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Ashley Dutton was very helpful and managed to negotiate a good will gesture from bmw for my repairs. He was polite and professional
not sure what is the difference between very & completetly
Service done very quickly. Good hosting whilst I waited
Booked for a 90 Minute service as i couldnt get a courtesy car, had to work in BMW and the service was not 90 minutes, was 120mins. For £280 i would have expected a car or a collection and drop off where it allowed me to continue with my working day.
Couldn't ask for anything more. Got everything I needed and a pleasant experience dealing with staff
Prompt accurate service with good communication throughout
If only all company's gave the service that Sytners' have provided the world would really be a better place. All of your competitors would do well to use Sytners' as the benchmark.
I was see straight away and advised how long before my car would be ready I was show to the waiting area and offered beverages by a very friendly and helpful lady.
Staff friendly. Service efficient.
I paid over £450 to get a light changed and I arrived made a payment. As soon as you had my payment I was told
Pleasant staff,quick service
I would have given 10 but did not clean interior after asking me would I like it to be done.
Well organised and professional.
Last year i had to complain to the manager because the of the poor service i received. On this occassion everything went well until we realised the car hadnt been washed. I had to bring the car back the following day just to get it washed.
Very good service overall. Friendly professional staff
Sytner Leicester do a good job and I've always been pleased with how they have looked after me.
Staff strike perfect balance between being professional, friendly and efficient. Full confidence in mechanics and engineers - seem top class.
As always, very good
All the boxes were ticked
From a customer experience point of view, I had no complaints with the service provided by the staff at Sytner.
It would have been completely satisfied however the passenger seat had been moved so far forward that I had to part the car and get out to move it back
My car came to you because it broke down and was recovered to Sytner, Leicester. I was looked after my Lisa who liaised with vehicle recovery firm and Enterprise Car Hire concerning provision of courtesy car. She was very good!
Overall I was satisfied but they could not say that they had checked the air conditioning. They just said it works.
MOT completed to time and cost.
The work was completed although it did take all day. That wasn't the mechanic's fault but maybe BMW should reassess their designs.
Same as above.
Quick, great customer service. I was able to work while I waited.
As I said before
as above with great satisfaction
Nice place to wait and especially the free drinks.
Poor level of service.
The car (FN68CNE) was faulty on delivery (08.03.19) & took 4 visits to finally diagnose and correct the faults (15.03.19; 11.04.19; 15.04.19; 17.04.19.). However, throughout the experience all staff involved were professional, helpful & courteous.
I arrived early to have a broken rear light assembly changed. It took 2.5hours to complete, to long to wait for such a simple job. The staff member looking after me was outstanding.
I was advised that my car needed a service but that turned out to be incorrect and then they would not reset the service light
As above satisfied with Sabrina who dealt with me,who gave 100% to get me a car when mine was not ready.Very polite & apologetic even when i was getting cross.
James Howitt was a great help. He kept me informed of the whole process start to finish and was impeccable with his attention to detail and my requests.
Welcome was poor, was placed in large holding area, not offered a drink, had to wait 15min to be seen by someone who was clearly very busy and therefore not that friendly. The car was washed but not dried, resulting in horrendous water marks not good
Booked in for an hour while I wait , was told on arrival just before the allotted slot that it might be 90 mins with a wash, ended up being 2.5 hours.
Time to carry out the service was longer than quoted and also cost was more than expected.
As above, lots of unresolved issues.
All well organised. Went very smoothly.
Very good job this time
Speedy and helpful
Reported a fault on the car to be covered under warranty. Dealer had car for 4 days, replaced some parts and then said fault was normal on these cars. Unable to fix. Referred to another customer car having the same problem (which was normal)
Lies, no communication and work not being done. It's got to the point when I need the service manager to take control to get stuff done (an absolute gentleman)
Normally good, but usually long waiting time, and one part was left unfit
As above. This has been the experience on the last 3 visits now.
Took nearly twiweek to fix and over a week just to get a answer what was wrong.
1. I had to return to the dealership as when I took the car out it was performing a tyre pressure reset - when complete it showed a rear tyre with only 1.6 bar of pressure.
Like cattle in the waiting area
I made an informal complaint to my service advisor, who this time round was polite and courteous. The service light was left not reset. I told her to inform management of my disappointment, i would have expected management to be in touch. But nothing
I was booked in to drop car off for a MOT at 10.30 and was told it would be ready slightly after 3pm. I got a message to say running behind so will be late. By 4pm I left my house and was still waiting at 5.55 to collect car
I was informed my vehicle was due a minor service on the phone, to then be told it required a major service when I dropped my car off. There are other reasons but insufficient characters in this filed to articulate. happy to discuss on phone.
The Software update caused all sorts of problems I was not told about.
Actual service was good and reasonably quick.
When I picked my car up it had two dents on the rear bumper which were not present when I dropped off the car. I reported on the day, chased when I got a call asking how the service went and chased again by email last week. Still had no response
As outlined in question 1, at my service property has gone missing from my vehicle, this has been raised both verbally and in writing with Sytner Leicester and a yet, no one has had the courtesy to respond to my concerns. This is very disappointing
Very unprofessional, money minded, didn't fix all the issues which mentioned. Generated additional faults in car. Asking extra money now.
Because all that was requested was carried out in the time scale agreed and I received good feedback.
Coffee and bisuits supplied whilst I waited for car to be checked and valeted
As above but when my car was ready outside didn't get key for 15 mins again to this day I don't know who booked me in as normally you are shown to a service desk and booked in etc with a designated face if you have any queries
Any issues are resolved and with great customer service.
Serviceable car went in for a recall item to be replaced and came out with a broken instrument cluster and broken indicator repeater. Obviously in the 5 week wait for the part the battery went flat and surged when jump started..?
I left my car for it's second MOT and although the service center was extremely business on the Saturday I came in, they still managed to complete my MOT, carry out a recall enhancement and return my car to me at the allocated time washed & cleaned.
All good but the scope of the extent of the prepaid service contract I entered into when buying the car is in some doubt in my mind; I though it covered service of the car for the duration of the finance deal but it seems not which makes it expensive
Time estimates for waiting for my service were accurate, even though it was a very busy day. Waiting area was comfortable and refreshments available were nice.
I was kept in the loop and communication was better
Every need met
From booking in to being the keys with a lovely clean car at the end was a very easy process
Disorganised. In professional staff.
Car was available to me much more quickly than I expected which saved me from a real transport problem occurring later in the day.
Quick responses. Dealt with my issues. Went the extra mile
Made to feel uncomfortable when querying the work that was carried out. The other main issue I had was the lack of information provided on the paper work received. Further exacerbated by how the staff member dealt with this - lack of genuine interest
Karan helped with getting a resolution, and quickly.
A good experience, everything went very well.
very difficult to get thought to the right person and my car exhaust still rattles like a tin can from cold, i have been told that is normal but my other BMW cars that have driven including 220i,118i, 235i do not rattle from cold....
Easy to book online. Received a courtesy call the day before. Efficient once I dropped it off and picked it up. Good waiting area.
With the same reasons as above
Charlie was very helpful during the work
All the staff I dealt with were very friendly and your on site WiFi meant I could work whilst I waited, but the problem I took my car in for returned 24 hours after leaving the site.
Very smooth and efficient from start to finish and was kept updated throughout the process
The car was dealt with at the time I was booked in, and finished as stated meaning my wait was not too long. Everything was carried out professionally
Didn't start work at time of appointment
Because I was very satisfied. Offer coffee and even toasted tea cake, what's not to like.
Call from you stating that service was due. Questioned this due to mileage but was told that it was due. I took time off work to keep the appointment - wasn't due when I arrived and told "it wasn't me who booked you in".
I waited for 45 minutes to collect my car, I was in a hurry as I needed to get to an important meeting. I told the receptionist 3 times that I needed to collect my car but she just left a post it note on the advisers desk which she didn't see.
We live more than an hour's round trip away and had made the journey once to Sytner's to have the door mirror checked but there was a clip that they had failed to order - an extra 3 hours to wait. Why have a special clip? Surely standardised parts!
Not answering the question
The service from the advisor was excellent, but disappointed with the arrival system. In 10 years of using Syntner for serviceing I was always impressed with the car drop off facilities. But my last 2 visits were somewhat chaotic, queue in the road!
Sytner have rearranged appointment the last couple of times
Not living in Leicester means travelling that bit further.
Excellent customer service
Do you have a no-star rating?
I was greeted and welcomed by Kinner my appointed Service Technician. He carefully checked with me the work to be carried out and provided an estimate of the job time. Upon completion he explained the outcomes to my entire satisfaction.
The sorted the issue I had, that I believe Sytner BMW Coventry created, said they would contact me on Monday, nothing, I have rung and rung but now just get hung up on when it gets put through to the service advisor and manager at Leicester.
sorted problems in the end
Good - Service was competed Bad - could not repair the Connected Drive system and could not give a date when they may be ale to. Bad - Could not find the reason why my brakes squeak so badly.
Pleased with end result however upon dropping my car off at Sytner Leicester I was asked to take a seat and wait for someone to become available, I was waiting for over an hour (after chasing numerous times) to then be told to just leave my key
Very poor. No call backs No follow ups No courtesy car No oil filter in stock.
The service and its result were fine but we did have to wait rather longer than expected when we had been told that a courtesy car might be available.
From receiving the car I had an issue with a parking sensor and despite the new consumer laws it became an argument. I've had further minor issue and found the service centre to be hard to deal with. It's this reason I've paid off the PCP.
Only somewhat because you collected my car otherwise would be worse feedback, I cannot get thro on phone!
not a good experience until a lady called Lisa Walters got involved she was very informative and helpful also stuart grubb helped sort out squeeky brakes issues
I did ask for a phone call when the car was ready to collect to be to my partner as she was picking up the car - because I was working nights. After being told this wasn't a problem I still received the phone call
Brake squeak not resolved post service even though it was mentioned on drop off
Overall very good but sometimes difficult to contact by phone
Did not like being served at the reception desk for collection and return. No privicy to discuss my service or having to use my car on three different PDq's because they did not work and the staff knew. Invoice created for the wrong car.
Struggled to get through to an advisor. Had to CC in head of business and service manager to get a response. Struggled to get updates during repair.
Service was satisfactory, staff in handover were definitely not
Provided the warranty work without being asked, car serviced and cleaned - no drama just reliable, effective and efficient - can't ask for more.
Completed when promised.
Superb service from Patrick V,and also Danielle my service advisor very much appreciated-Thanks both!!!!
The service was carried out efficiently, communication was good and the waiting area comfortable with good amenities.
It was extremely busy and only one apparent lady dealing with all the customers. I'd arranged a lift to work and had to wait nearly 45 mins to be taken. On the return journey on arrival back at Sytner I had to wait again for almost an hour to pay.
Kirsty was brilliant ! after having a really bad experience with another car manufacturer coming to see kirtsty more than made up for it.
Enjoyable crowd. Relaxed. Fun.
This is my second new car and customer service received from the Sytner Leicester was faultless.
The overall experience was enjoyable, with a friendly no pressure attitude from a more than helpful Jaz.
As already stated above, the service, friendliness, and helpfulness were second to none.
Mandy was absolutely fantastic, this is the 4th BMW we've bought from her
As soon as you walk in the door reception staff sort you out with the right person and sort you out with a drink
Really impressed with the amount of time and care put in by Joe and Kirsty in particular
Very good. Possibly more time spent on what the car has not got and also Connected Drive features
Much of my purchase was done over a long distance. Jaz Atwal at BMW Leicester recommended an offer and contacted me, remembering well likes and dislikes from our last purchase three years ago - delighted that she remembered these preferences!
I had asked that badging on the tailgate be deleted. It was not when I got there so had to arrange for it to be done when I was due to pick it up. Thats why I have only given 4
Good handover of the car would only come back if jas is still working their previous visits the guys do not keep intouch
Please see above
Excellent service, friendly team , attentive but no pressure.
I loved the service I received I am very grateful to even have a vehicle as good as this. Thank you to everyone
Sales agent was very attentive and was able to sort out everything very quickly, staying until after normal closing time to complete the deal.
Because they now know me, and know what I expect from a dealership, and the car I purchase. We have a great relationship and will buy again in around 24 months.
Very helpful young lady
Quick turn around good customer service and good deal
Excellent customer support
Thanks Liam Bailey
Dayle at the meridian branch was absolutely amazing. Nothing was too much trouble for her. She kept me updated constantly about my new car. Dayle if I could give you 10 stars I would. You made the experience fab Thank you so much for everything.
Very impressed with the performance and quality of the cars but overall the service from Jaz Attwal was second to none.
Even though there were minor issues with the car Jacob made sure these were taken care of throughout the process whenever convenient for me ensuring I wasn't ever off the road as a result
Got the car I wanted at a good price
Process was very easy and enjoyable from start to finish.
I was looked after very well from start to finish. Thanks to Greg and Liam who helped me through the process and proved very accomodating with my needs around the car options I was looking for, prices and overall customer service.
Ms Jaz Atwal , customer adviser at BMW Sytner Leicester has been professional and knowledgeable.
Great service from the team
Apart from the finance department I would give them 0 I am still waiting on a email from them ?? the finance department
Staff very helpful and professional
My sales executive (Niall) at Sytner Leicester is helpful and competent and always deals with me in a respectful and friendly manner. He takes time to talk me through the options available to me and to make sure I am satisfied with the outcome.
Very well service
Liam who looked after me was a real gentleman and went that extra mile to please me.
Helpful and accommodating staff across the departments. Left in peace to look about.
Our sales person was very personable and informative.
Excellent staff only to happy to help. I have a young family, two children under two, who were both entertained and spoiled by staff. Nothing was ever too much and made me feel valued.
Professional service throughout the process from initial phone call to handover
No issues, was kept updated throughout the process
Service fantastic and great value.
We were always advised of the details of our purchase, i.e., exactly what date it had been dispatched from Germany and exactly when it would be ready for us to collect our new car.
Liam was very helpful and kept me informed throughout the process
Professional customer service, polite and kind staff
I was kept informed at all times and everything was explained in full to me.
Sales man was great ( Jacob Heath )
Denil was the only person approached me in the dealership and he looked after me until I drove away in my new car. Fantastic customer service and definitely benefit for Sytner and BMW UK. Absolute legend. Thank you
When through all items thoroughly and explained
As above, Jacob Heath made the whole experience from start to finish a pleasure.
Was updated with delivery regularly
Sales service was excellent. Didn't feel Finance tried as hard as last time to get me a really exceptional deal.
Just went smoothly
Nothing is to much trouble
everything sorted for me and delivered to my home.
Some minor wash blemishes remained and the windows haven't been cleaned properly internally leaving reflective marks in bright sun.
Jaz Atwal again took great care of us. She kept me updated on the progress of my order and was brilliant when we came to collect the car
Exceptional service for the whole end to end process.
The handover of the car was all a little rushed due to time constraints. We were missed sold a car another car was found with a different spec. But due to this error we are close to the end of the month in which the car needed to be sold to get deal.
After visiting many showrooms and testing many SUVs, Dayle from Sytner provided detailed information across the range of BMW models and an excellent service which enabled us to make the decision to purchase the X4.
As outlined above, the customer service we received from Jake Heath throughout the process was exceptional. He's an asset to the dealership and the BMW brand.
Very good service from Liam and Jay, professional and helpful.
There was delays due to recalls but this was out of the salesperson's control and at all times the sales person did everything humanely possible to ensure we did not suffer as clients which was lovely
I would like to thank Jacob Heath and Jay Cullen for the exceptional service that was provided. From start to finish the communication was excellent and really prompt. Answered all my questions. Jacob Heath, asset to BMW. 10 on 10
Love the car
Every request was dealt with and we were listened to