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Never washed car
Theres no urgency, slow service
got the job done first time
I was looked after really well and the staff are so friendly. I was kept updated on the progress of my car as I had to wait.
All round staff, professional, with the right attitude.
Slick process and organised.
I left my very thin jacket in reception. When I called they confirmed they had found it. When I asked if they could please pop it in a jiffy bag and post it back. They said I would need to pick it up. So I will have to make 50 mile round trip now!
What you sorted for me was great but I still have unresolved issues with the bmw app.
Courtesy car sorted for the day was perfect for my needs even when the automatic I required wasn't available another vehicle sorted with no fuss
The whole service system is very efficient
MOT due but I was unable to drive my car as I was recovering from a new hip. My car was collected and returned the same day . MOT and cleaned at a cost of just the MOT . Excellent service
Service took longer than 90 minutes
What needed doing was done. The lady who dealt with us was good and understanding and professional with us. We had our vehicle tracking done but we suspect the car has already returned to normal. Not sure if we have wasted our money on this
BMW took 5 days to complete
It would have been a 5 if resolves in the first instance
Appointment arranged for a covenient date/time for me. Exceptional sevice whilst on-site aiting for my vehicle. Work completed witbin timeframe indicated.
There were no real issues apart from the lone car only having 14 miles of fuel in it. Not good at all!
Everything done in reasonable time with good communication
Everything done on time and kept informed throughout
Always feel they are looking after you
Very good service from entry into the drive thru.Great smile from the lady and very good service from all.
Always on hand and happy to help
Unannounced visit but quickly dealt with
Because theh car stank of petrol when I got it back, and I was called up to ask if everything was ok, I complained about this, and nobody hs got back to me
Within 24 hours of phoning for an appointment they had sorted the problem that Sytner Tamworth had failed to sort in two visits
Because everything was spot on.
recent visit I was not entirely happy with due to reasons I provided back on the back of £4K accident repair work undertaken and then finding out additional work required that made MOT failure and I then had to pay for incurred costs
Jacob Heath was very helpful
The initial experience of the service was disappointing and not to your usual standard. However after raising concerns, the problem was swiftly and very well resolved by the manager stepping in to sort the problem out.
Sytner are great and treat you like royalty and try hard. But they cant fix my rattle. So cant give full marks.
I was very happy with the service.
Said over the phone that one of the nearside rear tyre was wearing quicker than others and was told that they had been replaced in Oct 17, was advised to bring the car to the garage. I got there was told only the NSR was replaced, time wasted
Experience was satisfactory up until collecting the car, senior management resolved all issues on the car, the overall experience was let down when collecting the carfirst thing in the morning is a manic time, but this shouldn't affect customers
Wrong part was delivered entailing an overnight delay while the correct part was delivered. A courtesy car was provided.
Normally I am completely satisfied. The only reason I am not on this occasion relates to confusion over delivery/collection arrangements for the replacement car. It was all satisfactorily resolved but there were some twists and turns on the way!
The experience was positive from booking to survey, for could do lets surveying
Very helpful and professional friendly service
Car work done in a timely manner
Full confidence in the guys knowledge and service is like the RITZ ;-)
The cost of an oil change is too high. Expecting full list price on oil is unrealistic in todays world.
vwey professional, and it was carried out really quickly
All was fine on the day but the service schedule was not reset, so I got an annoying message every time I restarted the car.
Didn't fix my remote control/key problem. They just charged me for a new battery.
Fast and friendly service, have used Sytner several times and always received great service
During the MOT a safety issue was discovered by the technician. Although he recorded the defect I was not made aware of it, in fact I was told my car was fault free which was not correct. This exposed me to a potential safety issue.
I urgently required a courtesy car on the day as my lift cancelled. I called in the morning and Ashley called me in the morning and kindly arranged a courtesy car for me on the day. I was pleasantly surprised and grateful. Thank you.
Quick and efficient - kept updated during the work - vehicle always cleaned and spotless on return - if Carlsberg made garages....
Quick, efficient and easy
Always friendly, courteous and efficient
As per previous answer
Can not fault the service
I felt this was the correct result for my visit !!!!
Very helpful and constant communication
Very good service collect the car and return suits me. Good advise regarding overall check out and repairs.
Arranged a service as it was due in 2,000 miles although it booked in for this
Service provided was generally good, but not resolved tyre pressure sensor issues during very cold weather
Helpful staff- fast and efficient service
All good with the saes and service sept, not too impressed with the valet team - car came back to me filthy and had to be done again, I am aware they don't do a full valet but the car was filthy
My service light is still on following my service a few weeks ago which is frustrating
Very satisfied with the service
Problem handled quickly and effectively. People always courteous and do what they say they will.
Handover of car in the morning was excellent. Picking it up I had to wait half an hour. Excuse was the person dealing with me was busy. Couldnt someone else do it ?
Always well treated at Sytners Leices
There was no courtesy car available. I had to pay enterprise £30 to hire a car for 3 hours.I was also advised that bmw would need my car all day. So i planned my day to suit. Then to be called at 12:30 and be advised that my car was ready to collect
Good service staff make you feel good
Done very well but did require an overnight stay for the car
Always attentive and courteous service.
I trust BMW workmanship.
Everything was done without issue
Very easy - pretty much a case of me ringing up and BMW do the rest, bar bringing the car in.
As per previous answer.
The fault was identified as a recurrence of a previous fault from December 2016, a faulty exhaust camshaft sensor. The part was replaced FOC and I was only charged a minimal amount for labour. The service provided was excellent.
Always great service
As stated in the previous section I had to leave my car overnight.
I am sorry to say this and I have debated whether to or not. The chap that dealt with was very professional and good. Firstly no video. There was a very minor shake at 43 and 80 mph after your messing on the way home and since all the time now + + +
Good drop off. Service and mot took about the right time I was quoted.
I was kept informed at all stages, Rob in service was polite, friendly, and professional
Great customer service
I was satisfied, but do think operationally expectations could be managed better around timings. Eg. car came into garage at 8.45 and it had not been looked at until 4.00, eventually getting an urgent call at 4.45 to collect although it was not ready
Brilliant every time I visit, always kept up date on the cars progress and when its ready to collect the added bonus its always come back to me a lot cleaner than when it comes in.
I can not remember the gentlemen that dealt with myself on the Friday, however I said to him I did not want the mini, and he kindly told me not to worry and offered me his company vehicle for the day. Very greatful, that is good customer service!
As above. The current service was satisfactory although communication was not good in terms of informing me of the progress of the work on my vehicle. The main issue relates to my comments in the above box re a significant fault.
Felt that Rob turned round a negative experience into a positive,
See answer above. I don't see why I'm paying so much for a routine service.
Seemed disorganised on this occasion. Had to queue to drive into service centre, then had to wait over half an hour to check my car in, although staff didn't seem busy as some were just standing around. Not up to usual BMW standards.
Polite, honest and has the customer at heart. Willing to discuss with HQ undertaking work just outside of warranty where faults should have been picked up earlier
The service centre has a warm and welcome atmosphere. The initial greet was friendly and helpful and then the waiting area was comfortable, practical with free coffee etc and a viewing gallery of the servicing bays, which were akin to a sterile lab.
They even washed and cleaned my car inside and out, it was a pleasure to get back in my car
Excellent experience throughout
I wasn't offered anything special and have to force the issue with you guys sometimes. I know a lot about cars and especially these cars. Sometimes listening to your customers is invaluable we know the problem before you guys do sometimes.
Part required not in stock so had to have hire car over weekendHad to wait 1 1/2 hours after vehicle was supposed to be ready on the Monday
They did a very good job
Having dropped off my vehicle the previous evening, I expected the work to have been completed by 1pm the next day to enable me to pick up the vehicle. This was also made known at the time of booking, a month earlier.
Service is always professional & quick. Expectations are always well managed.
I was well looked after.
Completed everything for me and kept me informed
Did everything required, kept me informed, highlighted future works I.e pads & disks and handed the car back after a curtesy wash.
The first day I contacted the garage, I left a message for the service manager but no one returned my call.The next day I had to chase the matter up again over the phone before eventually someone rang me and gave me an idea of what was happening.
They passed my cars mot with a wheel nut missing
Prompt, efficient and friendly.
Had to wait an extra day for part to be delivered, so minus 0.5 stars
All excellent on the day
Price quoted for brake pad replacement was high enough to suggest they were gold plated.
Great quality of service provided by Rob Murkett
Very pleased, liked you we're working nights on good Friday
Great customer service
I was delighted with the service from Sytner Leicester. They were a pleaseure to deal with and have restored my faith in BMW after a very bad experience at a different dealership.
It wasn't a service. I just needed a plastic cover for my tow bar thing.
I had my car serviced and it was collected as i always do. Only this time when the gentlemen returned the car it was filthy dirty and damaged to the front bumper. Unfortunately i didn't inspect the car until it was re-cleaned over a week later.
Good quality service. Happy with the work that was completed
Owen was very helpful under the circumstances
Service and communication was excellent
The repair was carried out in a timely way and we were kept updated.
Unfortunately curtesy car was terrible
they did not give up until fault was sorted
Attentive and quick
Faulty rear windscreen fixed
Refused to clear the service indicators if I didn't take the Vehicle check as part of the service at a cost of £68.Audi do not charge for a vehicle check
Very polite and knowledgeable.
See above. When complained told it was due to software resets. Would have been helpful to be have been warned before service.
Polite and knowledgeable
Again it was the cost
I was kept informed at all times what was going on.
I waited a long time (I was warned of this) but was kept informed of progress. Good drink/ snacks. The waiting area is very blokey.
We were disappointed that we had not had a reminder of our appointment day and time. It was only by chance that I rang the centre on the day when we were then reminded that we were late, after discussion we took the car straight over.
As above. There was a slight delay on collection but nothing significant.
As above and because while waiting I was offered a hot drink plus toasted tea cakes!!
MOT carried out to the timescale stated. Car cleaned. Somewhere nice to sit with refreshments whilst waiting.
everything that needed to be dealt was.
Met all expectations
Was treated with respect and listened to. Great service for Daren
As in the first comment. Friendly welcome and efficient work completed.
Pretty quick and supervisor answered some specific questions that I had, but wouldn't let me explain to mechanic a particular issue that I had
Score would have been higher if the pick up process had been quicker and slicker
Whilst luckily no long term damage was caused to the car it was inconvenient having to return to the garage, I had defer other things that I had planned to do.
Very welcoming, kept me well informed and explained any queries I had effectively.
The Paint service Managers -Reuben Abbott & Adam Harvey were particularly excellent in dealing with my issue
Sorted out my problem quickly
Dealt with the quote quickly
The only criticism is around collection, its so easy to drop the car off and you have a booked slot. But when you come back to collect its not booked so often you are left waiting for a service contact to see you and take payment etc.
Great service and handover by stsff
Third car purchased from this showroom. Like their style and presentation.
service from Mandy was second to none, nothing too much trouble. very pleasant attitude.
My every need was taken care of.
Jaz was amazing, couldn't do enough to help us.
efficient and responsive salesperson, easy to deal with
I had just come in to have my car series 3 MOT and came out buying a new car !! Neill always seems to know my requirement and is always able to come out with a car that I want !!
We are very happy with our experiences and very happy with our car.
Fantastic door to door delivery and very good explanation on how controls and Compter works.
Mandy was brilliant. She helped us to achieve what we wanted at a price we could afford. She was an ambassador for BMW without being pushy. The service was really professional and we felt well looked after.
Nice dealership experience the excellent sales team
good comms from Jay and Mandy
Paying attention to the customer (me) but without pressure- friendly and knowledgeable.
Again great service form harry and the team
made the process run smoothly and efficiently
The young lady who dealt with us, Kirsty, went the extra mile to help us throughout.
Sales executive Jaz Attwal at Syters leicester was brilliant, really helpful and kept in constant contact throughout. Would go above and beyond to try and accommodate me.
Car met my requirements.
I cannot fault the service I received
I am very pleased with everything to do with BMW, from the cup of hot chocolate and my favourite biscuits to the clean showroom to the professionalism of your top saleslady, Im absolutely satisfied, thank you x
It was fast, easy and I got what I wanted
Agreed the price and i was updated on arrival several times.
Niall was professional and friendly, he responded to all my queries very promptly.
Good service and attention
I think that Sytner BMW Leicester are an excellent dealership to deal with. I arranged the purchase off my new car remotely as I live 80 miles from the dealership. The whole process was incredibly smooth and I was looked after really well.
car was delivered quite fast
Mandy handled the sale professionally but was personable, i would highly recommend her as a sales person. I would happy have future sales conversations with her Thank-you Mandy. A credit to this BMW centre!
There was issues with sorting the nav system but we were kept informed and was sorted as soon as it could be
Excellent all round experience helpful staff that's why we keep returning for our cars
The Sales Executive spent plenty of time showing me around the vehicle and how to set things up, brilliant. My only minor negative is that there was no special unveiling like I'd experienced elsewhere.
Liam the sales representative is a very fantastic lad. He helped me through from the start of my purchase to the pick up day and still call me to find out how Im getting on with the car
Did seem to wait some time before being seen however did expect as a lot of cars being handed over as it was the 31/01/18
Great service from start to finish.
I have used Sytner Leicester for 10+years there service is first class.
I could find nothing to fault, even the coffee was excellent !
Super clean good service and good coffee.
No issues from start to finish
Excellent friendly and professional service.
We made an initial appointment and Jaz secured the car and we paid our deposit.The car was deliverd on the date given.
It was all completed professionally
Everything done on time. Service was good, staff friendly and welcoming.
I was very satisfied because jaz attwal keep me in touch were my car was and when it was deliverd 10 out of 10
Sytner Leicester are professional. Great experience with the sales agent - Jaz Attwal.
Jake at Leicester Sytner was excellent
Have purchased lots of cars over the years - Nial is pleasant and easy to deal with
Mandy Blackmore is amazing, very informative, helpful and a genuine lovely person
The salesman drove to Coventry and drove the car to myself so that I could get the car sooner as I was away with work and struggling to collect the car on the collection date.
I was kept informed throughout the sales process by Jazz, my car looked amazing when I collected it and the customer service from her and the team was brilliant.
See answers to previous questions.
Great staff who were knowledgeable and listened to what I wanted. They weren't pushy - just helpful. The Leicester showroom is great too.
over the moon, ecstatic , again felt welcome
The Service from Jaz Attwal is exceptionally good and has convinced me to enter into a long term agreement with BMW for leasing 2 cars.
Staff made it a very pleasant experience