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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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QUEEN UK EXHIBITION TOUR TO VISIT LEICESTER BMW

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business
  • Years in the company

Debra Zawadzka

General Sales Manager
  • Years in the company

Peter Kirby

BMW Used Car Sales Manager
  • Years in the company

Leanne Gardner

BMW New Car Sales Manager
  • Years in the company

Matthew Doar

MINI Brand Manager
  • Years in the company

Kristian Coe

Aftersales Manager
  • Years in the company

Dave Eaves

Parts Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Never washed car

Service

There’s no urgency, slow service

Service

got the job done first time

Service

I was looked after really well and the staff are so friendly. I was kept updated on the progress of my car as I had to wait.

Service

All round staff, professional, with the right attitude.

Service

Slick process and organised.

Service

I left my very thin jacket in reception. When I called they confirmed they had found it. When I asked if they could please pop it in a jiffy bag and post it back. They said I would need to pick it up. So I will have to make 50 mile round trip now!

Service

What you sorted for me was great but I still have unresolved issues with the bmw app.

Service

Courtesy car sorted for the day was perfect for my needs even when the automatic I required wasn't available another vehicle sorted with no fuss

Service

The whole service system is very efficient

Service

MOT due but I was unable to drive my car as I was recovering from a new hip. My car was collected and returned the same day . MOT and cleaned at a cost of just the MOT . Excellent service

Service

Service took longer than 90 minutes

Service

What needed doing was done. The lady who dealt with us was good and understanding and professional with us. We had our vehicle tracking done but we suspect the car has already returned to normal. Not sure if we have wasted our money on this

Service

BMW took 5 days to complete

Service

It would have been a 5 if resolves in the first instance

Service

Appointment arranged for a covenient date/time for me. Exceptional sevice whilst on-site aiting for my vehicle. Work completed witbin timeframe indicated.

Service

There were no real issues apart from the lone car only having 14 miles of fuel in it. Not good at all!

Service

Everything done in reasonable time with good communication

Service

Everything done on time and kept informed throughout

Service

Always feel they are looking after you

Service

Very good service from entry into the drive thru.Great smile from the lady and very good service from all.

Service

Always on hand and happy to help

Service

Unannounced visit but quickly dealt with

Service

Because theh car stank of petrol when I got it back, and I was called up to ask if everything was ok, I complained about this, and nobody hs got back to me

Service

Within 24 hours of phoning for an appointment they had sorted the problem that Sytner Tamworth had failed to sort in two visits

Service

Because everything was spot on.

Service

recent visit I was not entirely happy with due to reasons I provided back on the back of £4K accident repair work undertaken and then finding out additional work required that made MOT failure and I then had to pay for incurred costs

Service

Jacob Heath was very helpful

Service

The initial experience of the service was disappointing and not to your usual standard. However after raising concerns, the problem was swiftly and very well resolved by the manager stepping in to sort the problem out.

Service

Sytner are great and treat you like royalty and try hard. But they can’t fix my rattle. So cant give full marks.

Service

I was very happy with the service.

Service

Said over the phone that one of the nearside rear tyre was wearing quicker than others and was told that they had been replaced in Oct 17, was advised to bring the car to the garage. I got there was told only the NSR was replaced, time wasted

Service

Experience was satisfactory up until collecting the car, senior management resolved all issues on the car, the overall experience was let down when collecting the carfirst thing in the morning is a manic time, but this shouldn't affect customers

Service

Wrong part was delivered entailing an overnight delay while the correct part was delivered. A courtesy car was provided.

Service

Normally I am completely satisfied. The only reason I am not on this occasion relates to confusion over delivery/collection arrangements for the replacement car. It was all satisfactorily resolved but there were some twists and turns on the way!

Service

The experience was positive from booking to survey, for could do let’s surveying

Service

Very helpful and professional friendly service

Service

Car work done in a timely manner

Service

Full confidence in the guys knowledge and service is like the RITZ ;-)

Service

The cost of an oil change is too high. Expecting full list price on oil is unrealistic in today’s world.

Service

vwey professional, and it was carried out really quickly

Service

All was fine on the day but the service schedule was not reset, so I got an annoying message every time I restarted the car.

Service

Didn't fix my remote control/key problem. They just charged me for a new battery.

Service

Fast and friendly service, have used Sytner several times and always received great service

Service

During the MOT a safety issue was discovered by the technician. Although he recorded the defect I was not made aware of it, in fact I was told my car was fault free which was not correct. This exposed me to a potential safety issue.

Service

I urgently required a courtesy car on the day as my lift cancelled. I called in the morning and Ashley called me in the morning and kindly arranged a courtesy car for me on the day. I was pleasantly surprised and grateful. Thank you.

Service

Excellent service

Service

Great Experience

Service

Quick and efficient - kept updated during the work - vehicle always cleaned and spotless on return - if Carlsberg made garages....

Service

Quick, efficient and easy

Service

Always friendly, courteous and efficient

Service

As per previous answer

Service

Can not fault the service

Service

I felt this was the correct result for my visit !!!!

Service

Very helpful and constant communication

Service

Very good service collect the car and return suits me. Good advise regarding overall check out and repairs.

Service

Arranged a service as it was due in 2,000 miles although it booked in for this

Service

Service provided was generally good, but not resolved tyre pressure sensor issues during very cold weather

Service

Helpful staff- fast and efficient service

Service

All good with the saes and service sept, not too impressed with the valet team - car came back to me filthy and had to be done again, I am aware they don't do a full valet but the car was filthy

Service

My service light is still on following my service a few weeks ago which is frustrating

Service

Very satisfied with the service

Service

Problem handled quickly and effectively. People always courteous and do what they say they will.

Service

Handover of car in the morning was excellent. Picking it up I had to wait half an hour. Excuse was the person dealing with me was busy. Couldn’t someone else do it ?

Service

Always well treated at Sytners Leices

Service

There was no courtesy car available. I had to pay enterprise £30 to hire a car for 3 hours.I was also advised that bmw would need my car all day. So i planned my day to suit. Then to be called at 12:30 and be advised that my car was ready to collect

Service

Good service staff make you feel good

Service

Done very well but did require an overnight stay for the car

Service

Always attentive and courteous service.

Service

I trust BMW workmanship.

Service

Everything was done without issue

Service

Very easy - pretty much a case of me ringing up and BMW do the rest, bar bringing the car in.

Service

As per previous answer.

Service

The fault was identified as a recurrence of a previous fault from December 2016, a faulty exhaust camshaft sensor. The part was replaced FOC and I was only charged a minimal amount for labour. The service provided was excellent.

Service

Always great service

Service

As stated in the previous section I had to leave my car overnight.

Service

I am sorry to say this and I have debated whether to or not. The chap that dealt with was very professional and good. Firstly no video. There was a very minor shake at 43 and 80 mph after your messing on the way home and since all the time now + + +

Service

Good drop off. Service and mot took about the right time I was quoted.

Service

I was kept informed at all stages, Rob in service was polite, friendly, and professional

Service

Great customer service

Service

Problem resolved

Service

I was satisfied, but do think operationally expectations could be managed better around timings. Eg. car came into garage at 8.45 and it had not been looked at until 4.00, eventually getting an urgent call at 4.45 to collect although it was not ready

Service

Brilliant every time I visit, always kept up date on the cars progress and when it’s ready to collect the added bonus it’s always come back to me a lot cleaner than when it comes in.

Service

I can not remember the gentlemen that dealt with myself on the Friday, however I said to him I did not want the mini, and he kindly told me not to worry and offered me his company vehicle for the day. Very greatful, that is good customer service!

Service

As above. The current service was satisfactory although communication was not good in terms of informing me of the progress of the work on my vehicle. The main issue relates to my comments in the above box re a significant fault.

Service

Felt that Rob turned round a negative experience into a positive,

Service

See answer above. I don't see why I'm paying so much for a routine service.

Service

Seemed disorganised on this occasion. Had to queue to drive into service centre, then had to wait over half an hour to check my car in, although staff didn't seem busy as some were just standing around. Not up to usual BMW standards.

Service

Polite, honest and has the customer at heart. Willing to discuss with HQ undertaking work just outside of warranty where faults should have been picked up earlier

Service

The service centre has a warm and welcome atmosphere. The initial greet was friendly and helpful and then the waiting area was comfortable, practical with free coffee etc and a viewing gallery of the servicing bays, which were akin to a sterile lab.

Service

They even washed and cleaned my car inside and out, it was a pleasure to get back in my car

Service

Excellent experience throughout

Service

I wasn't offered anything special and have to force the issue with you guys sometimes. I know a lot about cars and especially these cars. Sometimes listening to your customers is invaluable we know the problem before you guys do sometimes.

Service

Part required not in stock so had to have hire car over weekendHad to wait 1 1/2 hours after vehicle was supposed to be ready on the Monday

Service

They did a very good job

Service

Having dropped off my vehicle the previous evening, I expected the work to have been completed by 1pm the next day to enable me to pick up the vehicle. This was also made known at the time of booking, a month earlier.

Service

Service is always professional & quick. Expectations are always well managed.

Service

I was well looked after.

Service

Completed everything for me and kept me informed

Service

Did everything required, kept me informed, highlighted future works I.e pads & disks and handed the car back after a curtesy wash.

Service

Excellent service

Service

The first day I contacted the garage, I left a message for the service manager but no one returned my call.The next day I had to chase the matter up again over the phone before eventually someone rang me and gave me an idea of what was happening.

Service

They passed my cars mot with a wheel nut missing

Service

Prompt, efficient and friendly.

Service

Had to wait an extra day for part to be delivered, so minus 0.5 stars

Service

All excellent on the day

Service

Price quoted for brake pad replacement was high enough to suggest they were gold plated.

Service

Great quality of service provided by Rob Murkett

Service

Very pleased, liked you we're working nights on good Friday

Service

Great customer service

Service

I was delighted with the service from Sytner Leicester. They were a pleaseure to deal with and have restored my faith in BMW after a very bad experience at a different dealership.

Service

It wasn't a service. I just needed a plastic cover for my tow bar thing.

Service

I had my car serviced and it was collected as i always do. Only this time when the gentlemen returned the car it was filthy dirty and damaged to the front bumper. Unfortunately i didn't inspect the car until it was re-cleaned over a week later.

Service

Good quality service. Happy with the work that was completed

Service

Perfect experience.

Service

Worked efficiently

Service

Owen was very helpful under the circumstances

Service

Service and communication was excellent

Service

The repair was carried out in a timely way and we were kept updated.

Service

Unfortunately curtesy car was terrible

Service

they did not give up until fault was sorted

Service

Attentive and quick

Service

Faulty rear windscreen fixed

Service

Refused to clear the service indicators if I didn't take the Vehicle check as part of the service at a cost of £68.Audi do not charge for a vehicle check

Service

Very polite and knowledgeable.

Service

See above. When complained told it was due to software resets. Would have been helpful to be have been warned before service.

Service

Polite and knowledgeable

Service

Again it was the cost

Service

I was kept informed at all times what was going on.

Service

I waited a long time (I was warned of this) but was kept informed of progress. Good drink/ snacks. The waiting area is very ‘blokey’.

Service

We were disappointed that we had not had a reminder of our appointment day and time. It was only by chance that I rang the centre on the day when we were then reminded that we were late, after discussion we took the car straight over.

Service

As above. There was a slight delay on collection but nothing significant.

Service

As above and because while waiting I was offered a hot drink plus toasted tea cakes!!

Service

MOT carried out to the timescale stated. Car cleaned. Somewhere nice to sit with refreshments whilst waiting.

Service

everything that needed to be dealt was.

Service

Met all expectations

Service

Was treated with respect and listened to. Great service for Daren

Service

Excellent service

Service

Problem solved

Service

As in the first comment. Friendly welcome and efficient work completed.

Service

Pretty quick and supervisor answered some specific questions that I had, but wouldn't let me explain to mechanic a particular issue that I had

Service

Score would have been higher if the pick up process had been quicker and slicker

Service

Whilst luckily no long term damage was caused to the car it was inconvenient having to return to the garage, I had defer other things that I had planned to do.

Service

Very welcoming, kept me well informed and explained any queries I had effectively.

Service

The Paint service Managers -Reuben Abbott & Adam Harvey were particularly excellent in dealing with my issue

Service

Sorted out my problem quickly

Service

Dealt with the quote quickly

Service

The only criticism is around collection, it’s so easy to drop the car off and you have a booked slot. But when you come back to collect it’s not booked so often you are left waiting for a service contact to see you and take payment etc.

Service

Great service and handover by stsff

Sales

Third car purchased from this showroom. Like their style and presentation.

Sales

Wonderful car

Sales

service from Mandy was second to none, nothing too much trouble. very pleasant attitude.

Sales

My every need was taken care of.

Sales

Jaz was amazing, couldn't do enough to help us.

Sales

efficient and responsive salesperson, easy to deal with

Sales

I had just come in to have my car series 3 MOT and came out buying a new car !! Neill always seems to know my requirement and is always able to come out with a car that I want !!

Sales

We are very happy with our experiences and very happy with our car.

Sales

Fantastic door to door delivery and very good explanation on how controls and Compter works.

Sales

Mandy was brilliant. She helped us to achieve what we wanted at a price we could afford. She was an ambassador for BMW without being pushy. The service was really professional and we felt well looked after.

Sales

Nice dealership experience the excellent sales team

Sales

good comms from Jay and Mandy

Sales

Paying attention to the customer (me) but without pressure- friendly and knowledgeable.

Sales

Again great service form harry and the team

Sales

made the process run smoothly and efficiently

Sales

The young lady who dealt with us, Kirsty, went the extra mile to help us throughout.

Sales

Sales executive Jaz Attwal at Syters leicester was brilliant, really helpful and kept in constant contact throughout. Would go above and beyond to try and accommodate me.

Sales

Car met my requirements.

Sales

I cannot fault the service I received

Sales

I am very pleased with everything to do with BMW, from the cup of hot chocolate and my favourite biscuits to the clean showroom to the professionalism of your top saleslady, I’m absolutely satisfied, thank you x

Sales

It was fast, easy and I got what I wanted

Sales

Agreed the price and i was updated on arrival several times.

Sales

Niall was professional and friendly, he responded to all my queries very promptly.

Sales

Good service and attention

Sales

I think that Sytner BMW Leicester are an excellent dealership to deal with. I arranged the purchase off my new car remotely as I live 80 miles from the dealership. The whole process was incredibly smooth and I was looked after really well.

Sales

car was delivered quite fast

Sales

Mandy handled the sale professionally but was personable, i would highly recommend her as a sales person. I would happy have future sales conversations with her Thank-you Mandy. A credit to this BMW centre!

Sales

There was issues with sorting the nav system but we were kept informed and was sorted as soon as it could be

Sales

Excellent all round experience helpful staff that's why we keep returning for our cars

Sales

The Sales Executive spent plenty of time showing me around the vehicle and how to set things up, brilliant. My only minor negative is that there was no special unveiling like I'd experienced elsewhere.

Sales

Liam the sales representative is a very fantastic lad. He helped me through from the start of my purchase to the pick up day and still call me to find out how I’m getting on with the car

Sales

Did seem to wait some time before being seen however did expect as a lot of cars being handed over as it was the 31/01/18

Sales

Great service from start to finish.

Sales

I have used Sytner Leicester for 10+years there service is first class.

Sales

I could find nothing to fault, even the coffee was excellent !

Sales

Super clean good service and good coffee.

Sales

No issues from start to finish

Sales

Excellent friendly and professional service.

Sales

We made an initial appointment and Jaz secured the car and we paid our deposit.The car was deliverd on the date given.

Sales

It was all completed professionally

Sales

Everything done on time. Service was good, staff friendly and welcoming.

Sales

I was very satisfied because jaz attwal keep me in touch were my car was and when it was deliverd 10 out of 10

Sales

Sytner Leicester are professional. Great experience with the sales agent - Jaz Attwal.

Sales

Very efficient

Sales

Jake at Leicester Sytner was excellent

Sales

Have purchased lots of cars over the years - Nial is pleasant and easy to deal with

Sales

Mandy Blackmore is amazing, very informative, helpful and a genuine lovely person

Sales

The salesman drove to Coventry and drove the car to myself so that I could get the car sooner as I was away with work and struggling to collect the car on the collection date.

Sales

I was kept informed throughout the sales process by Jazz, my car looked amazing when I collected it and the customer service from her and the team was brilliant.

Sales

See answers to previous questions.

Sales

Great staff who were knowledgeable and listened to what I wanted. They weren't pushy - just helpful. The Leicester showroom is great too.

Sales

over the moon, ecstatic , again felt welcome

Sales

Jaz Atwall

Sales

nice place.

Sales

The Service from Jaz Attwal is exceptionally good and has convinced me to enter into a long term agreement with BMW for leasing 2 cars.

Sales

Staff made it a very pleasant experience