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c.f. Question 1. Staff were very nice though, collection service was good and the waiting room is very pleasant - Car not fixed though...
Jay Bryers was great and ensured our experience was fautless
I had a problem with a car bought from another sytner branch and whilst the problem was resolved satisfactory with the other branch paying the fee for brake pads when this £25,000 car was only bought as an approved car 4 weeks ago,
The confidence that they would solve the problem in the time scale claimed. Oozed out of them.The the video caught us by surprise... a nice touch.
Same as previous question really. It would have been five stars but, as someone who restores classic vehicles, I fail to understand the charging scheme or amount. It was 6 litres of posh oil, a filter and at best an hour and a half time.£300? Mad.
Excellent service as always from all staff especially Rob Murkett in service.
Did everything required in the agreed time frame with no delays and at reasonable cost. Excellent on site facilities for waiting appointments.
All works carried out on time.
everything was explained clearly
Polite friendly staff.
See above. The waiting area is also very comfortable
Very good editing time when busy and have to go work reduced would be a huge improvementI believe awareness of cars booked in should be staff appropiate
Pretty much as above answer
I'm a little disappointed that after paying over £300 for a service I then had to pay another £10 for the privilege of using a 'courtesy' car.
All went as planned
Warm reception on arrival. Didnt need to wait to be seen. Customer facilities are excellent. Most importantly was the great customer service I received from Jay. Listened to my issue and circumstances, provided sound advice and offered honest advice
Assume recall part changed ok. Provided with report covering brakes and tyres. Front tyres even but feathering on both inside and outside edges. Rear tyres uneven between 4 and 2.5mm. Why? Told "normal" on 4 wheel drive! I said surely tracking out?
Happy with the service. The only reason I did not give completely satidsified was because it was unclear whether I just needed to stay with my car or park up and report to reception.
Very convenient, polite staff and had no issues at all.
Brilliant! We felt extremely well looked after from start to finish. Constant contact since I bought my last vehicle through to service of that and buying a new one.
Very efficient, they listen and do what they say they are going to do.
Quick and kept me always up to date on the progress on my car
I felt as though I had to chase progress with getting my issue fixed.
Told the car needed to be recalled and needed for the full day. No courtesy cars,so spent a long time researching options to get home with the CS agent and family. Only when I got there they told me I was entitled to a taxi. Could have told me
Efficiently dealt with. Two cars went in. One an older model for a recall. The team kindly gave it a valet and the alloys sparkled like they hadn't done for ages.
From start to finish their customer service was faultless
I was completely satisfied.
Everything happened as advised
I advised of a problem with park assist and was led to believe it had been addressed when in fact I should have been asked to make another booking
The work was done well and finished quickly
Everything was fine
I had time to sit and explain anything I wanted checking on my service and was given a full explanation of which service was being carried out.
Repairs to car were unable to be completed on one day. Loan car arranged and contacted when work complete
Friendly & comforting experience
the service department are always very welcoming and helpful at Leicester
Service consultant did not return my call
I took my 335d Xdrive in to the dealer for it to be swapped over onto winter wheels and tyres, and to refurb one of the summer alloys which I had scuffed. The wheel swap was quick and efficient, and the wheel repair was top notch.
Did everything they said
I was kept informed throughout. Service was very quick and efficient.
Please see point 1
The work was completed in a short space of time.
The booking was not sent by message text to confirm until I made a second call a few days before the service date. After the car was serviced and clean, the car was park outside the service in the visitor car park while it was raining that day.
See comments above
Always treat me like a valued customer
Vehicle collected early, work carried out correctly, vehicle returned same day without problems
The repair work was carried out meticulously as per the OEM standards. Now my BMW looks and feels brand new. The interiors and trim were also taken good care of during the service. I would love to give 10 stars, but there is only 5 to choose.
did everything they said they would and times were spot on as well
Same as above really. Service experience could not be bettered
Would have been happier if they had resolved all the issues on this visit but have had to book the car in again to have everything finished.
All the staff at Sytner are very frenidy and helpful, I perticulary like is that the waiting area is clean and they keep you informed about the progress of your car.
Would love to have scored higher,however your details for myself are incorrect which I did tell the service agent who in front of me changed them on his system.However you still sent this survey to my wife's email address and not mine which I gave.
Would have been completely satisfied, but took slightly longer than stated!
From initial contact when booking the service until the post service telephone call - everything possible was done to ensure my comfort, satisfaction and outstanding performance of my car
No reason not to.
The whole set up and operation at Synter Leicester looked and felt very professional and the staff very welcoming.......rarely do you get both together
Although Sytner Leicester carried out the repair as to BMWs recommendation and the problem was rectified, I am not happy that my car now has a permanent silicone seal attached to its sills.
The job was done quickly and I got my car valeted too ????
Excellent service, clean facilities, representative who dealt with me was very friendly and professional.
Danielle Chester provided the most excellent customer service, rarely seen in a B2C engagement these days.
I was very satisfied in the end
We arrived for a wheel swap and managed to book in for a service as well, and still managed to leave before our latest preferred departure time.
Car came in for its mot. Despite one small item I'd highlighted before during and after the service being overlooked, all other aspects were covered well. As always most impressed by and grateful for the 'collect and return' facility.
The problem was dealt with quickly and efficiently
Because no matter how many time I tell you my details you keep sending things to my husbands email and mobile. Including this survey. It is my car registered in my name. Bit sexist I think BMW
Visit was just for a recall but James gave me very good attention to any queries
service manager went beyond what was required to assist with the cost of the repairs as only just out of warranty.
Work completed to agreed time and professional service
I assume the service was completed and I was updated with the MOT by video which was useful
As part of the service I surmise that the wheels were removed and replaced. This necessitated the wheel pressure sensors being reset which wasn't done as part of the service. This is a small niggle.
Fixed the problem
Car had to kept in for 2 days which left me with no vehicle, also the following day after getting the car back I had more errors which I thought may of been checked over
Never been to Sytner Leicester before but was pleasantly surprised when told on collection that the repair work was not only cheaper than originally quoted but also included some recall work to the rear lights. Very slick service and helpful staff.
problem not sorted on first visit
Welcomed on arrival. Excellent customer lounge with complimentary coffee and wi-fi. Job completed in line with what was promised and car washed.
The problem needed an extra day which was inconvenient but I very much appreciated the car being cleaned inside and out.
Darren always gives excellent service plus the direct contact with your head technician was excellent in resolving one of the problems.
The whole process was seamless from making the service appointment to returning the vehicle. The person who collected the vehicle was very pleasant as was the Service Assistant. The customer service received was of the highest order.
treated as an individual, treated well, first class service
On this occasion the drive in was very congested for both drop off and pick up
Please note the previous statement.
Well organised and efficient.
Got what I wanted and needed
Sytners looked after me in every way. When I collected the car it was spotless
Prompt service from pleasant staff - liked to be able to wait while my MOT was done and to have a video of the advisory information. However I would have expected the wheel alignment issue mentioned below to have been identified.
Work completed on time, efficient friendly service
See above felt that once we had purchased the car not much consideration to our needs was given.
On this my second experience of having the car attended to, the service to the car and attention of the staff was fine but considering the amount of work carried out the charges were unrealistic.
Kept updated on the progress and discussed fitting of new front discs
Every thing was explained and staff were very pleasant
Dry very good , always there to help
The service team always helpful and friendly. I am still waiting for body shop to get back to me about some damage I need fixing
Great customer service, explained I had an appointment in the afternoon and they made sure my car was completed in time.
They were very good and fixed the rattling tailgate this time.
Service and attention was great but, annoyingly my dashboard clock had been readjusted 20mins slower than actual time ! Why, I dont know.
Job done quickly and cleanly
Lisa is brilliant
No problems. Everything went like a clockwork.
Very good service
Whole experience made as smooth as possible.
Car check with video was probably more than I expected
I had no problems whatsoever.
very professional and sorted me out with a cracking deal
From being greeted as I stepped out of my car to receiving it fully cleaned at the end of the service, nothing was too much trouble.
The car was supposedly in service for one day but was in for actually 2. It would have been nice if I had been offered courtesy car or transportation from Leicester. I had to wait till Saturday to pick up my car to avoid taking a day off work.
I can't fault Sytner's friendliness and efficiency.
a good experience
Quick, prompt, timely service that far exceeded expectations on the day.
Service was good the cost was expensive for a3 year old car and a mini
Staff were polite and efficient.
Most things were handled and repaired to my satisfaction with the exception of a continual brake squeak.
Everything handled professionally and I was kept updated
Still unhappy with wheels and communication
First Service carried out speedily while l waited.BMW allowed the service to sensibly go ahead on the last day of October rather than having to wait until November
Was kept informed about throughout the whole experience
Good customer service, very clean workshop, nice relaxing waiting room, however price quoted at time of booking which was shown on web and confirmed on arrival for front disc and pads was £349, on completion of work Sytner said price should be £620
Always very professional. Quick and efficient.
The service was premature on time as my vehicle flagged it such. Otherwise perfect but seemed pricey. The description by the trade of an oil service could be improved to reflect the breadth of the work to suggest better perceived customer value.
Professional, efficient and courteous service
As above - only MOT
Car has been in twice to Sytner, both times I've had to send the car back before driving off because of poor quality work.
Carried out with the minimum of fuss.
High standards of service
Bought a great car
went above and beyond to help me out
efficient, cheerful organised
Got what i wanted when i wanted it and delivered
Niall did a great job selling me the car from stock
Myself and my wife were met by the sales person, Jaz Attwal, and were made to feel welcome straight away. Although there was still paperwork to be completed, we were accommodated with a look around my new car and a coffee whilst we waited.
Turn around from order to collection was quick.full of advice and helpful.jake had sent some videos on how it looked and the sound of it.that was really great. The complimentary refreshments on offer are a must if you spend as much time there as me.
Niall was excellent, very professional and ensured he met my needs. Special mention must be made about him and his professional conduct.
Niall could not have been more helpful and his eagerness to satisfy my requirements was evident. I felt valued as a customer
Jaz and Tom were really helpful
I couldnt of wished for more first class service , from the selling point which they went out of their way to try to find me a car most suitable for me , to the finance part at the finish
A pleasure from start to finish.
Great place always helpful with questions and demonstration cars
Stephen Brewster listened to my needs and matched them with the perfect car, this is actually my second time when I purchased a car through Stephen I was completely satisfied
The advice, guidance and patience we received from Jake. The fact that we didn't feel rushed into making a purchase even though it was a time limited deal. The quality and feel of the car.
We worked with Tony - he had sold me a used car some months previously and after having dealt with a number of BMW sales staff in the past it was a refreshing change to meet one who was honest and easy to relate to.
The smooth transfer of my new car.
My fourth car from bmw leicester and I have always been impressed with the level of service,jack and Liam at Leicester always make sure its a great experience.
Overall extremely satisfied dealing with BMW the experience of buying a new car was a pleasure from start to finish. Jacob Heath was very professional and friendly making the whole process easy and straight forward.
Well done to Morgan and Jay. Brilliant service
Good venue. Accessible. I was shown different cars for my needs and staff helped me finding the right car for me.
Unfortunately I was not able to drive the car I wished to buy, but I drove one car with the same engine, but a different model with an automatic gearbox. But the staff were extremely helpful during this process and could not have done more.
Issue with the headrest but they sorted that out
Our new car met all of our high expectations
The complete experience buying the car was easy , and I felt no pressure at all in making my mind up
Sytner Leicester provided excellent service & personal support when purchasing my new vehicle - I can't fault them & they unfailingly make me feel like a valued customer
Kirsty and team made the whole process pretty straightforward and we reached a satisfactory deal.
As above. Jaz was fantastic also and made the difference
Sales Executive Mandy Blackmore made me feel very welcome and at ease throughout the car choosing process. I was always kept fully up to date and all experiences in the showroom were very pleasant. Lots of smiles, good coffee & detailed information
I love my car and I received it within the week
The service that I got from styner was amazing from the get go and that was all down to Jake from out first meeting till taking the car home. He gave me an first class service and explained everything in detail and was very helpful.
Listened to my needs and Kept fully up to date with progress prior to arrival
Jaw Attwal and Tom Wood have looked after us really well. I will be looking to buy my second car from them based on my experience.
Great cars - Ive had 6 M class BMWs in 3 years and I shall buy again. Mark- John Hyde. Leicester
The sales guys were great
Excellent customer service, found the exact car I wanted for the right price and got all the paperwork done quickly so I had my new car within the week.
Highly efficient and helpful staff
Jaz who we dealt with was exceptional. Understood exactly what we wanted and made sure every box was ticketed during the process
No problems with any of the experience
All staff very friendly and professional especially Jaz Attwal
I love my new car and got a finance deal that did what I wanted!
I was completely satisfied with the purchase and delivery of my car, I felt valued as a customer and Liam explained everything throughly. I already have 2 potential customers for him in the very near future. Thank you so much Liam you are a star.
Very good polite and helpful staff who want to please the needs of the customer.
No concern so far
This was the second visit to this dealership, the first time was purely for research. We spoke on both occasions to Kirsty Collins, she was extremely friendly and helpful on both occasions a far cry from my impression of car sales persons.
Amazing experience my car was ready on time they delivered what they promised
Thorough hand over and clear explaination of the car and finances. The sales representative (Tim Goodman) again helped us and understood our circumstances.
We had two days to turn it around and its was completed with no hitch.
friendly knowledgable staff
Excellent service from Sytner
The service from Jaz Attwal was brilliant from beginning to end. She represents the brand well and was always willing to answer questions and deliver on her promises... even when she wasn't well!!
Service & approach to customer satisfaction were also outstanding.
4 car I have bought from Sytner Leicester. always under my needs and budget and work hard to get the best deal possible for me.
Niall Quinn, the sales guy, was excellent.
Looking at the cars available,having a test drive and choosing the important things we wanted on the new car was much easier than expected,due to the efficiency of Mandy Blackmore.
Yes, very satisfied, process is a little slow because of the paperwork, but I believe this is changing to an electronic version.
My only negative was the coffee could have been stronger, we like a strength 7 coffee, which I know most people don't.