey was first class, especially given the fact I can be hard work and difficult to please!
We went through ever extra in detail, sat in cars with the extras I wanted and was explained what it does etc. even went out side to look at different colour and interior combinations, had plenty of laughs and coffee with Roseanna she was brilliant.
The quality of experience at Sytner Leicester was uneven. Staff were friendly, and advice re: finance was fantastic. But staff were not sufficiently knowledgeable about the cars, having to look up basic info. Response time to email could be better.
Both Matt and Jaz were very helpful and went out of their way to help me with all of my queries.
Please note however that initially I had a very disappointing experience largely as a consequence of one particular individual, but equally management must take responsibility. The position was very satisfactorily rectified.
whole experience was easy and straightforward
Again great customer service working with me to get the best deal.
The salesperson was knowledgeable, responsive and communicative and was able to fully meet my needs.
Jas gave a great service with a smile and a bunch of flowers which made me happy. She provided great customer service and even after the purchase was very approachle with any questions me and my husband had. She is a true asset to the team.
100% satisfied. Jaz Attwal at Sytner BMW Leicester was excellent... totally transparent about prices, and she organised the car quickly to tie in with me handing back my Mercedes.
No pressure from the salesperson, detailed explanation of my options and kept me up-to-date during the two week wait for my car to arrive.
Same as above