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About Us Sytner Leicester.

Leicestershire's Authorised BMW and BMW i Dealer.

Explore the dealership

Sytner Leicester

Sytner Leicester BMW New Car showroom showcases the latest BMW's from across the range. The showroom holds over 15 New BMW Models, a Café bar, customer lounge with wi-fi, a dedicated handover area. Come down and see us today.

Meet the team

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Jon Fryer

Head of Business

Debra Zawadzka

General Sales Manager

Jonathon Grice

BMW Used Car Sales Manager

Leanne Gardner

BMW New Car Sales Manager

Matthew Doar

MINI Brand Manager

Kristian Coe

Aftersales Manager

Dave Eaves

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great communication and customer service from Lisa.

Service

If my car had received a service wash & vacuum I would have given 5 out of 5.

Service

asked for service update to be placed on log on car, was not completed, this is the 2nd time I have asked. Wiper blades told not in stock when requested new.

Service

Very thorough service and dropped off at home by one of your drivers when car had to be kept for a few hours.

Service

I had to wait over 30 minutes to check in my pre-booked car. Apart from that everything was OK.

Service

I only had an oil change and little else, so hardly a major challenge.

Service

The appointment timing, registration etc was satisfactory.

Service

Good experience, but took longer than I was advised when I booked the service.

Service

I was asked if I wanted my car washed after service of which I said yes. My car was given a good clean.

Service

Customer service was excellent.

Service

I was very happy with the service I received from Sytner Leicester.

Service

A small mistake on my wheel refurb was excellently recovered by Raj and his team , he even gave me his own car as a courtesy

Service

Incapable of finding the root cause of the problem with my car. Máster mechanic could not give a satisfactory answer. Agent did not have a clue of what was going on and manager never stepped up and returned my calls

Service

They were able to sort out out my queries and deal with the problems

Service

Car returned on time and washed and vacuumed. Pleased with vehicle service

Service

Really let down, I would expect better!

Service

I cannot fault them. Very attentive from all staff members

Service

Greatly satisfied with the job completed while waited. Recommended.

Service

Service assistant was first class

Service

Although it took longer than anticipated, I was loaned a car that meant I could continue while mine was being fixed.

Service

Service great but the near side mirror does not now move when reverse is selected. This will be sorted at the next service Mark assures me. Mark is excellent in his role

Service

Good, quick service. Very friendly staff.

Service

When you take your car to BMW and pay the extra you expect top notch service, I do not feel this has been received due to your over-booking policy and extremely poor post-service follow up.

Service

Booking and follow up was very good. Oil service done quickly.

Service

car completed and ready on time - no outstanding issues recording emailed from Engineer

Service

Everythin went to plan and I was very happy with the service.

Service

Kept informed. Taken away one star as the check in was slower than normal as it was very busy.

Service

Efficient warm welcome

Service

good reception area and staff most helpful, the car was ready when said it would be.

Service

Everything went smoothly!

Service

My veh. went in for a recall.. One hour after the appointment time, and after the lights had been stripoed out, I was informed that you did not have the necessary part and I could not drive my veh. away. And the behaviour of some staff was unprofes

Service

All jobs completed as requested in good time.

Service

Sytner's Leicester were very good but failed to re-set my service indicator. Sytner's advised me that I need to replace my brake pads very shortly; I will have this carried out by a quality independent garage at half the cost using OEM parts.

Service

Very helpful and welcoming. Friendly staff

Service

The cost of £600 for brakes where parts cost only £300. Asked for sales information for a new car which wasn't forthcoming- ended up buying a Nissan instead

Service

Work is always completed to high standards.

Service

Had a little problem but sorted out very promptly

Service

Friendly, courteous - yes but ineffective, non-transparent, Lethargic, inefficient, costly and unreliable. Just sweet talks , empty promises.

Service

All of the BMW repesentatives were very, kind, polite, efficient, and friendly. The BMW work force did a really superb job on my car and were very efficient.

Service

Mark Barrett has been fantastic in dealing with my car and liasing with BMW directly. He has been very prompt and has kept me informed at all times. I am very pleased with his service.

Service

As answer 1

Service

No problems

Service

Service appeared to be carried out efficiently. Two days later, low coolant warning symbol came on. Checked coolant - very low - had to top it up myself. According to job sheet, coolant level was ticked as being checked - it obviously hadn't.

Service

Always my service centre of choice

Service

Comfortable waiting area and plenty of refreshments available

Service

Based on the actual day of servicing

Service

The work carried out on the car was great but the vehicle was not washed and I was not able to upgrade the map on the satnav as requested

Service

I am still waiting for follow up regarding an issue raised at my service, nearly 2 weeks later, and despite several attempts by myself to contact the dealership

Service

Service administrator was very helpful and knowledgeable

Service

Having to book the car back in was extremely inconvenient and disruptive.

Service

Great attention from dealer

Service

Courteous, timely and professional service

Service

Very attentive service manager, clear video of vehicle and ease of dropping off and picking up.

Service

Good service and work completed ahead of schedule.

Service

service carried out with no fuss and in a quick time

Service

Danielle was a very good service administrator. Would have got full marks if the car was up to it

Service

They solved a long standing brake squeal problem the Knights of Stafford failed to do at the 40,000 mile service.

Service

Very good service. Very helpful.

Service

Good service completed on time.

Service

Nobody is perfect yes it was ok waiting time was good

Service

This was a minor service, but it did include various checks of general condition and safety.

Service

The service department put the wrong tyre on the car when I took it in for a brake service and a slow puncture, the car was valeted which was embarrassing as the car was pretty filthy

Service

Good experience apart from cost (£75 to change brake fluid as part of a service).

Service

I had to return to have the service alert reset as it had been forgotten

Service

I did not appreciate the service timings being changed. The services should be based on mileage, not time. My vehicle has only covered 1000 miles in the last year, it does not require an oil service.

Service

Work was done and and report given.However still waiting for the readable MOT certificate as promised when I received a post visit telephone call

Service

Took several visits to resolve the original issue

Service

Everything sorted as requested

Service

I received a call to say my car was ready, on arrival to collect I was left waiting for 40 minuets, I asked what the delay was the first staff member said she would enquire and disappeared. I asked again to be told they were waiting for paperwork.

Service

It took longer than I was promised otherwise spot on

Service

I always consider work carried to my satisfaction.

Service

Always satisfied with the work carried out and love the report on my iPhone.

Service

I thought internet service price would of been the final price I paid considering the car didn't need anything. This was not the case.

Service

Good customer service. Very friendly staff.

Service

Booked in for a 90 minute service, but decided to leave my car and collect before closing. Waited 45 minutes to sign paperwork when dropping the car off. Waited a further 45 minutes when collecting the car.

Service

Despite plenty of notice that the car was coming in for a maps update, it could not be done because the release code had not been received from BMW. It was emailed to me a few days later for me to do the update myself. I had been given the USB stick.

Service

After having my mot i checked the dvla register to see that sytner failed my vehicle before passing it. Although i had replacement parts and explained to the service manager before the mot was to be taking place . Disgusting.

Service

The recall was done satisfactory

Service

This is the best dealership I have used especially the service department

Service

Generally pleased, a bit on the expensive side and no biscuits this time to go with the coffee:).

Service

not sure what is the difference between very & completetly

Service

Ashley Dutton was very helpful and managed to negotiate a good will gesture from bmw for my repairs. He was polite and professional

Service

Booked for a 90 Minute service as i couldnt get a courtesy car, had to work in BMW and the service was not 90 minutes, was 120mins. For £280 i would have expected a car or a collection and drop off where it allowed me to continue with my working day.

Service

Couldn't ask for anything more. Got everything I needed and a pleasant experience dealing with staff

Service

Service done very quickly. Good hosting whilst I waited

Service

Prompt accurate service with good communication throughout

Service

If only all company's gave the service that Sytners' have provided the world would really be a better place. All of your competitors would do well to use Sytners' as the benchmark.

Service

good

Service

Cause of issue from previous question.

Service

Staff friendly. Service efficient.

Service

Very satisfied

Service

I was see straight away and advised how long before my car would be ready I was show to the waiting area and offered beverages by a very friendly and helpful lady.

Service

Well organised and professional.

Service

I paid over £450 to get a light changed and I arrived made a payment. As soon as you had my payment I was told

Service

Pleasant staff,quick service

Service

I would have given 10 but did not clean interior after asking me would I like it to be done.

Service

Last year i had to complain to the manager because the of the poor service i received. On this occassion everything went well until we realised the car hadnt been washed. I had to bring the car back the following day just to get it washed.

Service

As above.

Service

Very good service overall. Friendly professional staff

Service

Staff strike perfect balance between being professional, friendly and efficient. Full confidence in mechanics and engineers - seem top class.

Service

Sytner Leicester do a good job and I've always been pleased with how they have looked after me.

Service

As always, very good

Service

All the boxes were ticked

Service

Did not fix issue for original knocking noise although replaced steering rack! Car needs to return one day

Service

From a customer experience point of view, I had no complaints with the service provided by the staff at Sytner.

Service

It would have been completely satisfied however the passenger seat had been moved so far forward that I had to part the car and get out to move it back

Service

Overall I was satisfied but they could not say that they had checked the air conditioning. They just said it works.

Service

As above

Service

My car came to you because it broke down and was recovered to Sytner, Leicester. I was looked after my Lisa who liaised with vehicle recovery firm and Enterprise Car Hire concerning provision of courtesy car. She was very good!

Service

MOT completed to time and cost.

Service

The work was completed although it did take all day. That wasn't the mechanic's fault but maybe BMW should reassess their designs.

Service

Satisfaction

Service

As I said before

Service

Same as above.

Service

As above

Service

Quick, great customer service. I was able to work while I waited.

Service

Excellent service

Service

as above with great satisfaction

Service

Nice place to wait and especially the free drinks.

Service

The car (FN68CNE) was faulty on delivery (08.03.19) & took 4 visits to finally diagnose and correct the faults (15.03.19; 11.04.19; 15.04.19; 17.04.19.). However, throughout the experience all staff involved were professional, helpful & courteous.

Service

Poor level of service.

Service

I arrived early to have a broken rear light assembly changed. It took 2.5hours to complete, to long to wait for such a simple job. The staff member looking after me was outstanding.

Service

James Howitt was a great help. He kept me informed of the whole process start to finish and was impeccable with his attention to detail and my requests.

Service

I was advised that my car needed a service but that turned out to be incorrect and then they would not reset the service light

Service

As above satisfied with Sabrina who dealt with me,who gave 100% to get me a car when mine was not ready.Very polite & apologetic even when i was getting cross.

Service

Welcome was poor, was placed in large holding area, not offered a drink, had to wait 15min to be seen by someone who was clearly very busy and therefore not that friendly. The car was washed but not dried, resulting in horrendous water marks not good

Service

Booked in for an hour while I wait , was told on arrival just before the allotted slot that it might be 90 mins with a wash, ended up being 2.5 hours.

Service

Time to carry out the service was longer than quoted and also cost was more than expected.

Service

As above, lots of unresolved issues.

Service

All well organised. Went very smoothly.

Service

Very good job this time

Service

All went well from an initial visit through to the collection of car with prompt follow up.

Sales

Olivia did a great job of keeping us up to date.

Sales

Communication was really good and really helpful

Sales

Got car ready quick for me

Sales

Well looked after

Sales

Was kept up to date with everything

Sales

Everyone very friendly and professional- nice touch with the BMW logo on the coffee!

Sales

Jaz was so helpful and kept me updated on progress as to when my car arrived in the country up to arrival at the showroom. She also provided first class handover information

Sales

Welcoming and a special place to visit

Sales

Our Sales Representative (Mandy Blackmore) is extremely easy to deal with and makes the experience a pleasure.

Sales

The sales person Jaz, whose friendly and knowledgeable approach gave me complete confidence in the purchasing of a new car.

Sales

Friendly and efficient service.

Sales

Great atmosphere in the showroom, non pushy sales team, informative where needed, and enthusiastic about their brand!

Sales

As ever this was a smooth transaction with no issues

Sales

Your sales person Olivia was very well informed and friendly, we did not feel under any pressure with regard to the sale and she was there when we picked up the car she has followed up after I received the car to ensure that we were happy.

Sales

Service from start to finish with Olivia was first class - focused on customer need rather than just getting 'the next sale'.

Sales

Professional service

Sales

The high quality service encouraged and gave me confidence in purchasing the car.

Sales

Ready at the agreed time, all functions explained.

Sales

Staff were able to accommodate all our requests

Sales

The service and everything so easy

Sales

All round very good

Sales

Kirsty was brilliant ! after having a really bad experience with another car manufacturer coming to see kirtsty more than made up for it.

Sales

Up to the handover 5 stars. The handover was very rushed , the car had been poorly cleaned I paid for the auto glym treatment but having had the car just over a week I'm sure it has knot been done ,I also had to ask for the cleaning kit .

Sales

This is my second new car and customer service received from the Sytner Leicester was faultless.

Sales

Enjoyable crowd. Relaxed. Fun.

Sales

Dayle was exceptional and made me feel at ease theough the whole sales experience

Sales

The overall experience was enjoyable, with a friendly no pressure attitude from a more than helpful Jaz.

Sales

Kirsty has dealt with me through 2 upgrades with bmw Nothing was too much trouble, everything explained Kirsty a credit to BMW

Sales

As already stated above, the service, friendliness, and helpfulness were second to none.

Sales

Mandy was absolutely fantastic, this is the 4th BMW we've bought from her

Sales

Really impressed with the amount of time and care put in by Joe and Kirsty in particular

Sales

As soon as you walk in the door reception staff sort you out with the right person and sort you out with a drink

Sales

I had asked that badging on the tailgate be deleted. It was not when I got there so had to arrange for it to be done when I was due to pick it up. Thats why I have only given 4

Sales

Much of my purchase was done over a long distance. Jaz Atwal at BMW Leicester recommended an offer and contacted me, remembering well likes and dislikes from our last purchase three years ago - delighted that she remembered these preferences!

Sales

Very good. Possibly more time spent on what the car has not got and also Connected Drive features

Sales

Good handover of the car would only come back if jas is still working their previous visits the guys do not keep intouch

Sales

Please see above

Sales

Excellent service, friendly team , attentive but no pressure.

Sales

Kirsty Collins

Sales

I loved the service I received I am very grateful to even have a vehicle as good as this. Thank you to everyone

Sales

Sales agent was very attentive and was able to sort out everything very quickly, staying until after normal closing time to complete the deal.