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Great communication and customer service from Lisa.
If my car had received a service wash & vacuum I would have given 5 out of 5.
asked for service update to be placed on log on car, was not completed, this is the 2nd time I have asked. Wiper blades told not in stock when requested new.
Very thorough service and dropped off at home by one of your drivers when car had to be kept for a few hours.
I had to wait over 30 minutes to check in my pre-booked car. Apart from that everything was OK.
I only had an oil change and little else, so hardly a major challenge.
The appointment timing, registration etc was satisfactory.
Good experience, but took longer than I was advised when I booked the service.
I was asked if I wanted my car washed after service of which I said yes. My car was given a good clean.
Customer service was excellent.
I was very happy with the service I received from Sytner Leicester.
A small mistake on my wheel refurb was excellently recovered by Raj and his team , he even gave me his own car as a courtesy
Incapable of finding the root cause of the problem with my car. Máster mechanic could not give a satisfactory answer. Agent did not have a clue of what was going on and manager never stepped up and returned my calls
They were able to sort out out my queries and deal with the problems
Car returned on time and washed and vacuumed. Pleased with vehicle service
Really let down, I would expect better!
I cannot fault them. Very attentive from all staff members
Greatly satisfied with the job completed while waited. Recommended.
Service assistant was first class
Although it took longer than anticipated, I was loaned a car that meant I could continue while mine was being fixed.
Service great but the near side mirror does not now move when reverse is selected. This will be sorted at the next service Mark assures me. Mark is excellent in his role
Good, quick service. Very friendly staff.
When you take your car to BMW and pay the extra you expect top notch service, I do not feel this has been received due to your over-booking policy and extremely poor post-service follow up.
Booking and follow up was very good. Oil service done quickly.
car completed and ready on time - no outstanding issues recording emailed from Engineer
Everythin went to plan and I was very happy with the service.
Kept informed. Taken away one star as the check in was slower than normal as it was very busy.
Efficient warm welcome
good reception area and staff most helpful, the car was ready when said it would be.
Everything went smoothly!
My veh. went in for a recall.. One hour after the appointment time, and after the lights had been stripoed out, I was informed that you did not have the necessary part and I could not drive my veh. away. And the behaviour of some staff was unprofes
All jobs completed as requested in good time.
Sytner's Leicester were very good but failed to re-set my service indicator. Sytner's advised me that I need to replace my brake pads very shortly; I will have this carried out by a quality independent garage at half the cost using OEM parts.
Very helpful and welcoming. Friendly staff
The cost of £600 for brakes where parts cost only £300. Asked for sales information for a new car which wasn't forthcoming- ended up buying a Nissan instead
Work is always completed to high standards.
Had a little problem but sorted out very promptly
Friendly, courteous - yes but ineffective, non-transparent, Lethargic, inefficient, costly and unreliable. Just sweet talks , empty promises.
All of the BMW repesentatives were very, kind, polite, efficient, and friendly. The BMW work force did a really superb job on my car and were very efficient.
Mark Barrett has been fantastic in dealing with my car and liasing with BMW directly. He has been very prompt and has kept me informed at all times. I am very pleased with his service.
As answer 1
Service appeared to be carried out efficiently. Two days later, low coolant warning symbol came on. Checked coolant - very low - had to top it up myself. According to job sheet, coolant level was ticked as being checked - it obviously hadn't.
Always my service centre of choice
Comfortable waiting area and plenty of refreshments available
Based on the actual day of servicing
The work carried out on the car was great but the vehicle was not washed and I was not able to upgrade the map on the satnav as requested
I am still waiting for follow up regarding an issue raised at my service, nearly 2 weeks later, and despite several attempts by myself to contact the dealership
Service administrator was very helpful and knowledgeable
Having to book the car back in was extremely inconvenient and disruptive.
Great attention from dealer
Courteous, timely and professional service
Very attentive service manager, clear video of vehicle and ease of dropping off and picking up.
Good service and work completed ahead of schedule.
service carried out with no fuss and in a quick time
Danielle was a very good service administrator. Would have got full marks if the car was up to it
They solved a long standing brake squeal problem the Knights of Stafford failed to do at the 40,000 mile service.
Very good service. Very helpful.
Good service completed on time.
Nobody is perfect yes it was ok waiting time was good
This was a minor service, but it did include various checks of general condition and safety.
The service department put the wrong tyre on the car when I took it in for a brake service and a slow puncture, the car was valeted which was embarrassing as the car was pretty filthy
Good experience apart from cost (£75 to change brake fluid as part of a service).
I had to return to have the service alert reset as it had been forgotten
I did not appreciate the service timings being changed. The services should be based on mileage, not time. My vehicle has only covered 1000 miles in the last year, it does not require an oil service.
Work was done and and report given.However still waiting for the readable MOT certificate as promised when I received a post visit telephone call
Took several visits to resolve the original issue
Everything sorted as requested
I received a call to say my car was ready, on arrival to collect I was left waiting for 40 minuets, I asked what the delay was the first staff member said she would enquire and disappeared. I asked again to be told they were waiting for paperwork.
It took longer than I was promised otherwise spot on
I always consider work carried to my satisfaction.
Always satisfied with the work carried out and love the report on my iPhone.
I thought internet service price would of been the final price I paid considering the car didn't need anything. This was not the case.
Good customer service. Very friendly staff.
Booked in for a 90 minute service, but decided to leave my car and collect before closing. Waited 45 minutes to sign paperwork when dropping the car off. Waited a further 45 minutes when collecting the car.
Despite plenty of notice that the car was coming in for a maps update, it could not be done because the release code had not been received from BMW. It was emailed to me a few days later for me to do the update myself. I had been given the USB stick.
After having my mot i checked the dvla register to see that sytner failed my vehicle before passing it. Although i had replacement parts and explained to the service manager before the mot was to be taking place . Disgusting.
The recall was done satisfactory
This is the best dealership I have used especially the service department
Generally pleased, a bit on the expensive side and no biscuits this time to go with the coffee:).
not sure what is the difference between very & completetly
Ashley Dutton was very helpful and managed to negotiate a good will gesture from bmw for my repairs. He was polite and professional
Booked for a 90 Minute service as i couldnt get a courtesy car, had to work in BMW and the service was not 90 minutes, was 120mins. For £280 i would have expected a car or a collection and drop off where it allowed me to continue with my working day.
Couldn't ask for anything more. Got everything I needed and a pleasant experience dealing with staff
Service done very quickly. Good hosting whilst I waited
Prompt accurate service with good communication throughout
If only all company's gave the service that Sytners' have provided the world would really be a better place. All of your competitors would do well to use Sytners' as the benchmark.
Cause of issue from previous question.
Staff friendly. Service efficient.
I was see straight away and advised how long before my car would be ready I was show to the waiting area and offered beverages by a very friendly and helpful lady.
Well organised and professional.
I paid over £450 to get a light changed and I arrived made a payment. As soon as you had my payment I was told
Pleasant staff,quick service
I would have given 10 but did not clean interior after asking me would I like it to be done.
Last year i had to complain to the manager because the of the poor service i received. On this occassion everything went well until we realised the car hadnt been washed. I had to bring the car back the following day just to get it washed.
Very good service overall. Friendly professional staff
Staff strike perfect balance between being professional, friendly and efficient. Full confidence in mechanics and engineers - seem top class.
Sytner Leicester do a good job and I've always been pleased with how they have looked after me.
As always, very good
All the boxes were ticked
Did not fix issue for original knocking noise although replaced steering rack! Car needs to return one day
From a customer experience point of view, I had no complaints with the service provided by the staff at Sytner.
It would have been completely satisfied however the passenger seat had been moved so far forward that I had to part the car and get out to move it back
Overall I was satisfied but they could not say that they had checked the air conditioning. They just said it works.
My car came to you because it broke down and was recovered to Sytner, Leicester. I was looked after my Lisa who liaised with vehicle recovery firm and Enterprise Car Hire concerning provision of courtesy car. She was very good!
MOT completed to time and cost.
The work was completed although it did take all day. That wasn't the mechanic's fault but maybe BMW should reassess their designs.
As I said before
Same as above.
Quick, great customer service. I was able to work while I waited.
as above with great satisfaction
Nice place to wait and especially the free drinks.
The car (FN68CNE) was faulty on delivery (08.03.19) & took 4 visits to finally diagnose and correct the faults (15.03.19; 11.04.19; 15.04.19; 17.04.19.). However, throughout the experience all staff involved were professional, helpful & courteous.
Poor level of service.
I arrived early to have a broken rear light assembly changed. It took 2.5hours to complete, to long to wait for such a simple job. The staff member looking after me was outstanding.
James Howitt was a great help. He kept me informed of the whole process start to finish and was impeccable with his attention to detail and my requests.
I was advised that my car needed a service but that turned out to be incorrect and then they would not reset the service light
As above satisfied with Sabrina who dealt with me,who gave 100% to get me a car when mine was not ready.Very polite & apologetic even when i was getting cross.
Welcome was poor, was placed in large holding area, not offered a drink, had to wait 15min to be seen by someone who was clearly very busy and therefore not that friendly. The car was washed but not dried, resulting in horrendous water marks not good
Booked in for an hour while I wait , was told on arrival just before the allotted slot that it might be 90 mins with a wash, ended up being 2.5 hours.
Time to carry out the service was longer than quoted and also cost was more than expected.
As above, lots of unresolved issues.
All well organised. Went very smoothly.
Very good job this time
All went well from an initial visit through to the collection of car with prompt follow up.
Olivia did a great job of keeping us up to date.
Communication was really good and really helpful
Got car ready quick for me
Well looked after
Was kept up to date with everything
Everyone very friendly and professional- nice touch with the BMW logo on the coffee!
Jaz was so helpful and kept me updated on progress as to when my car arrived in the country up to arrival at the showroom. She also provided first class handover information
Welcoming and a special place to visit
Our Sales Representative (Mandy Blackmore) is extremely easy to deal with and makes the experience a pleasure.
The sales person Jaz, whose friendly and knowledgeable approach gave me complete confidence in the purchasing of a new car.
Friendly and efficient service.
Great atmosphere in the showroom, non pushy sales team, informative where needed, and enthusiastic about their brand!
As ever this was a smooth transaction with no issues
Your sales person Olivia was very well informed and friendly, we did not feel under any pressure with regard to the sale and she was there when we picked up the car she has followed up after I received the car to ensure that we were happy.
Service from start to finish with Olivia was first class - focused on customer need rather than just getting 'the next sale'.
The high quality service encouraged and gave me confidence in purchasing the car.
Ready at the agreed time, all functions explained.
Staff were able to accommodate all our requests
The service and everything so easy
All round very good
Kirsty was brilliant ! after having a really bad experience with another car manufacturer coming to see kirtsty more than made up for it.
Up to the handover 5 stars. The handover was very rushed , the car had been poorly cleaned I paid for the auto glym treatment but having had the car just over a week I'm sure it has knot been done ,I also had to ask for the cleaning kit .
This is my second new car and customer service received from the Sytner Leicester was faultless.
Enjoyable crowd. Relaxed. Fun.
Dayle was exceptional and made me feel at ease theough the whole sales experience
The overall experience was enjoyable, with a friendly no pressure attitude from a more than helpful Jaz.
Kirsty has dealt with me through 2 upgrades with bmw Nothing was too much trouble, everything explained Kirsty a credit to BMW
As already stated above, the service, friendliness, and helpfulness were second to none.
Mandy was absolutely fantastic, this is the 4th BMW we've bought from her
Really impressed with the amount of time and care put in by Joe and Kirsty in particular
As soon as you walk in the door reception staff sort you out with the right person and sort you out with a drink
I had asked that badging on the tailgate be deleted. It was not when I got there so had to arrange for it to be done when I was due to pick it up. Thats why I have only given 4
Much of my purchase was done over a long distance. Jaz Atwal at BMW Leicester recommended an offer and contacted me, remembering well likes and dislikes from our last purchase three years ago - delighted that she remembered these preferences!
Very good. Possibly more time spent on what the car has not got and also Connected Drive features
Good handover of the car would only come back if jas is still working their previous visits the guys do not keep intouch
Please see above
Excellent service, friendly team , attentive but no pressure.
I loved the service I received I am very grateful to even have a vehicle as good as this. Thank you to everyone
Sales agent was very attentive and was able to sort out everything very quickly, staying until after normal closing time to complete the deal.