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Had to wait an extra day for part to be delivered, so minus 0.5 stars
Price quoted for brake pad replacement was high enough to suggest they were gold plated.
All excellent on the day
Great quality of service provided by Rob Murkett
Very pleased, liked you we're working nights on good Friday
I was delighted with the service from Sytner Leicester. They were a pleaseure to deal with and have restored my faith in BMW after a very bad experience at a different dealership.
Great customer service
See the above comment, it is now booked into the service centre for tomorrow for them to rectify the fault, it does mean I now have to waste my Saturday taking the car back fo Sytner for them to put right what should have been done right the first ti
It wasn't a service. I just needed a plastic cover for my tow bar thing.
I had my car serviced and it was collected as i always do. Only this time when the gentlemen returned the car it was filthy dirty and damaged to the front bumper. Unfortunately i didn't inspect the car until it was re-cleaned over a week later.
Owen was very helpful under the circumstances
Service and communication was excellent
Good quality service. Happy with the work that was completed
they did not give up until fault was sorted
Unfortunately curtesy car was terrible
The repair was carried out in a timely way and we were kept updated.
Attentive and quick
See above. When complained told it was due to software resets. Would have been helpful to be have been warned before service.
Polite and knowledgeable
Faulty rear windscreen fixed
Very polite and knowledgeable.
Refused to clear the service indicators if I didn't take the Vehicle check as part of the service at a cost of £68.Audi do not charge for a vehicle check
I waited a long time (I was warned of this) but was kept informed of progress. Good drink/ snacks. The waiting area is very blokey.
Again it was the cost
I was kept informed at all times what was going on.
We were disappointed that we had not had a reminder of our appointment day and time. It was only by chance that I rang the centre on the day when we were then reminded that we were late, after discussion we took the car straight over.
As above. There was a slight delay on collection but nothing significant.
MOT carried out to the timescale stated. Car cleaned. Somewhere nice to sit with refreshments whilst waiting.
As above and because while waiting I was offered a hot drink plus toasted tea cakes!!
everything that needed to be dealt was.
As in the first comment. Friendly welcome and efficient work completed.
Was treated with respect and listened to. Great service for Daren
Met all expectations
Pretty quick and supervisor answered some specific questions that I had, but wouldn't let me explain to mechanic a particular issue that I had
Score would have been higher if the pick up process had been quicker and slicker
The Paint service Managers -Reuben Abbott & Adam Harvey were particularly excellent in dealing with my issue
Whilst luckily no long term damage was caused to the car it was inconvenient having to return to the garage, I had defer other things that I had planned to do.
Very welcoming, kept me well informed and explained any queries I had effectively.
Sorted out my problem quickly
Dealt with the quote quickly
The only criticism is around collection, its so easy to drop the car off and you have a booked slot. But when you come back to collect its not booked so often you are left waiting for a service contact to see you and take payment etc.
As before, always excellent service
Service was quick and car was clean but when I got home noticed scrapes on the car reported to customer service who then ignored my calls and emails
Efficiently carried out
Cannot fault the service I received from start to finish, like the call of the service manager the day before making sure everything was ok for the next day. And the call of bmw the next to make sure I was happy with the service I received
All good with the cost and time taken to do the work. I waited and got looked after to coffee and WiFi etc.
Met as soon as we arrived. Taken to Fosse Park and brought back exactly as required
I just dropped by on the off chance the warning light could be addressed and it was all sorted the same day. Great service.
Not so much the service centre, but the fact that the mirror on the drivers side of the car is loose, needs replacing as the adhesive has failed and bizarrely this is not covered under the approved BMW warranty
Efficient and courteous
great service but no curtesy car available.
Service was great. Unfortunately I missed the BIG door saying drive in so ended up parking and walking. More my lack of attention I think
Helpful, polite and did what was agreed.
service and mot carried out in the time I was quoted
Even though the car washer was frozen and could not be used I was invited to come back the following week for a wash
My last major service a week or so ago did not go the way it should have but Rob Hewitt , service agent was brilliant
Staff very pleasant
My car wasnt re set , like everything was wrong in settings, also tyres pressure wasnt re set .
My 420d required immediate attention which was recognised by Sytner Leicester who responded to my requirements sympathetically. Additional outstanding work was also carried out on this visit. No fuss, no bother just efficient service.
Good service overall just a bit overpriced
I took my car in and was told how long it would take. The car was ready with in that time allowing me to plan the rest of my day.
The "complimentary" wash was very poor.
I have been a customer of Sydneys for over 20 years - always well looked after
As previously said everything was completed purfectly.
Everything went to plan.
No fuss, they just get on with it.
Would have been 5 stars but little niggle with having to give my full name a third time as they still had it incorrect on their system.Also had to advise the agent that my car wasn't a model variant that they had it on their paperwork.
I was welcomed to the centre & advises what needed doing during the service. I was told how much it would be as well. I was comfortable whilst I waited, as the courtesy car I had set aside wasnt needed.
The service I received was really good and I was kept informed about everything
Every thing went according to plan and ran smoothly
Again very good Service, covered extra work from health check after letting me know the issues. Wasn't expecting the work to be covered by warranty
Polite welcoming staff giving time efficient service in pleasant clean space
prompt service vehicle ready when promised.
My car was called in for a check/modification.Also checked for general condition and safety.Given a really good clean inside and out.
Kept up to date
The service staff are very polite and helpful and are always willing to go the extra mile.
I waited whilst the brake service and MOT was completed no problem with that. The down side was that I needed a new tyre fitted. The issue I have is that the prices you seem to charge for replacement tyres are somewhat high by 20% when compared.
Excellent service by all..
Just excellent service from the staff
overall a good service experience, only marred slightly by the traffic queues trying to get off the estate and back to the motorway
Re the above, which only gives part of the picture, and following phone calls to the dealership and to Motability( My car is purchased through the Motability scheme) .It was agreed that the car would be collected from my home sooner than first stated
All the works completed as required.
I have nothing to complain about whatsoever
everything was ok but took a little longer than estimated
the service was good but a simple fault took 3 days to fix
THE STAFF WERE VERY FRIENDLY AND UNDERSTANDING
Jake the service advisor was very professional and my car was ready before the time stated. The car was clean and well presented after the service.
Always happy to help. Nothing is too much trouble
I have been a Sytner customer for a while and experienced a more complete service at other branches. Leicester Sytner was a bit behind on and overall meet all my needs to a basic level.
Prompt friendly staff with the customer in mind. Exception service from all members but especially Rob Murkett whom not only oversaw the works but also the warranty aspect.
Part not available for 6-8 weeksLoan car not available during service work
Dealt with professionally throughout
Makes visit an enjoyable experience
Very professional organasion
no issues to report during visit.
Very impressed with Sytner Leicester
Good communication and easy to deal with
Reception staff made a sterling effort to get me home after a miss communication with my pick up from Leicester.
the staff are very friendly and i always get good service at sytners.
The technician ... to the person who spoke to me on the phone they were very friendly..and answered all relevant questions regarding my bmw.
I had trouble booking online, and I emailed for help, which you did in a timely manner
Please see above
Nice facilities, friendly staff
Very satisfied as per normal on my visits
Same as above
The people are great but the prices leave a bit to be desired
No waiting around, received a phone call when the car was ready for collection & it was valeted too. Fantastic customer experience ??
Work done promptly and to agreed time / cost BUT No response as yet to letter of concern sent to the Manager after our work was completed !
The repair was done quickly on the same day that I brought the car in for an estimate. The waiting area is a comfortable space to work while you wait. The quality of the work is excellent and the cost was very reasonable.
Car completely repaired and cleaned. Also price came in cheaper than originally told so very happy.
All work was carried out as expected.
They kept me up to date with the progress
Went the extra mile to help out and the email with the video showing what had been done was excellent
You met my expectations
Great service as always
Very friendly staff and relaxing atmosphere
Did what I required within one day and done very quickly.
Excellent from beginning to end. Helpful, proactive service.
They failed to pick up a leak on the washer bottle. Water had been leaking. It turned out to be headlamps washer jets. A known weakness?
Quality of service was good, but as is known, dealership costs are overpriced. For example, it is unacceptable that for a £300 part (dpf) i have to pay almost 2.000 for the replacement.
great Job fixing the issues and the car was as clean as the day I collected it new!
Clock wasn't correct - an hour out - I corrected. This has happened before and therefore mention it now
as described abobe
Staff in service always very helpful and provide positive feedback
Service experience was good although unfortunate sat waiting to be booked in for around 15 minutes due the absenteeism of the service representative. Would have liked the assurance at some point that I had not been forgotten about.
Everything done on time
See 1. above. I thought the price I was quoted to replace my rear brake pads was expensive (double) compared with one of the very good local BMW independent garages who use OEM replacement parts.
Reception staff were very helpful
Ease of booking. Staff very helpful
all my expectations were met and the service adviser, Jay went out of his way to secure a courtesy car and favourable discount
On two occasions I was promised a call back when the person I needed to speak to was away from their desk but no call back was made.I have raised questions regarding software and coding options on my 420 and answers have been negative or unhelpful.
Job done well
It was a pleasant experience.
There was issues with sorting the nav system but we were kept informed and was sorted as soon as it could be
The Sales Executive spent plenty of time showing me around the vehicle and how to set things up, brilliant. My only minor negative is that there was no special unveiling like I'd experienced elsewhere.
Excellent all round experience helpful staff that's why we keep returning for our cars
Liam the sales representative is a very fantastic lad. He helped me through from the start of my purchase to the pick up day and still call me to find out how Im getting on with the car
I could find nothing to fault, even the coffee was excellent !
Great service from start to finish.
I have used Sytner Leicester for 10+years there service is first class.
Super clean good service and good coffee.
Did seem to wait some time before being seen however did expect as a lot of cars being handed over as it was the 31/01/18
It was all completed professionally
Jake at Leicester Sytner was excellent
Sytner Leicester are professional. Great experience with the sales agent - Jaz Attwal.
Have purchased lots of cars over the years - Nial is pleasant and easy to deal with
Mandy Blackmore is amazing, very informative, helpful and a genuine lovely person
The salesman drove to Coventry and drove the car to myself so that I could get the car sooner as I was away with work and struggling to collect the car on the collection date.
I was kept informed throughout the sales process by Jazz, my car looked amazing when I collected it and the customer service from her and the team was brilliant.
See answers to previous questions.
Great staff who were knowledgeable and listened to what I wanted. They weren't pushy - just helpful. The Leicester showroom is great too.
over the moon, ecstatic , again felt welcome
The Service from Jaz Attwal is exceptionally good and has convinced me to enter into a long term agreement with BMW for leasing 2 cars.
Staff made it a very pleasant experience
I believe I was treated correctly and fairly. The sales person Kirsty Collins was very easy to deal with
All done over the phone and via emails, just had to turn up on the day for collection.
I was kept informed throughout the process. I had specific requirements for my car as it was to replace a recently purchased car that had been written off in an accident. Morgan Johnson the sales rep was great and kept looking for different options
It was delivered on time and was in perfect condition
I was satisfied with the service however there was a delay of over a month of delivering the vehicle
Mandy Blackmore ( Leicester Motability) really couldnt do enough to help and bent over backwards to help. Constantly inTouch every step of the way and so helpful
Once again Kirsty was fantastic, she has continued to assist even after we collected our new vehicle.
The best Car buying experience I have had, I imagine i shall be using them for years to come
From start to finish the service we received was first class.
Both Jack Lightburn and Jacob Heath have been superb. The level of service I received this occasion was excellent.
This is my 3rd car that I have brought from David Atkin at Sytner Leicester and always received good service from him.
Good service, friendly staff. Particularly Kirsty Collins (Sytner Leicester) who went out of her way to bring me a courtesy car on a Friday when the delivery date of my new car was delayed.
Was good, but preferred to pick up in main area and no sign this time. Jaz was helpful however and was a pleasure to deal with.
Mandy BLACKMORE in sales was so efficient and it seemed nothing was too much trouble
The professionalism of the staff was outstanding.
Nice easy transaction with the outcome as I wanted
Niall and the Sytner's sales staff at Leicester have always been professional, friendly and helpful making my car buying experience run smoothly.
It would have been nice to learn more about the functions and how to use them
We were treated very well
Jake is a superstar!
Excellent service from sales staff.
Jaz was very professional and kept me informed throughout the whole buying process
All complete within 3 days driving out in a new car.
Best car buying experience Ive had.
Great experience, atmosphere and service.
Good customer service
Completely friendly but professional
Extremely impressed: knowledgeable and friendly staff, stunning cars at affordable prices, an extremely well presented show room and of course, great customer service.
The staff are always welcoming and friendly.