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From being greeted as I stepped out of my car to receiving it fully cleaned at the end of the service, nothing was too much trouble.
The car was supposedly in service for one day but was in for actually 2. It would have been nice if I had been offered courtesy car or transportation from Leicester. I had to wait till Saturday to pick up my car to avoid taking a day off work.
a good experience
I can't fault Sytner's friendliness and efficiency.
Staff were polite and efficient.
Service was good the cost was expensive for a3 year old car and a mini
Quick, prompt, timely service that far exceeded expectations on the day.
Most things were handled and repaired to my satisfaction with the exception of a continual brake squeak.
Everything handled professionally and I was kept updated
Still unhappy with wheels and communication
Was kept informed about throughout the whole experience
Good customer service, very clean workshop, nice relaxing waiting room, however price quoted at time of booking which was shown on web and confirmed on arrival for front disc and pads was £349, on completion of work Sytner said price should be £620
The service was premature on time as my vehicle flagged it such. Otherwise perfect but seemed pricey. The description by the trade of an oil service could be improved to reflect the breadth of the work to suggest better perceived customer value.
As above - only MOT
First Service carried out speedily while l waited.BMW allowed the service to sensibly go ahead on the last day of October rather than having to wait until November
Always very professional. Quick and efficient.
Professional, efficient and courteous service
Car has been in twice to Sytner, both times I've had to send the car back before driving off because of poor quality work.
Bought a great car
High standards of service
Carried out with the minimum of fuss.
efficient, cheerful organised
went above and beyond to help me out
I bought my car from Sytner Leicester whom have always been helpful. They have always given me excellent advice and accommodated my needs.
Work completed on time and I was keep informed of progress
everything was explained properly
I can't fault anything. Everything was completed to a good standard
Very responsive and friendly service.
Friendly, efficient service
Personnel handling my visit very informative and caring
Everything done efficiently and cheerfully
Excellent customer service
Collected my car with side front light failures code 00131 and 00132 not resolved, front wiper blades smearing (which I suggested replacement on dropping car) + oil leak from engine unresolvedYou want BMW from service to be faultless
Went in for an MOT - good service and on time
Everything fine apart from the estimated wait time for a clean. It ended up being twice as long and ran into peak time on the roads.
The service experience met and exceeded expectations
They carried out the work and gave the car a full check up and a free wash
Booking the service, arrival and reception were very good, the waiting room and facilities were excellent I never thought I would be there that long.Just the length of time to complete the job and get my vehicle back.
Everything went smoothly
Goodwill provided to support over £4000 of repairs to the vehicle, which was reduced to barely 20% of the original bill
The reason for attendance was nothing more significant than an MOT Test and an end-warranty check but, as usual, I received friendly, efficient and professional service from Rob Murkett who kept me updated during the day.
Car had a rare fault with coolant pump and even though car was just out of warranty they contacted BMW and agreed to do it under warranty without me having to ask.
Car was Booked in for a road test which was not carried out until I requested this to be done to test car.
Proactive, quick and easy service from friendly people.
on arrival welcoming staff, nice waiting area with complementary drinks, kept informed on progress by a dedicated service consultant and all work including cleaning of the vehicle completed ahead of schedule - just completely hassle free
Good service received with regular updates. Disappointed at lack of courtesy car availability.
Great service from start to finish . When I got the Car back it was like New . Service representative was polite and helpful and answered all my question. Even the coffee was good , Top class service overall
Issue with noise at 70mph not rectified, found damage on the car after collection. Good service area, tidy and classy.
Initial booking was mistakenly put in on incorrect day by service adviser so had to re-book resulting in inconvenience.
Service was carried out as requested in a timely manner & dealt with by friendly professional, knowledgeable staff
Nothing to fault, friendly service.
The process was well handled
My car was collected and delivered back by a real nice gentleman. Robert in the Service team rang to give me an update and the car came back valeted although the inside had not been cleaned!
Its always a pleasure visiting Sytner Leicester The only thin you could improve is your Wi-Fi connectivity Not great
It took too long for the underlying fault to be diagnosed. The support and workmanship was very good. It would be helpful if cars could be dropped off/collected earlier and/or later than the core opening hours.
Everything went as planned with good communication
same reasons as previous answer
Very courteous, supportive and clarified all the activities that were carried out.
quick efficient, no waiting which is unheard of in my service experience for cars!
Got some answers but other questions left unanswered
Because we were treated very well by a courteous young gentleman
Polite and professional service
staff polite and easy to deal with
Cannot fault the service in any way - and am quite discerning when it comes to customer service.
Jay, a service administrator knew who I was as soon as the car pulled up. Informed me what was about to happen to my car, how long it would take and introduced me to the service waiting area where I could avail myself of refreshment. Brilliant!
On collecting the car it displayed 170 miles to next service i discuss this with reception and told it was a break sensor fault but the car was completly safe has it had just passed mot car returned following wk were kit was found to be 1 worn pad?
I booked in my car for a normal service, and i rang to check what that would cost. But when i got my car into the centre i was hit with an invoice that was twice the amount quoted on the phone. the way it was presented to me made be kinda obliged ...
Staff friendly and efficient.
good customer service
Was satisfied with the work that was done and the feedback given.
I know there is a production line and pressure to do more for less but I've had too many nigling issues that require me to come back to have them sorted. Is it the car or the servicing? Seems like one fix introduces additional problems. frustrating.
All round A1 customer service by a highly professional and accommodating Team!
If you could've provided a courtesy car it would've really helped being it's over 30mins from BMW to where I live
Quick easy to book
Had a recall letter , dealt with quickly and efficiently
job done swiftly, kept informed car returned early and cleaned well
Always dealt with Lisa at services and Toni accross the road
Everything happened on time and in line with expectations
As above and they persuaded BMW to pay for the part
Car returned nicr and clean
Because I had no problems at all
Everyone is very polite and helpful
Job well done
Friendly staffClear discussion and necessary informationGood service completed on time.Value for money service
Stuart Grubb the Master Technician at Sytner Leicester was professional and went that extra mile to ensure that the issues I had with my Z4 were resolved. He provided constant updates and is a real credit to your company.
Very proffessional but also show humility.
Consistent service over the years
Need to take car back to dealership to have next service display adjusted as left as was before service
Very friendly atmosphere and good feedback on service carried out
Work done in the quoted time. A follow up call I had with the department was well handled.
Excellent sales and customer service team
Everyone is very friendly and helpful, the service itself is always fantastic too.
My cars problem was solved.
Very professional and take care of customer
Polite staff, good choice of service dates/times available to me
See my statement from recommending to friends
Arrangements for servicing were efficient and on time
Car drives smoothly
As mentioned, this particular service experience was good but historically it has been frustrating to deal with the Leicester location.
No reason not to.
Very efficient and stressfree
Perfect! Friendly staff and great service from Nick
I could not have asked for any more
All the BMW staff were courteous, efficient and very professional
They always made me feel welcomed. Their customer service and work standards are unparallel. Importantly, Sytner gives me peace of mind that my car is in safe hands.
Everything on time
They communicated well and did the job within the estimated time
It was straightforward and hassle free and done within a short space of time.
Was made welcome as soon I drove my car for services.
Charlie had sorted everything even though it was a small service, a car was provided and he located a replacement foot mount for the clutch peddle.
Easy drop off and pick up. Lovely that your car is washed before collection. I had booked in for a main service when I only needed brake fluid change and they told me this rather than let me pay a lot more
Excellent service from Sytner
Service & approach to customer satisfaction were also outstanding.
The service from Jaz Attwal was brilliant from beginning to end. She represents the brand well and was always willing to answer questions and deliver on her promises... even when she wasn't well!!
4 car I have bought from Sytner Leicester. always under my needs and budget and work hard to get the best deal possible for me.
Niall Quinn, the sales guy, was excellent.
Yes, very satisfied, process is a little slow because of the paperwork, but I believe this is changing to an electronic version.
Looking at the cars available,having a test drive and choosing the important things we wanted on the new car was much easier than expected,due to the efficiency of Mandy Blackmore.
My only negative was the coffee could have been stronger, we like a strength 7 coffee, which I know most people don't.
The speed & delivery was on time
I was able to afford a car that was much better than I thought my payments would cover and having 0% made it my worthwhile not to go elsewhere. Plus the sales person was helpful (Liam Bailey) and very polite and always tried to answer any concerns.
The whole process from my initial meet to picking up the car was fantastic. Jaz turned what could have been a stressful process into an enjoyable and exciting process.
Liam the sales executive went the extra mile even picked me upFrom the station.
Score only applies to the New sales team
Everything went smoothly, and the one problem I had, Jaz was on it with a solution straight away
Honest straight forward explanation and not to much pressure
If i spent a little less then would have been higher!
Car was delivered and ready when I was told it would be, I received a courtesy follow up call a few days later where I had identified an issue with the car and I received a prompt resolution to the issue.
Again, Wasima was very friendly and welcoming. She didn't push me into the sale but rather advised me with what is best. The reception staff was polite and looked after me well whilst Wasima was finishing off with another client.
My first visit to the dealership was a complete failure, had to wait 50 minutes after checking in at reception then just walked out. After leaving a feedback i was called and offered an appointment which was successful.
Totally satisfied with the excellent service provided by Kirsty.
Mandy was fantastic. Vehicle looked great when I collected it
Jay Cullen and Wasima Islam were very professional throughout the Purchasing and Delivery process.
Made feel very welcome and nothing was too much trouble. Niall the sales guy very helpful and responsive.
Great welcome friendly service
Handover was achieved in a professional manner
I would have given 5 stars, however the Display Key was not available when I took delivery; seemingly it had been "lost" when the vehicle was transferred from another dealership. A new key was supplied 10 days later; this did influence my rating.
Great staff at Sytner, Leicester, special mention to Wasima Islam, who made sure everything ran smoothly right up to and including collecting the car.
Was a long wait for my m140i because of the interior update but I was kept up to date regularly by Jaz Attwal who was brilliant getting my car upgraded to a shadow edition because of an error on the Bmw system. Much appreciated.
Was kept informed during the entire process
Very happy with the service. Staff are very welcoming and you and kept informed about what is going on at all times. A special mention to Mandy Blackmore and Joanne Vessey who looked after me and everything brilliantly - nothing was too much trouble
simple, I got everything I asked for, very impressed with the staff that handled my sale.
Kirsty was dealing with us. She was very helpful and would ring us every week to give us updates so it was nice of her.
Jaz Attwal was fantastic and quick to answer my many questions. She organised the delivery to fit in with my calendar perfectly and made the handover a great experience for both me and my children. Tom was also excellent in organising Gap insurance.
All staff I spoke to, from the reception team to the way Niall looked after me at all points of the process were excellent.
The whole car purchase and finance process Jas Attwal took me through from completing the paperwork to the day I picked up the car was faultless.
See above answer
What an experience I felt treated like a VIP the car was presented in lovely surroundings it was an experience I will not forget down to the bow on my car to the beautiful bouquet of flowers
Somewhat disappointed when I paid a deposit on a new X3, only to be told on the Monday that the vehicle was not available. Another vehicle was located, however certain functionality was advised to be all included in the price, but was not.
I didnt actually visit the BMW centre to purchase my vehicle, but they kept in regular contact and delivered the vehicle to where I live!
Everything was straight forward and dealt with quickly
Friendly staff making the purchase a pleasant experience
I have the car i want. Although i didnt get it at the offer advertised however the team gave me my car i am now happy with
Everything was professional, friendly and trouble free
Wasima at Sytner Leicester ensured a very smooth BMW centre experience and was very communicative during the whole process.
Again, our experience was excellent due to the staff at my local dealer
Kept informed of progress during ordering processCar was made available earlier than anticipated delivery daye
Polite, friendly and professional
Overall very happy, the only reason I haven't scored the highest as although it's a very slick /friendly experience I didn't feel the handover experience was tailored to me, and it did feel a little 'done a lot' whereas to me it was a first
Jaz, Jo, Jack and all of the guys that looked after me are amazing. They quite clearly are a credit to Sytner BMW, give them a BASIC pay rise they deserve it.
Wasima Islam was extremely helpful, always available when I had questions and kept me updated regularly about the status of my car
This Mr G Nash writing this review. The Registration document has my wife's name on it and not as requested my name.I am not very happy about it
Top sales team have no complaints
I couldn't have been looked after any better. Was made to feel comfortable and welcome in every aspect. Kirsty Collins was a tremendous help to me when choosing the colours and extras. She was not pushy at all, very helpful.
Very Happy with everything, my only criticism would be that the car was not delivered on a truck
Jaz Attwal made the whole process very easy
All the girls very welcoming made me and my son very welcome
see above plus when we had an issue with the Blue tooth connection one call to Liam Bailey provided the answer
Support of sales person - Mandy Blackmore
V good knowledgeable staff - keen to make a good deal
The dealership and the salesmen(Jacob) was very knowledgeable, Friendly and trustworthy.
See box 1
Everything was ready and handled quickly, there could have been a bit more made of the experience however, it was a little bit matter of fact.
Fantastic service at Sytner