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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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QUEEN UK EXHIBITION TOUR TO VISIT LEICESTER BMW

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business
  • Years in the company

Debra Zawadzka

General Sales Manager
  • Years in the company

Peter Kirby

BMW Used Car Sales Manager
  • Years in the company

Leanne Gardner

BMW New Car Sales Manager
  • Years in the company

Matthew Doar

MINI Brand Manager
  • Years in the company

Kristian Coe

Aftersales Manager
  • Years in the company

Dave Eaves

Parts Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had to wait an extra day for part to be delivered, so minus 0.5 stars

Service

Price quoted for brake pad replacement was high enough to suggest they were gold plated.

Service

All excellent on the day

Service

Great quality of service provided by Rob Murkett

Service

Very pleased, liked you we're working nights on good Friday

Service

I was delighted with the service from Sytner Leicester. They were a pleaseure to deal with and have restored my faith in BMW after a very bad experience at a different dealership.

Service

Great customer service

Service

See the above comment, it is now booked into the service centre for tomorrow for them to rectify the fault, it does mean I now have to waste my Saturday taking the car back fo Sytner for them to put right what should have been done right the first ti

Service

It wasn't a service. I just needed a plastic cover for my tow bar thing.

Service

I had my car serviced and it was collected as i always do. Only this time when the gentlemen returned the car it was filthy dirty and damaged to the front bumper. Unfortunately i didn't inspect the car until it was re-cleaned over a week later.

Service

Owen was very helpful under the circumstances

Service

Service and communication was excellent

Service

Good quality service. Happy with the work that was completed

Service

Perfect experience.

Service

Worked efficiently

Service

they did not give up until fault was sorted

Service

Unfortunately curtesy car was terrible

Service

The repair was carried out in a timely way and we were kept updated.

Service

Attentive and quick

Service

See above. When complained told it was due to software resets. Would have been helpful to be have been warned before service.

Service

Polite and knowledgeable

Service

Faulty rear windscreen fixed

Service

Very polite and knowledgeable.

Service

Refused to clear the service indicators if I didn't take the Vehicle check as part of the service at a cost of £68.Audi do not charge for a vehicle check

Service

I waited a long time (I was warned of this) but was kept informed of progress. Good drink/ snacks. The waiting area is very ‘blokey’.

Service

Again it was the cost

Service

I was kept informed at all times what was going on.

Service

We were disappointed that we had not had a reminder of our appointment day and time. It was only by chance that I rang the centre on the day when we were then reminded that we were late, after discussion we took the car straight over.

Service

As above. There was a slight delay on collection but nothing significant.

Service

MOT carried out to the timescale stated. Car cleaned. Somewhere nice to sit with refreshments whilst waiting.

Service

As above and because while waiting I was offered a hot drink plus toasted tea cakes!!

Service

everything that needed to be dealt was.

Service

Excellent service

Service

Problem solved

Service

As in the first comment. Friendly welcome and efficient work completed.

Service

Was treated with respect and listened to. Great service for Daren

Service

Met all expectations

Service

Pretty quick and supervisor answered some specific questions that I had, but wouldn't let me explain to mechanic a particular issue that I had

Service

Score would have been higher if the pick up process had been quicker and slicker

Service

The Paint service Managers -Reuben Abbott & Adam Harvey were particularly excellent in dealing with my issue

Service

Whilst luckily no long term damage was caused to the car it was inconvenient having to return to the garage, I had defer other things that I had planned to do.

Service

Very welcoming, kept me well informed and explained any queries I had effectively.

Service

Sorted out my problem quickly

Service

Dealt with the quote quickly

Service

The only criticism is around collection, it’s so easy to drop the car off and you have a booked slot. But when you come back to collect it’s not booked so often you are left waiting for a service contact to see you and take payment etc.

Service

As before, always excellent service

Service

Service was quick and car was clean but when I got home noticed scrapes on the car reported to customer service who then ignored my calls and emails

Service

Efficiently carried out

Service

Cannot fault the service I received from start to finish, like the call of the service manager the day before making sure everything was ok for the next day. And the call of bmw the next to make sure I was happy with the service I received

Service

All good with the cost and time taken to do the work. I waited and got looked after to coffee and WiFi etc.

Service

Met as soon as we arrived. Taken to Fosse Park and brought back exactly as required

Service

I just dropped by on the off chance the warning light could be addressed and it was all sorted the same day. Great service.

Service

Not so much the service centre, but the fact that the mirror on the drivers side of the car is loose, needs replacing as the adhesive has failed and bizarrely this is not covered under the approved BMW warranty

Service

Efficient and courteous

Service

great service but no curtesy car available.

Service

Service was great. Unfortunately I missed the BIG door saying drive in so ended up parking and walking. More my lack of attention I think

Service

Helpful, polite and did what was agreed.

Service

service and mot carried out in the time I was quoted

Service

Even though the car washer was frozen and could not be used I was invited to come back the following week for a wash

Service

My last major service a week or so ago did not go the way it should have but Rob Hewitt , service agent was brilliant

Service

Staff very pleasant

Service

My car wasn’t re set , like everything was wrong in settings, also tyres pressure wasn’t re set .

Service

My 420d required immediate attention which was recognised by Sytner Leicester who responded to my requirements sympathetically. Additional outstanding work was also carried out on this visit. No fuss, no bother just efficient service.

Service

Good service overall just a bit overpriced

Service

I took my car in and was told how long it would take. The car was ready with in that time allowing me to plan the rest of my day.

Service

Customer centricity

Service

The "complimentary" wash was very poor.

Service

I have been a customer of Sydney’s for over 20 years - always well looked after

Service

As previously said everything was completed purfectly.

Service

Everything went to plan.

Service

No fuss, they just get on with it.

Service

Would have been 5 stars but little niggle with having to give my full name a third time as they still had it incorrect on their system.Also had to advise the agent that my car wasn't a model variant that they had it on their paperwork.

Service

I was welcomed to the centre & advises what needed doing during the service. I was told how much it would be as well. I was comfortable whilst I waited, as the courtesy car I had set aside wasn’t needed.

Service

The service I received was really good and I was kept informed about everything

Service

Every thing went according to plan and ran smoothly

Service

Again very good Service, covered extra work from health check after letting me know the issues. Wasn't expecting the work to be covered by warranty

Service

Polite welcoming staff giving time efficient service in pleasant clean space

Service

prompt service vehicle ready when promised.

Service

My car was called in for a check/modification.Also checked for general condition and safety.Given a really good clean inside and out.

Service

Kept up to date

Service

The service staff are very polite and helpful and are always willing to go the extra mile.

Service

I waited whilst the brake service and MOT was completed no problem with that. The down side was that I needed a new tyre fitted. The issue I have is that the prices you seem to charge for replacement tyres are somewhat high by 20% when compared.

Service

Excellent service by all..

Service

Just excellent service from the staff

Service

overall a good service experience, only marred slightly by the traffic queues trying to get off the estate and back to the motorway

Service

Re the above, which only gives part of the picture, and following phone calls to the dealership and to Motability( My car is purchased through the Motability scheme) .It was agreed that the car would be collected from my home sooner than first stated

Service

All the works completed as required.

Service

I have nothing to complain about whatsoever

Service

everything was ok but took a little longer than estimated

Service

the service was good but a simple fault took 3 days to fix

Service

THE STAFF WERE VERY FRIENDLY AND UNDERSTANDING

Service

Jake the service advisor was very professional and my car was ready before the time stated. The car was clean and well presented after the service.

Service

Efficient service.

Service

Always happy to help. Nothing is too much trouble

Service

I have been a Sytner customer for a while and experienced a more complete service at other branches. Leicester Sytner was a bit behind on and overall meet all my needs to a basic level.

Service

Prompt friendly staff with the customer in mind. Exception service from all members but especially Rob Murkett whom not only oversaw the works but also the warranty aspect.

Service

Part not available for 6-8 weeksLoan car not available during service work

Service

Problem sorted

Service

Dealt with professionally throughout

Service

Makes visit an enjoyable experience

Service

Friendly staff

Service

Very professional organasion

Service

no issues to report during visit.

Service

Very impressed with Sytner Leicester

Service

Good communication and easy to deal with

Service

Reception staff made a sterling effort to get me home after a miss communication with my pick up from Leicester.

Service

the staff are very friendly and i always get good service at sytners.

Service

The technician ... to the person who spoke to me on the phone they were very friendly..and answered all relevant questions regarding my bmw.

Service

I had trouble booking online, and I emailed for help, which you did in a timely manner

Service

Please see above

Service

Nice facilities, friendly staff

Service

Very satisfied as per normal on my visits

Service

Same as above

Service

The people are great but the prices leave a bit to be desired

Service

No waiting around, received a phone call when the car was ready for collection & it was valeted too. Fantastic customer experience ??

Service

Work done promptly and to agreed time / cost BUT No response as yet to letter of concern sent to the Manager after our work was completed !

Service

The repair was done quickly on the same day that I brought the car in for an estimate. The waiting area is a comfortable space to work while you wait. The quality of the work is excellent and the cost was very reasonable.

Service

Car completely repaired and cleaned. Also price came in cheaper than originally told so very happy.

Service

As above

Service

All work was carried out as expected.

Service

They kept me up to date with the progress

Service

Went the extra mile to help out and the email with the video showing what had been done was excellent

Service

You met my expectations

Service

Great service as always

Service

Very friendly staff and relaxing atmosphere

Service

Did what I required within one day and done very quickly.

Service

Excellent from beginning to end. Helpful, proactive service.

Service

They failed to pick up a leak on the washer bottle. Water had been leaking. It turned out to be headlamps washer jets. A known weakness?

Service

Quality of service was good, but as is known, dealership costs are overpriced. For example, it is unacceptable that for a £300 part (dpf) i have to pay almost 2.000 for the replacement.

Service

great Job fixing the issues and the car was as clean as the day I collected it new!

Service

Clock wasn't correct - an hour out - I corrected. This has happened before and therefore mention it now

Service

as described abobe

Service

Staff in service always very helpful and provide positive feedback

Service

Service experience was good although unfortunate sat waiting to be booked in for around 15 minutes due the absenteeism of the service representative. Would have liked the assurance at some point that I had not been forgotten about.

Service

Everything done on time

Service

See 1. above. I thought the price I was quoted to replace my rear brake pads was expensive (double) compared with one of the very good local BMW independent garages who use OEM replacement parts.

Service

Reception staff were very helpful

Service

Ease of booking. Staff very helpful

Service

all my expectations were met and the service adviser, Jay went out of his way to secure a courtesy car and favourable discount

Service

On two occasions I was promised a call back when the person I needed to speak to was away from their desk but no call back was made.I have raised questions regarding software and coding options on my 420 and answers have been negative or unhelpful.

Service

No issues

Service

Job done well

Service

It was a pleasant experience.

Service

There was issues with sorting the nav system but we were kept informed and was sorted as soon as it could be

Sales

The Sales Executive spent plenty of time showing me around the vehicle and how to set things up, brilliant. My only minor negative is that there was no special unveiling like I'd experienced elsewhere.

Sales

Excellent all round experience helpful staff that's why we keep returning for our cars

Sales

Liam the sales representative is a very fantastic lad. He helped me through from the start of my purchase to the pick up day and still call me to find out how I’m getting on with the car

Sales

I could find nothing to fault, even the coffee was excellent !

Sales

Great service from start to finish.

Sales

I have used Sytner Leicester for 10+years there service is first class.

Sales

Super clean good service and good coffee.

Sales

Did seem to wait some time before being seen however did expect as a lot of cars being handed over as it was the 31/01/18

Sales

It was all completed professionally

Sales

Jake at Leicester Sytner was excellent

Sales

Sytner Leicester are professional. Great experience with the sales agent - Jaz Attwal.

Sales

Very efficient

Sales

Have purchased lots of cars over the years - Nial is pleasant and easy to deal with

Sales

Mandy Blackmore is amazing, very informative, helpful and a genuine lovely person

Sales

The salesman drove to Coventry and drove the car to myself so that I could get the car sooner as I was away with work and struggling to collect the car on the collection date.

Sales

I was kept informed throughout the sales process by Jazz, my car looked amazing when I collected it and the customer service from her and the team was brilliant.

Sales

See answers to previous questions.

Sales

Great staff who were knowledgeable and listened to what I wanted. They weren't pushy - just helpful. The Leicester showroom is great too.

Sales

over the moon, ecstatic , again felt welcome

Sales

Jaz Atwall

Sales

nice place.

Sales

The Service from Jaz Attwal is exceptionally good and has convinced me to enter into a long term agreement with BMW for leasing 2 cars.

Sales

Staff made it a very pleasant experience

Sales

I believe I was treated correctly and fairly. The sales person Kirsty Collins was very easy to deal with

Sales

All done over the phone and via emails, just had to turn up on the day for collection.

Sales

I was kept informed throughout the process. I had specific requirements for my car as it was to replace a recently purchased car that had been written off in an accident. Morgan Johnson the sales rep was great and kept looking for different options

Sales

It was delivered on time and was in perfect condition

Sales

I was satisfied with the service however there was a delay of over a month of delivering the vehicle

Sales

Mandy Blackmore ( Leicester Motability) really couldn’t do enough to help and bent over backwards to help. Constantly inTouch every step of the way and so helpful

Sales

Once again Kirsty was fantastic, she has continued to assist even after we collected our new vehicle.

Sales

The best Car buying experience I have had, I imagine i shall be using them for years to come

Sales

From start to finish the service we received was first class.

Sales

Both Jack Lightburn and Jacob Heath have been superb. The level of service I received this occasion was excellent.

Sales

This is my 3rd car that I have brought from David Atkin at Sytner Leicester and always received good service from him.

Sales

Good service, friendly staff. Particularly Kirsty Collins (Sytner Leicester) who went out of her way to bring me a courtesy car on a Friday when the delivery date of my new car was delayed.

Sales

Was good, but preferred to pick up in main area and no sign this time. Jaz was helpful however and was a pleasure to deal with.

Sales

Mandy BLACKMORE in sales was so efficient and it seemed nothing was too much trouble

Sales

The professionalism of the staff was outstanding.

Sales

Nice easy transaction with the outcome as I wanted

Sales

Niall and the Sytner's sales staff at Leicester have always been professional, friendly and helpful making my car buying experience run smoothly.

Sales

It would have been nice to learn more about the functions and how to use them

Sales

We were treated very well

Sales

Jake is a superstar!

Sales

Excellent service from sales staff.

Sales

Jaz was very professional and kept me informed throughout the whole buying process

Sales

All complete within 3 days driving out in a new car.

Sales

Best car buying experience I’ve had.

Sales

Great experience, atmosphere and service.

Sales

Good customer service

Sales

Completely friendly but professional

Sales

Extremely impressed: knowledgeable and friendly staff, stunning cars at affordable prices, an extremely well presented show room and of course, great customer service.

Sales

The staff are always welcoming and friendly.