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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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QUEEN UK EXHIBITION TOUR TO VISIT LEICESTER BMW

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business
  • Years in the company

Debra Zawadzka

General Sales Manager
  • Years in the company

Peter Kirby

BMW Used Car Sales Manager
  • Years in the company

Leanne Gardner

BMW New Car Sales Manager
  • Years in the company

Matthew Doar

MINI Brand Manager
  • Years in the company

Kristian Coe

Aftersales Manager
  • Years in the company

Dave Eaves

Parts Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Hassle free.

Service

From being greeted as I stepped out of my car to receiving it fully cleaned at the end of the service, nothing was too much trouble.

Service

The car was supposedly in service for one day but was in for actually 2. It would have been nice if I had been offered courtesy car or transportation from Leicester. I had to wait till Saturday to pick up my car to avoid taking a day off work.

Service

a good experience

Service

I can't fault Sytner's friendliness and efficiency.

Service

Staff were polite and efficient.

Service

Service was good the cost was expensive for a3 year old car and a mini

Service

Quick, prompt, timely service that far exceeded expectations on the day.

Service

Most things were handled and repaired to my satisfaction with the exception of a continual brake squeak.

Service

Everything handled professionally and I was kept updated

Service

Good service.

Service

Still unhappy with wheels and communication

Service

Exceptional service

Service

Was kept informed about throughout the whole experience

Service

Good customer service, very clean workshop, nice relaxing waiting room, however price quoted at time of booking which was shown on web and confirmed on arrival for front disc and pads was £349, on completion of work Sytner said price should be £620

Service

The service was premature on time as my vehicle flagged it such. Otherwise perfect but seemed pricey. The description by the trade of an ‘oil ‘ service could be improved to reflect the breadth of the work to suggest better perceived customer value.

Service

As above - only MOT

Service

First Service carried out speedily while l waited.BMW allowed the service to sensibly go ahead on the last day of October rather than having to wait until November

Service

Always very professional. Quick and efficient.

Service

Professional, efficient and courteous service

Service

Car has been in twice to Sytner, both times I've had to send the car back before driving off because of poor quality work.

Service

Bought a great car

Service

High standards of service

Service

Carried out with the minimum of fuss.

Service

efficient, cheerful organised

Service

went above and beyond to help me out

Service

I bought my car from Sytner Leicester whom have always been helpful. They have always given me excellent advice and accommodated my needs.

Service

Work completed on time and I was keep informed of progress

Service

everything was explained properly

Service

I can't fault anything. Everything was completed to a good standard

Service

Very responsive and friendly service.

Service

Friendly, efficient service

Service

Personnel handling my visit very informative and caring

Service

Everything done efficiently and cheerfully

Service

Excellent customer service

Service

Collected my car with side front light failures code 00131 and 00132 not resolved, front wiper blades smearing (which I suggested replacement on dropping car) + oil leak from engine unresolvedYou want BMW from service to be faultless

Service

Went in for an MOT - good service and on time

Service

Everything fine apart from the estimated wait time for a clean. It ended up being twice as long and ran into peak time on the roads.

Service

The service experience met and exceeded expectations

Service

They carried out the work and gave the car a full check up and a free wash

Service

Booking the service, arrival and reception were very good, the waiting room and facilities were excellent I never thought I would be there that long.Just the length of time to complete the job and get my vehicle back.

Service

Everything went smoothly

Service

Goodwill provided to support over £4000 of repairs to the vehicle, which was reduced to barely 20% of the original bill

Service

The reason for attendance was nothing more significant than an MOT Test and an end-warranty check but, as usual, I received friendly, efficient and professional service from Rob Murkett who kept me updated during the day.

Service

Car had a rare fault with coolant pump and even though car was just out of warranty they contacted BMW and agreed to do it under warranty without me having to ask.

Service

Car was Booked in for a road test which was not carried out until I requested this to be done to test car.

Service

Proactive, quick and easy service from friendly people.

Service

on arrival welcoming staff, nice waiting area with complementary drinks, kept informed on progress by a dedicated service consultant and all work including cleaning of the vehicle completed ahead of schedule - just completely hassle free

Service

Good service received with regular updates. Disappointed at lack of courtesy car availability.

Service

Great service from start to finish . When I got the Car back it was like New . Service representative was polite and helpful and answered all my question. Even the coffee was good , Top class service overall

Service

Issue with noise at 70mph not rectified, found damage on the car after collection. Good service area, tidy and classy.

Service

Initial booking was mistakenly put in on incorrect day by service adviser so had to re-book resulting in inconvenience.

Service

Service was carried out as requested in a timely manner & dealt with by friendly professional, knowledgeable staff

Service

Nothing to fault, friendly service.

Service

As above

Service

The process was well handled

Service

My car was collected and delivered back by a real nice gentleman. Robert in the Service team rang to give me an update and the car came back valeted although the inside had not been cleaned!

Service

Its always a pleasure visiting Sytner Leicester The only thin you could improve is your Wi-Fi connectivity Not great

Service

It took too long for the underlying fault to be diagnosed. The support and workmanship was very good. It would be helpful if cars could be dropped off/collected earlier and/or later than the core opening hours.

Service

Everything went as planned with good communication

Service

same reasons as previous answer

Service

Very courteous, supportive and clarified all the activities that were carried out.

Service

quick efficient, no waiting which is unheard of in my service experience for cars!

Service

As above

Service

Got some answers but other questions left unanswered

Service

Because we were treated very well by a courteous young gentleman

Service

Polite and professional service

Service

as above

Service

staff polite and easy to deal with

Service

Cannot fault the service in any way - and am quite discerning when it comes to customer service.

Service

Jay, a service administrator knew who I was as soon as the car pulled up. Informed me what was about to happen to my car, how long it would take and introduced me to the service waiting area where I could avail myself of refreshment. Brilliant!

Service

On collecting the car it displayed 170 miles to next service i discuss this with reception and told it was a break sensor fault but the car was completly safe has it had just passed mot car returned following wk were kit was found to be 1 worn pad?

Service

I booked in my car for a normal service, and i rang to check what that would cost. But when i got my car into the centre i was hit with an invoice that was twice the amount quoted on the phone. the way it was presented to me made be kinda obliged ...

Service

Staff friendly and efficient.

Service

good customer service

Service

Was satisfied with the work that was done and the feedback given.

Service

I know there is a production line and pressure to do more for less but I've had too many nigling issues that require me to come back to have them sorted. Is it the car or the servicing? Seems like one fix introduces additional problems. frustrating.

Service

All round A1 customer service by a highly professional and accommodating Team!

Service

If you could've provided a courtesy car it would've really helped being it's over 30mins from BMW to where I live

Service

Quick easy to book

Service

Had a recall letter , dealt with quickly and efficiently

Service

Good job

Service

job done swiftly, kept informed car returned early and cleaned well

Service

Always dealt with Lisa at services and Toni accross the road

Service

Everything happened on time and in line with expectations

Service

As above and they persuaded BMW to pay for the part

Service

Car returned nicr and clean

Service

Because I had no problems at all

Service

Everyone is very polite and helpful

Service

Job well done

Service

Friendly staffClear discussion and necessary informationGood service completed on time.Value for money service

Service

Stuart Grubb the Master Technician at Sytner Leicester was professional and went that extra mile to ensure that the issues I had with my Z4 were resolved. He provided constant updates and is a real credit to your company.

Service

Very proffessional but also show humility.

Service

Consistent service over the years

Service

Need to take car back to dealership to have next service display adjusted as left as was before service

Service

Very friendly atmosphere and good feedback on service carried out

Service

.

Service

Work done in the quoted time. A follow up call I had with the department was well handled.

Service

Excellent sales and customer service team

Service

Everyone is very friendly and helpful, the service itself is always fantastic too.

Service

My cars problem was solved.

Service

Very professional and take care of customer

Service

Polite staff, good choice of service dates/times available to me

Service

ditto

Service

See my statement from recommending to friends

Service

Arrangements for servicing were efficient and on time

Service

Car drives smoothly

Service

As mentioned, this particular service experience was good but historically it has been frustrating to deal with the Leicester location.

Service

No reason not to.

Service

Very efficient and stressfree

Service

Perfect! Friendly staff and great service from Nick

Service

I could not have asked for any more

Service

All the BMW staff were courteous, efficient and very professional

Service

They always made me feel welcomed. Their customer service and work standards are unparallel. Importantly, Sytner gives me peace of mind that my car is in safe hands.

Service

Everything on time

Service

They communicated well and did the job within the estimated time

Service

Staff excellent

Service

It was straightforward and hassle free and done within a short space of time.

Service

Was made welcome as soon I drove my car for services.

Service

Charlie had sorted everything even though it was a small service, a car was provided and he located a replacement foot mount for the clutch peddle.

Service

Easy drop off and pick up. Lovely that your car is washed before collection. I had booked in for a main service when I only needed brake fluid change and they told me this rather than let me pay a lot more

Service

Excellent service from Sytner

Sales

Service & approach to customer satisfaction were also outstanding.

Sales

The service from Jaz Attwal was brilliant from beginning to end. She represents the brand well and was always willing to answer questions and deliver on her promises... even when she wasn't well!!

Sales

4 car I have bought from Sytner Leicester. always under my needs and budget and work hard to get the best deal possible for me.

Sales

Niall Quinn, the sales guy, was excellent.

Sales

Yes, very satisfied, process is a little slow because of the paperwork, but I believe this is changing to an electronic version.

Sales

Looking at the cars available,having a test drive and choosing the important things we wanted on the new car was much easier than expected,due to the efficiency of Mandy Blackmore.

Sales

My only negative was the coffee could have been stronger, we like a strength 7 coffee, which I know most people don't.

Sales

The speed & delivery was on time

Sales

I was able to afford a car that was much better than I thought my payments would cover and having 0% made it my worthwhile not to go elsewhere. Plus the sales person was helpful (Liam Bailey) and very polite and always tried to answer any concerns.

Sales

The whole process from my initial meet to picking up the car was fantastic. Jaz turned what could have been a stressful process into an enjoyable and exciting process.

Sales

Liam the sales executive went the extra mile even picked me upFrom the station.

Sales

Score only applies to the New sales team

Sales

Everything went smoothly, and the one problem I had, Jaz was on it with a solution straight away

Sales

Honest straight forward explanation and not to much pressure

Sales

If i spent a little less then would have been higher!

Sales

Car was delivered and ready when I was told it would be, I received a courtesy follow up call a few days later where I had identified an issue with the car and I received a prompt resolution to the issue.

Sales

Again, Wasima was very friendly and welcoming. She didn't push me into the sale but rather advised me with what is best. The reception staff was polite and looked after me well whilst Wasima was finishing off with another client.

Sales

My first visit to the dealership was a complete failure, had to wait 50 minutes after checking in at reception then just walked out. After leaving a feedback i was called and offered an appointment which was successful.

Sales

Totally satisfied with the excellent service provided by Kirsty.

Sales

Mandy was fantastic. Vehicle looked great when I collected it

Sales

Jay Cullen and Wasima Islam were very professional throughout the Purchasing and Delivery process.

Sales

Made feel very welcome and nothing was too much trouble. Niall the sales guy very helpful and responsive.

Sales

Great welcome friendly service

Sales

Handover was achieved in a professional manner

Sales

I would have given 5 stars, however the Display Key was not available when I took delivery; seemingly it had been "lost" when the vehicle was transferred from another dealership. A new key was supplied 10 days later; this did influence my rating.

Sales

Great staff at Sytner, Leicester, special mention to Wasima Islam, who made sure everything ran smoothly right up to and including collecting the car.

Sales

Was a long wait for my m140i because of the interior update but I was kept up to date regularly by Jaz Attwal who was brilliant getting my car upgraded to a shadow edition because of an error on the Bmw system. Much appreciated.

Sales

Was kept informed during the entire process

Sales

Very happy with the service. Staff are very welcoming and you and kept informed about what is going on at all times. A special mention to Mandy Blackmore and Joanne Vessey who looked after me and everything brilliantly - nothing was too much trouble

Sales

simple, I got everything I asked for, very impressed with the staff that handled my sale.

Sales

Kirsty was dealing with us. She was very helpful and would ring us every week to give us updates so it was nice of her.

Sales

Jaz Attwal was fantastic and quick to answer my many questions. She organised the delivery to fit in with my calendar perfectly and made the handover a great experience for both me and my children. Tom was also excellent in organising Gap insurance.

Sales

Perfect

Sales

All staff I spoke to, from the reception team to the way Niall looked after me at all points of the process were excellent.

Sales

The whole car purchase and finance process Jas Attwal took me through from completing the paperwork to the day I picked up the car was faultless.

Sales

See above answer

Sales

All good

Sales

What an experience I felt treated like a VIP the car was presented in lovely surroundings it was an experience I will not forget down to the bow on my car to the beautiful bouquet of flowers

Sales

Somewhat disappointed when I paid a deposit on a new X3, only to be told on the Monday that the vehicle was not available. Another vehicle was located, however certain functionality was advised to be all included in the price, but was not.

Sales

As above

Sales

I didn’t actually visit the BMW centre to purchase my vehicle, but they kept in regular contact and delivered the vehicle to where I live!

Sales

Everything was straight forward and dealt with quickly

Sales

Excellent help

Sales

Friendly staff making the purchase a pleasant experience

Sales

I have the car i want. Although i didnt get it at the offer advertised however the team gave me my car i am now happy with

Sales

Everything was professional, friendly and trouble free

Sales

Wasima at Sytner Leicester ensured a very smooth BMW centre experience and was very communicative during the whole process.

Sales

Again, our experience was excellent due to the staff at my local dealer

Sales

Kept informed of progress during ordering processCar was made available earlier than anticipated delivery daye

Sales

Polite, friendly and professional

Sales

Overall very happy, the only reason I haven't scored the highest as although it's a very slick /friendly experience I didn't feel the handover experience was tailored to me, and it did feel a little 'done a lot' whereas to me it was a first

Sales

Jaz, Jo, Jack and all of the guys that looked after me are amazing. They quite clearly are a credit to Sytner BMW, give them a BASIC pay rise they deserve it.

Sales

Wasima Islam was extremely helpful, always available when I had questions and kept me updated regularly about the status of my car

Sales

As above

Sales

This Mr G Nash writing this review. The Registration document has my wife's name on it and not as requested my name.I am not very happy about it

Sales

Top sales team have no complaints

Sales

I couldn't have been looked after any better. Was made to feel comfortable and welcome in every aspect. Kirsty Collins was a tremendous help to me when choosing the colours and extras. She was not pushy at all, very helpful.

Sales

Very Happy with everything, my only criticism would be that the car was not delivered on a truck

Sales

Jaz Attwal made the whole process very easy

Sales

All the girls very welcoming made me and my son very welcome

Sales

see above plus when we had an issue with the Blue tooth connection one call to Liam Bailey provided the answer

Sales

As above

Sales

Excellent service

Sales

Support of sales person - Mandy Blackmore

Sales

V good knowledgeable staff - keen to make a good deal

Sales

The dealership and the salesmen(Jacob) was very knowledgeable, Friendly and trustworthy.

Sales

See box 1

Sales

Everything was ready and handled quickly, there could have been a bit more made of the experience however, it was a little bit matter of fact.

Sales

Fantastic service at Sytner